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Verizon Partner Solutions Exchange Quick Tips

 

 

General Categories

Explore the content below if you are looking for quick tips related to Verizon Partner Solutions Exchange functionality, or navigate to our Job Aids link for more information. 

  • Recommended browser: Google Chrome

  • Self resolve (some) system errors by clearing cache. Click the Tools menu (three dotted lines in the upper-right corner) , then select More tools, Clear browsing data, Clear data.

  • Login every 30 days to prevent user ID suspension.

  • Subscribe to Quote, Order or Repair notifications by clicking on the Profile icon. Then navigate to Notifications and  select the applicable categories.

  • The asterisk (*) is primarily used to identify when a certain field value is required.

  • From the Hamburger Menu, retrieve historical order details by selecting Tools, Historical Records and select Order Search.

  • A quote (when applicable) must be submitted in order to assign or start an order.

  • Add a new row to edit a quote that’s in the following status: Submitted, Pricing Requested or Pricing Review

  • If you have permission to co-locate, please check the co-location check box in order to obtain On Net pricing ( type 1 ).

  • FTTI does not require a quote.

  • When populating a circuit id, please replace the forward slash (/) with dots (.)
    For example: Enter 32/hcgs//12345//ny as 32.hcgs..12345..ny

  • When disconnecting a circuit, you will have the option of disconnecting the associated EVC’s. If you click "Yes", there is no need to issue a separate order to disconnect the EVC(s).

  • You can only initiate a Direct to Order request for the following products: TLS (UNI/EVC Combo), and Switched E-Line (UNI/EVC Combo).

  • From your Worklist, you can retrieve order status or initiate a SUP by clicking on the status listed in the Status or Milestone column of your Worklist.

  • If your Order Name aka PON has a status of "Error", review the order Milestones for more details on the error. Please open a Care Support Ticket if additional assistance is needed.

  • If the order status remains in a submitted state and doesn’t move to "In Progress", please open a Care ticket immediately.

  • Click on each Major Milestone to view the general status; then click on each Minor Milestone to obtain more details.
    For example: Acceptance is a Major Milestone, Order Accepted Date is a Minor Milestone

Product and Functional Tips

Temperature Monitoring (poster)

VzON (Metro Corridor)


A Quote must be initiated before placing a VzON order.

VzON ordering supports:

 

Fiber to the Internet (FTTI)

When ordering FTTI, and accessing LSI and Exchange at the same time, open one application in a Chrome browser and the other application in a Chrome Incognito window.

When configuring the Static IP Block, any selections over 13 will require additional details.
For example: Email Server, DNS Server, Web Servers, Application Servers and VOIP

 

Change Service Repoint Order

The Contract ID associated with the Repoint must be active.

If the Contract is inactive, please work with your account team to resolve: 

  • Submit the PNUM change on the UNI order first (please wait for this order to fully complete before issuing subsequent orders). 
  • Submit the EVC PNUM change on the UNI order first (please wait for this order to fully complete before subsequent orders). 
  • Issue the Change Service Repoint Order.

 

Activation Scheduling


The Order Name (aka PON) should be in a Completed status before scheduling an activation.