Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

PRIV™ by BlackBerry® - Support Overview

Encuentra asistencia y herramientas específicas para tu Smartphone PRIV de Blackberry en Internet.
Troubleshoot PRIV
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Accesorios

Usar accesorios de Verizon Wireless o aprobados por el fabricante

Consulta esta información acerca del uso de accesorios compatibles.

Configuración, activación básica y guías de usuario

Activa un nuevo dispositivo - Cliente actual de Verizon

Te mostramos cómo activar tu nuevo iPhone o smartphone Android. También puedes aprender a desactivar iMessage, transferir contenido y mucho más.

Conecta tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

PRIV™ by BlackBerry® - Activate / Set Up Device

Here's how to complete a quick setup of your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Adjust Account Sync Settings

Here's how to view sync settings on your BlackBerry PRIV if you're not receiving email and app notifications.

PRIV™ by BlackBerry® - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your PRIV by BlackBerry on or off.

Configura el servicio prepagado de Verizon - Android™

Te mostramos cómo activar el servicio prepagado en un dispositivo Android.

Hacer copia de seguridad y transferir contenido

PRIV™ by BlackBerry® - BlackBerry Content Transfer

Here's how to transfer content from another device to your PRIV using BlackBerry Content Transfer.

PRIV™ by BlackBerry® - Move Files from Internal Storage to SD / Memory Card

Here's how to Move Files from Internal Storage to SD / Memory Card on the BlackBerry PRIV.

PRIV™ by BlackBerry® - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your PRIV by BlackBerry and a computer.

Tipos de archivo compatibles para transferir por Bluetooth® - Blackberry®

Aquí encontrarás información sobre los tipos de archivos compatibles para hacer transferencias Bluetooth en un dispositivo Blackberry.

Lo básico

Cómo ver la disponibilidad del servicio de Verizon Wireless

Aprende cómo verificar si tu ubicación tiene disponible el servicio móvil de Verizon. Sigue estas instrucciones para ver si hay cobertura en tu área.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

PRIV™ by BlackBerry® - Capture a Screenshot

Te mostramos cómo capturar y ver una captura de pantalla en tu PRIV.

PRIV™ by BlackBerry® Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Turning the Phone On and Off

Find out how to power on and shut down your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using the BlackBerry Keyboard

Learn how to use the Blackberry keyboard on your PRIV by BlackBerry.

Batería y carga

PRIV™ by BlackBerry® - Turn Power Saver On / Off

Te mostramos cómo activar o desactivar el modo de ahorro de energía para administrar el rendimiento de la batería de tu PRIV.

PRIV™ by BlackBerry® - View / Extend Battery Life

Te mostramos cómo extender la duración de la batería, ver el estado de carga/batería restante y determinar qué es lo que más consume batería en tu PRIV.

PRIV™ by BlackBerry® - View Battery Info

Te mostramos información sobre las especificaciones de la batería (como el tiempo de uso, tiempo de espera, etc.) de tu PRIV.

PRIV™ by BlackBerry® Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to help lengthen the battery life of your PRIV by BlackBerry.

Reinicia tu dispositivo móvil

Aprende cómo apagar el dispositivo y volver a encenderlo.

Turn Battery Optimization On / Off - Android™ 6.x and higher (BlackBerry®)

Battery optimization helps conserve battery power on your BlackBerry device and is turned on by default.

Bluetooth

PRIV™ by BlackBerry® - Turn Bluetooth On / Off

Te mostramos cómo activar o desactivar Bluetooth en tu PRIV y hacerlo visible para emparejar otros dispositivos.

PRIV™ by BlackBerry® Simulator: Pairing with a Bluetooth® Device

Learn how to pair your PRIV by BlackBerry with your Bluetooth device.

PRIV™ by BlackBerry® Simulator: Sending Photos Using Bluetooth®

Learn how to send photos wirelessly using Bluetooth on your PRIV by BlackBerry.

Soluciona el modo Car Kit

Esto es lo que debes hacer si tu dispositivo se congela en el modo Car Kit.

