Local Services:​​ 

Section I.6.1 - Local Directory Assistance​​ 

 

A Customer may obtain Local Directory Assistance in determining telephone numbers within its local calling area by calling the Directory Assistance operator.​​ 

 

6.1.1    Each call to Directory Assistance will be charged as specified in the ​​ Local Rates and Charges​​  section of the intrastate portion of the Guide​​ .​​ 

 

6.1.2    The Customer may request a maximum of two telephone numbers per call to Local Directory Assistance service, unless state law requires otherwise.​​ 

 

6.1.3    A credit will be given for calls to Local Directory Assistance as described below. To obtain such a credit, the Customer must notify its Customer Service representative.​​ 

.​​ 

A.         The customer experiences poor transmission or is cut-off during the call; or​​ 

 

                        B.         The Customer is given an incorrect telephone number.​​