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BlackBerry® Operating System (OS) FAQs

Información general

  1. What is the BlackBerry operating system (OS)?

    BlackBerry is a mobile operating system originally created by Research In Motion (RIM). RIM now goes by the name BlackBerry. El nombre BlackBerry hace referencia al diseño exclusivo del teclado físico de los primeros dispositivos, que se asemejaba a una mora ("blackberry" en inglés).

    Widely popular in the business world, BlackBerry is best known for its email features and BlackBerry Messenger (BBM™).

    You can learn more at the BlackBerry OS Support page.

  2. ¿Cómo puedo ver qué versión de SO BlackBerry tiene mi dispositivo?

    The steps to find the current OS version vary by device. A continuación te mostramos instrucciones generales que funcionan en la mayoría de los dispositivos BlackBerry. For detailed instructions about a specific device, please check the User Guide.

    Instrucciones para algunos de los dispositivos BlackBerry más recientes:

    1. From the Home screen, scroll to and select Settings.
    2. Select About to display version information.


    Instrucciones para la mayoría de los dispositivos BlackBerry más antiguos:

    1. Select the Options icon on the Home screen. (It may be in a Settings folder, depending on your theme.)
    2. Select Device.
    3. Select About Device Versions to display version information.

  3. ¿Cómo actualizo mi dispositivo a una versión más nueva del SO BlackBerry?

    Refer to the BlackBerry Smartphones Support page for more information about your OS and other software on your device.

  4. How much does it cost to update my BlackBerry OS?

    You aren’t charged for the update to your BlackBerry OS. However, data charges may apply according to your data plan.

    If you're concerned about data overages, consider using Safety Mode with our 5GB or 10GB shared data plan.

  5. What is BlackBerry World™?

    BlackBerry World is BlackBerry’s digital storefront where you can download apps, games, music, videos and themes.

  6. What is BlackBerry Messenger (BBM™)?

    BBM is an instant messaging service that you can use to chat with other BlackBerry users.

  7. Where can I learn more about OS updates?

  8. Can I purchase a BlackBerry device online?

    You can purchase BlackBerry devices online on our BlackBerry Smartphones page.

BlackBerry 10

  1. What is BlackBerry 10?

    BlackBerry 10 is a mobile OS launched by the BlackBerry company (formally named Research In Motion) in 2013.

  2. What are the features of BlackBerry 10?

    For more information about the features available in BlackBerry 10, refer to our BlackBerry OS Support page.

  3. ¿BlackBerry 10 está disponible para todos los dispositivos BlackBerry?

    No, BlackBerry 10 is only available for certain devices. Devices that currently run on an older version of the BlackBerry OS aren’t capable of updating to BlackBerry 10.

  4. ¿Puedo actualizar mi dispositivo a BlackBerry 10 de una versión anterior del SO?

    No, devices with the BlackBerry 7 OS or earlier aren’t able to update to BlackBerry 10.

BlackBerry 7

  1. What is BlackBerry 7?

    BlackBerry 7 is a mobile OS created by the BlackBerry company (formally named Research In Motion). It originally launched in April 2011, and a 7.1 version update was released in January 2012.

  2. What are the features of BlackBerry 7?

    For more information about the features available in BlackBerry 7, refer to our BlackBerry OS Support page.

  3. ¿BlackBerry 7 está disponible para todos los dispositivos BlackBerry?

    No, BlackBerry 7 is only available for certain BlackBerry devices. Devices that launched with a previous BlackBerry OS version aren’t capable of running BlackBerry 7.

    To see if an update is currently available for your device or coming soon, check the Advanced Devices - Software Updates page regularly.

  4. ¿Cuándo puedo actualizar mi dispositivo a BlackBerry 7 o 7.1?

    This depends on which device you have. Refer to the Advanced Devices - Software Updates page to see if your device can be updated.

  5. Will I still be able to use my apps if I update from BlackBerry 7 to BlackBerry 7.1?

    Yes, however you may need to reinstall* certain apps. For more information about a specific app, visit the BlackBerry World store.

    *Se puede aplicar el uso de datos.

Solución de problemas

  1. I'm trying to sign in to my BlackBerry Internet Service Account, but I'm getting this error message: "The User ID and Password provided are invalid. Please re-enter your User ID and Password and try again." ¿Qué debería hacer?

    First, verify that you're entering the correct User ID and password. If you can't remember your password, you can have a new one sent to your device:

    1. Go to the BlackBerry website.
    2. Click Forgot Password?
    3. Enter your User ID in the User name field.
    4. Click Request Password.

    Recibirás una contraseña nueva en tu dispositivo para que ingreses a tu cuenta de servicio de internet de BlackBerry.

    Nota: Recuerda cambiar tu contraseña una vez que hayas podido entrar a tu cuenta.

  2. ¿Dónde puedo obtener ayuda adicional de diagnóstico de problemas para mi dispositivo BlackBerry?

    If you’re experiencing other issues with your BlackBerry device, our online Troubleshooting Assistant may be able to help. Selecciona tu dispositivo de la lista para ver los temas disponibles en diagnóstico de problemas.

    BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Usado con licencia de Research In Motion Limited.