Llamadas y marcado

Llamada en espera - Smartphone

Te mostramos cómo responder una llamada en tu smartphone Android/BlackBerry/Windows mientras estás en otra.

Mueve fotos/videos al dispositivo - Smartphone Android™

Transfiere fotos y videos de una computadora/PC a un smartphone Android.

PRIV by BlackBerry - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Blackberry PRIV.

PRIV™ by BlackBerry® - Block / Unblock Numbers

Te mostramos cómo enviar llamadas no deseadas directamente al buzón de voz en tu PRIV.

PRIV™ by BlackBerry® - Call a Number

Te mostramos cómo hacer una llamada en tu PRIV.

PRIV™ by BlackBerry® - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your PRIV and your dialpad entries aren't recognized, view this info.

PRIV™ by BlackBerry® - Place a Conference Call

Te mostramos cómo realizar una llamada en conferencia con tu PRIV.

PRIV™ by BlackBerry® - Redial

Te mostramos cómo remarcar manualmente un número telefónico al que llamaste desde tu PRIV.

PRIV™ by BlackBerry® - Use Speakerphone

To utilize the speakerphone functionality on your PRIV, view this info.

PRIV™ by BlackBerry® Simulator: Calling a Contact

An interactive guide on how to call a contact using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Calling a New Number

Discover how to use your PRIV by BlackBerry to call a new number.

PRIV™ by BlackBerry® Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and sending a text message to the caller with your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Switching Between Calls

Learn how to switch between two phone calls on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using Hands-Free Calling

Discover how to use your voice to place a call with your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your PRIV by BlackBerry.

Cámara, fotos y videos

Asegúrate de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

PRIV™ by BlackBerry® - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) BlackBerry PRIV.

PRIV™ by BlackBerry® - Manage Contactless Payments

Here's how to set up 'Tap & pay' on your PRIV.

PRIV™ by BlackBerry® - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your PRIV by BlackBerry and a computer.

PRIV™ by BlackBerry® - Record and Share a Video

Here's how to record and send a video using your Blackberry PRIV.

PRIV™ by BlackBerry® - Share Picture from Gallery

Here's how to send a saved picture from your PRIV by BlackBerry to a messaging recipient.

PRIV™ by BlackBerry® - Share Video from Gallery

Te mostramos cómo compartir un video guardado en tu PRIV.

PRIV™ by BlackBerry® - View Pictures / Videos

Te mostramos cómo ver fotos y/o videos en tu PRIV.

PRIV™ by BlackBerry® Simulator: Accessing the Camera from the Lock Screen

Discover how to access the camera from the lock screen using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Changing the File Size of Pictures

See how to adjust the picture settings for easy sharing in emails, social network posts and more on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Recording a Video

Learn how to record a video using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Taking a Picture

Discover how to take a picture using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Taking a Picture While Recording a Video

See how to take a picture while recording a video on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your PRIV by BlackBerry.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Conectividad para computadora/PC

Resuelve problemas de Windows Device Manager

Te mostramos cómo resolver conflictos de los controladores si tu dispositivo no se conecta correctamente con tu computadora.

Contactos

Exporta información de Contacto/Directorio telefónico a archivos .CSV - Microsoft® Windows Mail/Microsoft Outlook

Te mostramos cómo exportar contactos desde tu dispositivo a archivos de valores separados por comas (.csv) a través de Microsoft Windows Mail / Microsoft Outlook.

PRIV™ by BlackBerry® - Add a Contact

Te mostramos cómo agregar un contacto a tu PRIV.

PRIV™ by BlackBerry® - Contact Display Options

Here's how to configure how you want your contacts to display on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Delete a Contact

Te mostramos cómo eliminar un contacto de tu PRIV.

PRIV™ by BlackBerry® - Edit a Contact

Te mostramos cómo editar un contacto en tu PRIV.

PRIV™ by BlackBerry® - Export Contacts to SD / Memory Card

Te mostramos cómo exportar los contactos a la tarjeta de memoria/SD de tu PRIV.

PRIV™ by BlackBerry® - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your BlackBerry PRIV.

PRIV™ by BlackBerry® - Send Contact via Bluetooth®

Here's how to send a contact on your PRIV by BlackBerry via Bluetooth.

