Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

ASUS ZenFone™ AR - Support Overview

Encuentra asistencia y herramientas específicas para tu ASUS ZenFone AR en Internet.
Troubleshoot ZenFone AR
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

ASUS ZenFone™ AR - Activate / Set Up Device

Te mostramos cómo realizar una activación rápida y configurar tu ZenFone AR.

ASUS ZenFone™ AR - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your ZenFone AR.

ASUS ZenFone™ AR - Adjust Account Sync Settings

Here's how to view sync settings on your ZenFone AR if you're not receiving email and app notifications.

ASUS ZenFone™ AR - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your ZenFone AR on or off.

Activate Your Device FAQs

Aprende a activar un nuevo dispositivo, intercambiar dispositivos en una línea existente, cambiarte a Verizon y traer tu propio teléfono (BYOD), obtener una nueva tarjeta SIM y mucho más.

Activa tu smartphone nuevo o usado certificado de Verizon

Obtén instrucciones sobre cómo configurar y activar un smartphone nuevo o usado de Verizon. Descubre cómo cambiar de tarjeta SIM y transferir contenido a tu nuevo dispositivo.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Cómo usar Verizon Cloud

Obtén instrucciones paso a paso para conocer cómo suscribirte a Verizon Cloud por Internet y usarlo. Carga y haz una copia de seguridad de tus contactos, fotos, videos, música, documentos y más.

Cómo obtener controladores USB para tu dispositivo móvil

Conoce cómo obtener controladores USB para tu dispositivo móvil.

Hacer una activación inalámbricamente (OTA)

Te mostramos cómo hacer la configuración/activación inicial de tu smartphone 3G o 4G o teléfono básico. 

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Configurar el servicio prepagado de Verizon - Android™

Te mostramos cómo activar el servicio prepagado en un dispositivo Android.

Top 10 Things to Do with Your New Smartphone

Aprende a configurar tu nuevo smartphone con características y funciones importantes.  Aprovecha al máximo tu nuevo teléfono con esta lista de sugerencias prácticas.

Validar dirección de emergencia (E911)

Te mostramos cómo validar tu dirección de emergencia (E911).

Devoluciones, cambios e intercambios de dispositivos de Verizon - Preparación y envío

Obtén los pasos para preparar tu dispositivo para la devolución, el cambio, el intercambio, la devolución bajo garantía o la actualización anual. Encuentra instrucciones para empacar y enviar tu dispositivo a Verizon.

Video: Cómo activar tu dispositivo 
 (duración: 3:07)
Mira este video para aprender cómo activar un dispositivo nuevo o intercambiar dispositivos en tu cuenta existente de Mi Verizon.
Duración: 3:07

Video: Cómo intercambiar teléfonos en tu cuenta
 (duración: 1:54)
Mira este video para saber cómo intercambiar tu dispositivo con otra persona en tu cuenta.
Duración: 1:54

Video: ¿Qué es Verizon Cloud?
 (duración: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Duración: 2:12

Hacer copia de seguridad y transferir contenido

ASUS ZenFone™ AR - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / Memory card to your ZenFone AR.

ASUS ZenFone™ AR - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your ZenFone AR to an SD / Memory card.

ASUS ZenFone™ AR - Move Music Files from Device

Here's how to transfer music files from your ZenFone AR to a computer.

ASUS ZenFone™ AR - Move Music Files to Device

Here's how to transfer music files from a computer to your ZenFone AR.

ASUS ZenFone™ AR - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your ZenFone AR to a computer.

ASUS ZenFone™ AR - Move Pictures/Videos to Device

Here's how to transfer picture or video files from a computer to your ZenFone AR.

ASUS ZenFone™™ AR - Export Contacts to SD / Memory Card

Here's how to export contacts to the memory card in your ZenFone AR.

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

Tipos de archivo compatibles para transferir por Bluetooth® - Blackberry®

Aquí encontrarás información sobre los tipos de archivos compatibles para hacer transferencias Bluetooth en un dispositivo Blackberry.

