Hi there! <br /><br />We're sorry to hear about the damage to your NËXT case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case! Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us<br /><br />Best,<br />LifeProof Customer Service Team <img src="https://s3.amazonaws.com/stratos-logos/logos/Lifeproof.jpg" alt="Lifeproof" title="Lifeproof" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/> <!--[if ReviewResponse]><![endif]-->

Hi there! <br /><br />We're sorry to hear about any confusion with your recent purchase! Keep in mind, Apple released 3 different iPhone 11 devices last year, and they each require their own case design. We see that you're leaving a review for an iPhone 11 Pro NËXT, which is not compatible with the standard iPhone 11. If you need some help finding the correct case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us<br /><br />Best,<br />LifeProof Customer Service Team <img src="https://s3.amazonaws.com/stratos-logos/logos/Lifeproof.jpg" alt="Lifeproof" title="Lifeproof" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/> <!--[if ReviewResponse]><![endif]-->