PRIV™ by BlackBerry® - View Contact Sync Source

Te mostramos cómo ver desde dónde se importó un contacto del directorio telefónico en tu PRIV.

PRIV™ by BlackBerry® Simulator: Adding a Contact

Learn how to add a new contact to your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Adding and Deleting Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Assigning a Picture to a Contact

See how to add a picture to a contact on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your PRIV by BlackBerry without looking at it.

PRIV™ by BlackBerry® Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your PRIV by BlackBerry.

Datos

PRIV™ by BlackBerry® - Allow / Deny Data Roaming

Te mostramos cómo activar o desactivar el roaming de datos en tu PRIV.

PRIV™ by BlackBerry® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your PRIV by BlackBerry.

Fecha y hora

PRIV™ by BlackBerry® - Set Date and Time

If your PRIV shows the incorrect date and/or time, view this info to correct it.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

Sitio web de Mi Verizon - Ve la información del dispositivo

Descubre cómo ver la información (por ejemplo, el modelo, el número de SIM, el valor de intercambio, etc.) de un dispositivo de tu cuenta a través del sitio web de Mi Verizon.

PRIV™ by BlackBerry® - View Device ID (ESN / IMEI / MEID)

Te mostramos cómo ver el ID del dispositivo (IMEI) de tu PRIV.

PRIV™ by BlackBerry® - View MAC Address

Te mostramos cómo ver la dirección MAC de Wi-Fi de tu PRIV.

PRIV™ by BlackBerry® - View Phone Number

Here's how to view the phone number for your Blackberry PRIV.

PRIV™ by BlackBerry® - View SIM Card Number

Here's how to view the SIM card number associated with your Blackberry PRIV.

Configuraciones de dispositivos

PRIV by BlackBerry - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, Daydream, etc.) for your Priv.

PRIV™ by BlackBerry® - Language Selection

Here's how to change the language used on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Manage Do Not Disturb Settings

If your BlackBerry PRIV isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

PRIV™ by BlackBerry® - Reset Network Settings

Here's how to reset settings if your PRIV by BlackBerry can't connect to data or send / receive messages.

PRIV™ by BlackBerry® - Set Up Printing

Te mostramos cómo instalar y agregar una impresora a tu PRIV.

PRIV™ by BlackBerry® - Take and Share a Picture

Te mostramos cómo tomar y compartir una foto con tu PRIV.

PRIV™ by BlackBerry® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your PRIV, view this info.

PRIV™ by BlackBerry® - Turn Data On / Off

To turn the mobile data for your PRIV by BlackBerry on or off, follow these steps.

PRIV™ by BlackBerry® - Turn Screen Inversion On / Off

If the color scheme on your Blackberry PRIV is reversed, view this.

PRIV™ by BlackBerry® - Turn Screen Rotation On / Off

If the display on your PRIV doesn't rotate, this shows how to fix it.

PRIV™ by BlackBerry® - USB Debugging Mode

Te mostramos cómo facilitar la conexión entre tu PRIV y una computadora con el SDK de Android.

PRIV™ by BlackBerry® - Vibrate Mode

Te mostramos cómo activar o desactivar el modo vibración en tu PRIV.

PRIV™ by BlackBerry® Simulator: Accessing Settings

Explore how to access settings on your PRIV by BlackBerry to change alert sounds, turn off GPS and more.

PRIV™ by BlackBerry® Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your PRIV by BlackBerry by adjusting the screen timeout.

PRIV™ by BlackBerry® Simulator: Changing the Ringtone

Learn how to change the ringtone on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your PRIV by BlackBerry to Airplane mode.

Email/Gmail

Gmail para Android - Ve los mensajes

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

Deja o quita copias de los mensajes de correo electrónico en el servidor de mensajería

Aquí encontrarás información sobre cómo dejar o eliminar copias de correos electrónicos en el servidor.

