Moving Forward with Verizon Partner Solutions

Author: Eric Cevis

Last year was a tumultuous time for organizations around the world as full-scale digital transformation rollout strategies were executed-and in some cases, created-years sooner than expected. Telecom equipment was upgraded en masse, managed technology services expanded to elevated levels and communications trends that were on the horizon suddenly came fully into view.

Doing Business with Ease

With 90% of employees working from home within two weeks in March 2020, Verizon’s award-winning culture of service and performance swiftly kicked in from the get-go. Our networks stood up to the daily strain of traffic, and we worked closely with our partners to address complex service needs. The most valuable lessons we learned during the pandemic were around our ongoing digital transformation and digital experience efforts.

While improving digital experience is always a work in progress, our Verizon Partner Solutions Exchange has been a home-run for ease of doing business during the crisis and beyond. Our non-API partners no longer had to rely on manual ASR order entry, allowing the team to work from home while still effectively serving our similarly situated partners and their customers.

Additionally, we were able to process the large volume of orders resulting from remote work traffic shifts. In all, our partners rapidly embraced the Verizon Partner Solutions Exchange as a business continuity enabler for their organizations.

2021 Trend Drivers

Amidst the events of last year, overall voice traffic spiked and has continued to remain at elevated levels. Verizon's Voice network has performed admirably, and we expect traffic to remain high compared to pre-pandemic levels as society finds new ways to live, work and stay connected from anywhere. Data traffic growth is also continuing unabated, and this, too, has shifted to remote access, causing a slowdown in enterprise branch office upgrades.

Hybrid cloud is yet another key driver as traffic shifts from corporate data centers to multiple networks. Video conferencing has also experienced explosive growth, amidst which Verizon integrated the BlueJeans software into CPaaS offerings.

For 2021 and beyond, global business leaders and governments are more likely to expect the unexpected—from threats like climate change-induced extreme weather, cybersecurity failures and social media influence. Last year, we launched our Citizen Verizon corporate responsibility program, which encompasses awareness, contributions and internal volunteering drives as a way to take an active role in addressing economic, environmental and social advancement in and around the cities we do business. 

Digital inclusion, climate protection and human prosperity are key pillars of the Citizen Verizon plan, and I am proud to say the Verizon Partner Solutions team completed 18,186 volunteer hours last year—all while staying safe, of course. 

The VPS Difference

Verizon 2.0 put a renewed focus on customers, and Verizon Partner Solutions has been investing mightily in "Ease of Doing Business" improvements. This started with Robotic Process Automation (RPA), service automation, better UI and Agile development techniques. We will continue to share our digital transformation experiences with interested partners.

Verizon remains an active participant in the TM Forum and MEF, among other telecom industry conferences and events, and the annual Verizon Data Breach Investigations Report has continued to help make the digital world a safer place for us all, by quantifying the most exploited security vulnerabilities and offering solutions and services to protect against them.

Change drives innovation, but most people and organizations are resistant to these inevitabilities. The pandemic forced rapid change as a matter of survival, and while the Information and Communications Technology (ICT) industry has progressed about five 'normal' years in one pandemic year, it is ultimately moving our business forward in new and exciting ways.

Wall Street requires us to manage quarter to quarter, and investment preference is for innovative firms with vision, roadmaps and execution. Verizon's 5G vision, commitment and execution provide an example of long-term strategy done right.

The future is bright if we can all Move Forward Together to recognize and address near-term challenges like climate change disasters, digital & social inclusion and cybersecurity threats. 

Author: Eric Cevis

Last year was a tumultuous time for organizations around the world as full-scale digital transformation rollout strategies were executed-and in some cases, created-years sooner than expected. Telecom equipment was upgraded en masse, managed technology services expanded to elevated levels and communications trends that were on the horizon suddenly came fully into view.

Doing Business with Ease

With 90% of employees working from home within two weeks in March 2020, Verizon’s award-winning culture of service and performance swiftly kicked in from the get-go. Our networks stood up to the daily strain of traffic, and we worked closely with our partners to address complex service needs. The most valuable lessons we learned during the pandemic were around our ongoing digital transformation and digital experience efforts.

While improving digital experience is always a work in progress, our Verizon Partner Solutions Exchange has been a home-run for ease of doing business during the crisis and beyond. Our non-API partners no longer had to rely on manual ASR order entry, allowing the team to work from home while still effectively serving our similarly situated partners and their customers.

Additionally, we were able to process the large volume of orders resulting from remote work traffic shifts. In all, our partners rapidly embraced the Verizon Partner Solutions Exchange as a business continuity enabler for their organizations.

2021 Trend Drivers

Amidst the events of last year, overall voice traffic spiked and has continued to remain at elevated levels. Verizon's Voice network has performed admirably, and we expect traffic to remain high compared to pre-pandemic levels as society finds new ways to live, work and stay connected from anywhere. Data traffic growth is also continuing unabated, and this, too, has shifted to remote access, causing a slowdown in enterprise branch office upgrades.

Hybrid cloud is yet another key driver as traffic shifts from corporate data centers to multiple networks. Video conferencing has also experienced explosive growth, amidst which Verizon integrated the BlueJeans software into CPaaS offerings.

For 2021 and beyond, global business leaders and governments are more likely to expect the unexpected—from threats like climate change-induced extreme weather, cybersecurity failures and social media influence. Last year, we launched our Citizen Verizon corporate responsibility program, which encompasses awareness, contributions and internal volunteering drives as a way to take an active role in addressing economic, environmental and social advancement in and around the cities we do business. 

Digital inclusion, climate protection and human prosperity are key pillars of the Citizen Verizon plan, and I am proud to say the Verizon Partner Solutions team completed 18,186 volunteer hours last year—all while staying safe, of course. 

The VPS Difference

Verizon 2.0 put a renewed focus on customers, and Verizon Partner Solutions has been investing mightily in "Ease of Doing Business" improvements. This started with Robotic Process Automation (RPA), service automation, better UI and Agile development techniques. We will continue to share our digital transformation experiences with interested partners.

Verizon remains an active participant in the TM Forum and MEF, among other telecom industry conferences and events, and the annual Verizon Data Breach Investigations Report has continued to help make the digital world a safer place for us all, by quantifying the most exploited security vulnerabilities and offering solutions and services to protect against them.

Change drives innovation, but most people and organizations are resistant to these inevitabilities. The pandemic forced rapid change as a matter of survival, and while the Information and Communications Technology (ICT) industry has progressed about five 'normal' years in one pandemic year, it is ultimately moving our business forward in new and exciting ways.

Wall Street requires us to manage quarter to quarter, and investment preference is for innovative firms with vision, roadmaps and execution. Verizon's 5G vision, commitment and execution provide an example of long-term strategy done right.

The future is bright if we can all Move Forward Together to recognize and address near-term challenges like climate change disasters, digital & social inclusion and cybersecurity threats.