Política de privacidad completa

Política de privacidad

Proteger la privacidad de nuestros clientes es una prioridad importante de Verizon y estamos comprometidos a mantener sólidas medidas de protección de la privacidad. La privacidad de tu información es una responsabilidad de suma importancia, y valoramos tu confianza.

Our Privacy Policy is designed to inform you about the information we collect, how we use it, and your options regarding certain uses of this information. Esta política también describe los derechos de privacidad que tienes conforme a ciertas leyes federales.

This policy applies to website visitors and Verizon customers in the United States. It applies across the familia de compañías de Verizon y a los productos y servicios que ofrecen. The Verizon family of companies includes the companies and joint ventures controlled by Verizon, including the Verizon telephone companies, Verizon Enterprise Solutions, Verizon Wireless, AOL and Verizon Online.

Additional privacy practices that apply to Fios, Verizon Wireless, AOL and hum services are also described in this policy. Las políticas de privacidad suplementarias para las compañías AOL y los servicios que prestan se describen en la política de privacidad de AOL. En caso de un conflicto entre la política de privacidad de Verizon y la política de privacidad de AOL, regirá la política de AOL cuando se visita un sitio de AOL y se usa un producto o servicio de AOL.

Ver policies for Verizon Enterprise Solutions customers outside the United States. Also, certain services offered to consumers as well as contracts between Verizon and its business customers (both U.S. and international) may contain additional privacy-related terms and conditions that are presented to you in other ways.

See recent changes to the privacy policy

Information we collect and how it is used

We collect information when you communicate with us and when you use our products, services and sites. This includes information you provide such as name and contact information, images, the reason for contacting us, driver's license number, Social Security Number and payment information. Service usage information we collect includes call records, websites visited, wireless location, application and feature usage, network traffic data, product and device-specific information and identifiers, service options you choose, mobile and device numbers, video streaming and video packages and usage, movie rental and purchase data, TV and other video viewership, and other similar information.

We use this information to establish, monitor and maintain your account and billing records; measure credit and payment risk; provide account-related services; deliver and maintain your products and services; help you with service-related issues or questions; manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; help us improve our services and research and develop new products and services; authenticate you; determine your eligibility for new products and services and contact you with marketing offers.

When you contact us or we contact you, we may monitor or record that communication or keep a record of the transaction to help us train employees and better serve you.

We may automatically measure and monitor network performance and the performance of your connections to improve your, or our, service levels and products. Si te comunicas con nosotros para obtener ayuda sobre el servicio, es posible que también accedamos a información de las configuraciones de tu computadora, aparato móvil o de otro aparato para proporcionarte asistencia técnica personalizada o instalar aplicaciones o servicios específicos que uses o que sean necesarios para usar las aplicaciones o los servicios.

Information about your use of Verizon products and services may be aggregated or anonymized for business and marketing uses by us or by third parties. For example, aggregate or anonymous data may be used to improve our services, measure and analyze the use of services and to help make services and advertising more relevant to you.

When you establish an online account or register on our sites or apps, we may collect information about your user identification, password and secret questions and answers. We use this information to authenticate you when you sign in.

Verizon will obtain your affirmative consent before we use information we gathered in the course of providing broadband Internet access services about your visits over time to different non-Verizon websites to customize ads specifically to you. One such program is Verizon Selects.

Please note that Verizon is not responsible for information, content, app or services provided by others. Before you access, use, link to or download a service or app on your computer, television, wireless or other device, you should review the associated terms of service and privacy policy. Personal information you submit in those contexts may be read, collected or used by the service or app provider and others in ways that are different from described here.

Information provided to us by third parties

Es posible que, cuando compres un producto o nos solicites un servicio, pidamos información de tu crédito a agencias de informes crediticios para ayudarnos a autenticar tu información de cliente y a tomar decisiones relacionadas con tu crédito. Si alquilas tu residencia, es posible que tengamos información sobre cómo comunicarnos con el propietario y si es necesario tener autorización del propietario para instalar nuestros servicios.

Verizon obtains information from outside companies such as those that collect consumer information including demographic and interest data. Algunos ejemplos de esta información incluyen: género, rango de edad, preferencias deportivas, restaurantes preferidos o propietario de mascota. We use this data and combine it with other information we have about you to help us predict your preferences and to direct marketing offers that might be more relevant to you.

