Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

RED HYDROGEN ONE - Support Overview

Find support and online tools for your HYDROGEN ONE device.

Filtra todos los temas a continuación.


Accesorios

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Configuración, activación básica y guías de usuario

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Hacer una activación inalámbricamente (OTA)

Te mostramos cómo hacer la configuración/activación inicial de tu smartphone 3G o 4G o teléfono básico. 

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

RED HYDROGEN ONE - Activate / Set Up Device

Te mostramos cómo realizar una activación rápida y configurar tu HYDROGEN ONE.

RED HYDROGEN ONE - Add an Existing Google Account

Te mostramos cómo agregar una cuenta de Google (Gmail) existente en tu HYDROGEN ONE.

RED HYDROGEN ONE - Adjust Account Sync Settings

Here's how to check sync settings if you're not receiving email and app notifications on your HYDROGEN ONE.

RED HYDROGEN ONE - Create a New Google Account

Here's how to create a new Google (Gmail) account for your HYDROGEN ONE.

RED HYDROGEN ONE - Turn Android™ Device Protection On / Off

Te mostramos cómo activar o desactivar la protección de dispositivos Android en tu HYDROGEN ONE.

RED HYDROGEN ONE User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Configurar el servicio prepagado de Verizon - Android™

Te mostramos cómo activar el servicio prepagado en un dispositivo Android.

Guía para una configuración inteligente

Aprende a realizar copias de seguridad y transferir tu contenido, activar tu nuevo teléfono e intercambiar el dispositivo usado con nuestra Guía de configuración inteligente.

Validar dirección de emergencia (E911)

Te mostramos cómo validar tu dirección de emergencia (E911).

Hacer copia de seguridad y transferir contenido

RED HYDROGEN ONE - Move Files from Internal Storage to SD / Memory Card

Te mostramos cómo transferir archivos del almacenamiento interno a una tarjeta SD/tarjeta de memoria en tu HYDROGEN ONE.

RED HYDROGEN ONE - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your HYDROGEN ONE and a computer.

RED HYDROGEN ONE - Transfer Data via Android® Beam

Te mostramos cómo transferir datos inalámbricamente desde tu HYDROGEN ONE a otro dispositivo compatible con NFC.

Guía para una configuración inteligente

Aprende a realizar copias de seguridad y transferir tu contenido, activar tu nuevo teléfono e intercambiar el dispositivo usado con nuestra Guía de configuración inteligente.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Lo básico

Cómo ver la disponibilidad del servicio de Verizon Wireless

Aprende cómo verificar si tu ubicación tiene disponible el servicio móvil de Verizon. Sigue estas instrucciones para ver si hay cobertura en tu área.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

RED Hydrogen One Simulator: Charging Your Phone

Learn how to charge your RED Hydrogen One.

RED Hydrogen One Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your RED Hydrogen One.

RED Hydrogen One Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your RED Hydrogen One.

RED Hydrogen One Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your RED Hydrogen One.

Batería y carga

Reiniciar el dispositivo móvil

Aprende cómo apagar el dispositivo y volver a encenderlo.

RED HYDROGEN ONE - Turn Power Saver On / Off

Te mostramos cómo activar o desactivar el modo de ahorro de energía para administrar el rendimiento de la batería de tu RED HYDROGEN ONE.

RED HYDROGEN ONE - View / Extend Battery Life

Te mostramos cómo extender la duración de la batería, ver el estado de carga/batería restante y determinar qué es lo que más consume batería en tu HYDROGEN ONE.

RED HYDROGEN ONE - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your HYDROGEN ONE.

Turn Battery Optimization On / Off - Android™ 6.x and higher (RED)

Battery optimization helps conserve battery power on your RED device and is turned on by default.

Bluetooth

Crea una conexión emparejada - Windows

Conoce crear una conexión Bluetooth con una computadora con Windows.

RED HYDROGEN ONE - Send Contact via Bluetooth®

Te mostramos cómo enviar un contacto con tu HYDROGEN ONE a través de Bluetooth.

RED HYDROGEN ONE - Turn Bluetooth On / Off

Te mostramos cómo activar o desactivar Bluetooth en tu HYDROGEN ONE y hacerlo visible para emparejar otros dispositivos.

RED Hydrogen One Simulator: Pairing with a Bluetooth® Device

See how to pair your RED Hydrogen One with your Bluetooth device.

