JBL Party Box On-The-Go​​ 

Thanks for letting us know. Here are some troubleshooting steps that can help isolate the issue. You may try to reset your speaker. First, turn on the speaker then press and hold "Volume +" and "Play" for more than 10 seconds. The speaker will turn off, and reboot to factory default. You may need to 'forget' the speaker in Bluetooth settings on your phone/tablet to pair it again. If the issue remains, please contact our customer support for further assistance

Thanks for your question. While the JBL PartyBox On-The-Go supports two pre-paired wireless microphones �� the primary and the secondary microphone. The box usually comes with a primary microphone, but you can purchase a secondary microphone directly from us. You may have another primary microphone, which is causing interference with the speaker's connection to the original primary microphone. You may contact our Customer Support via our official website or toll-free hotline to get this verified and provide manual pairing instructions if needed.

Thanks for your inquiry. Our JBL PartyBox On-The-Go supports two microphone connections simultaneously. You can add a secondary pre-paired microphone by purchasing it directly from our Customer Support via our official website or toll-free hotline. Here's the part number for the secondary microphone: 02-UMI034-XX0.

Thanks for your question. Our JBL PartyBox On-the-Go can only be connected with the same model via TWS. However, it is possible to connect a maximum of two of either the PartyBox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.

Thanks for your inquiry. We can confirm if your product is a legitimate JBL PartyBox On-The-Go using the serial number. You may contact our customer support for further assistance.

Thanks for your question. While our JBL PartyBox On-The-Go comes with a pre-paired microphone, it also features a mic input, allowing you to add a wired or the JBL Wireless Microphone Set.

Thanks for your inquiry. Please note that our JBL PartyBox On-The-Go is not compatible with the JBL Partybox App. Unfortunately. we have no news to share if the PartyBox On-The-Go will be compatible with the App.

Thanks for your inquiry. Yes, it's possible to purchase an additional wireless mic and use it simultaneously with the wireless mic that came with your Partybox On-the-Go. For your reference, here's the part number for Microphone B - 050100-000014.

Thanks for reaching out. To connect a new wireless microphone to our JBL PartyBox On-The-Go, please follow the steps below: 1. Turn off the speaker. 2. Turn on the new wireless microphone and place it on the top of the speaker. 3. Turn on the speaker. The microphone will pair and connect with the speaker automatically within 3 minutes. If you need more help, please contact our customer support.

Our JBL Partybox On-The-Go supports a maximum of 2 wireless microphones or 1 wireless and 1 wired, therefore you can connect or use up to 3 microphones at the same time. You can add a wired microphone to be plugged into the mic gain port located at the top of the speaker or connect another wireless microphone to the unit using a dongle.