Bluegrass Cellular is now part of the Verizon family | FAQs

Your Bluegrass Cellular account was officially migrated to Verizon on 11/12/21.

Your bill cycle date remains the same, however your bill due date will change.

Refer to the letter you received in the mail for more information about your new due date.

Note: If you have scheduled automatic payments through your bank, or if you’re a business that has your accounts payable systems set up with Bluegrass Cellular, you’ll need to update your system with the Verizon name and account number.

Yes. To request a change, contact Customer Service. Be aware that changing your bill due date changes your billing cycle. This may cause your next bill to be higher than normal if you make the due date later than it is now.

Consumer customers: The My Verizon app is an all-in-one hub of your Verizon experience, allowing you to manage your account, pay your bill, check your usage and much more. Visit our My Verizon app page to learn how to download the app and set up your account.

Business customers: My Business allows you to access and update your organization’s account information online and through the app. Through the online portal and app, you'll be able to shop and activate new devices, make payments, view user details and keep tabs on data usage. Visit our Welcome to My Business FAQs to learn more about setting up your My Business account.

Please note, you won’t be able to set up your My Business account until 11/15/21.

If you were using Auto Pay and paper-free billing, you'll need to re-enroll in both to keep enjoying the discounts associated with each. If you don't re-enroll in one or both options, discounts will not be applied to your account going forward.

Consumer customers: Visit our Auto Pay FAQs for instructions on how to set up and manage Auto Pay. Visit our Manage paper-free billing FAQs to learn how to set up paper-free billing.

Prepaid customers: In addition to enrolling in Auto Pay, you can make payments online at vzw.com/instantpay, directly from your smartphone by dialing #PAY or visiting a Verizon store.

Business customers: If you wish To re-enroll in either or sign up for the first time, go to your My Business account and follow the steps below:

Facturación electrónica

1. Ingresa a Mi Negocio.
2. Click Manage Accounts at the top of the screen.
3. From the drop-down menu, click Manage Billing Accounts.
4. Then, at the top of the screen, click on Billing. There will be an option to select Paper-free Billing next to the amount due. Click to opt-in..
5. Click Submit to confirm your selection.
6. Your account is now enrolled in paper-free billing and you'll no longer receive bills in the mail.

Pago automático

1. Ingresa a Mi Negocio.
2. Click Manage Accounts at the top of the screen.
3. From the drop-down menu, click on Billing.
4. At the top of the screen, click on Auto Pay.
5. Check the box next to the account number you wish to enroll, and click Create schedule.
6. Select an existing payment method from the drop-down menu or add a new one.
7. Click Apply, then Submit to confirm your selection.
8. Your account is now enrolled in Auto Pay. If you haven’t enrolled in paper-free billing, you’ll still receive a bill in the mail but your payment method will be charged automatically each cycle.

Yes, most devices will still work and there should be no interruption in service during the transition. However, some specific devices will not be compatible with multimedia messaging and data services upon migration.

If you have one of those very specific devices, you should have received prior communication alerting you of this. If you didn't receive that communication, your device will work and should experience no interruption in service.

If you have an issue with your device after the transition or have an issue that you don’t see addressed in this FAQ, contact Customer Service.

Your device payments will remain the same.during and after migration.

If any of your devices are enrolled in a Bluegrass Cellular device protection option provided by Assurant, once you no longer have Bluegrass Cellular service on 11/12/21, you're no longer eligible for Bluegrass Cellular device protection. We have prorated your monthly charge for your Bluegrass Cellular device protection option and you should see a credit on your account.

As a Verizon mobile customer, you’ll be eligible to enroll in one of the Verizon device protection options when you meet the eligibility requirements.

For more information about Verizon’s device protection options, visit:

• Consumers & Device Protection: vzw.com/deviceprotection
• Business Customers & Device Protection: - https://www.verizon.com/business/products/tech-support-services/total-mobile-protection/

Verizon has committed to transitioning Bluegrass customers to Verizon plans comparable to those you enjoy with Bluegrass for the same or less total monthly price. You may see discounts on your new Verizon bill reflecting this.

Your discount will remain the same for 12 bill cycles, after which time you'll need to recertify your employment status to continue to enjoy any discounts that may be available at that time. While Verizon cannot guarantee that the same discount will be available after your current discount offer expires.

No, if there is another Verizon plan you qualify for that better meets your needs, you can move to that plan after 11/15/21.

Business customers can find more information about the various Verizon plans available to you in My Business once you set up a My Business account. You may also consult with a Verizon Customer Service representative to learn more.

If you decide to adopt a different plan after migration, neither Consumer, Business, nor Prepaid customers will have the ability to go back to previously-assigned plans.

Any existing Bluegrass Cellular promotional credits will be migrated to your new account provided you stay on the same plan after migration.

Your existing text messages will remain on your device.

Yes, to access your old voicemail:

1. Dial (270) 765-3611.
2. Enter your 10 digit mobile number.
3. Interrupt your greeting with * then enter your passcode.
4. Messages will be retained until 12/31/21 unless you delete them earlier

You’ll l have to set up a new voicemail box after the migration. Visit our Set Up Voicemail page for instructions.

As a Bluegrass customer, when you signed up for Unlimited or Unlimited Advantage, you could sign up for Pandora Plus, PlayOn Cloud, Hulu™, Samsung and SmartThings Bunch subscriptions. These services are not supported by Verizon.

You’ll still have access to your services through the end of your current annual subscription but your subscription(s) won’t renew through Verizon and you’ll no longer enjoy access unless you subscribe separately.

If any of your mobile devices are enrolled in Bluegrass Mobile's Text Messaging Control service, that coverage ended 11/11/21. Re-enrollment is not isn't possible as Verizon does not support the same service.

When your new Verizon bill arrives, you won't see the charges for applications previously purchased through the Bluegrass Application Marketplace. You'll still have access to your service(s) through the end of your current annual subscription, as set forth in more detail below. Your account won't be charged for any applications during the applicable transitionary period.

For customers with any of the following services: Weebly, GoDaddy or Freshbooks, if your current subscription is scheduled to end in 2022, you'll continue to have access until your current annual subscription expires in 2022. When your current annual subscription expires in 2022, your contract will not renew for a subsequent annual term. However, subscriptions already scheduled to renew before 12/31/21 will maintain access until their 2022 renewal date.

For customers who have purchased IBM, Google, or MS Office 365 products, a Customer Service representative will be in contact with you to transition your billing and access to Verizon.

After 11/12/21, the MiFleet fleet management system you've been using will continue to operate on Verizon's mobile network through 3/11/22. Effective 3/12/22, support and service will end. Until then you can still call (800) 923-2355 (Option 3) with support or service questions.

A Customer Service representative will reach out to discuss alternative offered by Verizon. To learn more about Verizon's fleet management system, Verizon Connect, call (844) 261-1837.

To help minimize any disruption in service, the line(s) with static IP addresses will not automatically migrate and will temporarily remain with Bluegrass Cellular until a later date. You'll receive two separate bills for a short period of time, one from BlueGrass Cellular for the static IP addresses and one from Verizon for all other lines.

A Verizon Customer Service representative will contact you after the migration to coordinate the transition as well as provide the new static IP address. There will be no additional charges for the new static IP addresses.

Your Home Internet account will migrate to Verizon at a later date. If you had both mobile and Home Internet service with Bluegrass Cellular, your mobile account will be migrated on 11/12/21 and your Home Internet at a later date. We will be in touch soon with more details.

The EBB is a federal program that provides discounted internet service for qualified customers. You may be eligible for an EBB discount if you meet certain criteria. To learn more or to discuss steps if you qualify, contact Customer Service.