Transferir contenido con la aplicación móvil Samsung Smart Switch™ (transferencia por cable USB)

Te mostramos cómo transferir contenido desde tu dispositivo anterior a tu teléfono Samsung actual.

Video: Usa la aplicación Content Transfer para mover contenido entre dispositivos
 (duración: 2:58)
Con la aplicación Content Transfer es fácil transferir tus contactos y otro contenido desde tu teléfono anterior al nuevo. Conoce cómo.
Duración: 2:58

Basics

Asus Zenfone AR Play Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Asus Zenfone AR.

Reemplazo certificado como nuevo

Information regarding Verizon Wireless' Certified Like-New Replacement program.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

Battery & Power

ASUS ZenFone™ AR - Power Saver Settings

Here's how to manage your Power saver settings on your ZenFone AR.

ASUS ZenFone™ AR - Turn Power Saver On / Off

Here's how to turn Power Saver on/off to help manage battery performance for your ZenFone AR.

ASUS ZenFone™ AR - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your ZenFone AR.

ASUS ZenFone™ AR - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your ASUS ZenFone AR .

Reiniciar el dispositivo móvil

Aprende cómo apagar el dispositivo y volver a encenderlo.

Bluetooth®

ASUS ZenFone AR - Turn Bluetooth On / Off

Here's how to turn Bluetooth on or off from your ZenFone AR and make it visible to other devices for pairing.

ASUS ZenFone™ AR - Send Contact via Bluetooth®

Here's how to send a contact on your ZenFone AR via Bluetooth.

Asus Zenfone AR Play Simulator: Pairing with a Bluetooth® Device

See how to pair your Asus Zenfone AR with your Bluetooth device.

Create a Paired Connection - Windows

Conoce crear una conexión Bluetooth con una computadora con Windows.

Resolving Car Kit mode

Esto es lo que debes hacer si tu dispositivo se congela en el modo Car Kit.

Calling & Dialing

ASUS ZenFone AR - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your ZenFone AR.

ASUS ZenFone™ AR - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Zenfone AR.

ASUS ZenFone™ AR - Call a Number

Here's how to place a call on your ZenFone AR.

ASUS ZenFone™ AR - Manage DTMF Tones

Here's how to update the ZenFone AR keypad settings if you're unable to call automated systems.

ASUS ZenFone™ AR - Place a Conference Call

Here's how to place a conference call from your ZenFone AR.

ASUS ZenFone™ AR - Redial

Here's how to redial a number from your ZenFone AR.

ASUS ZenFone™ AR - View / Delete Call History

To view or clear the call history on your ASUS ZenFone AR, check out this info.

Asus Zenfone AR Play Simulator: Calling a Contact

An interactive guide on how to call a contact using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Calling a New Number

Discover how to use your Asus Zenfone AR to call a new number.

Asus Zenfone AR Play Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Calling with Video

Learn how to make a video call on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Turning HD Voice On and Off

See how to turn on HD Voice on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Asus Zenfone AR.

Mover fotos/videos al dispositivo - Smartphone Android™

Transfiere fotos y videos de una computadora/PC a un smartphone Android.

¿Qué son las llamadas Wi-Fi? - Preguntas frecuentas

Haz y recibe llamadas a través de una red Wi-Fi si el servicio móvil no está disponible. Disfruta de llamadas gratis a cualquier número en los EE. UU. incluso mientras viajas a destinos internacionales.

Camera, Photos & Videos

ASUS ZenFone™ AR - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your ZenFone AR.

ASUS ZenFone™ AR - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your ZenFone AR to a computer.

ASUS ZenFone™ AR - Move Pictures/Videos to Device

Here's how to transfer picture or video files from a computer to your ZenFone AR.

ASUS ZenFone™ AR - Record and Share a Video

Here's how to record and share a video using your ZenFone AR.

