You can redeem your Amazon products 65 days after you have installed your Fios Internet service, as long as your account is in good standing.
How long do I have to redeem my Amazon products?
You have 60 days after you've satisfied your 65 day wait period to be able to redeem your Amazon products or until 4/11/2021, whichever is sooner.
How can I redeem my Amazon products?
Once you are eligible to redeem, you will receive an email with a ready to redeem message and instructions.
Can I redeem my Amazon products without an email?
Yes, you can. Log into My Verizon or My Fios app directly and select the tile for your Amazon promotion.
¿Aún no creaste una cuenta Mi Verizon? Regístrate con tu número telefónico, número de cuenta o número de pedido.
I don't want my Amazon products from my promotion. Do I have to get them?
You are not required to redeem your Amazon products. However, we encourage you to give these items to family or friends.
One of my Amazon products does not work or has arrived damaged. How can I receive a replacement?
You can contact Amazon for a replacement item or call: 1.800.280.4331
Do I need to have prime?
No, you do not need to have prime.
Will I be charged for shipping when I redeem my Amazon products?
No, you will not be charged for shipping on your Amazon products.
Will I be able to select other products of equal value?
No, you will not be able to select other products.
Can I resume shopping at a later time if items are already in my Amazon cart?
Yes, you can. Just be sure to resume your cart before your 60 days expire.
Is there a phone number I can call for help?
Amazon support is available here: 1.800.280.4331
Why am I being charged for my Amazon products?
You should not be charged for any promotional items. Ensure that you only have promotional items in your cart at no-charge. You will be charged for any shopping beyond what your promotion includes (like books, groceries, paper products, etc.).
Will I have to remember to log in to my Verizon account to redeem my Amazon promotional item(s)?
No, we don’t want you to miss out, so we will send you some reminders to make sure you remember.
Can I order multiple devices if I want more than one?
Yes, you will receive your promotional item(s) and you can also add additional item(s) to your cart. You will just be charged for any items above your promotional item(s).
If I’m entitled to multiple items with my offer, can I redeem just one?
No, the items come as a package deal, so redeeming one will redeem all Amazon promotional items.
Why do I have to wait so long to redeem my promotion?
We require the customer to make payment on their first bill to ensure they are in good standing before the promotion is eligible to redeem.
How can I see my redemption code?
You will not see the redemption code. It is embedded on the back-end for a more seamless experience.
What do I do if my items aren’t appearing in my cart as free?
Ensure that you are only redeeming for the items included in the promotion. Verify that the promotion hasn't already been redeemed. Return to Verizon and restart your redemption from Verizon.
What is good standing?
Good standing ensures that you are current on your Verizon bill.
How can I check the status of my Amazon order?
You can check the status of your order through Amazon support.
Will I be charged for these items if I cancel or downgrade my service?
No, you will not be charged if you cancel or downgrade your service after you’ve become eligible to redeem.
How can I return my promotional items?
For support regarding your Amazon items visit Amazon support.
What if my redemption email link does not work?
Visit the My Verizon and log in directly. You should see an Amazon redemption tile on the site.
