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Wireless Service Checklist FAQs

Información general

  1. Can I bring my own compatible phone?

    Yes, you can activate your own phone, tablet or other device if it's approved by Verizon Wireless. To determine whether your device is approved, check compatibility on our Activate Your Verizon Wireless Device page.

  2. ¿Verizon Wireless usa bloqueos o aplicaciones de protección de software en los dispositivos?

    Tenemos una política de desbloqueo de dispositivos que cubre a los dispositivos con planes mensuales estándar y con servicio prepagado. También cubre a los dispositivos con la política para el personal militar en servicio.

    Read the Verizon Wireless Device Unlocking Policy.

  3. What device protection options does Verizon offer?

    For more information on the device protection options available for your Verizon mobile device, including cost and program details, refer to our Device Protection Comparison Chart.

  4. What coverage mapping resources does Verizon Wireless offer?

    With our Coverage Locator, you can check domestic coverage by state, city, ZIP code or specific address.

  5. Does Verizon Wireless add additional fees and surcharges to my bill?

    Yes, your bill will include any applicable state and local taxes and Verizon Wireless surcharges. These charges are in addition to your plan's monthly access charge and the monthly charges associated with any optional services you subscribe to.

    Además de los recargos de Verizon Wireless que se calculen en base a la dirección de servicio correspondiente a su lugar de uso principal, se incluirán los siguientes recargos: (i) un cargo normativo (que ayuda a costear varios cargos gubernamentales que pagamos, incluyendo cargos por administración de números y licencias gubernamentales); (ii) un cargo por Servicio Universal Federal (y, si corresponde, un cargo por Servicio Universal Estatal) para recuperar los cargos que el gobierno nos impone para mantener el servicio universal; y (iii) un cargo administrativo, que ayuda a costear ciertos gastos en los que incurrimos, incluyendo cargos que nosotros o nuestros agentes pagamos a las compañías de telefonía local por entregar llamadas desde nuestros clientes a sus clientes, cargos y gravámenes aplicados a los centros y servicios de red; impuestos inmobiliarios y los cargos en los que incurrimos para cumplir con las obligaciones normativas. Ten en cuenta que estos son cargos de Verizon Wireless y no impuestos. En ocasiones, estos cargos, y lo que está incluido, están sujetos a cambios.

  6. How does Verizon Wireless calculate late payment fees?

    Late fees are calculated at a rate of 1.5% of the past due balance or $5, whichever is greater, subject to any applicable law that may limit such fees.

  7. What Verizon Wireless service options don't require a long-term contract?

    You can activate service without a long-term contract if you:

    • Activas el servicio con un dispositivo compatible con Verizon Wireless que ya tengas
    • Pagas el precio total de un nuevo dispositivo
    • Activate prepaid service

    Note: Some promotions may require a term contract.

  8. Can I change Verizon Wireless plans during my contract term? If so, are there any required fees or contract extensions?

    You can change to any qualifying plan that suits your needs at any time without having to pay a fee or extend your contract.

  9. How long is the Verizon Wireless trial period?

    At Verizon Wireless, we stand behind our service. If you're not completely satisfied, you can cancel service within 14 days and pay no early termination fee, if you return your device. Se puede aplicar un cargo por devolución.

  10. What taxes, fees and other charges am I responsible for if I cancel during the Verizon Wireless trial period? ¿Me reembolsarán el cargo por activación?

    Si cancelas el servicio dentro de los 14 días y devuelves tu dispositivo, solo tendrás que pagar los cargos en los que hayas incurrido.

    The activation fee is waived if you cancel service within the first 3 days.

    You won't need to pay an early termination fee if you return the device you purchased at a discount at the time of activation. El dispositivo debe estar en buenas condiciones y junto con su empaque y los materiales incluidos. Se puede aplicar un cargo por devolución.

  11. What is third-party content?

    Third-party content is anything you might download or access from your phone that's not developed by Verizon Wireless. Some examples include apps, ringtones and videos.

  12. Can I block charges for third-party content from appearing on my bill?

    Ofrecemos una función gratuita de bloqueo del servicio que puedes activar en cada dispositivo móvil de tu cuenta. Puede limitar las capacidades de data y mensajería del dispositivo. You can block different types of purchases like ringtones, in-app purchases and more.

    You can purchase Verizon Smart Family™ to set usage limits for voice and messaging, restrict the time of day that the device can be used and more. Learn more about Verizon Smart Family by visiting the Verizon Smart Family page.

  13. What tools does Verizon Wireless offer to help me monitor and manage my data, text and voice usage? What charges, if any, apply to each of these tools?

    We have several free tools you can use to manage your account and monitor your usage. You can monitor your account online or from your phone with My Verizon. También tenemos números a los que puedes llamar de manera gratuita desde tu dispositivo para verificar tu uso de voz y data.

    To find out more, visit our Tools for Monitoring Usage page.

  14. Will you alert me before and/or after I incur data overage charges for exceeding my data plan allowances? Can I opt out of any courtesy alerts?

    You can manage the data alerts you receive in My Verizon. You can be notified by text message and/or email when you've used certain percentages (e.g., 75%, 100%, etc.) of your monthly allowances. You can also opt out of these alerts in My Verizon.

    For more information on My Verizon alerts, refer to our My Verizon Alerts FAQs.

  15. Where can I learn about Verizon Wireless International Services and their costs?

    To find information on our International Services, refer to our Global and International Services page.

  16. Can I block international roaming?

    Es posible que puedas bloquear el servicio de roaming internacional según el tipo de dispositivo que uses, el servicio que desees bloquear y el país al que vayas a viajar. To evaluate your options, click the Chat with us button at the bottom right corner of this page to contact one of our representatives.

  17. What account management tools does Verizon Wireless offer to restrict or limit the device's use by minors? Is there a fee for using the controls?

    You can add Verizon Smart Family to your account. It lets you set usage limits for voice and messaging, restrict the time of day that the device can be used and more

    Además, puedes agregar una función gratuita de bloqueo de data, que limita el uso del dispositivo en llamadas, mensajería de texto y multimedia. You can also block individual data services, like Media Center purchases, third-party purchases and more.

    Verizon Smart Family Premium is included with our child-friendly smartphone plan, Just Kids. Just Kids simplifies your child’s first smartphone experience and lets parents set smarter use boundaries. Learn more about the Just Kids plan.

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