ASUS ZenFone™ AR - Share Picture from Gallery

Here's how to share a saved picture from your ZenFone AR.

ASUS ZenFone™ AR - Share Video from Gallery

Here's how to share a video from the gallery of your ZenFone AR.

ASUS ZenFone™ AR - Take and Share a Picture

Here's how to take and share a picture from your ZenFone AR.

ASUS ZenFone™ AR - View Pictures / Videos

Here's how to view pictures and/or videos on your ZenFone AR.

Asus Zenfone AR Play Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to change the size of your pictures or videos with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Measuring Distance with Your Phone

Learn how to measure distance on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Recording a Video

Learn how to record a video using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Taking a Picture

Discover how to take a photo using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to the SD card on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Asus Zenfone AR.

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

Supported file types for Picture / Video Messaging

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Computer/PC Connectivity

ASUS ZenFone™ AR - USB Debugging Mode

Here's how to facilitate a connection between your ZenFone AR and a computer with the Android SDK.

Resolver problemas de Windows Device Manager

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contactos

ASUS ZenFone™ AR - Add a Contact

Here's how to add a phonebook contact to your ZenFone AR.

ASUS ZenFone™ AR - Contact Display Options

Here's how to configure how you want your contacts to display on your ZenFone AR.

ASUS ZenFone™ AR - Delete a Contact

Here's how to delete a contact from your ZenFone AR.

ASUS ZenFone™ AR - Edit a Contact

Here's how to edit a contact on your ZenFone AR.

ASUS ZenFone™ AR - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your ZenFone AR.

ASUS ZenFone™ AR - Send Contact via Bluetooth®

Here's how to send a contact on your ZenFone AR via Bluetooth.

ASUS ZenFone™ AR - View Contact Sync Source

Here's how to view where a phonebook contact on your ZenFone AR was imported from.

ASUS ZenFone™™ AR - Export Contacts to SD / Memory Card

Here's how to export contacts to the memory card in your ZenFone AR.

Add a Contact via Basic Visual Voicemail - ASUS

Here's how to add a contact on your ASUS phone via Basic Visual Voicemail.

Asus Zenfone AR Play Simulator: Adding a Contact

Learn how to add a new contact to your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Asus Zenfone AR without looking at it.

Asus Zenfone AR Play Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Asus Zenfone AR.

Buscar contactos duplicados guardados en múltiples cuentas - Smartphone Android®

Te mostramos cómo solucionar los problemas con los contactos duplicados si estás usando varias opciones de copia de seguridad en tu dispositivo.

Exportar información de Contacto/Directorio telefónico a archivos .CSV - Microsoft® Windows Mail/Microsoft Outlook

Te mostramos cómo exportar contactos desde tu dispositivo a archivos de valores separados por comas (.csv) a través de Microsoft Windows Mail / Microsoft Outlook.

Video: Managing Contacts Using My Verizon
 (duración: 2:21)
Mira este video para conocer cómo administrar tus contactos a través de Mis medios y contactos en el cloud en tu cuenta Mi Verizon. Mira cómo eliminar, restablecer y sincronizar tu contactos.
Duración: 2:21

Video: Managing Duplicate Contacts Using Google
 (duración: 2:45)
¿Deseas liberar espacio en tu teléfono? Ve este video para aprender cómo combinar contactos duplicados usando tu cuenta de Google.
Duración: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
 (duración: 3:21)
¿Deseas liberar espacio en tu teléfono? Watch this video to learn how to merge duplicate contacts on your Android device.
Duración: 3:21

Datos

ASUS ZenFone™ AR - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your ZenFone AR.

ASUS ZenFone™ AR - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your ZenFone AR.

ASUS ZenFone™ AR - Turn Data On / Off

Here's how to turn mobile data for your ZenFone AR on or off.

ASUS ZenFone™ AR - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your ZenFone AR.

Preguntas frecuentes sobre datos adicionales

Conoce las opciones para agregar datos adicionales a tus dispositivos en el nuevo Plan Verizon.

