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Swap devices with someone on your account

Thinking about swapping phones with someone else on your account? It's easy to try out another phone that's active on your account while keeping your own phone number. Go to the Swap Devices page in My Verizon and follow the prompts to swap phones with someone else on your account.


  • You must be an Account Owner or Account Manager to perform a device swap.
  • The numbers must be on the same Verizon account while the lines are active. You can swap devices with someone on another account once the devices are deactivated.
  • If there is a pending order on your account, it will need to be complete or cancelled before you can swap devices.
  • Prepaid Family Accounts aren't able to swap devices at this time.

Preguntas frecuentes

swap-devices: Can I switch to a phone that was used on a different Verizon Wireless account?

Sí, si el dispositivo al que te deseas cambiar ya no está activo en la cuenta, puedes cambiarte.

Note: You won't be able to switch a device if it is active on a different account, if there's still a balance due on it or if fraudulent activity is associated with its Device ID.

swap-devices: Is there a charge for switching between 2 phones on my account?

There's no charge for switching between 2 devices on the same account, but if your existing data plan is not compatible with the type of phone you're trying to activate, you might have to purchase additional data for it.

swap-devices: Si intercambio mi teléfono por otro que está activado en mi cuenta, ¿perderé mis contactos y medios?

No perderás lo que tengas si primero haces una copia de seguridad en Verizon Cloud o en tu computadora a través de iTunes® o un software similar.

Obtén 600 GB de almacenamiento de Verizon Cloud incluido en Get More Unlimited o Do More Unlimited.

swap-devices: ¿Por qué mi dispositivo no es compatible con mi plan?

If your existing data plan doesn't match the new phone type you're trying to activate, you might have to purchase additional data for it or change plans. Some examples are if you're switching from a 3G to a 4G device or from a basic to a smartphone.

swap-devices: If I am swapping phones do I need a new device protection plan?

You may only need to update your device protection if 1 line has device protection and the other does not, or if both protection plans are incompatible. If you already have a device protection plan on that line, you can choose to either keep what you have or select another.