At Verizon, we’re striving to make our products and services accessible, moving our world forward through compliance and beyond. This means improving the customer experience for everyone.
Accessibility Statement.
Increasing access.
We want to make sure that every customer has the chance to get the very most from their Verizon digital experience. Accessing the products and services we offer online should be an easy, rewarding, and satisfying experience. That is why we are committed to making our digital space accessible for customers of all abilities.
Optimizing your experience.
To optimize the digital experience for all of our customers, we strive to meet the online accessibility standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 AA. We take a number of steps to attempt to meet or exceed those standards:
We utilize various assistive technology across desktop, tablets, mobile devices, and in-store to test against the WCAG 2.1 AA accessibility guidelines.
We work with our Advocates for Disability, Accessibility, Neurodiversity, and Caregiver Empowerment (ADVANCE) resource group, as well as industry partners, to remain informed about accessibility issues and to improve user experiences.
We have a blended team of accessibility professionals who are continuously working to make each customer’s digital experience the best it can be.
Improving constantly.
Our commitment to accessibility doesn’t stop. We continue to assess and reassess our content to create a more accessible user experience across our digital spaces.
Vision
Discover products like screen readers and dictation apps designed to help the blind or those with low vision.
Hearing
Features like real-time text (RTT), text telephone (TTY) and closed captioning can assist users with auditory impairments.
Cognitive
Use a variety of tools built into your device to help you stay organized and on track throughout the day.
Mobility
Interact with your devices via other assistive devices, your voice, facial expressions, gestures or a simple tap.
Aging
Discover new technologies that enable people to live healthier, more fulfilling lives at all ages.
Resources
Explore a wide range of additional resources and tools available to enhance the accessibility of products and services.
Live Caption
Enable your device to detect speech and automatically generate captions during phone calls or even while listening to music with lyrics.
Universal Switch
For those who have difficulty touching device screens, designate certain touches or gestures to control specific actions on your phone.
Display Settings
Take advantage of high contrast, large display, large fonts, high contrast fonts, zoom, magnification and much more.
Accessibility Shortcuts
Make it quick and easy to turn on or switch between your accessibility apps.
Sound Amplification
Filter, augment and amplify the sounds in your environment or on your iOS or Android device.
Personal Assistant
Smartphone personal assistants can help you find files, turn your accessibility features on or off, and more.
Accessibility settings
Learn more about Verizon’s wide range of innovative solutions that increase the accessibility of our products and services.
Accessibility news
See the latest news and stories about how Verizon supports every person, regardless of age or ability via accessible technology.
The Valuable 500
Verizon is a partner with the Valuable 500 in advancing innovations for disability inclusion to move the world forward.
FAQ section
Verizon strives to provide the most up-to-date information to all our customers. Please find some of the most common FAQs.
- National Accessibility Customer Service
- Reach us at 888-262-1999
- Monday – Saturday 8:00 am to 7:00 pm EST
- Sunday 8:00 am to 5:00 pm EST
- Verizon Center for Customers with Disabilities - Fios
- Reach us at 800-974-6006 (Voice) / 508-251-5301 (TTY)
- Monday – Friday 8:30 am to 5:00 pm EST