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HTC One® - Support Overview

Encuentra asistencia y herramientas específicas para tu HTC One en Internet.
Troubleshoot HTC One
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Activate / Set Up Device - HTC One®

Here's how to quickly set up your HTC One.

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Turn Android™ Device Protection On / Off - HTC One®

Here's how to turn Android Device Protection for your HTC One on or off.

Hacer copia de seguridad y transferir contenido

Move Media Files to / from Computer - HTC One®

Here's how to transfer pictures, video or music files between your HTC One and a computer.

Transfer Data via Android Beam - HTC One®

To wirelessly transfer data from your HTC One to another NFC-capable device, view this info.

Lo básico

Reemplazo certificado como nuevo

Información sobre el programa de reemplazo certificado como nuevo de Verizon Wireless.

HTC ONE Simulator: Finding More Help

Discover how to find more help on your HTC One.

HTC ONE Simulator: Turning the Phone On and Off

Learn how to turn your HTC One smartphone on and off.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

View Signal Strength - HTC One®

Here's how to view signal strength on the HTC One.

Batería y carga

HTC One® - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your HTC One.

Restart Device - HTC One

Here's how to restart your HTC One if it crashes and resets, freezes or runs slowly.

View Battery Info - HTC One®

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your HTC One.

Bluetooth®

HTC ONE Simulator: Pairing with a Bluetooth® Device

Aprende cómo conectar tu HTC One con tu aparato Bluetooth.

HTC ONE Simulator: Sending Photos Using Bluetooth®

Learn how to share pictures with Bluetooth on your HTC One.

HTC ONE Simulator: Turning Bluetooth® On and Off

Learn how to turn on and off Bluetooth functionality on your HTC One.

Turn Bluetooth On / Off - HTC One

Here's how to turn Bluetooth for your HTC One on or off and make it visible to other devices for pairing.

Calendario

Add a Calendar Event - HTC One®

Here's how to add a calendar event on your HTC One.

Llamadas y marcado

Add / Remove Speed Dial Number - HTC One

Here's how to add or remove a speed dial number on your HTC One.

Block / Unblock Numbers - HTC One®

Here's how to send unwanted calls directly to voicemail for your HTC One.

Call a Number - HTC One®

Here's how to place a phone call on your One.

HTC ONE Simulator: Dialing by Voice

Discover how to use your voice to place a call on your HTC One smartphone.

HTC ONE Simulator: Placing a Call to a Contact

Una guía interactiva sobre cómo llamar a un contacto con tu HTC One.

HTC ONE Simulator: Placing a Call to a New Number

Aprende cómo usar tu HTC One para llamar a un nuevo número.

HTC ONE Simulator: Returning to a Call

Una guía visual sobre cómo retomar una llamada en tu HTC One.

HTC ONE Simulator: Switching Between Calls

Learn how to switch between two incoming calls on your HTC One smartphone.

HTC ONE Simulator: Teaching Kids How to Dial 911

Discover how to teach kids to dial 911 on your HTC One smartphone.

Manage DTMF Tones - HTC One®

If you're calling into an automated system from your HTC One and your dialpad entries aren't recognized, view this info.

Place a Conference Call - HTC One®

Here's how to place a conference call from your HTC One.

Redial - HTC One®

Here's how to manually redial a number from your HTC One or set it to automatically retry.

Turn Airplane Mode On / Off - HTC One®

To turn Verizon network services on/off or if they aren't functioning on your HTC One, view this info.

View / Delete Call History - HTC One®

To view or clear the call history on your HTC One, check out this info.

Cámara, fotos y videos

HTC ONE Simulator: Adjusting the Video Setting for Messaging

Learn how to adjust the video size for easy sending in messages on your HTC One.

HTC ONE Simulator: Changing the Camera from Rear to Front-Facing

Descubre cómo cambiar de la cámara trasera a la frontal para grabar video en tu HTC One.

HTC ONE Simulator: Recording a Video

Aprende a grabar un video usando tu HTC One.

