Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

PRIV™ by BlackBerry® - Support Overview

Encuentra asistencia y herramientas específicas para tu Smartphone PRIV de Blackberry en Internet.
Troubleshoot PRIV
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

PRIV™ by BlackBerry® - Activate / Set Up Device

Here's how to complete a quick setup of your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Adjust Account Sync Settings

Here's how to view sync settings on your BlackBerry PRIV if you're not receiving email and app notifications.

PRIV™ by BlackBerry® - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your PRIV by BlackBerry on or off.

Hacer copia de seguridad y transferir contenido

PRIV™ by BlackBerry® - BlackBerry Content Transfer

Here's how to transfer content from another device to your PRIV using BlackBerry Content Transfer.

PRIV™ by BlackBerry® - Move Files from Internal Storage to SD / Memory Card

Here's how to Move Files from Internal Storage to SD / Memory Card on the BlackBerry PRIV.

PRIV™ by BlackBerry® - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your PRIV by BlackBerry and a computer.

Tipos de archivo compatibles para transferir por Bluetooth® - Blackberry®

Aquí encontrarás información sobre los tipos de archivos compatibles para hacer transferencias Bluetooth en un dispositivo Blackberry.

Lo básico

Reemplazo certificado como nuevo

Información sobre el programa de reemplazo certificado como nuevo de Verizon Wireless.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

PRIV™ by BlackBerry® - Capture a Screenshot

Here's how to capture and view a screenshot on your PRIV.

PRIV™ by BlackBerry® Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Turning the Phone On and Off

Find out how to power on and shut down your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using the BlackBerry Keyboard

Learn how to use the Blackberry keyboard on your PRIV by BlackBerry.

Batería y carga

PRIV™ by BlackBerry® - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your PRIV.

PRIV™ by BlackBerry® - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your PRIV.

PRIV™ by BlackBerry® - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your PRIV.

PRIV™ by BlackBerry® Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to help lengthen the battery life of your PRIV by BlackBerry.

Turn Battery Optimization On / Off - Android™ 6.x and higher (BlackBerry®)

Battery optimization helps conserve battery power on your BlackBerry device and is turned on by default.

Bluetooth®

PRIV™ by BlackBerry® - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your PRIV on or off and make it visible to other devices for pairing.

PRIV™ by BlackBerry® Simulator: Pairing with a Bluetooth® Device

Learn how to pair your PRIV by BlackBerry with your Bluetooth device.

PRIV™ by BlackBerry® Simulator: Sending Photos Using Bluetooth®

Learn how to send photos wirelessly using Bluetooth on your PRIV by BlackBerry.

Llamadas y marcado

PRIV by BlackBerry - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Blackberry PRIV.

PRIV™ by BlackBerry® - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your PRIV.

PRIV™ by BlackBerry® - Call a Number

Here's how to place a call from your PRIV.

PRIV™ by BlackBerry® - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your PRIV and your dialpad entries aren't recognized, view this info.

PRIV™ by BlackBerry® - Place a Conference Call

Here's how to place a conference call from your PRIV.

PRIV™ by BlackBerry® - Redial

Here's how to manually redial a number called from your PRIV.

PRIV™ by BlackBerry® - Use Speakerphone

To utilize the speakerphone functionality on your PRIV, view this info.

PRIV™ by BlackBerry® Simulator: Calling a Contact

An interactive guide on how to call a contact using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Calling a New Number

Discover how to use your PRIV by BlackBerry to call a new number.

PRIV™ by BlackBerry® Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and sending a text message to the caller with your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Switching Between Calls

Learn how to switch between two phone calls on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using Hands-Free Calling

Discover how to use your voice to place a call with your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your PRIV by BlackBerry.

Preguntas frecuentes sobre Llamadas Wi-Fi de Verizon

Descubre cómo realizar y recibir llamadas a través de una red Wi-Fi si el servicio móvil no está disponible.

Cámara, fotos y videos

PRIV™ by BlackBerry® - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) BlackBerry PRIV.

PRIV™ by BlackBerry® - Manage Contactless Payments

Here's how to set up 'Tap & pay' on your PRIV.

PRIV™ by BlackBerry® - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your PRIV by BlackBerry and a computer.

