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Preguntas frecuentes del extensor de red 3G

Easy to install, the Verizon 3G Network Extender acts like a miniature tower to enhance your indoor service. On this page you'll find:

Información general

  1. What is the Verizon Wireless Network Extender?

    To provide better service for your Verizon Wireless mobile device, the Network Extender enhances indoor calling and 3G data coverage. It's an extension of our network placed directly in your house or small business office. El extensor de red es compatible con todos los dispositivos de Verizon Wireless y funciona como una torre en miniatura. It plugs into your existing high-speed internet connection to communicate with the Verizon Wireless network, which makes it easy to install.

    Note: The Network Extender isn't a router, so it isn't Wi-Fi capable.

  2. ¿Tengo que pagar cargos adicionales para usar un extensor de red?

    No, there are no additional costs to use the Network Extender. Simply purchase the unit and enjoy the benefit of enhanced in-home (or small business office) coverage.

    Nota: Todas las tarifas y políticas asociadas con tu plan de llamadas se aplican al conectarte al extensor de red.

  3. Where can I use the Network Extender?

    The Network Extender works in many places within the Verizon Wireless coverage area but not outside the US.

    Note: The Network Extender can enhance your calling or 3G data coverage. No está diseñado para mejorar la cobertura de datos 4G LTE.

  4. What type of internet connection do I need for the Network Extender?

    Your Network Extender will work with most broadband or DSL connections (from Verizon or another internet service provider). The minimum broadband speed required varies based on which Network Extender you have:

    • 1 Mbps to support voice
    • Up to 3.1 Mbps to support the maximum EVDO data rate for the Combo Network Extender (SCS-2U01)

  5. Will using a Network Extender affect my broadband internet performance?

    The impact on broadband performance varies, depending on your internet service provider and broadband speed.

  6. El extensor de red ¿requiere una computadora?

    No, the Network Extender requires a broadband internet connection, but it doesn't require a computer to provide wireless coverage. However, you do need a computer (or other internet device) to manage your device access settings through My Verizon.

    If you have a computer, it doesn't need to be turned on to use your Network Extender.

  7. ¿Puedo conectar mi teléfono de línea fija al extensor de red?

    No, el extensor de red solo está diseñado para funcionar con los dispositivos móviles de Verizon Wireless.

  8. ¿Puedo llevar mi extensor de red cuando viajo?

    The Network Extender works in many places within the Verizon Wireless coverage area but not outside the US.

    Note: The Network Extender can enhance your calling or 3G data coverage. No está diseñado para mejorar la cobertura de datos 4G LTE.

  9. Can I make international calls while connected to the Network Extender?

    Yes, you can place and receive international calls while connected to the Network Extender. However, the same policies and rates that apply to international calls on your calling plan also apply while using the Network Extender.

    Visit our International Long Distance page for more information.

  10. El extensor de red ¿es el mismo dispositivo que el extensor de red para negocios?

    No, these are 2 different devices. While both the Network Extender and Network Extender for Business provide the same enhanced functionality for calls and data on your mobile devices, the Network Extender for Business is made to handle the needs of numerous employees remaining connected to the network at the same time.

    • The Network Extender is designed to enhance the wireless coverage within a residential home or certain small business environments.

    • The Network Extender for Business is intended to support the specific calling and data needs of a business environment. Al poder conectar hasta 5 unidades al mismo tiempo, un negocio puede ofrecer acceso ilimitado a una cantidad creciente de dispositivos en cualquier momento.


    For more information on the Network Extender for Business, see our Network Extender for Business FAQ page.

Configuración del extensor de red

  1. How do I know my Network Extender setup and installation is complete?

    You can confirm that the Network Extender setup is complete in either of the following ways:

    • Check the LED lights - Check that the various Network Extender components are functioning properly by confirming that the four LED lights on the front of the device are a steady blue (the WAN light may be either steady or blinking):
    PWR Encendido
    SYS
    Sistema
    GPS Señal de GPS
    WAN Conexión WAN (Ethernet)


    It may take up to 1 hour to acquire a GPS signal and get a steady blue light. Turning off the Network Extender will restart the GPS signal process and may prolong the setup process.

    • Call to confirm - Call #48 on your Verizon Wireless mobile phone and listen for this announcement: "You are under Network Extender coverage." That announcement verifies that the Network Extender is functioning properly and you're connected to it.

      When the Network Extender setup is complete, you may also want to set up priority access for up to 50 Verizon Wireless devices by visiting My Verizon.


    Please refer to the User Guide (PDF*) that came with your Network Extender for additional details on device setup and troubleshooting. You can also watch a short Network Extender Setup video for additional help.

    *Para ver el archivo PDF, es posible que debas descargar el programa gratuito Adobe Acrobat Reader.

     

  2. What do the LED Status Indicators mean on my Network Extender?

    The LED status indicators on your Verizon Wireless Network Extender let you know if your device is functioning correctly. For more information, refer to the Meaning of LED Status Indicators on the Verizon Wireless Network Extender page.