Preguntas frecuentes sobre Regalo de datos

Conoce sobre el programa de regalo de datos, el cual te permite dar datos adicionales a otros como regalo, así como también recibirlos.

Preguntas frecuentes sobre uso de datos

Conoce sobre una herramienta gratuita por Internet que te ayuda a comprender cómo los teléfonos en tu cuenta están usando los datos. Access it through My Verizon and My Verizon Mobile.

Preguntas frecuentes sobre PopData - Comprar sesiones de datos 4G LTE de 30 o 60 minutos

PopData es una conexión de datos que te permite hacer todo el stream que quieras, es más rápida y más segura que la mayoría de zonas de conexión Wi-Fi públicas. Disponible en sesiones de 30 y 60 minutos.

Fecha y hora

ASUS ZenFone™ AR - Set Date and Time

If your ZenFone AR shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

ASUS ZenFone™ AR - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID for your ZenFone AR.

ASUS ZenFone™ AR - View MAC Address

Here's how to view the Wi-Fi MAC address for your ZenFone AR.

ASUS ZenFone™ AR - View Phone Number

Here's how to view the phone number for your ZenFone AR.

Preguntas frecuentes sobre el cargo por dispositivo dañado

Obtén más información sobre el cargo por dispositivo dañado, el cual se cobra si entregas un dispositivo mal usado por uno de reemplazo certificado como nuevo.

Cómo localizar números de serie ESN o MEID en teléfonos

Aprende cómo encontrar el número ESN (número de serie electrónico) o el número MEID (identificador de equipo móvil) de tu teléfono.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Configuraciones de dispositivos

ASUS ZenFone AR - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc) for your ZenFone AR.

ASUS ZenFone™ AR - Manage Do Not Disturb Settings

If your ZenFone AR is not receiving calls or alerts for texts and email, here's how to check do not disturb.

ASUS ZenFone™ AR - Reset All Settings

If your ZenFone AR crashes, resets or runs slow, or apps freeze or reset the device, view this.

ASUS ZenFone™ AR - Reset Network Settings

Here's how to reset settings if your ZenFone AR can't connect to internet or send/receive email or messages.

ASUS ZenFone™ AR - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your ZenFone AR, view this info.

ASUS ZenFone™ AR - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your ZenFone AR.

ASUS ZenFone™ AR - Turn Screen Rotation On / Off

If the display on your ZenFone AR doesn't rotate, here's how to fix it.

ASUS ZenFone™ AR - View Device Screen on TV

Here's how to display content from your ZenFone AR on a TV or another media device.

Asus Zenfone AR Play Simulator: Accessing Settings

Explore how to access settings on your Asus Zenfone AR to change alert sounds, turn off GPS and more.

Asus Zenfone AR Play Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Asus Zenfone AR by adjusting the screen timeout.

Asus Zenfone AR Play Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Changing the Ringtone

Learn how to change the ringtone on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Configuring Location Settings

Learn how to manage location settings on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Managing Data Usage

Discover how to manage data usage on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Asus Zenfone AR to Airplane mode.

Asus Zenfone AR Play Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Asus Zenfone AR's battery life for the most important functions.

Disable Automatic Configuration and Proxy Server Settings

Te mostramos cómo deshabilitar la configuración automática y la configuración del servidor proxy en tu dispositivo.

Turn TalkBack On / Off - Android

Te mostramos cómo activar o desactivar TalkBack para tu dispositivo Android.

Email/Gmail

ASUS ZenFone AR - View and Reply to an Email Message

Here's how to view and reply to an email message from your ZenFone AR.

ASUS ZenFone™ AR - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your ZenFone AR.

ASUS ZenFone™ AR - Compose and Send Email Message

Here's how to compose and send an email message from your ZenFone AR.

ASUS ZenFone™ AR - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your ZenFone AR.

