Important wireless
issuesWe want you to always feel safe and secure while enjoying your Verizon Wireless service. That’s why we’d like to make you aware of the following important issues.
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Wireless Phone Security
Unfortunately, no one can completely prevent loss or theft. Bad things sometimes happen. That said, we’ve come up with several steps you can take to reduce the chances of having your device – along with the personal data stored within it – lost or stolen. This section also includes information for reporting and replacing a lost or stolen device.
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Lost or Stolen Phone
Equipment protection can help you repair or replace your device if it's ever lost, stolen, damaged or defective after the manufacturer warranty expires.
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Emergency Alerts
We make it a priority to keep communities informed of imminent threats to safety – and to alert them to missing persons in their area – by using Wireless Emergency Alerts (WEAs).
WEAs are free wireless notifications delivered to WEA-enabled mobile devices as part of a public safety system in conjunction with federal, state and local authorities.
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Enhanced 911 (E911)
Enhanced 911, also known as E911, allows Verizon to provide enhanced location information to emergency call takers so they can more effectively route calls for emergency assistance.
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Avoiding Potential Hearing Loss
Misusing any portable audio device, including mobile phones, can impact your hearing and potentially lead to hearing loss.
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Medical Devices
Using a wireless device near an implantable medical device, such as a pacemaker or an implantable cardioverter defibrillator, can potentially cause interference with the medical device.
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Radio Frequency Emissions
We pay close attention to issues related to radio frequency (RF) emissions and aim to keep our customers informed.
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Device Unlocking Policies
In order to mitigate theft and other fraudulent activity, newly purchased devices are “locked” to work exclusively on the Verizon network. We have separate device unlocking policies that cover postpay and prepaid devices, as well as special rules for deployed military personnel.
“Unlocking” a device refers only to disabling software that would prevent a consumer from attempting to activate a device designed for one carrier’s network on another carrier’s network. Due to differing technologies, an unlocked Verizon Wireless device may not work – or may experience limited functionality – on another carrier’s network.