PRIV by BlackBerry - View and Reply to an Email Message

Here's how to view and reply to an email message from your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Attaching a File to an Email

Find out how to attach a file, like a document or photo, to an email with your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Forwarding an Email

See how to forward an email on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Replying to an Email

Discover how to reply to an email on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sending an Email

A step-by-step visual guide for sending an email from your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Setting Up Corporate Email

Learn how to access your work email on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Setting Up Personal Email

Discover how to access your existing email account on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Blackberry PRIV.

PRIV™ by BlackBerry® - Add an Existing Google™ Account

Te mostramos cómo agregar una cuenta de Google (Gmail) existente en tu PRIV.

PRIV™ by BlackBerry® - Compose and Send Email Message

Te mostramos cómo crear o enviar un email desde tu PRIV.

PRIV™ by BlackBerry® - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your BlackBerry PRIV.

PRIV™ by BlackBerry® - Delete Email Messages

Te mostramos cómo borrar los mensajes de email de tu PRIV.

PRIV™ by BlackBerry® - Delete Gmail™ Messages

Here's how to delete Gmail messages from your PRIV.

PRIV™ by BlackBerry® - Email Account Common Settings

Te mostramos información acerca de la configuración común del correo electrónico personal (por ejemplo, el nombre de la cuenta, etc.) en tu PRIV.

PRIV™ by BlackBerry® - Email Account Data Usage Settings

To modify data usage options for the personal email account on your PRIV, view this info.

PRIV™ by BlackBerry® - Email Account Notification Settings

If you're not getting notifications for the personal email on your PRIV by BlackBerry, view this info.

PRIV™ by BlackBerry® - Email Account Signature Settings

To enter or edit the personal email signature on your BlackBerry PRIV, view this info.

PRIV™ by BlackBerry® - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your PRIV, view this info.

PRIV™ by BlackBerry® - Manage Corporate Email Settings

Here's info on updating work email settings for your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Perform a Gmail™ Sync

Te mostramos cómo sincronizar el email, los contactos, el calendario y otro contenido de Google en tu PRIV.

PRIV™ by BlackBerry® - Remove Gmail™ Account

Removing then re-adding a Gmail account on your PRIV often fixes email issues.

PRIV™ by BlackBerry® - Remove a Personal / Corporate Email Account

Te mostramos cómo eliminar una cuenta de email personal/corporativa de tu PRIV.

Actualiza la contraseña de Gmail - Android™

Te mostramos cómo actualizar la contraseña de tu cuenta de Gmail desde tu dispositivo Android.

Encuentra tu teléfono

Buscar mi dispositivo: Android™: Borra un dispositivo de manera remota

Aquí tienes información sobre cómo localizar de forma remota y borrar la información de tu dispositivo Android.

Buscar mi dispositivo: Android™: Bloquea un dispositivo de manera remota

Aprende a usar Buscar mi dispositivo para ubicar y bloquear tu dispositivo de forma remota.

Buscar mi dispositivo: Android™: Haz sonar un dispositivo de manera remota

Te mostramos cómo hacer sonar tu dispositivo Android de forma remota para que puedas encontrarlo.

Activa/desactiva Buscar mi dispositivo: Android™

Aquí tienes información sobre cómo localizar de forma remota, bloquear, hacer sonar o borrar la información de tu dispositivo Android.

GPS y servicios basados en la ubicación

Ajustes de ubicación del GPS - Android™

Aquí encontrarás información para ver/cambiar la configuración de ubicación GPS, lo que puede afectar la duración de la batería y la precisión de la ubicación.

PRIV™ by BlackBerry® - Turn GPS Location On / Off

Te mostramos cómo activar y desactivar la ubicación GPS en tu PRIV.

PRIV™ by BlackBerry® Simulator: Configuring Location Settings

Find out how to configure location settings on your PRIV by BlackBerry.

Copia de seguridad y restablecimiento de Google

PRIV™ by BlackBerry® - Google™ Backup and Restore

Te mostramos cómo asegurarte de que tu cuenta de Gmail, contactos, aplicaciones, etc. tengan una copia de seguridad en tu PRIV.

Pantalla de inicio

PRIV by BlackBerry - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - View / Manage Home Screen Panels

Here's how to view, add and remove panels and set a default Home screen panel for your PRIV.