ASUS ZenFone™ AR - Delete Email Messages

Here's how to delete email messages from your ZenFone AR.

ASUS ZenFone™ AR - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your ZenFone AR.

ASUS ZenFone™ AR - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your ZenFone AR.

ASUS ZenFone™ AR - Email Account Notification Settings

If you're not getting notifications for the personal email on your ZenFone AR, view this info.

ASUS ZenFone™ AR - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your ZenFone AR.

ASUS ZenFone™ AR - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your ASUS ZenFone AR.

ASUS ZenFone™ AR - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your ASUS ZenFone AR, view this info.

ASUS ZenFone™ AR - Manage Corporate Email Settings

Here's info on updating work email settings for your ZenFone AR.

ASUS ZenFone™ AR - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your ZenFone AR.

ASUS ZenFone™ AR - Remove Gmail™ Account

Removing then re-adding a Gmail account on your ZenFone often fixes email issues.

ASUS ZenFone™ AR - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your ZenFone AR.

Asus Zenfone AR Play Simulator: Forwarding an Email

Learn how to forward an email on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Replying to an Email

Discover how to reply to an email on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Sending an Email to a Group

See how to send a group email on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Setting Up Corporate Email

Learn how to access your work email on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Setting Up Personal Email

See how to access your existing email account on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Switching Between Email Accounts

See how to access different email accounts on your Asus Zenfone AR.

Gmail™ para Android™ - Ver mensajes

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

Dejar o quitar copias de los mensajes de correo electrónico en el servidor de mensajería

Aquí encontrarás información sobre cómo dejar o eliminar copias de correos electrónicos en el servidor.

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)
Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

GPS & Location Based Services

ASUS ZenFone™ AR - Turn GPS Location On / Off

Here's how to turn the GPS location for your ZenFone AR on or off.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Copia de seguridad y restablecimiento de Google

ASUS ZenFone™ AR - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your ZenFone AR.

Home Screen

ASUS ZenFone™ AR - Add Folders to Home Screen

Here's how to add folders to your Home screen on your ZenFone AR.

ASUS ZenFone™ AR - Add Shortcuts to Home Screen

Here's how to add a shortcut to the Home screen of your ZenFone AR.

ASUS ZenFone™ AR - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, calendar, etc.) to a Home screen on your ZenFone AR.

ASUS ZenFone™ AR - Remove Items from Home Screen

Here's how to remove items from the Home screen of your ZenFone AR

ASUS ZenFone™ AR - Rename Home Screen Folder

Here's how to rename a Home screen folder on your ZenFone AR.

ASUS ZenFone™ AR - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your ZenFone AR.

Asus Zenfone AR Play Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Asus Zenfone AR for quick access to them.

Asus Zenfone AR Play Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Asus Zenfone AR to help organize your apps.

Asus Zenfone AR Play Simulator: Adding and Deleting Home Screens

See how to add and delete Home screens on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Changing an Icon's Appearance

Find out how to change an icon's appearance on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Asus Zenfone AR.

Hotspot

ASUS ZenFone™ AR - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your ZenFone AR.

ASUS ZenFone™ AR - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your ZenFone AR to Mobile Hotspot.

ASUS ZenFone™ AR - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Manage Mobile / Wi-Fi Hotspot Settings (password, allowed devices, etc.) on your ZenFone AR.

ASUS ZenFone™ AR - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn Mobile Hotspot feature for your ZenFone AR on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

ASUS ZenFone™ AR - Change the Browser Start / Home Page

Here's how to update the ZenFone AR web browser to your preferred home page.

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Asus Zenfone AR Play Simulator: Bookmarking a Website

Learn how to bookmark a website on your Asus Zenfone AR, so it's easy to find later.

Asus Zenfone AR Play Simulator: Navigating to a Website

Discover how to find a website using your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Asus Zenfone AR.

Desactivar Work Offline - Navegador de Internet

Te mostramos cómo ver si estás fuera de línea si no puedes conectarte a Internet con una computadora con Internet Explorer, Chrome o Firefox.