HTC ONE Simulator: Sharing Photos

Learn how to share photos using your HTC One.

HTC ONE Simulator: Sharing Videos

Una guía visual para compartir un video en tu HTC One.

HTC ONE Simulator: Taking a Picture

Aprende a tomar una foto con tu HTC One.

HTC ONE Simulator: Taking a Picture While Recording a Video

A visual guide to taking a picture while recording a video on your HTC One.

HTC ONE Simulator: Taking a Picture using Zoe™

A visual guide on how to use Zoe, which automatically takes 20 photos when you snap a photo and a three-second video, on your HTC One.

HTC ONE Simulator: Turning the Flash On and Off

Learn how to change the camera's flash mode on your HTC One.

HTC ONE Simulator: Zooming In and Out for Pictures

Discover how to zoom in and out while taking photos using your HTC One.

HTC ONE Simulator: Zooming In and Out for Video

Aprende a acercar y alejar en un video en tu HTC One.

Move Media Files to / from Computer - HTC One®

Here's how to transfer pictures, video or music files between your HTC One and a computer.

Record and Share a Video - HTC One®

Here's how to record and send a video using your HTC One.

Share Picture from Gallery - HTC One®

Here's how to share a saved picture from your HTC One.

Share Video from Gallery - HTC One®

Here's how to share a saved video from your HTC One.

Take and Share a Picture - HTC One®

Here's how to take and share a picture from your HTC One.

View Device Screen on TV - HTC One®

Here's how to view your HTC One screen on a different display (TV, etc.).

View Pictures / Videos - HTC One®

Here's how to view pictures and/or videos on your HTC One.

Conectividad para computadora/PC

Resolver problemas de Windows Device Manager

Te mostramos cómo resolver conflictos de los controladores si tu dispositivo no se conecta correctamente con tu computadora.

USB Debugging Mode - HTC One®

Here's how to facilitate a connection between your HTC One and a computer with the Android SDK.

Contactos

Add a Contact - HTC One®

Here's how to add a contact on your HTC One.

Caller ID Image - HTC One®

Here's how to set or change the image for a saved contact on your HTC One.

Contact Display Options - HTC One®

Here's how to configure how your contacts display on your HTC One.

Delete a Contact - HTC One®

Here's how to remove a contact from your HTC One.

Edit a Contact - HTC One®

Here's how to edit a contact on your HTC One.

Export Contacts to SD / Memory Card - HTC One®

Here's how to export contacts to an SD / memory card in your HTC One.

HTC ONE Simulator: Adding People

Learn how to add a contact to your HTC One.

HTC ONE Simulator: Adding a Contact to a Group

Learn how to add contacts to a group on your HTC One smartphone.

HTC ONE Simulator: Adding a Picture to a Contact

Descubre cómo agregar una foto a un contacto existente en tu HTC One.

HTC ONE Simulator: Adding and Deleting Contacts from Favorites

Discover how to add and delete a contact from your favorites on your HTC One smartphone.

HTC ONE Simulator: Creating a Group

Learn how to create a group on your HTC One smartphone.

HTC ONE Simulator: Sharing a Contact's Information

A visual guide for sharing a contact's information on your HTC One smartphone.

Import Contacts from SD / Memory Card - HTC One®

Here's how to import contacts from an SD / memory card to your HTC One.

Datos

Allow / Deny Data Roaming - HTC One®

Here's how to turn data roaming for your HTC One on or off.

Manage Data Usage - HTC One®

Here's how to change the data usage cycle and set data warnings and / or limits on your HTC One.

Turn Data On / Off - HTC One®

Here's how to turn mobile data for your HTC One on or off.

View / Restrict Data Usage by App - HTC One®

Here's how to view / restrict the amount of data an app on your HTC One uses.

Fecha y hora

Set Date and Time - HTC One®

If your HTC One shows the incorrect date and/or time, view this info to correct it.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

View MAC Address - HTC One®

Here's how to view the Wi-Fi MAC address for your HTC One.