PRIV™ by BlackBerry® Simulator: Adding Apps and Widgets to the Home Screen

Find out how to place widgets and apps on the Home screen of your PRIV by BlackBerry for quick access to them.

PRIV™ by BlackBerry® Simulator: Adding BlackBerry Shortcuts to the Home Screen

Learn how to add shortcuts to the Home screen on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Adding Folders to the Home Screen

See how to add folders to the Home screen on your PRIV by BlackBerry to help organize your apps.

PRIV™ by BlackBerry® Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Changing the Swipe Shortcuts

Learn how to change the swipe shortcuts on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Removing Widgets and Apps from the Home Screen

Discover how to remove widgets and apps from the Home screen of your PRIV by BlackBerry.

Hotspot

PRIV™ by BlackBerry® - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your BlackBerry PRIV.

Internet y navegador de Internet

Accede a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

PRIV™ by BlackBerry® - Change the Browser Start / Home Page

Te mostramos cómo cambiar la página de inicio de Chrome en tu PRIV.

PRIV™ by BlackBerry® Simulator: Bookmarking a Website

Learn how to bookmark a website on your PRIV by BlackBerry, so it's easy to find later.

PRIV™ by BlackBerry® Simulator: Navigating to a Website

Discover how to find a website using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Searching the Web by Voice

Find out how to search the web using your voice with your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your PRIV by BlackBerry.

Reinicia e inicia el navegador de Internet móvil

Te mostramos cómo reiniciar el dispositivo y acceder al navegador del servicio de Internet móvil Mobile Web 2.0 en tu dispositivo.

Teclado

PRIV™ by BlackBerry® - Enable Keyboard Shortcuts

Here's how to enable keyboard shortcuts on your PRIV.

Turn Voice Input On / Off - BlackBerry® - Android™ OS

You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard.

Idioma

PRIV™ by BlackBerry® Simulator: Changing the Language

Discover how to change the language settings on your PRIV by BlackBerry.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

PRIV™ by BlackBerry® - DTEK by BlackBerry

Here's how to use DTEK to monitor and control the level of security on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Email Account Password and Server Settings

To update the personal email password/server settings for your PRIV, view this info.

PRIV™ by BlackBerry® - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your BlackBerry PRIV.

PRIV™ by BlackBerry® - Set Lock Screen Notifications

Te mostramos cómo administrar la forma en que aparecen las notificaciones en tu PRIV cuando la pantalla está bloqueada.

PRIV™ by BlackBerry® - Set Up Face Recognition

Te mostramos cómo configurar el reconocimiento facial para desbloquear la pantalla de tu PRIV.

PRIV™ by BlackBerry® - Smart Lock

Te mostramos cómo activar y personalizar la configuración de Smart Lock en tu PRIV.

PRIV™ by BlackBerry® - Unlock Screen

To unlock the screen on your PRIV, check out this info.

PRIV™ by BlackBerry® Simulator: Setting Screen Security

A visual guide for setting screen security on your PRIV by BlackBerry to help protect your private information.

PRIV™ by BlackBerry® Simulator: Unlocking the Screen

See how to unlock the screen on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using DTEK for Monitoring Security

Discover how to use PRIV by BlackBerry to monitor the security of your PRIV by BlackBerry.

Memoria/almacenamiento

Inserta la tarjeta de memoria que contiene las canciones de la lista de reproducción (playlist)

Prueba esto si las canciones almacenadas en tu tarjeta de memoria/SD no aparecen en la lista de reproducción de tu teléfono básico 3G.

PRIV by BlackBerry - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / Memory card for your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Check Device Storage

Here's how to free up space if your PRIV runs slow / crashes, apps freeze or you can't save media.

PRIV™ by BlackBerry® - Format SD / Memory Card

Te mostramos cómo borrar todos los datos de la tarjeta de memoria/tarjeta SD de tu PRIV.

PRIV™ by BlackBerry® Simulator: Inserting and Removing a microSD Card

Learn how to put in and take out a microSD card from your PRIV by BlackBerry to add memory for photos, videos, music, documents and more.