Solucionar el modo Car Kit

Esto es lo que debes hacer si tu dispositivo se congela en el modo Car Kit.

Llamadas y marcado

Llamada en espera - Smartphone

Te mostramos cómo responder una llamada en tu smartphone Android/BlackBerry/Windows mientras estás en otra.

Mover fotos/videos al dispositivo - Smartphone Android™

Transfiere fotos y videos de una computadora/PC a un smartphone Android.

RED HYDROGEN ONE - Add / Remove Speed Dial Number

Te mostramos cómo agregar o eliminar un número de marcado rápido en tu HYDROGEN ONE.

RED HYDROGEN ONE - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your HYDROGEN ONE.

RED HYDROGEN ONE - Call a Number

Here's how to place a call on your HYDROGEN ONE.

RED HYDROGEN ONE - Manage DTMF Tones

Here's how to change the length of the DTMF tones on your HYDROGEN ONE.

RED HYDROGEN ONE - Manage the Call Reject / Ignore List

Here's how to manage your blocked call list on your HYDROGEN ONE.

RED HYDROGEN ONE - Place a Conference Call

Te mostramos cómo realizar una llamada en conferencia con tu HYDROGEN ONE.

RED HYDROGEN ONE - Redial

Here's how to redial a number from your HYDROGEN ONE.

RED HYDROGEN ONE - View / Delete Call History

Te mostramos cómo ver o borrar el historial de llamadas de tu HYDROGEN ONE.

RED Hydrogen One Simulator: Activating Wi-Fi calling

Discover how to activate wifi calling with your RED Hydrogen One.

RED Hydrogen One Simulator: Calling a Contact

An interactive guide on how to call a contact using your RED Hydrogen One.

RED Hydrogen One Simulator: Calling a New Number

Discover how to use your RED Hydrogen One to call a new number.

RED Hydrogen One Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your RED Hydrogen One.

RED Hydrogen One Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your RED Hydrogen One.

RED Hydrogen One Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your RED Hydrogen One.

RED Hydrogen One Simulator: Switching Between Calls

Learn how to switch between two phone calls on your RED Hydrogen One.

RED Hydrogen One Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your RED Hydrogen One.

RED Hydrogen One Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your RED Hydrogen One.

RED Hydrogen One Simulator: Using speakerphone

Discover how to use the speakerphone on your RED Hydrogen One.

RED Hydrogen One Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your RED Hydrogen One.

Cámara, fotos y videos

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

RED HYDROGEN ONE - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your HYDROGEN ONE.

RED HYDROGEN ONE - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your HYDROGEN ONE and a computer.

RED HYDROGEN ONE - Record and Share a Video

Te mostramos cómo grabar y compartir un video con tu HYDROGEN ONE.

RED HYDROGEN ONE - Share Picture from Gallery

Te mostramos cómo compartir una foto que hayas guardado en tu HYDROGEN ONE.

RED HYDROGEN ONE - Share Video from Gallery

Te mostramos cómo compartir un video guardado en tu HYDROGEN ONE.

RED HYDROGEN ONE - Take and Share a Picture

Te mostramos cómo tomar y compartir una foto con tu HYDROGEN ONE.

RED HYDROGEN ONE - View Pictures / Videos

Te mostramos cómo ver fotos y/o videos en tu HYDROGEN ONE.

RED Hydrogen One Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your RED Hydrogen One.

RED Hydrogen One Simulator: Adjusting your display size

Learn how to adjust display size on your RED Hydrogen One.

RED Hydrogen One Simulator: Adjusting your font size

A visual guide for adjusting font size using your RED Hydrogen One.

RED Hydrogen One Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your RED Hydrogen One.

RED Hydrogen One Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to take a selfie with your RED Hydrogen One.

RED Hydrogen One Simulator: Recording a Video

Learn how to record a video using your RED Hydrogen One.

RED Hydrogen One Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your RED Hydrogen One.

RED Hydrogen One Simulator: Taking a 4-View picture

Discover how to take a a 4-view photo using your RED Hydrogen One.

RED Hydrogen One Simulator: Taking a 4-View selfie

An interactive guide on how to take a 4-view selfie with your RED Hydrogen One.

RED Hydrogen One Simulator: Taking a 4-View video

Discover how to take a a 4-view video using your RED Hydrogen One.

RED Hydrogen One Simulator: Taking a Picture

Discover how to take a photo using your RED Hydrogen One.