  3. ¿Necesito hacer alguna configuración a mi dispositivo móvil para poder conectarme a mi extensor de red?

    No, the Network Extender is compatible with all Verizon Wireless mobile devices. No necesitas cambiar ninguna configuración en tu dispositivo móvil.

  4. ¿Por qué debo ubicar el extensor de red cerca de una ventana?

    Placing the Network Extender close to a window will help in acquiring a GPS signal. If your Network Extender can't be placed near a window or has trouble acquiring a GPS signal, refer to the Network Extender User Guide (PDF*) for installation instructions on the external GPS cable. Using the external GPS cable also lets you place the Network Extender in a central location within your home, so you can get better coverage throughout your house.

    *Para ver el archivo PDF, es posible que debas descargar el programa gratuito Adobe Acrobat Reader.

  5. Why does a Network Extender require GPS service?

    The Network Extender uses GPS service to obtain time and device location information. La información sobre la ubicación se usa para ayudar al servicio de Emergencias (E911).

  6. Is the external GPS antenna cable required for my Network Extender?

    No, the external GPS antenna cable is provided in the event that you can't acquire a GPS signal with the internal GPS antenna. Using the external GPS cable also lets you place the Network Extender in a central location in your home or small business so you can get better coverage throughout it.

  7. How do I install the external GPS antenna cable for my Network Extender?

    Instructions are included in the Network Extender User Guide (PDF*). You can also watch a short Network Extender Setup video for more information.

    *Para ver el archivo PDF, es posible que debas descargar el programa gratuito Adobe Acrobat Reader.

     

  8. Does GPS provide any additional services for my Network Extender?

    No, GPS is used strictly for Emergency 911 services. It does NOT do any of the following:

  9. Can I move my Network Extender within my house after it has acquired a GPS signal and setup is complete?

    Yes, but we recommend setting up the Network Extender in the place you intend to use it. If you must move the Network Extender, you should turn it off and re-initiate the setup process in its new location.

    Please keep in mind that moving the Network Extender away from a window may require the use of the external GPS cable.

Administración y seguridad del extensor de red

  1. ¿Puedo administrar el acceso a mi extensor de red?

    Yes. The Account Owner can sign in to My Verizon to manage Network Extender access settings. You can leave your Network Extender on Open Access or switch to Managed Access.

    • Acceso abierto: cualquier dispositivo de Verizon Wireless dentro del área de alcance puede usar la señal del extensor de red
    • Acceso administrado: los dispositivos que especificas pueden tener acceso de prioridad a tu extensor de red (hasta 50 números de Verizon Wireless)
      • Los dispositivos con acceso de prioridad son los únicos que toman las primeras 5 conexiones (de un total de 6) con el extensor de red.
      • La última conexión se le otorgará al dispositivo de prioridad cuando uno esté en el área de alcance del extensor de red. Si no hay dispositivos de prioridad dentro del área de alcance, y si la señal externa de la red de Verizon Wireless no está disponible, un dispositivo sin prioridad puede acceder al mismo tiempo al extensor de red.
      1. 1. The Network Extender will periodically attempt to transfer non-priority devices connected to it to the external Verizon Wireless network.
      2. 2. If an additional priority device needs access to the Network Extender, the non-priority device will be disconnected to give the priority device access.

      • All callers can access the Network Extender for emergency (E911) calls

    Nota: Tu dispositivo móvil debe estar a 15 pies* de distancia del extensor de red para poder conectarse. Una vez conectado, es posible alejar el dispositivo móvil hasta una distancia máxima de 40 pies* del extensor de red y aun así hacer una llamada o usar datos.

    *The coverage area required to establish an initial connection and the broader coverage area of the Network Extender can't be guaranteed and may vary due to environmental factors, such as physical structures and the strength of external tower coverage.

  2. ¿Cuántos dispositivos puede usar el extensor de red al mismo tiempo?

    Se pueden usar 6 dispositivos diferentes con el extensor de red al mismo tiempo. However, only 4 of these 6 devices can be using data (e.g., surfing the web, downloading email or apps) at the same time. All of the 6 devices can use voice at the same time.

  3. If other devices use my Network Extender, will they use my account minutes or data?

    No, los minutos y datos que usan cada uno de los dispositivos conectados a tu extensor de red se cobrarán en la cuenta de ese dispositivo. No tendrás ningún cargo adicional porque haya otros dispositivos usando tu extensor de red.

  4. Si otros dispositivos usan mi extensor de red, ¿mi proveedor de internet puede ver los sitios web visitados u otras actividades de esos dispositivos?

    No, your Internet Service Provider can't see any of the activities of the devices that are connected to your Network Extender.

  5. Do specific ports need to be enabled on my router or firewall for the Network Extender to work?

    No, the Network Extender uses standard IPSec ESP VPN ports to make its connection through the internet. No debería requerir ninguna configuración especial del puerto.

