Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

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Samsung Convoy™ 3 - Support Overview

Encuentra asistencia y herramientas específicas para tu Samsung Convoy 3 en Internet.

Filtra todos los temas a continuación.


Accesorios

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Configuración, activación básica y guías de usuario

Hacer una activación inalámbricamente (OTA)

Te mostramos cómo hacer la configuración/activación inicial de tu smartphone 3G o 4G o teléfono básico. 

Samsung Convoy® 3 - Display Easy Set-Up

Here's how to set the Home screen on your Samsung Convoy 3.

Samsung Convoy® 3 - Manual Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Convoy 3 if it doesn't update automatically.

Samsung Convoy® 3 - Phone Setup Wizard

Here's how to quickly navigate through the initial activation setup screens on your Convoy 3.

Samsung Convoy® 3 - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Convoy 3.

Hacer copia de seguridad y transferir contenido

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

Samsung Convoy® 3 - Move Music Files from Device

Here's how to transfer music files from your Convoy 3 to a computer.

Samsung Convoy® 3 - Move Music Files to Device

Here's how to transfer music files from a computer to your Convoy 3.

Samsung Convoy® 3 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from a computer to your Convoy 3.

Samsung Convoy® 3 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Convoy 3.

Samsung Convoy® 3 - Record and Send a Video to Online Album

Here's how to record a video on your Convoy 3 and send it to online storage.

Samsung Convoy® 3 - Take and Send a Picture to Online Album

Here's how to take picture with your Convoy 3 and send it to online storage.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Usa la aplicación Content Transfer para mover contenido entre dispositivos
 (duración: 2:58)

Con la aplicación Content Transfer es fácil transferir tus contactos y otro contenido desde tu teléfono anterior al nuevo. Conoce cómo.
Duración: 2:58

Lo básico

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

Batería y carga

Samsung Convoy 3 - Insert / Remove Battery

Here's how to insert / remove the battery for your Convoy 3.

Samsung Convoy® 3 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Samsung Convoy 3.

Bluetooth®

Se escuchan tonos (chirrido) en un auricular Bluetooth® 

Aquí tienes información de asistencia si oyes pitidos o tonos mientras usas audífonos Bluetooth®.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Samsung Convoy® 3 - Bluetooth® Discovery Mode

To make your Convoy 3 visible to Bluetooth devices, view this info.

Samsung Convoy® 3 - Send Contact via Bluetooth®

Here's how to send a contact on your Samsung Convoy 3 via Bluetooth.

Samsung Convoy® 3 - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your Convoy 3 on or off.

Calendario

Samsung Convoy® 3 - Add a Calendar Event

Here's how to add, delete or edit info in the calendar on your Convoy 3.

Llamadas y marcado

Agregar/eliminar bloqueos de spam - Sitio web de Mi Verizon

Aprende cómo bloquear mensajes de texto de direcciones de correo electrónico o dominios a través del sitio web de Mi Verizon.

Agregar un bloqueo - Bloqueo de llamadas y mensajes - Sitio web de Mi Verizon

En esta información se explica cómo bloquear temporalmente llamadas y mensajes no deseados a través del sitio web de Mi Verizon.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Asegúrate de ingresar tu número de móvil de 10 dígitos o tu dirección de email correctamente

Esto puede ayudar si tienes problemas para enviar un mensaje de texto/foto.

Eliminar un bloqueo - Bloqueo de llamadas y mensajes - Sitio web de Mi Verizon

Te mostramos cómo eliminar un bloqueo temporal de llamadas o mensajes a través del sitio web de Mi Verizon.

Samsung Convoy® 3 - Answer Options

Here's how to change the way your Convoy 3 answers calls.

Samsung Convoy® 3 - Call a Number

Here's how to place a call from your Convoy 3.

Samsung Convoy® 3 - Delete Call History

Here's how to clear the call history on your Convoy 3.

Samsung Convoy® 3 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Convoy 3 and your dialpad entries aren't recognized, view this info.

Samsung Convoy® 3 - Place a Conference Call

Here's how to place a conference call from your Convoy 3.