RED Hydrogen One Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your RED Hydrogen One.

RED Hydrogen One Simulator: Transferring Photos to an SD Card

Learn how to transfer to photos to an SD Card on your RED Hydrogen One.

RED Hydrogen One Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your RED Hydrogen One.

RED Hydrogen One Simulator: Using TalkBack

An interactive guide on how to use talkback with your RED Hydrogen One.

RED Hydrogen One Simulator: Using screen magnification

Learn how to use screen magnification on your RED Hydrogen One.

RED Hydrogen One Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your RED Hydrogen One.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Conectividad para computadora/PC

RED HYDROGEN ONE - USB Debugging Mode

Te mostramos cómo facilitar la conexión entre tu HYDROGEN ONE y una computadora con el SDK de Android.

Resolver problemas de Windows Device Manager

Te mostramos cómo resolver conflictos de los controladores si tu dispositivo no se conecta correctamente con tu computadora.

Contactos

Exportar información de Contacto/Directorio telefónico a archivos .CSV - Microsoft® Windows Mail/Microsoft Outlook

Te mostramos cómo exportar contactos desde tu dispositivo a archivos de valores separados por comas (.csv) a través de Microsoft Windows Mail / Microsoft Outlook.

RED HYDROGEN ONE - Add a Contact

Here's how to add a phonebook contact to your HYDROGEN ONE.

RED HYDROGEN ONE - Contact Display Options

Te mostramos cómo configurar la visualización de tus contactos en tu HYDROGEN ONE.

RED HYDROGEN ONE - Delete a Contact

Te mostramos cómo borrar un contacto de tu HYDROGEN ONE.

RED HYDROGEN ONE - Edit a Contact

Te mostramos cómo editar un contacto en tu HYDROGEN ONE.

RED HYDROGEN ONE - Export Contacts to SD / Memory Card

Here's how to export contacts to the memory card in your HYDROGEN ONE.

RED HYDROGEN ONE - Import Contacts from SD / Memory Card

Te mostramos cómo importar contactos desde una tarjeta de memoria/SD a tu HYDROGEN ONE.

RED HYDROGEN ONE - Link / Unlink Contacts

Te mostramos cómo vincular o desvincular contactos duplicados en tu HYDROGEN ONE.

RED HYDROGEN ONE - Send Contact via Bluetooth®

Te mostramos cómo enviar un contacto con tu HYDROGEN ONE a través de Bluetooth.

RED HYDROGEN ONE - View Contact Sync Source

Te mostramos cómo ver desde dónde se importó un contacto del directorio telefónico en tu HYDROGEN ONE.

RED Hydrogen One Simulator: Adding a Contact

Learn how to add a new contact to your RED Hydrogen One.

RED Hydrogen One Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your RED Hydrogen One.

RED Hydrogen One Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your RED Hydrogen One.

RED Hydrogen One Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your RED Hydrogen One without looking at it.

RED Hydrogen One Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your RED Hydrogen One.

RED Hydrogen One Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your RED Hydrogen One.

Datos

RED HYDROGEN ONE - Allow / Deny Data Roaming

Te mostramos cómo activar o desactivar el roaming de datos en tu RED HYDROGEN ONE.

RED HYDROGEN ONE - Manage Data Usage

Te mostramos cómo cambiar el ciclo de uso de datos y establecer advertencias y/o límites de datos en tu HYDROGEN ONE.

RED HYDROGEN ONE - Turn Data On / Off

Te mostramos cómo activar o desactivar los datos móviles en tu HYDROGEN ONE.

Fecha y hora

RED HYDROGEN ONE - Set Date and Time

If your HYDROGEN ONE shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

Sitio web de Mi Verizon - Ve la información del dispositivo

Descubre cómo ver la información (por ejemplo, el modelo, el número de SIM, el valor de intercambio, etc.) de un dispositivo de tu cuenta a través del sitio web de Mi Verizon.

RED HYDROGEN ONE - View Device ID (ESN/ IMEI / MEID)

Te mostramos cómo ver el ID del dispositivo (IMEI) de tu HYDROGEN ONE.

RED HYDROGEN ONE - View MAC Address

Te mostramos cómo ver la dirección MAC de Wi-Fi de tu HYDROGEN ONE.

RED HYDROGEN ONE - View Phone Number

Te mostramos cómo ver el número telefónico de tu HYDROGEN ONE.