    In those rare instances in which the Network Extender can't connect to the Verizon Wireless network, you may need to open ports 500, 4500, 53 and 52428. Contact your ISP, Network Administrator or switch/router/firewall manufacturer for detailed instructions on how to open ports on your equipment.

  6. Will users of my Network Extender be able to intercept or listen in on each other’s conversations?

    No, all calls using the Network Extender are private and secure for all callers (even those not on the priority list). Callers using the Network Extender benefit from the same security and privacy as the Verizon Wireless network.

Cómo usar el extensor de red

  1. ¿Cómo me conecto a la red del extensor?

    Each time you want to connect to the Network Extender, you'll need to be within 15 feet* of it to establish an initial connection with its network.

    Once you've connected to the Network Extender network, you can move within a broader coverage area (40 feet from the Network Extender or up to a 5,000 square foot area). You can make and receive calls as usual as long as you stay within the Network Extender coverage area.

    *The coverage area required to establish an initial connection and the broader coverage area of the Network Extender cannot be guaranteed and may vary due to environmental factors, such as physical structures and the strength of external tower coverage.

  2. How do I know if I'm connected to the Network Extender network?

    There are 2 ways to verify that you're connected to the Network Extender network:

    • Call #48 from your mobile phone to hear an announcement

    • Listen for a short double tone on your mobile phone whenever making or receiving a call

    • Algunos dispositivos tienen un indicador visual

  3. Si salgo del área de cobertura de mi extensor de red, ¿se desconectará mi teléfono?

    No, your call will continue uninterrupted when you move outside of the Network Extender coverage area (as long as you have enough signal strength from the external Verizon Wireless network at your location).

  4. Will a call placed outside of the Network Extender coverage area transfer to the Network Extender network?

    No, calls initiated outside of the Network Extender coverage area are not transferred when entering the range of the Network Extender network. You'll need to end your call to connect to the Network Extender.

  5. ¿Mi dispositivo móvil tomará la red de mi extensor de red o la red de Verizon Wireless según la intensidad de la señal?

    Sí, tu dispositivo se conectará automáticamente a la red que tenga la mejor señal.

    If you're registered with the Network Extender and are within the Network Extender coverage area when you initiate or receive a call, your mobile phone will use the Network Extender network. If you move beyond the Network Extender coverage area, your call will seamlessly transfer to the Verizon Wireless network provided that coverage is available.

    If you're registered with the Verizon Wireless network when you initiate or receive a call, your mobile phone will use the Verizon Wireless network.

  6. ¿El extensor de red afectará la cantidad de barras que aparecen en mi dispositivo móvil?

    Yes, once your mobile device is registered with the Network Extender, you'll notice the number of bars for the 1X icon and EV icon may increase.

  7. El extensor de red ¿hace que mi teléfono móvil gaste menos batería?

    Yes, you may experience less drain on your mobile phone's battery when connected to the Network Extender.

  8. What happens to my Network Extender if I lose my connection to the Internet?

    The Network Extender requires an active broadband internet connection. You won't be able to use Network Extender functionality until your internet connection is restored. When your internet connection is restored, the Network Extender will reestablish its connection.

  9. Will my call quality be impacted if I'm uploading or downloading large files while using the Network Extender?

    Call quality can be affected when your broadband connection is being used simultaneously by bandwidth intensive apps (e.g., emailing large attachments). Factores tales como el tipo y la velocidad de tu conexión de banda ancha modificarán el impacto sobre la calidad de las llamadas.

  10. ¿Puedo usar el servicio de información (411 Search) con el extensor de red?

    Yes. 411 Search is available when calling inside the Network Extender coverage area. Las llamadas se facturarán según las tarifas estándar del servicio 411 Search.

  11. ¿Puedo usar más de un extensor de red en la misma casa?

    No es recomendable colocar varios extensores de red en una misma casa. Interference can occur when Network Extenders are placed close to one another.

  12. ¿Qué significa cuando recibo el mensaje "All Circuits Busy" al intentar realizar una llamada usando el extensor de red?

    The "All Circuits Busy" message means that all 6 available channels on your Network Extender are in use. We recommend that you set up your Managed Access settings in My Verizon to give priority access to your household members.

Facturación

  1. ¿Tengo que pagar cargos adicionales para usar un extensor de red?

    No. No hay cargos adicionales por el uso del extensor de red. Puedes simplemente comprar la unidad y disfrutar de los beneficios de la cobertura doméstica optimizada. All rates and policies associated with your calling plan will apply when connected to the Network Extender.

Network Extender for Business

  1. El extensor de red ¿es el mismo dispositivo que el extensor de red para negocios?

    No, these are 2 different devices:

    • The Network Extender is designed to enhance the wireless coverage within a residential home.

    • The Network Extender for Business is intended to support the specific calling and data needs of a business environment.


    For more information on the Network Extender for Business, see our Network Extender for Business FAQ page.