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Asuntos móviles importantes

Intro -Important Wireless Issues


We want you to always feel safe and secure while enjoying your Verizon Wireless service. That's why we'd like to make you aware of the following important issues.

Please take a minute to review the important info presented here. It's information every wireless customer should know, including:

  • Tips on protecting your device from loss and theft, and what to do if your device goes missing

  • Important information about using your wireless device and your health

  • How to use your device with other service providers' networks 

This section also includes a summary of Verizon’s device unlocking policies.

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Unfortunately, no one can completely prevent loss or theft. Bad things sometimes happen. That said, we've come up with several steps you can take to reduce the chances of having your device - along with the personal data stored within it - lost or stolen. This section also includes information for reporting and replacing a lost or stolen device.

Help protect your device by following these simple suggestions:

Always be aware of your surrounding environment:

  • Usa tu teléfono discretamente si sientes que te encuentras en un área poco segura. 
  • Never leave your phone unattended or visible in your parked car. 
  • Take extra care during times when you could be distracted, such as when checking out at the store, when using public transportation, when going through airport security or when approached by a stranger on the street. 

Make sure you document your device's information, including make and model, serial number, and its unique identification number (the MEID or IMEI). 

Install and update anti-theft software, which can be downloaded from your phone's app store.

Apps are available that will locate your device from any computer, lock your device to restrict access and sound an alarm to help you locate it.

Para la mayoría de los aparatos Android, Verizon Wireless ofrece una Mobile Security application que brinda éstas y otras funciones.

Use passwords to protect your data:

Verizon suggests adding a passcode, password or security swipe pattern to protect the personal information on your phone or tablet. You can do this through the Settings menu. Some of the latest models also offer fingerprint and/or face recognition to lock and unlock the device.

If using a password, create a password that is easy to remember but difficult for anyone else to guess. Don't create passwords that contain:

  • Basic words that would be easy to guess, like 'password' or 'verizon'
  • Simple keyboard patterns like 'qwerty,' '111111' or '123456'
  • Nombres de personas importantes, de niños, de mascotas, de equipos deportivos, de pasatiempos, etc.
  • De cualquier manera tu nombre o apellido, fecha de nacimiento, número de matrícula, número de teléfono, etc.
  • Titles of popular movies, books or songs

And always practice good password security:

  • Never share your passwords with anyone, especially over the phone or through email. 
  • If you must write your passwords down, don’t leave them where someone could discover them. 
  • Don’t re-use passwords across different websites or devices.

La protección de equipos puede resultarte útil para reparar o reemplazar tu dispositivo en caso de que alguna vez lo pierdas, te lo roben, se dañe o experimente fallas una vez vencida la garantía del fabricante.

Si te roban o pierdes tu dispositivo:

First, try to locate your phone by calling it from another phone or by using the GPS locator if you have one installed. (You can download a GPS locater from your phone's app store.)

If you’re certain your phone has been lost or stolen: 

  • Contact Verizon Wireless right away at 800.922.0204. Or, login to Mi Verizon para suspender el servicio e informar la pérdida o robo de tu aparato. También puedes comunicarte con tu departamento de policía local para informar el robo. 
  • If you have anti-theft software installed on your device, such as Verizon Mobile Security, use it to lock your device and wipe it of any sensitive information. 
  • Change the passwords to any personal accounts you may have accessed from your device – these include any email, online banking, shopping and social networking accounts. 
  • Si estás inscrito en  Protección Total Móvil Coverage or another Wireless Phone Protection program, contact Asurion customer service at 888.881.2622 to file an insurance claim.

We make it a priority to keep communities informed of imminent threats to safety – and to alert them to missing persons in their area – by using Wireless Emergency Alerts (WEAs). 

WEAs are free wireless notifications delivered to WEA-enabled mobile devices as part of a public safety system in conjunction with federal, state and local authorities. 

There are three types of WEAs:

  • Presidential Alerts: These alerts issued by the president can include news of national concern.
  • Imminent Danger Alerts: These alerts can warn you of extreme weather or other threats to safety.
  • AMBER Alerts: These alerts notify the community of abducted children or other missing persons who may potentially be sighted in the local area.

You may opt out of Imminent Danger and Amber Alerts through the Settings menu on your device, but you may not opt out of Presidential Alerts per federal mandate.



Enhanced 911, also known as E911, allows Verizon to provide enhanced location information to emergency call takers so they can more effectively route calls for emergency assistance. 

The E911 information we provide to public safety answering points does two things: 

  • It automatically delivers the 911 caller’s telephone number to the call-taker. 

  • It enables the call-taker to obtain an approximate location of the caller so they can dispatch emergency responders who are near that location.

E911 funciona en todos los teléfonos con capacidad para GPS, incluidos todos los teléfonos móviles vendidos por Verizon Wireless a partir del 31 de diciembre de 2003.

Verizon Wireless does not provide E911 service for calls placed through any third-party applications you may have downloaded to make voice calls. Refer to the terms of service for these apps to learn whether you can reach 911 when using them.

Here are some important points to keep in mind about the limitations of E911:
  • Verizon Wireless' E911 service works only where Public Safety Answering Points (PSAPs) have upgraded to Enhanced-911 capable equipment or systems. 