Configuraciones de dispositivos

RED HYDROGEN ONE - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Font size, Display size, etc.) for your HYDROGEN ONE.

RED HYDROGEN ONE - Manage Do Not Disturb Settings

If your HYDROGEN ONE isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb.

RED HYDROGEN ONE - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your HYDROGEN ONE, view this info.

RED HYDROGEN ONE - Turn Screen Inversion On / Off

Te mostramos cómo invertir el esquema de colores de tu HYDROGEN ONE.

RED HYDROGEN ONE - Turn Screen Rotation On / Off

Te mostramos cómo verificar la configuración si la pantalla de tu HYDROGEN ONE no gira ni se voltea.

RED Hydrogen One Simulator: Accessing Settings

Explore how to access settings on your RED Hydrogen One to change alert sounds, turn off GPS and more.

RED Hydrogen One Simulator: Adding an Account

Explore how to add an account on your RED Hydrogen One.

RED Hydrogen One Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your RED Hydrogen One by adjusting the screen timeout.

RED Hydrogen One Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your RED Hydrogen One.

RED Hydrogen One Simulator: Changing the Ringtone

Learn how to change the ringtone on your RED Hydrogen One.

RED Hydrogen One Simulator: Configuring Location Settings

Learn how to manage location settings on your RED Hydrogen One.

RED Hydrogen One Simulator: Managing Data Usage

Discover how to manage data usage on your RED Hydrogen One.

RED Hydrogen One Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to manage data usage with data saver on your RED Hydrogen One.

RED Hydrogen One Simulator: Removing an Account

Explore how to remove an account on your RED Hydrogen One.

RED Hydrogen One Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your RED Hydrogen One to Airplane mode.

RED Hydrogen One Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your RED Hydrogen One's battery life for the most important functions.

Email/Gmail

Gmail for Android - View Messages

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

Dejar o quitar copias de los mensajes de correo electrónico en el servidor de mensajería

Aquí encontrarás información sobre cómo dejar o eliminar copias de correos electrónicos en el servidor.

RED HYDROGEN ONE - Add a Personal / Corporate Email Account

Te mostramos cómo configurar una cuenta de email personal/corporativa en tu HYDROGEN ONE.

RED HYDROGEN ONE - Compose and Send Email Message

Here's how to compose and send an email message from your HYDROGEN ONE.

RED HYDROGEN ONE - Delete Email Messages

Te mostramos cómo borrar los mensajes de email de tu HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Data Usage Settings

Te mostramos cómo modificar las opciones de uso de datos para la cuenta de email personal en tu HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Notification Settings

Here's how to check settings if you're not getting notifications for a personal email account on your HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Signature Settings

Te mostramos cómo ingresar o editar la firma de un email personal en tu HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Sync Frequency Settings

Te mostramos cómo ajustar la configuración de la frecuencia de sincronización del email personal en tu HYDROGEN ONE.

RED HYDROGEN ONE - Manage Corporate Email Settings

Here's how to update the work email for your HYDROGEN ONE.

RED HYDROGEN ONE - Perform a Gmail Sync

Te mostramos cómo sincronizar el email, los contactos, el calendario y otro contenido de Google en tu HYDROGEN ONE.

RED HYDROGEN ONE - Remove Gmail Account

Te mostramos cómo eliminar una cuenta de Gmail (Google) en tu HYDROGEN ONE.

RED HYDROGEN ONE - Remove a Personal / Corporate Email Account

Te mostramos cómo eliminar una cuenta de email personal/corporativa de tu HYDROGEN ONE.

RED HYDROGEN ONE - View and Reply to an Email Message

Te mostramos cómo ver y responder un mensaje de email en tu HYDROGEN ONE.

RED Hydrogen One Simulator: Forwarding an Email

Learn how to forward an email on your RED Hydrogen One.

RED Hydrogen One Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your RED Hydrogen One.

RED Hydrogen One Simulator: Replying to an Email

Discover how to reply to an email on your RED Hydrogen One.

RED Hydrogen One Simulator: Sending an Email

A step-by-step visual guide for sending an email from your RED Hydrogen One.

RED Hydrogen One Simulator: Sending an Email to a Group

See how to send a group email on your RED Hydrogen One.

RED Hydrogen One Simulator: Setting Up Corporate Email

Learn how to access your work email on your RED Hydrogen One.