Cuando usas tus credenciales de medios sociales para iniciar sesión o interactuar de otro modo con un sitio u oferta de Verizon, es posible que recopilemos información sobre tu perfil de ese medio social, como tus intereses, gustos y lista de amigos. Podemos usar esta información, por ejemplo, para personalizar tu experiencia y las comunicaciones de mercadeo de Verizon, para mejorar nuestros productos y brindarte un mejor servicio. Puedes controlar cómo se comparten tus datos a través de las opciones disponibles en tus cuentas de medios sociales.

We also obtain contact information and other marketing lead information from third parties, website “refer-a-friend” options or social media platforms and may combine it with information we have to contact you or direct Verizon's marketing offers to you.

Information collected on Verizon websites and apps

When you use Verizon websites and apps, information is collected about your device and your visit including browsing, searching and buying activity as you interact with our sites and apps; IP address; mobile telephone or device numbers; account information; web addresses of the sites you come from and go to next; and information about your connection, including your device's browser, operating system, platform type and Internet connection speed. We use this information for operational, performance measurement and other business purposes; and to help us deliver more relevant Verizon marketing messages on our websites, on non-Verizon websites, by our representatives, via email, or via other Verizon services or devices. This information is also used to tailor the content you see, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests and understand the effectiveness of our advertising. Es posible que también utilicemos esta información para evaluar la efectividad de nuestros sitios, y para ayudarte en el caso de que nos solicites asistencia con problemas en la navegación de estos sitios. Additional information about the information collected on AOL websites is described in the política de privacidad de AOL.

Es posible que algunos proveedores de Verizon agreguen y lean cookies en nuestros sitios para ayudarnos a enviar mensajes de comercialización de Verizon, tanto en nuestros sitios como en los de terceros. We require that these vendors provide consumers with the ability to opt out of their use of information for these purposes. De conformidad con normas de autorregulación del sector, you should see this icon in  or around Verizon advertisements that are delivered on other sites using information collected on our sites. Clicking on this icon will provide information about the companies and data practices that were used to deliver the ad and will also describe how you may opt out of this type of advertising program. Additional information on the choices available to you for the use of your information for advertising purposes can be found in the "How to limit the sharing and use of your information" section below. View information about "cookies" and related technologies

Information you provide

When you contact us for information about products and services or when you enter a Verizon-sponsored or affiliated contest, sweepstakes or promotion, we may use the information you supply to provide you with information about Verizon services, programs and offerings. Certain promotions may require that we disclose information such as contest winners or provide information for prize fulfillment, and as required by law or permitted by the promotion's official rules. La información que proporcionas en nuestros sitios web sobre tu ubicación preferida y otras preferencias puede ser usada para recomendarte productos, servicios y ofertas especiales más específicos.

If you provide information to us in the context of an event or promotion that Verizon sponsors with another organization, or if you visit a co-sponsored site or use a co-sponsored service, you also may be providing information to the co-sponsor. Deberías consultar la política de privacidad del copatrocinador para obtener información sobre sus prácticas de privacidad, que puede ser diferentes de las de Verizon.

We also collect information from you when you participate in surveys or provide other feedback to us regarding our products or services, when you register to receive news or public policy updates, or when you apply for a job with or a grant from Verizon. Utilizamos esta información sólo para el propósito para el cual nos la proporcionaste.

Verizon may send you emails that communicate information about your account or about products, services, marketing offers or promotions that may be of interest to you. Cuando abres un correo electrónico o un enlace de un correo electrónico de Verizon, podemos recopilar y guardar información para enviarte comunicados futuros que podrían ser de tu interés. Ten en cuenta que Verizon nunca te solicitará que nos envíes, por correo electrónico, información confidencial personal o de tu cuenta.

Additional information for Verizon Wireless customers

Verizon Wireless inserts a unique identifier in certain web traffic from your mobile device. The identifier is used to identify eligible mobile device (through both the Relevant Mobile Advertising and Selects advertising programs) and to deliver other services. If you opt out of the Publicidad móvil relevante program and you have not joined Verizon Selects, or if you activate certain types of lines that are not eligible to participate in our advertising programs, Verizon Wireless will stop inserting the Unique Identifier Header (UIDH). The identifier will continue to appear for a short period of time while we are updating our systems.

