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accessibility resource center

We strive to meet online accessibility standards.

We follow recommendations by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.


We've simplified the experience.

We redesigned our accessibility center to help you find what you need easily.

Let's help you find the information you need.

Auditory Support

For customers who are deaf or hard of hearing, we have several accessibility features available. Learn about video calls. Browse a list of hearing-aid compatible phones. And find out if you're eligible for free 411 service.

Auditory Support Landing Page
Accessible Apps & Features
Hearing Aid Information
Real-time Text
Fios TV Channel Lineups
Directory Assistance Exemption
Formatos alternativos para las facturas
Subtítulos para personas sordas
Planes Unlimited
Planes prepagados
Planes para dispositivos conectados

Asistencia visual

Accessibility Resources

Mobility Tools

Customers with physical or mobility-related disabilities can make channel surfing easier by enabling Text to Speech on their Fios set-top boxes.

Mobility Tools Landing Page
Accessible Apps & Features
Big button Remote
Fios TV Text to Speech
Formatos alternativos para las facturas

Verizon Accessibility Statement

We are committed to making our digital space accessible to all, regardless of ability.

We want to make sure that every customer has the chance to get the very most from their Verizon digital experience. Accessing the products and services we offer online should be an easy, rewarding, and satisfying experience. That is why we are committed to making our digital space accessible for customers of all abilities.

We strive to optimize each customer’s digital experience.

To optimize the digital experience for all of our customers, we strive to meet the online accessibility standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 AA. We take a number of steps to attempt to meet or exceed those standards:

  • We utilize various assistive technology across desktop, tablets, mobile devices, and in-store to test against the WCAG 2.1 AA accessibility guidelines.
  • We work with our Advocates for Disability, Accessibility, Neurodiversity, and Caregiver Empowerment (ADVANCE) resource group, as well as industry partners, to remain informed about accessibility issues and to improve user experiences.
  • We have a diverse and inclusive team of accessibility professionals who are continuously working to make each customer’s digital experience the best it can be.

We will continue our efforts to make our digital space accessible to all.

Our commitment to accessibility doesn't stop. We continue to assess and reassess our content to create a more accessible user experience across our digital space.

Información de contacto


Verizon Wireless National Accessibility
Servicio al cliente
8:30 am to 5:30 pm EST Monday - Friday

Fios & Traditional phone

Verizon Center for Customers with disabilities
1-800-974-6006 Voice
or TTY 1-508-251-5301 Videophone
8:30 am to 5:00 pm EST Monday - Friday