  • Because wireless phones can react to the environment – for example, due to weather conditions or surrounding terrain – the enhanced location information we provide to emergency call takers can’t guarantee a precise location. 

  • In some places, public safety call takers still rely solely on the caller's descriptions to locate and dispatch help to people in emergency situations.




Misusing any portable audio device, including mobile phones, can impact your hearing and potentially lead to hearing loss. 

Prolonged exposure to loud sounds is the most common cause of preventable hearing loss. Algunas investigaciones científicas sugieren que los dispositivos de audio portátiles, tales como reproductores de música portátiles y teléfonos móviles, que se utilizan a un volumen alto durante un tiempo prolongado pueden provocar problemas de audición permanentes. These impairments may include noise-induced hearing loss, tinnitus (a ringing in the ear), hypersensitivity to sound and distorted hearing. Individual susceptibility can happen regardless of headphone use.

Te alentamos a que sigas estas recomendaciones generales cuando uses cualquier dispositivo de audio portátil:

  • Set your device’s volume in a quiet environment and select the lowest volume at which you can adequately hear.
  • Don't turn the volume up to block out noisy surroundings. Si eliges escuchar tu dispositivo portátil en un entorno ruidoso, utiliza auriculares aislantes del sonido para tapar los ruidos del ambiente.
  • When using headphones, if you can't hear people speaking near you or if someone sitting next to you can hear what you're listening to, it's too loud. Turn the volume down.
  • Limit your listening time. As the volume increases, less time is required before your hearing could be affected.
  • Avoid using headphones after exposure to extremely loud noises such as concerts that might cause temporary hearing loss. Temporary hearing loss might cause unsafe volumes to sound normal.
  • Do not listen at any volume that causes you discomfort. Si sientes zumbidos en los oídos, escuchas voces apagadas o experimentas alguna dificultad temporal en la audición después de utilizar tu dispositivo de audio portátil, deja de usarlo y consulta a tu médico.

Learn more from the American Academy of Audiology

Learn more from the National Institute for Occupational Safety and Health


Using a wireless device near an implantable medical device, such as a pacemaker or an implantable cardioverter defibrillator, can potentially cause interference with the medical device. 

Si tienes implantado un dispositivo médico, te recomendamos que sigas estas pautas cuando uses dispositivos de comunicación móviles:

  • Siempre que tu teléfono o dispositivo móvil esté encendido, mantenlo a más de 6 pulgadas de distancia del dispositivo médico que tienes implantado.
  • Don’t carry your phone in a breast pocket.
  • When using a wireless phone, use the ear opposite the implantable medical device to minimize the potential for interference.
  • If you have any reason to suspect that interference is taking place, turn the wireless device off immediately.
  • Read and follow the directions from the manufacturer of your implantable medical device and reach out to your health care provider if you have additional questions.

We pay close attention to issues related to radio frequency (RF) emissions and aim to keep our customers informed.

As explained on our website and in the brochure provided with each new wireless phone, your wireless phone contains a radio transmitter and receiver, and emits RF energy during use. RF energy has been studied by scientists worldwide for many years, and research continues.

Wireless phones sold in the United States are subject to federal safety requirements and must be tested and certified for compliance with Federal Communications Commission (FCC) regulations. If you're concerned about the effects of RF emissions, the link below provides answers to commonly asked questions about the health effects of wireless phones, tips for reducing your RF exposure and research highlights from other informative resources.

Learn more about radio frequency emissions


Con el fin de reducir los robos y otras actividades fraudulentas, los dispositivos recién comprados se "bloquean" para que funcionen solo en la red de Verizon. Tenemos políticas de desbloqueo independientes para dispositivos pospagados y prepagados, así como normas especiales para el personal militar en servicio.

"Desbloquear" un dispositivo se refiere solo a deshabilitar el software que impide que un consumidor intente activar un dispositivo diseñado para la red de un proveedor en la red de otro. Debido a las diferentes tecnologías, es posible que un dispositivo desbloqueado de Verizon Wireless no funcione, o que tenga una funcionalidad limitada, en la red de otro proveedor.

Política de desbloqueo de dispositivos pospagados

Los dispositivos comprados en Verizon se bloquean durante 60 días después de la compra. Los dispositivos comprados a nuestros socios minoristas se bloquean durante 60 días después de la activación. Después de 60 días, eliminaremos automáticamente el bloqueo. Después del período de bloqueo de 60 días, no bloqueamos los teléfonos en ningún momento.

Política de desbloqueo de dispositivos prepagados

Los dispositivos comprados a Verizon y ciertos dispositivos comprados a nuestros socios minoristas estarán bloqueados durante 60 días después de la activación. Después de 60 días, eliminaremos automáticamente el bloqueo. Después del período de bloqueo de 60 días posterior a la compra del dispositivo, no bloqueamos los teléfonos en ningún momento.

Si compras un teléfono 4G nuevo a uno de nuestros socios, debes revisar la parte posterior de la caja para determinar el período de bloqueo aplicable a ese dispositivo.

Política de desbloqueo para el personal militar en servicio

Si eres cliente de Verizon Wireless en el servicio militar y recibes órdenes de reubicación fuera del área de cobertura de Verizon, desbloquearemos tu dispositivo si lo solicitas, incluso durante el período de bloqueo de 60 días posterior a la compra del dispositivo.

Updated on:  July 19, 2019