Verizon Wireless collects and uses mobile device location data for a variety of purposes, including to provide our mobile voice and data services, emergency services, and our and third-party location-based apps and services such as navigation, weather, mapping and child safety apps or tools. Verizon apps that use location information provide choices about the use of this information.

Many types of wireless apps and services use mobile device location data, including apps provided by other companies and wireless device operating systems. When you are considering new apps or services, you should carefully review the location-based services' or app providers' privacy policies to learn how they collect and use your information.

Verizon-supplied system application software may be present on your wireless device to enable automatic installation of apps when you activate your device and with your consent at later times. This software will collect certain usage information about the apps it installs, including first open and uninstall events. You can delete or disable these apps at any time.

Verizon Wireless no publica directorios de los números telefónicos móviles de nuestros clientes, y no los proporcionamos ni los ponemos a disposición de terceros para que figuren en directorios, a menos que nos solicites que lo hagamos.

Information about the Cable Act

En la medida en que la Sección 631 de la Ley de Comunicaciones de 1934, y enmiendas, (la "Ley de Cable") se aplique a los servicios que compres, te otorga el derecho de saber qué información personal recopila un proveedor de servicios de cable. Esto incluye la naturaleza del uso y divulgación de esta información y con quienes puede compartirse, cuánto tiempo se mantiene la información personal y cómo pueden acceder a ella los suscriptores. Además, la Ley de Cable impone límites a la recopilación y divulgación de información personal y otorga a los suscriptores la capacidad de hacer valer sus derechos de privacidad. (La información personal no incluye información general que no identifique a una persona determinada).

La Ley de Cable permite a un proveedor usar su sistema de cable para recopilar información personal necesaria para prestar un servicio de cable u otros servicios provistos a los suscriptores y para detectar y evitar el acceso no autorizado a los servicios. Otra información personal puede ser recopilada con el consentimiento previo del suscriptor. La información personal puede usarse o divulgarse sin el consentimiento del suscriptor cuando sea necesaria para la prestación de los servicios y para realizar actividades comerciales legítimas relacionadas con los servicios provistos.

De conformidad con las leyes, se nos puede exigir la divulgación de información personal a una entidad del gobierno para cumplir con procesos legales válidos, como por ejemplo, órdenes de comparecencia, órdenes judiciales o citatorios, pero no divulgaremos registros que revelen tus selecciones de programación de video a menos que recibamos una orden judicial que indique que tal entidad gubernamental a demostrado específicamente la relevancia y que tuviste oportunidad de responder a dicha orden. Es posible que se nos exija la divulgación de información personal (incluyendo tus selecciones de programación de video) a una entidad no gubernamental para cumplir con una orden judicial, después de que hayas sido notificado.

If you believe that your privacy rights have been violated, please e-mail us and we will work with you to address your concerns. Si consideras que has sido perjudicado como resultado de una infracción de la Ley de Cable, puedes hacer cumplir las limitaciones impuestas por la Ley de Cable a través de una demanda civil, ante una corte del distrito de los Estados Unidos, por daños, honorarios de abogados y costos de litigación. Otros derechos y compensaciones pueden estar a tu disposición conforme a las leyes federales u otras leyes aplicables.

La Ley de cable permite la divulgación de nombres y direcciones de clientes siempre y cuando el suscriptor haya tenido la oportunidad de prohibir o limitar esta divulgación y en tanto dicha divulgación no revele, directa o indirectamente, lo que ve el suscriptor u otros usos del servicio de cable u otros servicios provistos. Si tenemos intención de compartir información de este modo, le ofreceremos la oportunidad de prohibir o limitar dicha acción.

Additional Information for hum service

hum service includes vehicle diagnostics, vehicle location assistance, one-button emergency calling, automated alerts to emergency personnel when a potential accident is detected, and roadside assistance services as well as possible discounts on travel, automotive, car rental and other offers. When installed in your car, the hum system collects information about your vehicle's performance and maintenance characteristics, as well as vehicle location and use information (including trip distances, acceleration, deceleration, turning, speed and revolutions per minute). In addition to other uses described in this policy, this information will be used to develop and provide a driving tips feature planned for introduction in 2016. This feature is expected to rate your overall driving and suggest ways in which driving could potentially be improved.