PRIV™ by BlackBerry® - Record and Share a Video

Here's how to record and send a video using your Blackberry PRIV.

PRIV™ by BlackBerry® - Share Picture from Gallery

Here's how to send a saved picture from your PRIV by BlackBerry to a messaging recipient.

PRIV™ by BlackBerry® - Share Video from Gallery

Here's how to share a saved video from your PRIV.

PRIV™ by BlackBerry® - View Pictures / Videos

Here's how to view pictures and/or videos on your PRIV.

PRIV™ by BlackBerry® Simulator: Accessing the Camera from the Lock Screen

Discover how to access the camera from the lock screen using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Changing the File Size of Pictures

See how to adjust the picture settings for easy sharing in emails, social network posts and more on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Recording a Video

Learn how to record a video using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Taking a Picture

Discover how to take a picture using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Taking a Picture While Recording a Video

See how to take a picture while recording a video on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your PRIV by BlackBerry.

Conectividad para computadora/PC

Resolver problemas de Windows Device Manager

Te mostramos cómo resolver conflictos de los controladores si tu dispositivo no se conecta correctamente con tu computadora.

Contactos

PRIV™ by BlackBerry® - Add a Contact

Here's how to add a contact to your PRIV.

PRIV™ by BlackBerry® - Contact Display Options

Here's how to configure how you want your contacts to display on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Delete a Contact

Here's how to remove a contact from your PRIV.

PRIV™ by BlackBerry® - Edit a Contact

Here's how to edit a contact on your PRIV.

PRIV™ by BlackBerry® - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your PRIV.

PRIV™ by BlackBerry® - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your BlackBerry PRIV.

PRIV™ by BlackBerry® - Send Contact via Bluetooth®

Here's how to send a contact on your PRIV by BlackBerry via Bluetooth.

PRIV™ by BlackBerry® - View Contact Sync Source

Here's how to view where a phonebook contact on your PRIV was imported from.

PRIV™ by BlackBerry® Simulator: Adding a Contact

Learn how to add a new contact to your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Adding and Deleting Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Assigning a Picture to a Contact

See how to add a picture to a contact on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your PRIV by BlackBerry without looking at it.

PRIV™ by BlackBerry® Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your PRIV by BlackBerry.

Datos

PRIV™ by BlackBerry® - Allow / Deny Data Roaming

Here's how to turn data roaming for your PRIV on or off.

PRIV™ by BlackBerry® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your PRIV by BlackBerry.

Fecha y hora

PRIV™ by BlackBerry® - Set Date and Time

If your PRIV shows the incorrect date and/or time, view this info to correct it.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

PRIV™ by BlackBerry® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your PRIV.

PRIV™ by BlackBerry® - View MAC Address

Here's how to view the Wi-Fi MAC address for your PRIV.

PRIV™ by BlackBerry® - View Phone Number

Here's how to view the phone number for your Blackberry PRIV.

PRIV™ by BlackBerry® - View SIM Card Number

Here's how to view the SIM card number associated with your Blackberry PRIV.

Configuraciones de dispositivos

PRIV by BlackBerry - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, Daydream, etc.) for your Priv.

PRIV™ by BlackBerry® - Language Selection

Here's how to change the language used on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Manage Do Not Disturb Settings

If your BlackBerry PRIV isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

PRIV™ by BlackBerry® - Reset Network Settings

Here's how to reset settings if your PRIV by BlackBerry can't connect to data or send / receive messages.

PRIV™ by BlackBerry® - Set Up Printing

Here's how to set up and add a printer to your PRIV.

PRIV™ by BlackBerry® - Take and Share a Picture

Here's how to take and share a picture from your PRIV.

PRIV™ by BlackBerry® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your PRIV, view this info.

PRIV™ by BlackBerry® - Turn Data On / Off

To turn the mobile data for your PRIV by BlackBerry on or off, follow these steps.

PRIV™ by BlackBerry® - Turn Screen Inversion On / Off

If the color scheme on your Blackberry PRIV is reversed, view this.

PRIV™ by BlackBerry® - Turn Screen Rotation On / Off

If the display on your PRIV doesn't rotate, this shows how to fix it.