RED Hydrogen One Simulator: Setting Up Personal Email

See how to access your existing email account on your RED Hydrogen One.

RED Hydrogen One Simulator: Switching Between Email Accounts

See how to access different email accounts on your RED Hydrogen One.

Actualizar contraseña de Gmail - Android™

Here's how to update the password for your Gmail account from your Android device.

Encuentra tu teléfono

Buscar mi dispositivo: Android™: Borrar un dispositivo de manera remota

Aquí tienes información sobre cómo localizar de forma remota y borrar la información de tu dispositivo Android.

Buscar mi dispositivo: Android™: Bloquear un dispositivo de manera remota

Aprende a usar Buscar mi dispositivo para ubicar y bloquear tu dispositivo de forma remota.

Buscar mi dispositivo: Android™: Hacer sonar un dispositivo de manera remota

Te mostramos cómo hacer sonar tu dispositivo Android de forma remota para que puedas encontrarlo.

Activar/desactivar Buscar mi dispositivo: Android™

Aquí tienes información sobre cómo localizar de forma remota, bloquear, hacer sonar o borrar la información de tu dispositivo Android.

GPS y servicios basados en la ubicación

GPS Location Settings - Android™

Aquí encontrarás información para ver/cambiar la configuración de ubicación GPS, lo que puede afectar la duración de la batería y la precisión de la ubicación.

RED HYDROGEN ONE - Turn GPS Location On / Off

Here's how to turn the GPS location for your HYDROGEN ONE on or off.

Copia de seguridad y restablecimiento de Google

RED HYDROGEN ONE - Google Backup and Restore

Te mostramos cómo asegurarte de que tu cuenta de Gmail, contactos, aplicaciones, etc. tengan una copia de seguridad en tu HYDROGEN ONE.

Pantalla de inicio

RED HYDROGEN ONE - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your HYDROGEN ONE.

RED HYDROGEN ONE - View / Manage Home Screen Panels

Te mostramos cómo ver/agregar/eliminar paneles y establecer un panel predeterminado en la pantalla de inicio de tu HYDROGEN ONE.

RED Hydrogen One Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your RED Hydrogen One for quick access to them.

RED Hydrogen One Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your RED Hydrogen One to help organize your apps.

RED Hydrogen One Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your RED Hydrogen One.

RED Hydrogen One Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your RED Hydrogen One.

RED Hydrogen One Simulator: Changing an icon's appearance

Find out how to change an icon's appearance on your RED Hydrogen One.

RED Hydrogen One Simulator: Changing the default Home screen

Learn to change the default home screen on your RED Hydrogen One.

RED Hydrogen One Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your RED Hydrogen One.

RED Hydrogen One Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your RED Hydrogen One.

Hotspot

RED HYDROGEN ONE - Change Mobile / Wi-Fi Hotspot Password

Te mostramos cómo cambiar la contraseña del hotspot móvil/Wi-Fi en tu HYDROGEN ONE.

RED HYDROGEN ONE - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Te mostramos cómo verificar la configuración si tienes problemas para conectarte al hotspot móvil en tu HYDROGEN ONE.

RED HYDROGEN ONE - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (password, network name, etc.) on your HYDROGEN ONE.

RED HYDROGEN ONE - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn the Mobile Hotspot for your HYDROGEN ONE on or off.

Internet y navegador de Internet

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Reiniciar e iniciar el navegador de Internet móvil

Conoce cómo reiniciar el dispositivo y acceder al navegador del servicio de Internet móvil Mobile Web 2.0 en tu dispositivo.

RED Hydrogen One Simulator: Bookmarking a Website

Learn how to bookmark a website on your RED Hydrogen One, so it's easy to find later.

RED Hydrogen One Simulator: Navigating to a Website

Discover how to find a website using your RED Hydrogen One.

RED Hydrogen One Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your RED Hydrogen One.

RED Hydrogen One Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your RED Hydrogen One.

Idioma

RED HYDROGEN ONE - Language Selection

Te mostramos cómo cambiar el idioma que usas en tu HYDROGEN ONE.

RED Hydrogen One Simulator: Changing the Language

Discover how to change the language settings on your RED Hydrogen One.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

RED HYDROGEN ONE - Add Additional Fingerprints

Te mostramos cómo agregar huellas dactilares adicionales para más seguridad en tu HYDROGEN ONE.