Hotspot móvil

PRIV™ by BlackBerry® Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your PRIV by BlackBerry as a Mobile Hotspot, so you can share your data connection with other devices.

Música

Transfiere música al dispositivo - Smartphone Android™

Para transferir archivos de música desde una computadora a un smartphone Android.

Navegación y multitareas

PRIV™ by BlackBerry® Simulator: Managing Data Usage

An interactive guide on how to manage your data usage on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Multitasking Between Apps

Find out how to easily switch between and close apps that are running on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Using the Productivity Edge

An interactive guide on how to use the Productivity Edge on your PRIV by BlackBerry.

Near Field Communication (NFC) 

PRIV™ by BlackBerry® - Transfer Data via Android Beam

To wirelessly transfer data from your PRIV to another NFC-capable device, view this info.

PRIV™ by BlackBerry® - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your PRIV to other NFC-capable devices.

PRIV™ by BlackBerry® - Turn NFC On / Off

Te mostramos cómo activar o desactivar NFC para que las aplicaciones compatibles puedan transferir archivos desde tu PRIV.

PRIV™ by BlackBerry® Simulator: Using Near Field Communication and Android Beam™

Learn how to use NFC and Android Beam on your PRIV by BlackBerry to transmit information wirelessly to other compatible devices.

Sistema operativo y software

PRIV by BlackBerry - Restart Device

Te mostramos cómo reiniciar tu PRIV si se bloquea y restablece, se congela o funciona lento.

PRIV de BlackBerry - Actualización de software

Recibe instrucciones sobre cómo descargar la última actualización de software para acceder a mejoras y correcciones en tu dispositivo.

PRIV™ by BlackBerry® - Factory Data Reset (Powered Off)

Te mostramos cómo restablecer la configuración de fábrica/realizar un restablecimiento completo de tu PRIV si la pantalla se congela o si ocurren problemas con las llamadas, alguna aplicación, audio o sincronización y el dispositivo no se inicia.

PRIV™ by BlackBerry® - Factory Data Reset (Powered On)

Te mostramos cómo restablecer la configuración de fábrica/realizar un restablecimiento completo de tu PRIV si la pantalla se congela o si ocurren problemas con las llamadas, alguna aplicación, audio o sincronización.

PRIV™ by BlackBerry® - Install Device Software Update

To check for or to install software updates on your BlackBerry PRIV, view this info.

PRIV™ by BlackBerry® - View Software Version

Here's how to view the software version your PRIV by BlackBerry is running.

Tarjeta SIM

PRIV by BlackBerry - Insert / Remove SIM Card

Te mostramos cómo insertar o quitar correctamente la tarjeta SIM de tu PRIV.

PRIV™ by BlackBerry® - Enable / Disable / Modify SIM PIN

Te mostramos cómo cambiar, activar o desactivar el PIN de la SIM de tu PRIV.

PRIV™ by BlackBerry® Simulator: Inserting and Removing the Nano SIM Card

Discover how to put in and take out a Nano SIM card from your PRIV by BlackBerry.

Preguntas frecuentes acerca de la tarjeta SIM - Reemplaza y activa una tarjeta nueva

Aprende a configurar y activar una nueva tarjeta SIM. Reemplaza una tarjeta perdida o pon una nueva cuando traigas tu propio dispositivo (BYOD) y te cambies a un dispositivo móvil de Verizon.

Desbloquea el PIN de la SIM - Smartphones/tablets Android

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

Redes sociales

PRIV™ by BlackBerry® Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your PRIV by BlackBerry to help protect your account.

Sonidos, volumen y audio

PRIV by BlackBerry - Set Ringtones / Notification Sounds

Te mostramos cómo seleccionar o cambiar timbres o sonidos de notificaciones en tu PRIV.

PRIV™ by BlackBerry® - Call Sound Settings

Here's how to adjust the call sound settings on your PRIV.

PRIV™ by BlackBerry® - Save a Ringtone

Te mostramos cómo guardar un archivo de audio como un timbre en tu PRIV.

PRIV™ by BlackBerry® - Volume Controls

Te mostramos cómo ajustar el volumen si tu PRIV no vibra ni suena cuando recibes mensajes o llamadas.

