Hi there! <br /><br />We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Keep in mind, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the drop protection OtterBox is known for. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us<br /><br />Best, <br />OtterBox Customer Service Team <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/> <!--[if ReviewResponse]><![endif]-->