Samsung Convoy® 3 - Redial

Here's how to manually redial a number called from your Convoy 3.

Samsung Convoy® 3 - Redial Settings

Here's how to manually redial a number from your Convoy 3 or set it to automatically retry.

Samsung Convoy® 3 - Restriction Settings

To allow or restrict access to services on your Convoy 3, view this info.

Samsung Convoy® 3 - Speed Dial

Here's how to add speed dial to your Convoy 3.

Samsung Convoy® 3 - Turn Airplane Mode On / Off

Consulta esta información para activar/desactivar los servicios de la red wireless de Verizon o si no funcionan.

Samsung Convoy® 3 - View Call History

Here's how to view the call history of your Convoy 3.

Samsung Convoy® 3 - Voice Activated Dialing

Here's how to use the voice-activated dialing feature on your Samsung Convoy 3.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Cámara, fotos y videos

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

Samsung Convoy® 3 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Convoy 3.

Samsung Convoy® 3 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from a computer to your Convoy 3.

Samsung Convoy® 3 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Convoy 3.

Samsung Convoy® 3 - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos from internal storage on your Convoy 3 to an SD / memory card.

Samsung Convoy® 3 - Record and Send Video via Messaging

Here's how to record and send a video using your Convoy 3.

Samsung Convoy® 3 - Record and Send a Video to Online Album

Here's how to record a video on your Convoy 3 and send it to online storage.

Samsung Convoy® 3 - Send an Existing Picture to Online Album

Here's how to send a saved picture from your Convoy 3 to online storage.

Samsung Convoy® 3 - Send an Existing Video to Online Album

Here's how to send an existing video on your Convoy 3 to an online storage.

Samsung Convoy® 3 - Take and Send a Picture to Online Album

Here's how to take picture with your Convoy 3 and send it to online storage.

Samsung Convoy® 3 - View Pictures / Videos

Here's how to view pictures and/or videos on your Convoy 3.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Conectividad para computadora/PC

Resolver problemas de Windows Device Manager

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Convoy® 3 - Media Transfer Protocol (MTP) Setting

Here's how to change USB transfer settings on your Convoy 3.

Samsung Convoy® 3 - USB Modem Mode

Here's how to change the USB mode on your Convoy 3.

Contactos

Exportar contactos como un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo exportar contactos desde tu cuenta de Gmail a un archivo CSV.

Importar/exportar contactos desde un archivo de valores separados por comas (*.csv) / vCard - Macintosh

Te mostramos los pasos a seguir para importar y exportar contactos a tu computadora Macintosh.

Importar/exportar contactos desde un archivo de valores separados por comas (*.csv) - Entourage

Conoce cómo importar/exportar contactos desde un archivo de valores separados por comas (*.csv) a través de Entourage. 

Importar contactos desde un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo importar tus contactos desde un archivo CSV/vCard a tu cuenta de Gmail.

Samsung Convoy® 3 - Add a Contact

Here's how to add a contact to your Convoy 3.

Samsung Convoy® 3 - Backup Assistant℠ - Back Up Contacts

Here's how to backup your contacts with Backup Assistant on your Samsung Convoy 3.

Samsung Convoy® 3 - Backup Assistant℠ - Restore Contacts

Here's how to restore your contacts using Backup Assistant on your Convoy 3.

Samsung Convoy® 3 - Caller ID Image

Here's how to set or change the image for a saved contact on your Convoy 3.

Samsung Convoy® 3 - Delete a Contact

Here's how to delete a contact on the Convoy 3.

Samsung Convoy® 3 - Edit a Contact

Here's how to edit a contact on your Convoy 3.

Samsung Convoy® 3 - Send Contact via Bluetooth®

Here's how to send a contact on your Samsung Convoy 3 via Bluetooth.

ID e información del dispositivo

Samsung Convoy® 3 - View Device ID (ESN / MEID)

Here's how to view the device ID (IMEI) for your Convoy 3.

Samsung Convoy® 3 - View PRL / ERI ID

Here's how to view the Preferred Roaming List (PRL) and Enhanced Roaming Indicator (ERI) versions on your Convoy 3.

