Bluegrass Cellular is now part of the Verizon family | FAQs

The Bluegrass network shuts down on 7/1/22. Be sure to transition your service to Verizon by 6/30/22 to prevent service interruption.

You'll get a letter or a phone call with instructions for transitioning your service to Verizon and when you can start the transition.

When your service transitions to Verizon:

• If you already have a Verizon mobile account, your wireless home internet service will be added to your existing account. Your bill cycle date won't change.
• If you don't already have a Verizon mobile account, you'll get a new account, including a new bill cycle and payment due date.

Note: If you have scheduled automatic payments through your bank, or if you’re a business that has your accounts payable systems set up with Bluegrass Cellular, you’ll need to update your system with the Verizon name and account number.

Visit our Auto Pay FAQs for instructions to set up and manage Auto Pay.

Yes. To request a change, contact Customer Service. Be aware that changing your bill due date changes your billing cycle. This may cause your next bill to be higher than normal if you make the due date later than it is now.

Consumer customers: The My Verizon app is an all-in-one hub of your Verizon experience, allowing you to manage your account, pay your bill, check your usage and much more. Visit our My Verizon app page to learn how to download the app and set up your account. Or you can register for My Verizon online.

Learn more with our Welcome to Verizon page.

Business customers: My Business allows you to access and update your organization’s account information online and through the app. Through the online portal and app, you'll be able to shop and activate new devices, make payments, view user details and keep tabs on data usage. Visit our Welcome to My Business FAQs to learn more about setting up your My Business account.

If you were using Bluegrass Auto Pay and paper-free billing, you'll need to re-enroll in both to keep enjoying the discounts associated with each. If you don't re-enroll in one or both options, discounts will not be applied to your account going forward.

Consumer customers: Visit our Auto Pay FAQs for instructions to set up and manage Auto Pay. Visit our Manage paper-free billing FAQs to learn how to set up paper-free billing.

Business customers: To re-enroll in either or sign up for the first time, go to your My Business account and follow these steps:

Facturación electrónica

1. Ingresa a Mi Negocio.
2. Click Manage Accounts at the top of the screen.
3. From the drop-down menu, click Manage Billing Accounts.
4. Then, at the top of the screen, click on Billing. There will be an option to select Paper-free Billing next to the amount due. Click to opt-in..
5. Click Submit to confirm your selection.
6. Your account is now enrolled in paper-free billing and you'll no longer receive bills in the mail.

Pago automático

1. Ingresa a Mi Negocio.
2. Click Manage Accounts at the top of the screen.
3. From the drop-down menu, click on Billing.
4. At the top of the screen, click on Auto Pay.
5. Check the box next to the account number you wish to enroll, and click Create schedule.
6. Select an existing payment method from the drop-down menu or add a new one.
7. Click Apply, then Submit to confirm your selection.
8. Your account is now enrolled in Auto Pay. If you haven’t enrolled in paper-free billing, you’ll still receive a bill in the mail but your payment method will be charged automatically each cycle.

We'll provide a new Verizon router as part of your transition.

Note: Do not return your Bluegrass router to Verizon or Bluegrass. We recommend that these and all electronics be recycled through a certified recycling outlet. Visit Kentucky Energy and Environment’s Electronics Recycling for more information.

If you have an issue with your device after the transition or have an issue that you don’t see addressed in this FAQ, contact Customer Service.

We'll provide a comparable Verizon device at no cost to you. If you were previously paying monthly rental fees for your Bluegrass router, you'll no longer be charged those fees.

Verizon has committed to transitioning Bluegrass customers to Verizon plans comparable to those you enjoy with Bluegrass for the same or less total monthly price. You may see discounts on your new Verizon bill reflecting this.

Your discount will remain the same for 12 bill cycles, after which time you’ll need to recertify your employment status to continue to enjoy any discounts that may be available at that time.

Verizon cannot guarantee that the same discount will be available after your current discount offer expires.

No, if there is another Verizon plan you qualify for that better meets your needs, you can move to that plan.

Business customers can find more information about Verizon plans available to you in My Business after you set up a My Business account. You can also consult with a Verizon Customer Service representative to learn more.

The Affordable Connectivity Program (ACP) is a federal program that provides up to $30/month for internet service from Verizon or other participating providers. You may be eligible for an ACP discount for your Verizon internet service if you meet the ACP's eligibility criteria.

To learn more about ACP and how to qualify for the program, or to discuss next steps if you qualify, visit our Affordable Connectivity Program page.