Reiniciar e iniciar el navegador de Internet móvil

Conoce cómo reiniciar el dispositivo y acceder al navegador del servicio de Internet móvil Mobile Web 2.0 en tu dispositivo.

Idioma

ASUS ZenFone™ AR - Language Selection

Here's how to change the language used on your ZenFone AR.

Asus Zenfone AR Play Simulator: Changing the Language

Discover how to change the language settings on your Asus Zenfone AR.

Lock, Unlock, Password & Security

ASUS ZenFone™ AR - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your ZenFone AR.

ASUS ZenFone™ AR - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your ZenFone AR.

ASUS ZenFone™ AR - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your ZenFone AR.

ASUS ZenFone™ AR - Set Lock Screen Notifications

Here's how to manage how notifications appear on your ZenFone AR when the screen is locked.

ASUS ZenFone™ AR - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your ZenFone AR.

ASUS ZenFone™ AR - Set Up Screen Lock

Here's how to set up a screen lock option (password, pattern, etc.) for your ZenFone AR.

ASUS ZenFone™ AR - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your ZenFone AR.

ASUS ZenFone™ AR - Turn Off Screen Lock

Here's how to disable the screen lock setting on your ZenFone AR.

ASUS ZenFone™ AR - Unlock Screen

Here's how to unlock the screen on your ASUS ZenFone AR.

Asus Zenfone AR Play Simulator: Setting Screen Security

A visual guide for setting screen security on your Asus Zenfone AR to help protect your private information.

Asus Zenfone AR Play Simulator: Unlocking the Screen

See how to unlock the screen on your Asus Zenfone AR.

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

Memoria/almacenamiento

ASUS ZenFone AR - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your ZenFone AR.

ASUS ZenFone™ AR - Check Device Storage

Here's how to free up space if your ZenFone AR runs slow / crashes, or you can't save media.

ASUS ZenFone™ AR - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your ZenFone AR.

ASUS ZenFone™ AR - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / Memory card to your ZenFone AR.

ASUS ZenFone™ AR - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your ZenFone AR to an SD / Memory card.

Formatear tarjeta SD/de memoria usando una computadora

Te mostramos cómo formatear o borrar la tarjeta SD/de memoria usando una computadora.

Insert the memory card that contained the songs from the play list

Prueba esto si las canciones almacenadas en tu tarjeta de memoria/SD no aparecen en la lista de reproducción de tu teléfono básico 3G.

Hotspot móvil

Asus Zenfone AR Play Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Asus Zenfone AR as a Mobile Hotspot, so you can share your data connection with other devices.

Música

ASUS ZenFone™ AR - Move Music Files from Device

Here's how to transfer music files from your ZenFone AR to a computer.

ASUS ZenFone™ AR - Move Music Files to Device

Here's how to transfer music files from a computer to your ZenFone AR.

Apple Music - My Verizon Website - Opt In

Te mostramos cómo agregar Apple Music desde el sitio web de Mi Verizon.

Apple Music - My Verizon app - Opt In

Te mostramos cómo agregar Apple Music desde My Verizon app.

Cómo usar Apple Music - Preguntas frecuentes

Aprende cómo puedes tener Apple Music con ciertos planes Verizon, ve preguntas frecuentes sobre quién es elegible, cómo inscribirse, cómo usar la aplicación Apple Music y cómo obtener promociones.

Transferir música al dispositivo - Smartphone Android™

Para transferir archivos de música desde una computardora a un smartphone Android.

Navigating & Multitasking

Asus Zenfone AR Play Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Asus Zenfone AR.

Near Field Communication (NFC)

ASUS ZenFone™ AR - Tap & Pay

Here's how to turn Tap and Pay on and select a payment method from your ZenFone AR.

ASUS ZenFone™ AR - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your ZenFone AR to another NFC-capable device.