PRIV™ by BlackBerry® - USB Debugging Mode

Here's how to facilitate a connection between your PRIV and a computer with the Android SDK.

PRIV™ by BlackBerry® - Vibrate Mode

Here's how to turn vibrate mode for your PRIV on or off.

PRIV™ by BlackBerry® Simulator: Accessing Settings

Explore how to access settings on your PRIV by BlackBerry to change alert sounds, turn off GPS and more.

PRIV™ by BlackBerry® Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your PRIV by BlackBerry by adjusting the screen timeout.

PRIV™ by BlackBerry® Simulator: Changing the Ringtone

Learn how to change the ringtone on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your PRIV by BlackBerry to Airplane mode.

Email/Gmail

Gmail for Android - View Messages

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

PRIV by BlackBerry - View and Reply to an Email Message

Here's how to view and reply to an email message from your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Attaching a File to an Email

Find out how to attach a file, like a document or photo, to an email with your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Forwarding an Email

See how to forward an email on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Replying to an Email

Discover how to reply to an email on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sending an Email

A step-by-step visual guide for sending an email from your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Setting Up Corporate Email

Learn how to access your work email on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Setting Up Personal Email

Discover how to access your existing email account on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Blackberry PRIV.

PRIV™ by BlackBerry® - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your PRIV.

PRIV™ by BlackBerry® - Compose and Send Email Message

Here's how to create and send an email message from your PRIV.

PRIV™ by BlackBerry® - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your BlackBerry PRIV.

PRIV™ by BlackBerry® - Delete Email Messages

Here's how to delete email messages from your PRIV.

PRIV™ by BlackBerry® - Delete Gmail™ Messages

Here's how to delete Gmail messages from your PRIV.

PRIV™ by BlackBerry® - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your PRIV.

PRIV™ by BlackBerry® - Email Account Data Usage Settings

To modify data usage options for the personal email account on your PRIV, view this info.

PRIV™ by BlackBerry® - Email Account Notification Settings

If you're not getting notifications for the personal email on your PRIV by BlackBerry, view this info.

PRIV™ by BlackBerry® - Email Account Signature Settings

To enter or edit the personal email signature on your BlackBerry PRIV, view this info.

PRIV™ by BlackBerry® - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your PRIV, view this info.

PRIV™ by BlackBerry® - Manage Corporate Email Settings

Here's info on updating work email settings for your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your PRIV.

PRIV™ by BlackBerry® - Remove Gmail™ Account

Removing then re-adding a Gmail account on your PRIV often fixes email issues.

PRIV™ by BlackBerry® - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your PRIV.

GPS y servicios basados en la ubicación

PRIV™ by BlackBerry® - Turn GPS Location On / Off

Here's how to turn GPS location for your PRIV on or off.

PRIV™ by BlackBerry® Simulator: Configuring Location Settings

Find out how to configure location settings on your PRIV by BlackBerry.

Copia de seguridad y restablecimiento de Google

PRIV™ by BlackBerry® - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your PRIV.

Pantalla de inicio

PRIV by BlackBerry - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - View / Manage Home Screen Panels

Here's how to view, add and remove panels and set a default Home screen panel for your PRIV.

PRIV™ by BlackBerry® Simulator: Adding Apps and Widgets to the Home Screen

Find out how to place widgets and apps on the Home screen of your PRIV by BlackBerry for quick access to them.

PRIV™ by BlackBerry® Simulator: Adding BlackBerry Shortcuts to the Home Screen

Learn how to add shortcuts to the Home screen on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Adding Folders to the Home Screen

See how to add folders to the Home screen on your PRIV by BlackBerry to help organize your apps.

PRIV™ by BlackBerry® Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Changing the Swipe Shortcuts

Learn how to change the swipe shortcuts on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Removing Widgets and Apps from the Home Screen

Discover how to remove widgets and apps from the Home screen of your PRIV by BlackBerry.

Hotspot

PRIV™ by BlackBerry® - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your BlackBerry PRIV.

Preguntas frecuentes sobre el hotpost móvil de Verizon - Obtén Internet Wi-Fi para compartir

Aprende cómo usar el hotspot móvil en tu teléfono o tablet para conectar dispositivos a Internet usando tu plan de datos vigente. Encuentra planes Unlimited y Prepaid con hotspot móvil.