Information that identifies your vehicle and other personal information may be shared as described in the information sharing sections of this policy as well as when it is necessary to provide various hum service features, such as alerting emergency personnel of your location if a crash is detected, helping authorities locate your vehicle if you report it stolen or helping roadside assistance locate your vehicle.

hum information may also be used on its own or in combination with other Verizon information to determine aggregate insights about hum users. For example, a company may find it valuable to know the number of vehicles on different roads at various times during the day and the percent of drivers of those vehicles that are in a certain age range. hum information may also be shared with third parties in a way that does not identify you personally. For example, it may be used to provide traffic reporting and similar services or to inform car manufacturers about characteristics of different vehicle models.

Advertising and insight programs
Relevant Mobile Advertising Program
Beginning in November 2015, the Verizon Wireless Publicidad móvil relevante program will be combined into the AOL Advertising Network to help make marketing you see more personalized and useful to you across the devices and services you use.
  
The Relevant Mobile Advertising program uses your postal and email addresses; certain information about your Verizon Wireless products and services such as your device type; and demographic and interest categories we get from other companies such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The AOL Advertising Network uses information collected when you use AOL services and visit third-party websites where AOL provides advertising services (such as web browsing, app usage and location), as well as information that AOL obtains from third-party partners and advertisers. The combined advertising program will use online and device identifiers including AOL browser cookies, advertising IDs from Apple and Google, and one created by Verizon, known as a Unique Identifier Header or UIDH

No compartimos la información que te identifica personalmente como parte de estos programas a otras personas que no sean los proveedores y socios que trabajan para nosotros. Solicitamos que estos proveedores y socios protejan la información y la usen sólo para los servicios que nos prestan. You have a choice about participating in this program.
Business and Marketing Insights
Verizon Wireless uses certain customer information to create aggregate business and marketing insights. The program uses Information about how you use your mobile device, including web browsing, apps and features you use and the location of your device, as well as certain information about your Verizon products and services (such as device type and amount of use) and information we obtain from other companies (such as gender, age range and interests). We may combine this information in a manner that does not personally identify you and use it to prepare aggregated business and marketing insight that we may use ourselves or share with others for their use. We may also share location information with others in a way that does not personally identify you so that they may produce aggregate business and marketing reports. You have a choice about whether your information is included in these reports.
Relevant Online Advertising
The Relevant Online Advertising program helps advertisers better reach our wireline Internet access customers using the postal address we have for you; certain information about your Verizon products and services - such as device type and broadband service features; and demographic and interest information provided to us by other companies - such as gender, age-range, sports fan, frequent diner or pet owner. Esta información se usa para predecir si entras dentro de la audiencia a la que desea llegar el anunciante. No compartimos la información que te identifica personalmente como parte de estos programas a otras personas que no sean los proveedores y socios que trabajan para nosotros. Solicitamos que estos proveedores y socios protejan la información y la usen sólo para los servicios que nos prestan. You have a choice about participating in this program.
Publicidad de TV de interés
Verizon's Relevant TV Advertising program helps advertisers reach Fios television customers with advertisements that may be more relevant to their interests. No compartimos la información que te identifica personalmente como parte de estos programas a otras personas que no sean los proveedores y socios que trabajan para nosotros. Solicitamos que estos proveedores y socios protejan la información y la usen sólo para los servicios que nos prestan. The ads may appear on a variety of platforms where Fios television customers can access video content. We help advertisers deliver ads to audiences based on demographic and interest information (such as gender, family size, and luxury car owner) we obtain from other companies, your address and certain information about your Verizon products and services (such as service packages purchased, video on-demand purchases and program viewing data). You have a choice about receiving this type of advertising and you can opt out online.
 
Additional information for AOL services

AOL products and services include online services such as AOL.com, The Huffington Post, TechCrunch and Mapquest; AOL Mail and AIM; and advertising services, including ONE by AOL and Advertising.com. Many of AOL's free services are supported by the ads displayed on those services. AOL also provides a variety of online advertising services to other companies that place ads on our services and elsewhere.