RED HYDROGEN ONE - Enable / Disable / Modify Screen Lock

Te mostramos cómo configurar, cambiar o deshabilitar la opción de bloqueo de pantalla (por ej., contraseña, diseño, etc.) de tu HYDROGEN ONE.

RED HYDROGEN ONE - Manage Screen Lock Settings

Te mostramos cómo configurar el bloqueo de pantalla de tu HYDROGEN ONE.

RED HYDROGEN ONE - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your HYDROGEN ONE.

RED HYDROGEN ONE - Set Lock Screen Notifications

Te mostramos cómo administrar la forma en que aparecen las notificaciones en tu HYDROGEN ONE cuando la pantalla está bloqueada.

RED HYDROGEN ONE - Set Up Face Recognition

Te mostramos cómo configurar el escaneo de reconocimiento facial para acceder a tu HYDROGEN ONE.

RED HYDROGEN ONE - Set Up Fingerprint Recognition

Te mostramos cómo configurar el reconocimiento de huellas dactilares en tu HYDROGEN ONE.

RED HYDROGEN ONE - Smart Lock

Te mostramos cómo activar y personalizar la configuración de Smart Lock en tu HYDROGEN ONE.

RED HYDROGEN ONE - Unlock Screen

Te mostramos cómo desbloquear la pantalla de tu HYDROGEN ONE.

RED Hydrogen One Simulator: Setting Screen Security

A visual guide for setting screen security on your RED Hydrogen One to help protect your private information.

RED Hydrogen One Simulator: Unlocking the Screen

See how to unlock the screen on your RED Hydrogen One.

Memoria/almacenamiento

Insertar la tarjeta de memoria que contiene las canciones de la lista de reproducción (playlist)

Prueba esto si las canciones almacenadas en tu tarjeta de memoria/SD no aparecen en la lista de reproducción de tu teléfono básico 3G.

RED HYDROGEN ONE - Check Device Storage

Here's how to free up space if your HYDROGEN ONE runs slow / crashes, apps freeze or you can't save media.

RED HYDROGEN ONE - Export Contacts to SD / Memory Card

Here's how to export contacts to the memory card in your HYDROGEN ONE.

RED HYDROGEN ONE - Format SD / Memory Card

Te mostramos cómo borrar todos los datos de la tarjeta de memoria/tarjeta SD de tu HYDROGEN ONE.

RED HYDROGEN ONE - Import Contacts from SD / Memory Card

Te mostramos cómo importar contactos desde una tarjeta de memoria/SD a tu HYDROGEN ONE.

RED HYDROGEN ONE - Insert or Remove SD / Memory Card

Te mostramos cómo insertar o quitar una tarjeta de memoria/tarjeta SD en tu HYDROGEN ONE.

RED HYDROGEN ONE - Move Files from Internal Storage to SD / Memory Card

Te mostramos cómo transferir archivos del almacenamiento interno a una tarjeta SD/tarjeta de memoria en tu HYDROGEN ONE.

RED HYDROGEN ONE - Remove SD / Memory Card

Here's how to remove the SD / Memory card from your HYDROGEN ONE.

Hotspot móvil

RED Hydrogen One Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your RED Hydrogen One as a Mobile Hotspot, so you can share your data connection with other devices.

RED Hydrogen One Simulator: Using Near Field Communication and Android Beam™

An interactive guide for using near field communication on your RED Hydrogen One as a Mobile Hotspot, so you can share your files with other devices.

Música

Transferir música al dispositivo - Smartphone Android™

Para transferir archivos de música desde una computadora a un smartphone Android.

Navegación y multitareas

RED Hydrogen One Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your RED Hydrogen One.

RED Hydrogen One Simulator: Navigating multiple Home screens

Find out how to navigate multiple Home screens on your RED Hydrogen One.

RED Hydrogen One Simulator: Using Split Screen

See how to use split screen on your RED Hydrogen One.

RED Hydrogen One Simulator: Using picture-in-picture

See how to use picture-in-picture on your RED Hydrogen One.

RED Hydrogen One Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your RED Hydrogen One.

Near Field Communication (NFC) 

RED HYDROGEN ONE - Manage Contactless Payments

Te mostramos cómo usar el servicio "Tap & Pay" con tu HYDROGEN ONE.

RED HYDROGEN ONE - Transfer Data via Android® Beam

Te mostramos cómo transferir datos inalámbricamente desde tu HYDROGEN ONE a otro dispositivo compatible con NFC.