Internet y navegador de Internet

PRIV™ by BlackBerry® - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your PRIV.

PRIV™ by BlackBerry® Simulator: Bookmarking a Website

Learn how to bookmark a website on your PRIV by BlackBerry, so it's easy to find later.

PRIV™ by BlackBerry® Simulator: Navigating to a Website

Discover how to find a website using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Searching the Web by Voice

Find out how to search the web using your voice with your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your PRIV by BlackBerry.

Teclado

PRIV™ by BlackBerry® - Enable Keyboard Shortcuts

Here's how to enable keyboard shortcuts on your PRIV.

Turn Voice Input On / Off - BlackBerry® - Android™ OS

You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard.

Idioma

PRIV™ by BlackBerry® Simulator: Changing the Language

Discover how to change the language settings on your PRIV by BlackBerry.

Bloqueo, desbloqueo, contraseña y seguridad

PRIV™ by BlackBerry® - DTEK by BlackBerry

Here's how to use DTEK to monitor and control the level of security on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Email Account Password and Server Settings

To update the personal email password/server settings for your PRIV, view this info.

PRIV™ by BlackBerry® - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your BlackBerry PRIV.

PRIV™ by BlackBerry® - Set Lock Screen Notifications

Here's how to manage how notifications appear on your PRIV when the screen is locked.

PRIV™ by BlackBerry® - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your PRIV.

PRIV™ by BlackBerry® - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your PRIV.

PRIV™ by BlackBerry® - Unlock Screen

To unlock the screen on your PRIV, check out this info.

PRIV™ by BlackBerry® Simulator: Setting Screen Security

A visual guide for setting screen security on your PRIV by BlackBerry to help protect your private information.

PRIV™ by BlackBerry® Simulator: Unlocking the Screen

See how to unlock the screen on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using DTEK for Monitoring Security

Discover how to use PRIV by BlackBerry to monitor the security of your PRIV by BlackBerry.

Memoria/almacenamiento

PRIV by BlackBerry - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / Memory card for your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Check Device Storage

Here's how to free up space if your PRIV runs slow / crashes, apps freeze or you can't save media.

PRIV™ by BlackBerry® - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your PRIV.

PRIV™ by BlackBerry® Simulator: Inserting and Removing a microSD Card

Learn how to put in and take out a microSD card from your PRIV by BlackBerry to add memory for photos, videos, music, documents and more.

Hotspot móvil

PRIV™ by BlackBerry® Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your PRIV by BlackBerry as a Mobile Hotspot, so you can share your data connection with other devices.

Navegación y multitareas

PRIV™ by BlackBerry® Simulator: Managing Data Usage

An interactive guide on how to manage your data usage on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Multitasking Between Apps

Find out how to easily switch between and close apps that are running on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using the Productivity Edge

An interactive guide on how to use the Productivity Edge on your PRIV by BlackBerry.

Near Field Communication (NFC) 

PRIV™ by BlackBerry® - Transfer Data via Android Beam

To wirelessly transfer data from your PRIV to another NFC-capable device, view this info.

PRIV™ by BlackBerry® - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your PRIV to other NFC-capable devices.

PRIV™ by BlackBerry® - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your PRIV.

PRIV™ by BlackBerry® Simulator: Using Near Field Communication and Android Beam™

Learn how to use NFC and Android Beam on your PRIV by BlackBerry to transmit information wirelessly to other compatible devices.

Sistema operativo y software

PRIV by BlackBerry - Restart Device

Here's how to restart your PRIV if it crashes and resets, freezes or runs slowly.

PRIV de BlackBerry - Actualización de software

Recibe instrucciones sobre cómo descargar la última actualización de software para acceder a mejoras y correcciones en tu dispositivo.

PRIV™ by BlackBerry® - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your PRIV if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

PRIV™ by BlackBerry® - Factory Data Reset (Powered On)

Here's how to factory / hard reset your PRIV if the screen freezes or call, app, audio or sync issues occur.

PRIV™ by BlackBerry® - Install Device Software Update

To check for or to install software updates on your BlackBerry PRIV, view this info.

PRIV™ by BlackBerry® - View Software Version

Here's how to view the software version your PRIV by BlackBerry is running.

