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3G Preferred Roaming List (PRL) FAQs

Updating the Preferred Roaming List on your 3G phone ensures that your phone will connect to the correct in-network cell tower and that you can roam when outside your home network.

3G Preferred Roaming List update guide

  1. Why do I need to perform the 3G Preferred Roaming List update on my mobile phone?

    By performing this update your phone will have the best possible service with us.

    For 4G LTE or 5G Ultra Wideband devices, you don't need to do anything to update the Preferred Roaming List.

  2. How can I perform the 3G Preferred Roaming List update so I get better coverage?

    To complete the Preferred Roaming List update:

    1. Call *228 from your home coverage area.
    2. When prompted, select 2 to update your phone's preferred roaming list. (This process may take up to 2 minutes.)
    3. Once completed, a confirmation message will be played, and a message will display on the phone's screen.

  3. How often do I need to perform the 3G Preferred Roaming List update?

    This update should be performed every 3 months and after changing plans.

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