El Política de privacidad de AOL provides additional information about the collection and use of information from any devices you use to access or connect to AOL branded websites, services and software as well as many websites owned by or affiliated with AOL and operating under different names. It also describes the collection and use of information by AOL Advertising and your related choices. In the event of a conflict between this Privacy Policy and the AOL Privacy Policy, the AOL Privacy Policy will control when you are on an AOL site or using an AOL product or service.
 

Information we share

Information shared within the Verizon family of companies:

Verizon shares customer information within our family of companies for a variety of purposes, including, for example, providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of certain types of customer information, known as Customer Proprietary Network Information, or CPNI, within the Verizon family of companies for marketing services to you other than your current services.

Customer Proprietary Network Information (CPNI) is information that relates to the type, quantity, destination, technical configuration, location, amount of use and related billing information of your telecommunications or interconnected Voice over Internet Protocol (VoIP) services. Federal law governs our use and sharing of CPNI.

Information shared outside the Verizon family of companies:

Except as explained in this Privacy Policy, in privacy policies for specific services, or in agreements with our customers, Verizon does not sell, license or share information that individually identifies our customers, people using our networks, or website visitors with others outside the Verizon family of companies that are not performing work on Verizon's behalf without the consent of the person whose information will be shared.

Verizon uses vendors and partners for a variety of business purposes such as to help us offer, provide, repair, restore and bill for services we provide. Compartimos información con dichos proveedores y socios en la medida necesaria para que puedan realizar sus tareas en nuestro nombre. Por ejemplo, podríamos proporcionar la información de tu tarjeta de crédito y dirección de facturación a nuestra compañía de procesamiento de pagos, sólo con el fin de procesar el pago de una transacción que hayas solicitado. Les exigimos a estos proveedores y socios que protejan la información de los clientes que les proporcionamos y que limiten su uso de los datos de clientes de Verizon a los fines para los cuales les fueron proporcionados. No autorizamos a estos tipos de proveedores y socios que utilicen esta información para ofrecer sus propios productos y/o servicios.

Según se describe en más detalle en otras secciones de esta política, es posible que Verizon también comparta cierta información con otras compañías externas, por ejemplo, para ayudarnos en la producción de campañas publicitarias, o para preparar y compartir informes colectivos. This information does not identify Verizon customers individually.

Verizon proporciona nombres, direcciones y números telefónicos de clientes de telefonía fija a los servicios editoriales de directorios y servicios de información, a menos que se haya solicitado que un número telefónico no sea publicado o listado.

Es posible que en determinadas circunstancias revelemos información que identifique individualmente a nuestros clientes o a sus aparatos, por ejemplo:

  • to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; in cases involving danger of death or serious physical injury to any person or other emergencies;
  • para proteger nuestros derechos o propiedad, o la seguridad de nuestros clientes o empleados;
  • para proteger contra el uso o suscripción fraudulentos, maliciosos, abusivos, no autorizados, o ilegales de nuestros productos y servicios, y para proteger nuestra red, servicios y usuarios de dicho uso;
  • para promover o defendernos de querellas o reclamaciones legales, en la corte, en procedimientos administrativos y en cualquier otro ámbito;
  • to credit bureaus or collection agencies to determine credit risk, for reporting purposes or to obtain payment for Verizon-billed products and services;
  • para proporcionársela a terceros a los que hayas autorizado a verificar la información de tu cuenta;
  • para proporcionársela a auditores y reguladores externos, o;
  • cuando se nos autorice a hacerlo.

Cuando compras productos ofrecidos de manera conjunta por Verizon y uno de nuestros socios, es posible que tanto Verizon como nuestro socio reciban la información de cliente. Con respecto a estos servicios ofrecidos de manera conjunta, también deberías revisar las políticas de privacidad de la compañía asociada, que podría incluir prácticas diferentes a las que aquí describimos.

Si Verizon se viera involucrada en alguna fusión, adquisición, o cualquier tipo de venta de algunos o de todos sus bienes, la información del cliente será transferida como parte de la transacción o en relación con la misma.