ASUS ZenFone™ AR - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your ZenFone AR to other NFC capable devices.

ASUS ZenFone™ AR - Turn NFC On / Off

Here's how to turn NFC on/off so compatible apps can transfer files from your ZenFone AR.

Operating System & Software

ASUS ZenFone AR - Software Update

Recibe instrucciones sobre cómo descargar la última actualización de software para acceder a mejoras y correcciones en tu dispositivo.

ASUS ZenFone™ AR - Factory Data Reset (Powered Off)

If your ZenPhone AR has a blank or frozen screen or calling, app, audio and syncing issues, view this.

ASUS ZenFone™ AR - Factory Data Reset (Powered On)

If your ZenFone AR has a blank or frozen screen or calling, app, audio and syncing issues, view this.

ASUS ZenFone™ AR - Install Device Software Update

Here's how to check for or to install software updates on your ZenFone AR.

ASUS ZenFone™ AR - View Software Version

Here's how to view the current software version for your ZenFone AR.

Tarjeta SIM

ASUS ZenFone AR - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card into your ZenFone AR.

ASUS ZenFone™ AR - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your ZenFone AR or turn it on or off.

ASUS ZenFone™ AR - Remove SIM Card

Removing then inserting a SIM card helps resolve activation issues on your ZenFone AR.

Asus Zenfone AR Play Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Asus Zenfone AR to add memory for photos, videos, music, documents and more.

Asus Zenfone AR Play Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Asus Zenfone AR.

SIM Card FAQs - Replace & activate a new card

Aprende a configurar y activar una nueva tarjeta SIM. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

Redes sociales

Asus Zenfone AR Play Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Asus Zenfone AR.

Asus Zenfone AR Play Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Asus Zenfone AR to help protect your account.

Asus Zenfone AR Play Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Asus Zenfone AR.

Administrar la privacidad en Facebook®

Si quieres cambiar tu privacidad o seguridad en Facebook, te enseñamos cómo acceder a esas opciones.

Sounds, Volume & Audio

ASUS ZenFone AR - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your ZenFone AR.

ASUS ZenFone™ AR - Save a Ringtone

Here's how to save a ringtone on your ZenFone AR.

ASUS ZenFone™ AR - Use Speakerphone

Here's how to utilize the speakerphone functionality on your ZenFone AR.

ASUS ZenFone™ AR - Vibrate Mode

Here's how to turn vibrate mode on or off for your ZenFone AR.

ASUS ZenFone™ AR - Volume Controls

Here's how to adjust the volume if your ZenFone AR doesn't vibrate or ring when receiving texts or emails.

Status Indicators/Lights

ASUS ZenFone™ AR - View Signal Strength

Here's how to view signal strength on the ZenFone AR.

Text & Multimedia Messaging

ASUS ZenFone™ AR - Auto Receive Messages

Here's how to check settings on your ZenFone AR if you're not receiving your picture / video messages.

ASUS ZenFone™ AR - Create and Send a Text Message

Here's how to create and send a text message on your ZenFone AR.

ASUS ZenFone™ AR - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your ZenFone AR.

ASUS ZenFone™ AR - Delete Messages

Here's how to delete messages from your ZenFone AR.

ASUS ZenFone™ AR - Text Message Notification Settings

Here's how to turn text message notifications for your ZenFone AR on or off.

ASUS ZenFone™ AR - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your ZenFone AR.

ASUS ZenFone™ AR - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your ZenFone AR.

ASUS ZenFone™ AR - View Text Messages

Here's how to view text messages on your ZenFone AR.

Cancel Text Messaging Subscriptions

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Preguntas frecuentes sobre mensajería - Mensajería internacional y correo electrónico a mensaje de texto

Obtén más información sobre el envío y la recepción de mensajes de texto, incluida la forma de bloquear mensajes de texto, restaurar mensajes de texto eliminados, mensajes de texto al y del correo electrónico y enviar mensajes internacionales.