View Phone Number - HTC One®

Here's how to view the phone number for your HTC One.

Configuraciones de dispositivos

HTC ONE Simulator: Changing the Ringtone

Aprende cómo cambiar el timbre en tu smartphone HTC One.

Adjust Account Sync Settings - HTC One®

Here's how to view sync settings on your HTC One if you're not receiving email and app notifications.

Adjust Brightness / Display Settings - HTC One

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your HTC One.

HTC ONE Simulator: Accessing Settings

Discover how to access the Settings menu for changing things like screen timeout and alerts on your HTC One smartphone.

HTC ONE Simulator: Adjusting the Screen Timeout

A visual guide for saving energy on your HTC One smartphone by adjusting the screen timeout.

HTC ONE Simulator: Setting Screen Security

A walkthrough for setting screen security to keep others from using your HTC One smartphone.

HTC ONE Simulator: Setting to Silent

Una guía visual para configurar tu HTC One en modo silencioso.

HTC ONE Simulator: Turning Airplane Mode On and Off

Una guía interactiva para configurar tu HTC One en modo Airplane.

Manage DTMF Tones - HTC One®

If you're calling into an automated system from your HTC One and your dialpad entries aren't recognized, view this info.

Set Up Printing - HTC One®

Here's how to set up and add a printer to your HTC One.

Turn Airplane Mode On / Off - HTC One®

To turn Verizon network services on/off or if they aren't functioning on your HTC One, view this info.

Turn Screen Inversion On / Off - HTC One® M9

If the color scheme on your HTC One M9 is reversed, view this.

Turn Screen Rotation On / Off - HTC One®

If the display on your HTC One doesn't rotate, this shows how to fix it.

Email/Gmail

Add a Personal / Corporate Email Account - HTC One®

Here's how to set up a personal / corporate email account on your HTC One.

Add an Existing Google™ Account - HTC One®

Here's how to add an existing Google (Gmail) account to your HTC One.

Adjust Account Sync Settings - HTC One®

Here's how to view sync settings on your HTC One if you're not receiving email and app notifications.

Compose and Send Email Message - HTC One®

Here's how to create and send an email message from your HTC One.

Create a New Google™ Account - HTC One®

Here's how to create a new Google (Gmail) account for your HTC One.

Delete Email Messages - HTC One®

Here's how to delete email messages from your HTC One.

Email Account Common Settings - HTC One®

Here's info on common personal email settings (e.g., account name, etc.) for your HTC One.

Email Account Notification Settings - HTC One®

If you're not getting notifications for the personal email on your HTC One, view this info.

Email Account Password and Server Settings - HTC One®

To update the personal email password/server settings for your HTC One, view this info.

Email Account Signature Settings - HTC One®

To enter or edit the personal email signature on your HTC One, view this info.

Email Account Sync Frequency Settings - HTC One®

To adjust the personal email sync frequency settings on your HTC One, view this info.

Gmail for Android - View Messages

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

HTC ONE Simulator: Forwarding an Email

Aprende cómo reenviar un correo electrónico en tu HTC One.

HTC ONE Simulator: Including an Attachment with an Email

Learn how to add an attachment, like a document or photo, to an email with your HTC One smartphone.

HTC ONE Simulator: Replying to an Email

An interactive guide for replying to an email on your HTC One smartphone.

HTC ONE Simulator: Sending an Email

Una guía visual paso a paso para enviar un email usando tu HTC One.

HTC ONE Simulator: Setting Up Corporate Email

Aprende cómo configurar una cuenta de email corporativo en tu HTC One.

HTC ONE Simulator: Setting Up Personal Email

Descubre cómo configurar una cuenta de email personal en tu HTC One.

HTC ONE Simulator: Switching Between Email Accounts

Learn how to view multiple email accounts on your HTC One.

Manage Corporate Email Settings - HTC One® (M8)

Here's info on updating work email settings for your HTC One.