Information provided to or used by third-party advertising entities or social networks

You may see third-party advertisements on some Verizon websites, services, apps and devices. Some advertisements are chosen by companies that operate on our sites and other sites (for example, ad servers, ad networks, or technology platforms) to place ads on behalf of advertisers. These companies may place and access cookies on your device to collect information about your visit on websites, including ours. The information they collect from our sites is in a form that does not identify you personally and may be combined with similar data they obtain from other websites and apps to help advertisers better reach audiences they wish to target. Targeting may be accomplished by tailoring advertising to interests that they infer from your interactions on our sites and your interaction with other sites and services where these companies also are present. AOL also provides these types of services to advertisers; more information is described in the AOL privacy policy.

If you choose to interact with specific advertisers who advertise on our apps sites or services, the information you provide to them is subject to the conditions of their specific privacy policies.

La publicidad adaptada según predicciones generadas por tus visitas a través del tiempo y de diferentes sitios web a veces se denomina publicidad "basada en comportamientos en internet" o "basada en los intereses". De conformidad con normas de autorregulación del sector, we require that companies disclose when they are using online behavioral advertising programs to deliver third-party ads on our sites or collecting information about your visit to our sites for these purposes and give consumers the ability to opt out of this use of their information. Verás el ícono en o cerca de los anuncios de terceros que sean colocados en nuestros sitios usando programas de publicidad basada en el comportamiento. Clicking on this icon will provide additional information about the companies and data practices that were used to deliver the ad as well as information on how you may opt out of these advertising programs. Additional information about your options regarding the use of your information for advertising purposes can be found below. View additional information about online behavioral advertising. Ten en cuenta que Verizon no tiene control ni puede acceder a la información de las cookies instaladas en tu computadora por servidores o redes de publicidad ni por otros anunciantes. View information about "cookies" and related technologies

We also may permit advertisers on our sites, apps and services to place ads based on certain information we have about your Verizon products and services as well as geographic and demographic data. Information used for this purpose does not identify you individually.

Verizon websites and services my include social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third-parties about your interactions with Verizon pages you visit or services you use, even if you do not click on or otherwise interact with the plug-in or widget. View information about "cookies" and related technologies
 

How to limit the sharing and use of your information.

Existen opciones en cuanto a la manera en que Verizon puede compartir y usar tu información.

Información de la red de propiedad exclusiva del cliente (CPNI)

Customers of Verizon telecommunications and VoIP services may choose to limit the use and sharing of CPNI for Verizon's marketing services outside of services you currently have. Notice about our use and sharing of CPNI and the choices you have may be provided on your monthly bill, over the phone, via text, in contracts or in other ways.

Verizon Wireline consumers and certain business customers may opt out by calling 1-866-483-9700. Verizon Wireless consumer and certain business customers may call 1-800-333-9956. Other customers may decline to provide or withdraw CPNI consent by following the instructions in the Verizon notice seeking consent.

View CPNI notices for Verizon Wireline and Verizon Wireless

Telemarketing

Las leyes federales de "No llamar" te permiten incluir tus números de teléfono en el Registro nacional "No llamar" para evitar que esos números reciban llamadas de telemercadeo. To add your numbers to this list, please call 1-888-382-1222 or visit the Registro nacional "No llamar".

Most telemarketing laws allow companies to contact their own customers without consulting the federal or state Do Not Call list. If you would like to be removed from Verizon's residential telemarketing list, please contact us at 1-800-VERIZON. If you would like to be removed from the Verizon Wireless telemarketing list, please contact us at 1-800-922-0204. Deberás esperar 30 días para eliminar tu número de teléfono de cualquiera de los programas de ventas que estén actualmente en curso.

Marketing e-mail, text messages, postal mail and door-to-door calls

Marketing emails you receive from Verizon, include an unsubscribe instruction (usually found at the bottom of the email) that you may use to opt out of receiving future marketing-related emails.

You may opt out of receiving marketing-related postal mailings or prevent door-to-door marketing solicitations from Verizon by calling 1-800-VERIZON. You may opt out of receiving marketing-related postal mailing or prevent text message marketing by Verizon Wireless by calling 1-800-922-0204. You may opt out of receiving marketing-related postal mailing or prevent text message marketing by Verizon Vehicle service by calling 1-800-711-5800. Los mensajes de texto de mercadeo de Verizon también incluyen una función para cancelar la suscripción, que puedes usar para evitar recibir más mensajes de este tipo de nuestra parte. Ten en cuenta que Verizon puede usar servicios de correo masivo para algunos correos electrónicos de mercadeo. Estos servicios entregan ofertas a todos los hogares en un barrio o código postal. This type of mailing will continue even if you opt out of receiving marketing-related postal mailings from Verizon.