Verizon Messages - Website - Print Text Messages

Te mostramos cómo imprimir mensajes de texto en tu computadora a través de tu cuenta de Mi Verizon.

Video: Verizon Messages - Uso básico 
 (duración: 1:24)
Conoce sobre el uso básico de la aplicación Verizon Messages, una aplicación de mensajería de texto que te permite enviar y recibir mensajes, adjuntar fotos a tus mensajes o enviar un mensaje de grupo fácilmente.
Duración: 1:24

Video: Verizon Messages - Usa tu creatividad
 (duración: 1:31)
Agrégale un toque personal a tus mensajes con algunas herramientas simples de Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Duración: 1:31

Video: Verizon Messages - Estés donde estés
 (duración: 2:04)
Con Verizon Messages, programa un mensaje para mandarlo a otra hora u otro día y usa el modo "Driving" para conducir con seguridad cuando vas por la carretera.
Duración: 2:04

Tips, Tricks & Shortcuts

ASUS ZenFone™ AR - Capture a Screenshot

Here's how to capture a screenshot from your ZenFone AR.

ASUS ZenFone™ AR - Set Up Printing

Here's how to set up and add a printer to your ZenFone AR.

Asus Zenfone AR Play Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Asus Zenfone AR.

Top 10 Things to Do with Your New Smartphone

Aprende a configurar tu nuevo smartphone con características y funciones importantes.  Aprovecha al máximo tu nuevo teléfono con esta lista de sugerencias prácticas.

Visual & Hearing Accessibility

ASUS ZenFone™ AR - Manage TTY Settings

Here's how to change the TTY settings on your ZenFone AR.

Configuración de accesibilidad - Android™

Te mostramos cómo configurar las opciones básicas de accesibilidad para tu smartphone o tablet Android.

Configure TalkBack Settings - Android

Te mostramos cómo ajustar la configuración de TalkBack para tu smartphone o tablet Android.

Gestos de ampliación/Zoom táctil - Android™

Te mostramos cómo configurar los gestos de ampliación en tu smartphone o tablet Android.

Turn Assisted Dialing On / Off - ASUS Smartphones

Here's how to turn assisted dialing for your ASUS smartphone on or off.

Turn TalkBack On / Off - Android

Te mostramos cómo activar o desactivar TalkBack para tu dispositivo Android.

Wallpapers/Theme

ASUS ZenFone™ AR - Set Wallpaper

Here's how to set the wallpaper for your ZenFone AR.

Asus Zenfone AR Play Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Asus Zenfone AR.

Wi-Fi & Network

ASUS ZenFone™ AR - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your ZenFone AR with other Wi-Fi capable devices.

ASUS ZenFone™ AR - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your ZenFone AR.

ASUS ZenFone™ AR - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your ZenFone AR.

ASUS ZenFone™ AR - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your ASUS ZenFone AR to auto switch between Wi-Fi and mobile data, view this.

ASUS ZenFone™ AR - Manually Add a Wi-Fi Network

View this info if the Wi-Fi network you want to add to your ASUS ZenFone doesn't display.

ASUS ZenFone™ AR - Network Mode Settings

Here's how to view network type if your ZenFone AR is having issues with signal strength.

ASUS ZenFone™ AR - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your ZenFone AR.

ASUS ZenFone™ AR - Tethered Modem Connection

Here's how to use your ZenFone AR to connect to the internet via a USB or Bluetooth connection.

ASUS ZenFone™ AR - Turn Wi-Fi Calling On / Off

Here's how to turn on and activate Wi-Fi calling for your Zenfone AR.

ASUS ZenFone™ AR - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your ZenFone AR on or off.

Asus Zenfone AR Play Simulator: Connecting to a Wi-Fi Network

Learn how to use your Asus Zenfone AR to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)
¿Tienes problemas con tu conexión a Wi-Fi? ¡No tengas miedo! Sigue estos sencillos pasos para activar tu conexión Wi-Fi.
Duración: 2:55