Samsung Convoy® 3 - View Phone Number

Here's how to view the phone number for your Convoy 3.

Configuraciones de dispositivos

Configurar la identificación del nombre de la compañía

Aprende cómo cambiar la configuración de la identificación del nombre de tu compañía.

Samsung Convoy® 3 - Adjust Backlight

Here's how to adjust the backlight on your Convoy 3.

Samsung Convoy® 3 - Adjust Display Settings

Here's how to adjust the display settings (e.g., Clock, Font, etc.) for your Convoy 3.

Samsung Convoy® 3 - Adjust Font Settings

Here's how to adjust how text appears on your Convoy 3.

Samsung Convoy® 3 - Alert Sounds

Here's how to adjust alert sounds on your Convoy 3.

Samsung Convoy® 3 - Answer Options

Here's how to change the way your Convoy 3 answers calls.

Samsung Convoy® 3 - Display Theme Settings

Here's how to change the display color scheme on your Convoy 3.

Samsung Convoy® 3 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Convoy 3 and your dialpad entries aren't recognized, view this info.

Samsung Convoy® 3 - Music Only (Airplane / Standalone) Mode

Here's how to put your Convoy 3 into a state where it can't connect to the Verizon network but can play music.

Samsung Convoy® 3 - NAM Selection

Here's how to switch your Convoy 3 between two different phone numbers that are programmed into it.

Samsung Convoy® 3 - Phone Setup Wizard

Here's how to quickly navigate through the initial activation setup screens on your Convoy 3.

Samsung Convoy® 3 - System Select

Here's how to change the network mode selection setting on your Convoy 3.

Samsung Convoy® 3 - Turn Airplane Mode On / Off

Consulta esta información para activar/desactivar los servicios de la red wireless de Verizon o si no funcionan.

Email/Gmail

Exportar contactos como un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo exportar contactos desde tu cuenta de Gmail a un archivo CSV.

Importar contactos desde un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo importar tus contactos desde un archivo CSV/vCard a tu cuenta de Gmail.

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)

Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

GPS y servicios basados en la ubicación

Samsung Convoy® 3 - Turn GPS Location On / Off

Here's how to turn GPS location for your Convoy 3 on or off.

Pantalla de inicio

Samsung Convoy® 3 - Banner Settings

Here's how to configure the personalized greeting on the display screen of your Convoy 3.

Internet y navegador de Internet

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Eliminar cookies y archivos temporales de Internet - Internet Explorer

Te mostramos cómo eliminar los archivos temporales y las cookies de Internet en Internet Explorer.

Samsung Convoy® 3 - Clear Temporary Internet Files

If your getting a 'page cannot be displayed' error or can't browse the internet on your Convoy 3, view this.

Samsung Convoy® 3 - Open Web Browser

Here's how to open the default web browser on your Samsung Convoy 3.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Idioma

Samsung Convoy® 3 - Language Selection

Here's how to change the language used on your Samsung Convoy 3.

Bloqueo, desbloqueo, contraseña y seguridad

Samsung Convoy® / Convoy® 2 - Unlock Screen

To unlock the screen on your Samsung Convoy/ Convoy 2, check out this info.

Samsung Convoy® 3 - Lock Code

Here's how to enter or change a lock code on your Convoy 3.

Samsung Convoy® 3 - Set Up Phone Lock

Here's how to set up screen lock options on your Convoy 3.

Samsung Convoy® 3 - Unlock Screen

Here's how to unlock the screen on your Convoy 3.

Memoria/almacenamiento

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Samsung Convoy® 3 - Check Memory

Here's how to free up space if your Convoy 3 runs slow / crashes, apps freeze or you can't save media.

Samsung Convoy® 3 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Convoy 3.

Samsung Convoy® 3 - Insert SD / Memory Card

Here's how to insert an SD / Memory card into your Convoy 3.

Samsung Convoy® 3 - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos from internal storage on your Convoy 3 to an SD / memory card.

Samsung Convoy® 3 - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Convoy 3.

Música

Samsung Convoy® 3 - Delete Music

Here's how to delete music from your Convoy 3.