Perform a Gmail™ Sync - HTC One®

Here's how to sync Google email, contacts, calendar, etc. on your HTC One.

Remove Gmail™ Account - HTC One®

Removing then re-adding a Gmail account on your HTC One often fixes email issues.

Remove a Personal / Corporate Email Account - HTC One®

Here's how to delete a personal / corporate email account from your HTC One.

Set Up Corporate Email (Exchange ActiveSync®) - HTC One®

Here's how to add a work email account to your HTC One.

View and Reply to an Email Message - HTC One

Here's how to view and reply to an email message from your HTC One.

Find My Phone

Cómo encontrar tu teléfono/tablet extraviados o robados

Descubre cómo encontrar, rastrear y bloquear un dispositivo extraviado o robado. Obtén un localizador de tablet o teléfono para cualquier SO: Android, Apple, Windows, BlackBerry o teléfonos básicos.

GPS y servicios basados en la ubicación

Turn GPS Location On / Off - HTC One®

Here's how to turn GPS location for your HTC One on or off.

Copia de seguridad y restablecimiento de Google

Google™ Backup and Restore - HTC One®

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your HTC One.

Pantalla de inicio

HTC ONE Simulator: Adding Folders to the Home Screen

A visual guide on how to organize apps by adding folders to the Home screen with your HTC One.

HTC ONE Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to add widgets and apps to the Home screen on your HTC One.

HTC ONE Simulator: Adding and Deleting a Home Screen Page

Discover how to add and delete a home screen page on your HTC One smartphone.

HTC ONE Simulator: Moving Widgets and Apps on the Home Screen

An interactive guide on how to move widgets and apps on the Home screen of your HTC One.

HTC ONE Simulator: Removing Widgets and Apps from the Home Screen

An interactive guide on how to remove widgets and apps from the Home screen of your HTC One.

HTC ONE Simulator: Resizing Widgets

Discover how to resize widgets on your HTC One.

HTC One - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your HTC One.

HTC One - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your HTC One.

Hotspot

Manage Mobile / Wi-Fi Hotspot Settings - HTC One®

Here's how to configure Mobile Hotspot settings (e.g., hotspot name, password, etc.) for your HTC One.

Mobile Hotspot - HTC One®

Here's how to access Mobile Hotspot on your HTC One.

Turn Mobile / Wi-Fi Hotspot On / Off - HTC One

Here's how to turn the Mobile Hotspot feature for your HTC One on or off.

Internet y navegador de Internet

Add a Virtual Private Network - HTC One®

Here's how to add a virtual private network (VPN) to your HTC One.

Change the Browser Start / Home Page - HTC One®

Here's how to change the Home page in the web browser on your HTC One.

HTC ONE Simulator: Bookmarking a Website

Aprende a marcar como favorito un sitio web en tu HTC One.

HTC ONE Simulator: Navigating to a Website

Discover how to navigate to a website on your HTC One.

HTC ONE Simulator: Opening and Closing a Web Browser Window

Un recorrido visual sobre cómo abrir y cerrar ventanas en el navegador de Internet en tu HTC One.

HTC ONE Simulator: Searching the Web by Voice

Discover how to use your voice to search the web on your HTC One.

HTC ONE Simulator: Switching Between Web Browser Windows

Descubre cómo cambiar entre ventanas en el navegador de Internet en tu HTC One.

Open Web Browser - HTC One®

Here's how to open the default web browser on your HTC One.

Turn Data On / Off - HTC One®

Here's how to turn mobile data for your HTC One on or off.

Teclado

Text Message Entry Method - HTC One®

Here's how to choose how the keypad on your HTC One enters text.

Idioma

HTC ONE Simulator: Changing the Language

Una guía interactiva sobre cómo cambiar las configuraciones del idioma de tu smartphone HTC One.

Language Selection - HTC One®

Here's how to change the language used on your HTC One.