TV

PRIV™ by BlackBerry® - View Device Screen on TV

Here's how to view the screen of your Priv on your TV or another media device.

Mensajería de texto y multimedia

Cancela las suscripciones a mensajería de texto

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Da de baja iMessage - No se pueden enviar/recibir SMS/MMS en un dispositivo que no sea Apple

Te mostramos información que te ayudará si no puedes enviar o recibir mensajes de texto/MMS en un dispositivo que no sea de Apple.

Motorola Connect - Android™

Te mostramos cómo configurar y usar Motorola Connect.

PRIV™ by BlackBerry® - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Text Message Notification Settings

Here's how to configure your text message notification settings on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Add BlackBerry Messenger Contact

An interactive how-to guide for sending a recorded message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Add a Channel

Discover how to add a channel within the Blackberry Messenger using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Attaching a File to a Text Message

Discover how to attach a video to a text message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Forwarding a Text Message

Find out how to forward a text message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Replying to a Text Message

Learn how to reply to a text message on your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sending a Text Message

Discover how to send a text message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sending a Text Message to a Group

Learn how to send a text message to a group of your contacts from your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Sending an Audio Message

An interactive how-to guide for sending a recorded message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Setting Up BlackBerry Messenger

Find out how to send a BlackBerry message using your PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Starting a Chat

Discover how to start a chat within BlackBerry Messenger using your PRIV by BlackBerry.

Sugerencias, trucos y soluciones rápidas

PRIV™ by BlackBerry® Simulator: Finding Additional Help

Discover how to find videos and tutorials to learn more about using your PRIV by BlackBerry.

Accesibilidad visual y auditiva

Configuración de accesibilidad - Android™

Te mostramos cómo configurar las opciones básicas de accesibilidad para tu smartphone o tablet Android.

Gestos de ampliación/Zoom táctil - Android™

Te mostramos cómo configurar los gestos de ampliación en tu smartphone o tablet Android.

PRIV™ by BlackBerry® - Manage TTY Settings

To change the TTY settings on your PRIV, check out this info.

Fondos de pantalla/Tema

PRIV™ by BlackBerry® Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your PRIV by BlackBerry.

Wi-Fi y red

PRIV™ by BlackBerry® - Access Wi-Fi Direct

Te mostramos cómo usar Wi-Fi Direct para que puedas conectar con facilidad tu PRIV con otros dispositivos compatibles con Wi-Fi.

PRIV™ by BlackBerry® - Add a Virtual Private Network

Te mostramos cómo agregar una red privada virtual (VPN) a tu PRIV.

PRIV™ by BlackBerry® - Add a Wi-Fi Network

Te mostramos cómo agregar una red Wi-Fi disponible a tu PRIV.

PRIV™ by BlackBerry® - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your PRIV™ by BlackBerry® to auto switch between Wi-Fi and the Verizon Wireless network to ensure a connection, see this info.

PRIV™ by BlackBerry® - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Te mostramos cómo cambiar la configuración si tienes problemas para conectarte al hotspot móvil en tu PRIV.

PRIV™ by BlackBerry® - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure mobile Wi-Fi hotspot settings (password, security, etc.) on your PRIV.

PRIV™ by BlackBerry® - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your PRIV by BlackBerry.

PRIV™ by BlackBerry® - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your PRIV, view this info.

PRIV™ by BlackBerry® - Tethered Modem Connection

Here's how to use your BlackBerry PRIV as a modem to connect to the internet via USB or Bluetooth.

PRIV™ by BlackBerry® - Turn Mobile / Wi-Fi Hotspot On / Off

Te mostramos cómo activar o desactivar el hotspot móvil en tu PRIV.

PRIV™ by BlackBerry® - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Blackberry PRIV on or off.

PRIV™ by BlackBerry® - View Signal Strength

Here's how to view signal strength on the PRIV by BlackBerry.

PRIV™ by BlackBerry® Simulator: Connecting to a Wi-Fi Network

See how to use your PRIV by BlackBerry to connect to a Wi-Fi network, so you can access the Internet without using data.