I went to Verizon to drop off a phone that had been upgraded online and the return instructions were to TAKE THE PHONE TO THIS LOCATION. The manager refused to take the phone due to it might not make it to the warehouse so they are not allowed to take ...
Verizon
Hi Sheri, we are certainly concerned to hear about this. This does not represent our values at Verizon. Our team should always be on the same page to avoid any confusion on your end. We're disappointed by your experience and will work to improve our serv...
June 15, 2025
Test user
May 17, 2025
Michael b
These people at this store are lazy if they look on the tablet and they say they can’t help you they don’t they didn’t help me today. I went back home and actually called the Verizon company and they said all they had to do is scroll up match two buttons...
Verizon
This is not the kind of behavior you should ever expect from Verizon, Michael. Our team should always be ready to help you with urgency, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for c...
March 10, 2025
Mr. Cooper
the associate was very informative and assisted with care taking time out to hear my concerns
Verizon
Thanks for the team recognition, Mr. Cooper! We take pride in our amazing customer service and are so happy to hear about your experience. You can depend on us. Let us know if you need anything else.