RED HYDROGEN ONE - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your HYDROGEN ONE to other NFC-capable devices.

RED HYDROGEN ONE - Turn NFC On / Off

Te mostramos cómo activar o desactivar NFC para que las aplicaciones compatibles puedan transferir archivos desde tu HYDROGEN ONE.

Sistema operativo y software

RED HYDROGEN ONE - Factory Data Reset (Powered Off)

Te mostramos cómo restablecer la configuración de fábrica/realizar un restablecimiento completo de tu RED HYDROGEN ONE si la pantalla se congela o si ocurren problemas con las llamadas, alguna aplicación, audio o sincronización y el dispositivo no se inicia.

RED HYDROGEN ONE - Factory Data Reset (Powered On)

Te mostramos cómo restablecer la configuración de fábrica/realizar un restablecimiento completo de tu RED HYDROGEN ONE si la pantalla se congela o si ocurren problemas con las llamadas, alguna aplicación, audio o sincronización.

RED HYDROGEN ONE - Install Device Software Update

Te mostramos cómo buscar e instalar actualizaciones de software en tu HYDROGEN ONE.

RED HYDROGEN ONE - Software Update

Recibe instrucciones sobre cómo descargar la última actualización de software para acceder a mejoras y correcciones en tu dispositivo.

RED HYDROGEN ONE - View Software Version

Here's how to view the current software version your HYDROGEN ONE is running.

Tarjeta SIM

RED HYDROGEN ONE - Enable / Disable / Modify SIM PIN

Te mostramos cómo cambiar, activar o desactivar el PIN de la SIM de tu HYDROGEN ONE.

RED HYDROGEN ONE - Insert / Remove SIM Card

Te mostramos cómo insertar o quitar correctamente la tarjeta SIM de tu HYDROGEN ONE.

RED HYDROGEN ONE - View SIM Card Number

Te mostramos cómo ver el número de la tarjeta SIM de tu HYDROGEN ONE.

RED Hydrogen One Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your RED Hydrogen One.

RED Hydrogen One Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your RED Hydrogen One.

SIM Card FAQs - Replace & activate a new card

Aprende a configurar y activar una nueva tarjeta SIM. Reemplaza una tarjeta perdida o pon una nueva cuando traigas tu propio dispositivo (BYOD) y te cambies a un dispositivo móvil de Verizon.

Desbloquear PIN de la SIM - Smartphones/tablets Android

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

Sonidos, volumen y audio

RED HYDROGEN ONE - Record and Play File - Voice Recorder

Te mostramos cómo grabar y reproducir un archivo de sonido en tu HYDROGEN ONE.

RED HYDROGEN ONE - Save a Ringtone

Here's how to save a Messages app audio file as a ringtone to your HYDROGEN ONE.

RED HYDROGEN ONE - Set Ringtones / Notification Sounds

Te mostramos cómo seleccionar o cambiar timbres o sonidos de notificaciones en tu HYDROGEN ONE.

RED HYDROGEN ONE - Use Speakerphone

Te mostramos cómo usar la funcionalidad de altavoz en tu HYDROGEN ONE.

RED HYDROGEN ONE - Vibrate Mode

Here's how to turn vibrate mode on or off for your HYDROGEN ONE.

RED HYDROGEN ONE - Volume Controls

Here's how to adjust volume if your HYDROGEN ONE doesn't vibrate or play sounds when receiving calls / messages.

Indicadores/luces de estado

RED HYDROGEN ONE - View Signal Strength

Te mostramos cómo ver la intensidad de la señal de tu HYDROGEN ONE.

TV

RED HYDROGEN ONE - View Device Screen on TV

Here's how to display content from your HYDROGEN ONE on a TV or another media device.

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Dar de baja iMessage - No se pueden enviar/recibir SMS/MMS en un dispositivo que no sea Apple

Te mostramos información que te ayudará si no puedes enviar o recibir mensajes de texto/MMS en un dispositivo que no sea de Apple.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

RED HYDROGEN ONE - Auto Receive Messages

Te mostramos cómo verificar la configuración de tu HYDROGEN ONE si no recibes mensajes de foto/video.

RED HYDROGEN ONE - Create and Send a Text Message

Te mostramos cómo crear y enviar un mensaje de texto en tu HYDROGEN ONE.

