Protector OtterBox Symmetry Clear Series para el Galaxy Note20 Ultra 5G

Hola, Trista,

We're sorry to hear about the damage to your device. While our products are designed to withstand a lot, they aren't 100% infallible in all situations. We can't extend our policy to the device, as we aren't the manufacturer. We can help with a new OtterBox at 1-855-688-7269.

Atentamente,
El equipo del Servicio al cliente de OtterBox

Hola, Trista,

We're sorry to hear about the damage to your device. While our products are designed to withstand a lot, they aren't 100% infallible in all situations. We can't extend our policy to the device, as we aren't the manufacturer. We can help with a new OtterBox at 1-855-688-7269.

Atentamente,
El equipo del Servicio al cliente de OtterBox

Hi, Penny!

We're sorry to hear that your Symmetry Series case didn't fit properly on your device! Keep in mind, this case is designed for the Galaxy Note20 Ultra, so it won't be compatible with any of the other Note20 devices. If you are using one of those other models, that may be leading to this issue. If you're using the Galaxy S20 Ultra, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we'd be more than happy to get you helped out with a case that will fit your device properly.

Saludos,
El equipo del Servicio al cliente de OtterBox

Hola, Ahem,

We are genuinely sorry to hear that the camera of your Galaxy Note20 Ultra 5G sustained such damage while under the watch of the Symmetry Clear Series Case.

Protection is always our top priority, and we put forth every effort-from design and materials to manufacturing and post-production testing-to ensure that our products will offer the very best security available to limit the potential for such discouraging outcomes. That being said, any given incident is still subject to a variety of unique dynamics that are at times beyond our control, and unfortunately, we are unable to guarantee that all exposure to risk will be eliminated.

Although our warranty cannot be extended to your Samsung device, we would very much like to help get you set up with a new OtterBox for a fresh start.

bit.ly/warrantyotter

Kindly,
El equipo del Servicio al cliente de OtterBox