Information used for online advertising

You have choices about whether certain information collected on websites, including Verizon's, is used to customize advertising based on predictions generated from your visits over time and across different websites and apps. Cuando veas este ícono in or around an advertisement you can click on the icon to see additional information on the companies and data practices that were used to deliver the ad and descriptions of how you may opt out of these advertising programs. También puedes visitar Digital Advertising Alliance's Consumer Choices to learn more or to limit the collection of information by these parties. Similarly, many mobile devices offer controls you can set to limit the advertising use of information collected across mobile apps on your device. AOL also provides these types of services to advertisers, more information is described in the política de privacidad de AOL.

Please note that many opt outs use browser cookies or device controls and are specific to the device and browser you are using. If you buy a new computer, change web browsers or devices or delete the cookies on your computer, you may need to opt out again. In addition, ads you receive may still be tailored using other techniques such as publisher, device or browser-enabled targeting. You should check the privacy policies of the products, sites, apps and services you use to learn more about any such techniques and your options.

También puedes limitar la recopilación de cierta información de los sitios web borrando o deshabilitando las cookies. Los navegadores de internet de la mayoría de las computadoras te permiten borrar las cookies de tu disco duro, bloquear todas las cookies o recibir una advertencia antes de que se almacene una cookie. Disabling cookies may prevent you from using specific features on our sites and other websites, such as ordering products or services and maintaining an online account. Las cookies deben estar habilitadas para que puedas usar tu cuenta de correo electrónico de Verizon. View information about "cookies" and related technologies

Advertising programs:
  • Verizon Wireless customers may opt out of the Relevant Mobile Advertising program by following the instructions here or by calling us at 1-866-211-0874.
  • Verizon broadband Internet access customers may opt out of the Relevant Online Advertising program described above by following these instructions.
  • Customers may opt out of Verizon's Relevant TV Advertising program by following these instructions.

Si deseas excluirte por internet, necesitarás la identificación de usuario y contraseña de tu cuenta. Also, please note that you will receive ads whether you participate in these programs or not, but under these programs, ads may be more personalized and useful to you.

Business and Marketing Insights

Verizon Wireless customers may choose not to have their information included in the creation of aggregated business and marketing insights that do not specifically identify any individual customers. You may opt out by calling 1-866-211-0874 or by visiting your privacy choices page in My Verizon. Please note that if you have multi-line account, you should indicate your opt out choice for each line. Si agregas una línea o cambias un número de teléfono tendrás que actualizar tus opciones de privacidad.

AOL choices

Existen opciones en cuanto a la manera en que AOL usa la información. Para obtener más información, visita la Política de privacidad de AOL.
 

Working together to keep children safe.

Verizon reconoce que los proveedores de servicio de internet deben estar alerta con respecto a la protección de la seguridad y privacidad de los niños en internet. We do not knowingly market to or solicit information from children under the age of 13 without obtaining verifiable parental consent.

To learn more about AOL's information practices with respect to children under 13, please review AOL's Important Note to Parents.

Lamentablemente, hay personas que usan internet para ver, guardar y distribuir pornografía infantil (o que se dedican a otros tipos de actividades ilegales que involucran a niños). La pornografía infantil está penada con severas sanciones penales, y usar la red de Verizon para verla, guardarla o distribuirla viola nuestros contratos de servicio. La red de Verizon no puede ser usada de ninguna manera por los clientes para el almacenamiento, la transmisión o la distribución de imágenes que contengan pornografía infantil, y denunciaremos a las autoridades policiales correspondientes cualquier instancia de ese tipo de actividad.

If you have a complaint about child pornography, the soliciting of children for sexual activity, or any other illegal or inappropriate activity involving children on a Verizon service, report it to us by sending an e-mail. Incluye las palabras "child porn" en el asunto de tu correo electrónico. You can also make a report directly to the National Center for Missing and Exploited Children through CyberTipline.