Samsung Convoy® 3 - Move Music Files from Device

Here's how to transfer music files from your Convoy 3 to a computer.

Samsung Convoy® 3 - Move Music Files to Device

Here's how to transfer music files from a computer to your Convoy 3.

Samsung Convoy® 3 - Music Only (Airplane / Standalone) Mode

Here's how to put your Convoy 3 into a state where it can't connect to the Verizon network but can play music.

Samsung Convoy® 3 - Play Music Files

Here's how to play music files on your Convoy 3.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Sistema operativo y software

Samsung Convoy® 3 - Auto Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Convoy 3.

Samsung Convoy® 3 - Manual Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Convoy 3 if it doesn't update automatically.

Samsung Convoy® 3 - Master Reset

Here's how to restore your Samsung Convoy 3 to factory default settings.

Samsung Convoy® 3 - View Software Version

To view the software version your Samsung Convoy 3 is running, check out this info.

Sonidos, volumen y audio

Samsung Convoy® 3 - Adjust Keypad Volume

Here's how to adjust the keypad volume on your Convoy 3.

Samsung Convoy® 3 - Alert Sounds

Here's how to adjust alert sounds on your Convoy 3.

Samsung Convoy® 3 - Reset Call Timers

Here's how to reset the call timers on your Convoy 3.

Samsung Convoy® 3 - Service Alerts

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Convoy 3.

Samsung Convoy® 3 - Set Ringtones

Here's how to select or change ringtones on your Convoy 3.

Samsung Convoy® 3 - Use Speakerphone

To utilize the speakerphone functionality on your Convoy 3, view this info.

Samsung Convoy® 3 - Volume Controls

Here's how to adjust the volume if your Convoy 3 doesn't vibrate or play sounds when receiving calls / messages.

Mensajería de texto y multimedia

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Samsung Convoy® / Convoy® 2 - Create and Send a Text Message

Here's how to create and send a text message on your Convoy / Convoy 2.

Samsung Convoy® 3 - Auto Receive Messages

If your Convoy 3 is not receiving multimedia (picture / video) messages, view this info.

Samsung Convoy® 3 - Auto Save Messages

Here's how to set your Convoy 3 to automatically save sent messages.

Samsung Convoy® 3 - Create and Send a Text Message

Here's how to create and send a text message on your Convoy 3.

Samsung Convoy® 3 - Delete Messages

Here's how to delete text messages from your Convoy 3 via the Messaging app.

Samsung Convoy® 3 - Record and Send Video via Messaging

Here's how to record and send a video using your Convoy 3.

Samsung Convoy® 3 - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your Convoy 3.

Samsung Convoy® 3 - Send Existing Picture via Messaging

Here's how to send a saved picture from your Convoy 3 to a messaging recipient.

Samsung Convoy® 3 - Send Existing Video via Messaging

Here's how to send a saved video from your Convoy 3 to a messaging recipient.

Samsung Convoy® 3 - Text Message Signature

To add, remove or edit the text message signature on your Convoy 3, view this info.

Samsung Convoy® 3 - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your Samsung Convoy 3, view this.

Samsung Convoy® 3 - View Text Messages

Here's how to view text messages on your Convoy 3.

Enviar un mensaje de foto/video con el email

Conoce cómo enviar un mensaje de foto/video a través del email.

Verizon Messages - Website - Print Text Messages

Te mostramos cómo imprimir mensajes de texto en tu computadora a través de tu cuenta de Mi Verizon.

Sugerencias, trucos y soluciones rápidas

Samsung Convoy® 3 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Convoy 3.

Accesibilidad visual y auditiva

Samsung Convoy® 3 - Manage TTY Settings

To change the TTY settings on your Convoy 3, check out this info.

Fondos de pantalla/Tema

Samsung Convoy® 3 - Display Theme Settings

Here's how to change the display color scheme on your Convoy 3.

Wi-Fi y red

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)

¿Tienes problemas con tu conexión a Wi-Fi? ¡No tengas miedo! Sigue estos sencillos pasos para activar tu conexión Wi-Fi.
Duración: 2:55