Bloqueo, desbloqueo, contraseña y seguridad

Enable / Disable / Modify SIM PIN - HTC One®

Here's how to change the SIM PIN for your HTC One or turn it on or off.

Enable / Disable / Modify Screen Lock - HTC One®

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your HTC One.

HTC ONE Simulator: Setting Up Lock Screen Widgets

Learn how to set up lock screen widgets on your HTC One.

HTC ONE Simulator: Unlocking the Screen

Learn how to unlock the screen of your HTC One smartphone.

Manage Screen Lock Settings - HTC One®

Here's how to configure the screen lock settings for your HTC One.

Set Lock Screen Notifications - HTC One®

Here's how to manage how notifications appear on your HTC One when the screen is locked.

Set Up Face Recognition - HTC One®

Here's how to set up your facial recognition to unlock the screen on your HTC One.

Smart Lock - HTC One®

Here's how to turn on and customize the Smart Lock setting on your HTC One.

Unlock Screen - HTC One®

To unlock the screen on your HTC One, check out this info.

Memoria/almacenamiento

Check Device Storage - HTC One®

Here's how to free up space if your HTC One runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - HTC One®

Here's how to export contacts to an SD / memory card in your HTC One.

Hotspot móvil

HTC ONE Simulator: Setting Mobile Hotspot Security

An interactive guide for limiting who uses your mobile hotspot by changing its security settings on your HTC One smartphone.

Música

Play Music Files - HTC One®

Here's how to play music files on your HTC One.

Navegación y multitareas

HTC ONE Simulator: Accessing and Clearing the Notification Panel

Descubre cómo acceder a y cómo borrar el panel de notificaciones de tu smartphone HTC One.

HTC ONE Simulator: Accessing and Closing Open Apps

An interactive guide on how to access and close the open apps on your HTC One smartphone.

HTC ONE Simulator: Getting to Know Your Phone

Un mapa interactivo de las funciones más importantes de tu smartphone HTC One.

HTC ONE Simulator: Navigating Multiple Home Screens

A visual guide for scrolling between multiple Home screens on your HTC One.

View, Open or Close Recently Used Apps - HTC One®

To view or close recently used apps on your HTC One, view this info.

Near Field Communication (NFC) 

Manage Contactless Payments - HTC One®

Here's how to use the 'Tap & pay' service with your HTC One.

Transfer Data via Android Beam - HTC One®

To wirelessly transfer data from your HTC One to another NFC-capable device, view this info.

Turn NFC On / Off - HTC One®

Here's how to turn NFC on or off so compatible apps can transfer files from your HTC One.

Sistema operativo y software

Factory Data Reset (Powered Off) - HTC One®

Here's how to factory / hard reset your HTC One if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - HTC One®

Here's how to factory / hard reset your HTC One if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - HTC One®

To check for or to install software updates on your HTC One, view this info.

View Software Version - HTC One®

Here's how to view the software version your HTC One is running.

Tarjeta SIM

Enable / Disable / Modify SIM PIN - HTC One®

Here's how to change the SIM PIN for your HTC One or turn it on or off.

HTC ONE Simulator: Inserting a Micro SIM Card

Discover how to insert a micro SIM card into your HTC One smartphone.

HTC ONE Simulator: Removing a Micro SIM Card

Learn how to remove a micro SIM card from your HTC One smartphone.

Import Contacts from SD / Memory Card - HTC One®

Here's how to import contacts from an SD / memory card to your HTC One.

Insert SIM Card - HTC One®

Here's how to properly insert a SIM card into your HTC One to avoid potential service issues.

Remove SIM Card - HTC One®

Here's how to remove the SIM card from your HTC One.

Desbloquear PIN de la SIM - Smartphones/tablets Android

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

View SIM Card Number - HTC One®

Here's how to view the SIM card number associated with your HTC One.

Sonidos, volumen y audio

Manage Do Not Disturb Settings - HTC One®

If your HTC One isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Set Ringtones / Notification Sounds - HTC One®

Here's how to select or change ringtones / notification sounds on your HTC One.

