Will I be charged for shipping when I redeem my Amazon products?
No, you will not be charged for shipping on your Amazon products.
Will I be able to select other products of equal value?
No, you will not be able to select other products.
Can I resume shopping at a later time if items are already in my Amazon cart?
Yes, you can. Just be sure to resume your cart before your 60 days expire.
Is there a phone number I can call for help?
Amazon support is available here: 1.800.280.4331
Why am I being charged for my Amazon products?
You should not be charged for any promotional items. Ensure that you only have promotional items in your cart at no-charge. You will be charged for any shopping beyond what your promotion includes (like books, groceries, paper products, etc.).
Will I have to remember to log in to my Verizon account to redeem my Amazon promotional item(s)?
No, we don’t want you to miss out, so we will send you some reminders to make sure you remember.
Can I order multiple devices if I want more than one?
Yes, you will receive your promotional item(s) and you can also add additional item(s) to your cart. You will just be charged for any items above your promotional item(s).
If I’m entitled to multiple items with my offer, can I redeem just one?
No, the items come as a package deal, so redeeming one will redeem all Amazon promotional items.
Why do I have to wait so long to redeem my promotion?
We require the customer to make payment on their first bill to ensure they are in good standing before the promotion is eligible to redeem.
How can I see my redemption code?
You will not see the redemption code. It is embedded on the back-end for a more seamless experience.
What do I do if my items aren’t appearing in my cart as free?
Ensure that you are only redeeming for the items included in the promotion. Verify that the promotion hasn't already been redeemed. Return to Verizon and restart your redemption from Verizon.
What is good standing?
Good standing ensures that you are current on your Verizon bill.