Verizon One Talk helps state emergency agency respond to the COVID-19 emergency.​​ 

State agency connected its emergency response team quickly with One Talk.​​ 

Challenge​​ 

After the governor declared a Level 3 state of emergency due to COVID-19, the state needed a reliable way to connect its critical response team of 50 employees.​​ 

  • Answer calls from 6 million residents across 96 counties​​ 
  • Coordinate response efforts across the state​​ 
  • Become operational within days to support COVID-19 communications​​ 

Solution​​ 

After the governor declared a Level 3 state of emergency due to COVID-19, the state needed a reliable way to connect its critical response team of 50 employees.​​ 

  • Answer calls from 6 million residents across 96 counties​​ 
  • Coordinate response efforts across the state​​ 
  • Become operational within days to support COVID-19 communications​​ 

Outcome​​ 

With One Talk, the emergency response war room was staffed and operational in just three days.​​ 

  • Answered about 1,170 calls per day over the first three days of call center operation​​ 
  • Directed emergency services to state residents who needed them​​ 
  • Operated 12 hours per day​​ 

50​​ 

One Talk–enabled iPhone® devices​​ 

2​​ 

Auto Receptionists​​ 

50​​ 

Emergency management specialists​​ 

How we built the solution.​​ 

Executive Briefing Program—powerful relationships start here.​​ 

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