Use Speakerphone - HTC One®

To utilize the speakerphone functionality on your HTC One, view this info.

Vibrate Mode - HTC One®

Here's how to turn vibrate mode for your HTC One on or off.

Volume Controls - HTC One®

Here's how to adjust volume if your HTC One doesn't vibrate or play sounds when receiving calls / email / messages.

TV

View Device Screen on TV - HTC One®

Here's how to view your HTC One screen on a different display (TV, etc.).

Mensajería de texto y multimedia

Auto Receive Messages - HTC One®

Here's how to check settings on your HTC One if you're not receiving your picture / video messages.

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Create and Send a Text Message - HTC One®

Here's how to create and send a text message on your HTC One.

Delete Messages - HTC One®

Here's how to delete text messages from your HTC One via the Messages app.

HTC ONE Simulator: Attaching a Video to a Text

Descubre cómo adjuntar un video a un mensaje de texto con tu HTC One.

HTC ONE Simulator: Forwarding a Text Message

Learn how to forward a text message with your HTC One.

HTC ONE Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and replying with a text message on your HTC One smartphone.

HTC ONE Simulator: Replying to a Text Message

Aprende cómo contestar un mensaje de texto en tu HTC One.

HTC ONE Simulator: Sending a Message

An interactive how-to guide for sending a text message with your HTC One.

HTC ONE Simulator: Using Voice to Text

Una guía de instrucciones interactiva para usar tu voz para enviar un mensaje de texto con tu HTC One.

Message Options - HTC One®

Here's how to access messaging options on your HTC One.

Set Default Messaging App - HTC One®

Here's how to set the default messaging app on your HTC One.

Text Message Entry Method - HTC One®

Here's how to choose how the keypad on your HTC One enters text.

Text Message Signature - HTC One®

To add, remove or edit the text message signature on your HTC One, view this info.

Turn Message Delivery Confirmation Setting On / Off - HTC One®

Here's how to receive delivery confirmation for messages sent from your HTC One via the Messages app.

View Text Messages - HTC One®

Here's how to view text messages via the Messages app on your HTC One.

Sugerencias, trucos y soluciones rápidas

Cut, Copy and Paste Text - HTC One®

Here's how to cut, copy and paste text on your HTC One.

HTC ONE Simulator: Capturing and Viewing Screenshots

Learn how to capture and view a picture of the screen on your HTC One.

Accesibilidad visual y auditiva

Manage TTY Settings - HTC One®

To change the TTY settings on your HTC One, check out this info.

Fondos de pantalla/Tema

HTC ONE Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your HTC One.

HTC ONE Simulator: Setting a Picture as Wallpaper

A visual guide for setting a picture you take as the background of the Home screen on your HTC One.

Wi-Fi y red

Access Wi-Fi Direct - HTC One®

Here's how to use Wi-Fi Direct so you can easily connect your HTC One with other Wi-Fi capable devices.

Add a Virtual Private Network - HTC One®

Here's how to add a virtual private network (VPN) to your HTC One.

Add a Wi-Fi Network - HTC One®

Here's how to add an available Wi-Fi network to your HTC One.

Auto Switch Between Wi-Fi & Mobile Data Networks - HTC One®

To allow your HTC One to auto switch between Wi-Fi and mobile data, view this.

HTC ONE Simulator: Connecting to a Wi-Fi Network

Learn how to use your HTC One to connect to the Internet using a Wi-Fi network.

HTC ONE Simulator: Turning Off Wi-Fi Notification

Learn how to turn off Wi-Fi notification on your HTC One smartphone so you no longer receive an alert when entering a Wi-Fi network.

Network Mode Settings - HTC One®

View this info on network mode settings if you're having issues with voice / data services on your HTC One.

Remove Wi-Fi Connection - HTC One®

To remove a saved Wi-Fi network from your HTC One, view this info.

Turn Wi-Fi On / Off - HTC One®

Here's how to turn Wi-Fi for your HTC One on or off.