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accessibility resource center

We strive to meet online accessibility standards.

We follow recommendations by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

 

We've simplified the experience.

We redesigned our accessibility center to help you find what you need easily.

Let's help you find the information you need.

Auditory Support

For customers who are deaf or hard of hearing, we have several accessibility features available. Learn about video calls. Browse a list of hearing-aid compatible phones. And find out if you're eligible for free 411 service.

Auditory Support Landing Page
Accessible Apps & Features
Hearing Aid Information
Real-time Text
Free 411 Search
Fios TV Channel Lineups
Directory Assistance Exemption
Formatos de facturación alternativos 
Videollamadas
Subtítulos para personas sordas
Planes ilimitados
Planes prepagados
Planes de aparatos conectados

Asistencia visual

For customers who are blind or partially sighted, we offer services such as Descriptive Video Service with Fios TV to help you follow the action on screen.

Visual Assistance Landing Page
Accessible Apps & Features
Fios Text to Speech
Servicio de video descriptivo
Fios TV Channel Lineups
Formatos de facturación alternativos 
Planes ilimitados
Planes prepagados
Planes de aparatos conectados

Accessibility Resources

Mobility Tools

Customers with physical or mobility-related disabilities can make channel surfing easier by enabling Text to Speech on their Fios set-top boxes.

Mobility Tools Landing Page
Accessible Apps & Features
Big button Remote
Fios TV Text to Speech
Formatos de facturación alternativos 

Medios de Verizon

Verizon Media provides access to all things you. Your stocks, your teams, your emails. Accessibility is part of our everyday process, so you can access the world you love every day.

Resumen
The Disability Collection

Verizon Accessibility Statement

We are committed to making our digital space accessible to all, regardless of ability.

We want to make sure that every customer has the chance to get the very most from their Verizon digital experience. Accessing the products and services we offer online should be an easy, rewarding, and satisfying experience. That is why we are committed to making our digital space accessible for customers of all abilities.

We strive to optimize each customer’s digital experience.

To optimize the digital experience for all of our customers, we strive to meet the online accessibility standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 AA. We take a number of steps to attempt to meet or exceed those standards:

  • We utilize various assistive technology across desktop, tablets, mobile devices, and in-store to test against the WCAG 2.1 AA accessibility guidelines.
  • We work with our Disabilities Issues Awareness Leaders (DIAL) and Neurodiversity resource groups, as well as industry partners, to remain informed about accessibility issues and to improve user experiences.
  • We have a diverse and inclusive team of accessibility professionals who are continuously working to make each customer’s digital experience the best it can be.

We will continue our efforts to make our digital space accessible to all.

Our commitment to accessibility doesn't stop. We continue to assess and reassess our content to create a more accessible user experience across our digital space.

Información de contacto

Inalámbricos

Verizon Wireless National Accessibility
Servicio al cliente
1-888-262-1999
8:00 am to 5:00 pm EST Monday - Friday

Fios & Traditional phone

Verizon Center for Customers with disabilities
1-800-974-6006 Voice
or TTY 1-508-251-5301 Videophone
8:30 am to 5:00 pm EST Monday - Friday
Email: vccd@verizon.com