Tarjeta SIM

PRIV by BlackBerry - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your PRIV.

PRIV™ by BlackBerry® - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your PRIV or turn it on or off.

PRIV™ by BlackBerry® Simulator: Inserting and Removing the Nano SIM Card

Discover how to put in and take out a Nano SIM card from your PRIV by BlackBerry.

SIM Card FAQs - Replace & activate a new card

Aprende a configurar y activar una nueva tarjeta SIM. Reemplaza una tarjeta perdida o pon una nueva cuando traigas tu propio dispositivo (BYOD) y te cambies a un dispositivo móvil de Verizon.

Desbloquear PIN de la SIM - Smartphones/tablets Android

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

Redes sociales

PRIV™ by BlackBerry® Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your PRIV by BlackBerry to help protect your account.

Sonidos, volumen y audio

PRIV by BlackBerry - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your PRIV.

PRIV™ by BlackBerry® - Call Sound Settings

Here's how to adjust the call sound settings on your PRIV.

PRIV™ by BlackBerry® - Save a Ringtone

Here's how to save an audio file as a ringtone on your PRIV.

PRIV™ by BlackBerry® - Volume Controls

Here's how to adjust the volume if your PRIV doesn't vibrate or play sounds when receiving calls / messages.

TV

PRIV™ by BlackBerry® - View Device Screen on TV

Here's how to view the screen of your Priv on your TV or another media device.

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Dar de baja iMessage - No se pueden enviar/recibir SMS/MMS en un dispositivo que no sea Apple

Obtén información que te ayudará si no puedes enviar o recibir mensajes de texto/MMS en un dispositivo que no sea de Apple.

PRIV™ by BlackBerry® - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Text Message Notification Settings

Here's how to configure your text message notification settings on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Add BlackBerry Messenger Contact

An interactive how-to guide for sending a recorded message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Add a Channel

Discover how to add a channel within the Blackberry Messenger using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Attaching a File to a Text Message

Discover how to attach a video to a text message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Forwarding a Text Message

Find out how to forward a text message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Replying to a Text Message

Learn how to reply to a text message on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sending a Text Message

Discover how to send a text message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sending a Text Message to a Group

Learn how to send a text message to a group of your contacts from your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sending an Audio Message

An interactive how-to guide for sending a recorded message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Setting Up BlackBerry Messenger

Find out how to send a BlackBerry message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Starting a Chat

Discover how to start a chat within BlackBerry Messenger using your PRIV by BlackBerry.

Sugerencias, trucos y soluciones rápidas

PRIV™ by BlackBerry® Simulator: Finding Additional Help

Discover how to find videos and tutorials to learn more about using your PRIV by BlackBerry.

Accesibilidad visual y auditiva

PRIV™ by BlackBerry® - Manage TTY Settings

To change the TTY settings on your PRIV, check out this info.

Fondos de pantalla/Tema

PRIV™ by BlackBerry® Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your PRIV by BlackBerry.

Wi-Fi y red

PRIV™ by BlackBerry® - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your PRIV with other Wi-Fi capable devices.

PRIV™ by BlackBerry® - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your PRIV.

PRIV™ by BlackBerry® - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your PRIV.

PRIV™ by BlackBerry® - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your PRIV™ by BlackBerry® to auto switch between Wi-Fi and the Verizon Wireless network to ensure a connection, see this info.

PRIV™ by BlackBerry® - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your PRIV to Mobile Hotspot.

PRIV™ by BlackBerry® - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure mobile Wi-Fi hotspot settings (password, security, etc.) on your PRIV.

PRIV™ by BlackBerry® - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your PRIV, view this info.

PRIV™ by BlackBerry® - Tethered Modem Connection

Here's how to use your BlackBerry PRIV as a modem to connect to the internet via USB or Bluetooth.

PRIV™ by BlackBerry® - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your PRIV on or off.

PRIV™ by BlackBerry® - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Blackberry PRIV on or off.

PRIV™ by BlackBerry® - View Signal Strength

Here's how to view signal strength on the PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Connecting to a Wi-Fi Network

See how to use your PRIV by BlackBerry to connect to a Wi-Fi network, so you can access the Internet without using data.