RED HYDROGEN ONE - Cut, Copy and Paste Text

Te mostramos cómo cortar, copiar y pegar texto en tu HYDROGEN ONE.

RED HYDROGEN ONE - Delete Messages

Here's how to delete messages from your HYDROGEN ONE.

RED HYDROGEN ONE - Text Message Notification Settings

Here's how to turn text message notifications on or off for the Messages app on your HYDROGEN ONE.

RED HYDROGEN ONE - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your HYDROGEN ONE via the Messages app.

RED HYDROGEN ONE - Turn Premium SMS Permissions On / Off

Te mostramos cómo cambiar los permisos para permitir o bloquear el envío de mensajes de texto premium en tu HYDROGEN ONE.

RED HYDROGEN ONE - View Text Messages

Te mostramos cómo ver mensajes de texto a través de la aplicación Messages en tu HYDROGEN ONE.

Sugerencias, trucos y soluciones rápidas

RED HYDROGEN ONE - Capture a Screenshot

Te mostramos cómo hacer una captura de pantalla en tu HYDROGEN ONE.

RED HYDROGEN ONE - Set Up Printing

Te mostramos cómo instalar y agregar una impresora a tu HYDROGEN ONE.

RED Hydrogen One Simulator: Planning Your Day

Discover how to do plan your day with your RED Hydrogen One.

RED Hydrogen One Simulator: Searching Your Photos

Discover how to do a photo search using Google on your RED Hydrogen One.

RED Hydrogen One Simulator: Searching Your Screen

Discover how to do a screen search using Google on your RED Hydrogen One.

RED Hydrogen One Simulator: Setting Up Google Assistant™

See how to use set up Google Assistant on your RED Hydrogen One.

RED Hydrogen One Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email on your RED Hydrogen One.

RED Hydrogen One Simulator: Using Your Feed

See how to use Googleto automatically give you updates and information you want on your RED Hydrogen One.

Accesibilidad visual y auditiva

Configuración de accesibilidad - Android™

Te mostramos cómo configurar las opciones básicas de accesibilidad para tu smartphone o tablet Android.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Gestos de ampliación/Zoom táctil - Android™

Te mostramos cómo configurar los gestos de ampliación en tu smartphone o tablet Android.

RED HYDROGEN ONE - Manage TTY Settings

Te mostramos cómo cambiar la configuración de TTY en tu HYDROGEN ONE.

Turn Assisted Dialing On / Off - RED

Here's how to turn assisted dialing for your RED smartphone on or off.

Fondos de pantalla/Tema

RED Hydrogen One Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your RED Hydrogen One.

Wi-Fi y red

RED HYDROGEN ONE - Access Wi-Fi Direct

Te mostramos cómo usar Wi-Fi Direct para que puedas conectar con facilidad tu HYDROGEN ONE con otros dispositivos compatibles con Wi-Fi.

RED HYDROGEN ONE - Add a Virtual Private Network

Te mostramos cómo agregar una red privada virtual (VPN) a tu HYDROGEN ONE.

RED HYDROGEN ONE - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your HYDROGEN ONE.

RED HYDROGEN ONE - Auto Switch Between Wi-Fi & Mobile Data Networks

Te mostramos cómo permitir que tu HYDROGEN ONE cambie automáticamente entre Wi-Fi y datos móviles.

RED HYDROGEN ONE - Network Mode Settings

Here's how to view network type if your HYDROGEN ONE is having issues with signal strength.

RED HYDROGEN ONE - Remove Wi-Fi Connection

Te mostramos cómo eliminar una red Wi-Fi guardada en tu HYDROGEN ONE.

RED HYDROGEN ONE - Reset Network Settings

Te mostramos cómo restablecer la configuración si tu HYDROGEN ONE no puede conectarse a los datos o enviar/recibir mensajes.

RED HYDROGEN ONE - Tethered Modem Connection

Here's how to use your HYDROGEN ONE as a modem to connect to the internet via a USB or Bluetooth connection.

RED HYDROGEN ONE - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your HYDROGEN ONE.

RED HYDROGEN ONE - Turn Wi-Fi On / Off

Te mostramos cómo activar o desactivar Wi-Fi en tu HYDROGEN ONE.

RED Hydrogen One Simulator: Connecting to a Wi-Fi Network

Learn how to use your RED Hydrogen One to connect to a Wi-Fi network, so you can access the internet without using data.