Encontrarás más recursos para la seguridad e información disponibles en:

Learn more about online safety tips and resources

Information security and data retention

Verizon has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we collect or store, including social security numbers. Los empleados son capacitados respecto de la importancia de proteger la privacidad y sobre el acceso, el uso y la divulgación apropiada de la información del cliente. Según nuestras prácticas y políticas de seguridad, el acceso a información personal confidencial está autorizado sólo para aquellos que la necesiten por asuntos relacionados con los negocios. Personally identifiable and other sensitive records are retained only as long as reasonably necessary for business, accounting, tax or legal purposes.

A pesar de que trabajamos incansablemente para proteger la información personal que recopilamos y almacenamos, no existe un programa 100 por ciento seguro, ni podemos garantizar que nuestras medidas de protección evitarán todos los intentos no autorizados de acceder, usar o divulgar la información personal. Verizon tiene planes de seguridad y de respuesta a incidentes para manejar incidentes relacionados con el acceso no autorizado a la información privada que recopilamos de nuestros clientes.

Si tienes conocimiento de un asunto relacionado con la seguridad, comunícate con el Centro de control de seguridad de Verizon. Trabajaremos contigo para tratar cualquier problema.

Con frecuencia, Verizon publica información útil sobre una variedad de estafas que puedes encontrar. Learn more about Internet and phone scams and tips on how to protect yourself
 

Accessing and updating your information

Nos esforzamos por mantener los registros de nuestros clientes lo más preciso posible. Puedes corregir o actualizar tu información de cliente de Verizon llamando a un representante de servicios al cliente de Verizon al 1-800-VERIZON o accediendo a tu cuenta por internet y proporcionando la información actualizada allí. Del mismo modo, puedes efectuar actualizaciones a tu cuenta de Verizon Wireless llamando a un representante de servicios al cliente de Verizon Wireless al 1-800-922-0204 o contáctanos por Internet. Verizon Enterprise Services customers may update their information by contacting their account manager. Verizon Vehicle customers may change or update their contact information by calling 1-800-711-5800. Registered AOL users may access and update their registration information and any billing or shipping information by visiting Mi Cuenta.

Fios and other customers served over our fiber-to-the-premises network who would like to see their personally identifiable information, may e-mail us to arrange a time and convenient location to do so during business hours. Tendrás que proporcionar una identificación correspondiente y podrás examinar los registros que contengan información personal tuya y de nadie más. Si consideras que algún detalle de tu información personal es incorrecto, trabajaremos contigo para garantizar que se hagan las correcciones pertinentes. Verizon se reserva el derecho de cobrarte el costo de fotocopiar cualquier documento que solicites.
 

Links to and from non-Verizon websites and content

Verizon websites, apps and platforms may contain links to non-Verizon sites and Verizon apps or other content may be included on web pages and web sites that are not associated with Verizon and over which we have no control. No somos responsables por el contenido de estos sitios o plataformas ni por las políticas y prácticas de privacidad empleadas por estos sitios y plataformas. Recomendamos que revises las políticas y prácticas de los sitios que visites.
 

Information sharing: Blogs and social networking

Some Verizon websites, apps and services may allow you to participate in web log ("blog") discussions, message boards, chat rooms, and other forms of social networking and to post reviews. Ten en cuenta que otras personas pueden acceder a estos foros. Te recomendamos no publicar datos personales en estos foros ya que cualquier información que publiques puede ser leída, recopilada, compartida o usada de otras formas por cualquier persona que acceda al foro. Verizon no se responsabiliza por la información que eliges enviar a estos foros. Si publicas contenido en foros de intercambio de información, incluyendo cualquier información sobre las películas que alquilas o miras, lo haces por elección propia y estás proporcionando tu consentimiento para la divulgación de dicha información.
 

Changes to this policy

Nos reservamos el derecho de modificar esta política de privacidad, por lo que recomendamos que consultes con frecuencia para saber si se han realizado cambios. Podrás ver si se han realizado cambios verificando la fecha de vigencia que aparece al final de la política. If Verizon elects to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt out mechanism.

View recent changes to privacy policy

Actualizado en diciembre de 2015

© 2009, 2011-2015 Verizon. Todos los derechos reservados.


Contáctanos

If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices, e-mail us or contact us at:

Verizon Privacy Office
1300 I Street, NW
Suite 400 West
Washington, DC 20005
Fax: 202-789-1432

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