Verizon offers users an opportunity to sign up for access to Monthly Wholesale Performance Measurement reports online. Instructions for access are below:
- Update your Local Services Profile data via the Customer Profile Self-Service Tool (CPSST)
- Have access to the LSI application, or obtain user ID and password credentials by completing the CUA registration form and selecting the LSI WISE application.
- Send an email to WQAT@verizon.com to request your reports. Please include the following within your email:
- Specify states, and the appropriate ACNA/AECN/RSIDs in those states, for which you require reports
- Indicate specific reports you require, either Carrier to Carrier and/or Performance Assurance Plan
Online Library
From general procedures to other useful links, we offer the necessary documentation to help you.
Systems Support
For system support-type problems (e.g., difficulty logging onto Wholesale Portal), please open a Care ticket via Verizon Partner Solutions Exchange. If you do not have access to Verizon Partner Solutions Exchange, please contact your Company User Administrator. If you need assistance identifying your administrator, you may email vps-care@verizon.com
Preguntas
Contact us with questions regarding reports and access to reports at WQAT@verizon.com
Guidelines and Performance Assurance Plans
- New York Performance Assurance Plan
- Connecticut Performance Assurance Plan
- District of Columbia Performance Assurance Plan
- Massachusetts Performance Assurance Plan
- Rhode Island Performance Assurance Plan
- Virginia Performance Assurance Plan
- Pennsylvania Performance Assurance Plan
- Delaware Performance Assurance Plan
- Maryland Performance Assurance Plan
- New York Wholesale Quality Assurance Plan - March 2007
- Appendix A - Metric Help Desk Escalation Process
- Appendix B - Supporting Centers/Organizations
- Appendix C - ISO 9000 Certification
- Appendix D - Monthly / Annual Review Rationale
- Appendix E - WQAT Monthly Review Process
- Appendix F - Metric Change Control Process
- Appendix G - Sample Internal Field Director Attestation Letter
- Appendix H - Sample External Attestation Letter
- Appendix I - Glossary