Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5
Color
Precio
$399.99
$33.33/mo with 12 months financing exclusively with Verizon Visa® Card.
DetallesCantidad
Free returns within 45 days.Holiday Return Policy
Obtenlo rápido
Delivery +Setup
Free 2 Day Shipping
¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reseñas
4.5
293 reviews
87% of reviewers recommend this product.
Headphone broke within a year, no product support
smoon . 6 días hace
Sony North America Customer Support - 14 hours ago
Hi Smoon, Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase. For us to better assist you, please contact our Product Support team via phone or chat through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH-1000XM5: We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Publicado originalmente en sony.com
The Best headphones ever
Einsrein 09 . 14 días hace
Sony North America Customer Support - 14 days ago
Awesome, Einstein 09! We're very grateful for this positive feedback! Thank you for this amazing review of your Sony WH-1000XM5. It's wonderful to hear it meets your expectations and you feel these are the best sounding headphones that you've owned. Glad to know you are enjoying the excellent sound quality and noise cancellation of the headphones. Thank you so much for your purchase and for giving the product a perfect rating! -Jesssony.com Publicado originalmente en sony.com
Funciones
- Cancelación de ruido líder del sector
- Sonido magnífico
- Llamadas manos libres nítidas
- Batería de hasta 30 horas de duración¹
- Diseño ultracómodo y liviano
- Estuche plegable para un fácil almacenamiento
- Ajustes intuitivos de control táctil
- Garantía limitada del fabricante de 1 año(s)
SKU Nº
SKU#
WH1000XM5S
En la caja
- Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5
- Estuche portátil
- Cable de audífonos (aprox. 1.2 metros)
- Cable para cargar USB
- Tarjeta de garantía
Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5 - Reseñas
4.5
293 reviews
87% of reviewers recommend this product.
Headphone broke within a year, no product support
smoon . 6 días hace
Sony North America Customer Support - 14 hours ago
Hi Smoon, Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase. For us to better assist you, please contact our Product Support team via phone or chat through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH-1000XM5: We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Publicado originalmente en sony.com
The Best headphones ever
Einsrein 09 . 14 días hace
Sony North America Customer Support - 14 days ago
Awesome, Einstein 09! We're very grateful for this positive feedback! Thank you for this amazing review of your Sony WH-1000XM5. It's wonderful to hear it meets your expectations and you feel these are the best sounding headphones that you've owned. Glad to know you are enjoying the excellent sound quality and noise cancellation of the headphones. Thank you so much for your purchase and for giving the product a perfect rating! -Jesssony.com Publicado originalmente en sony.com
Awesome headphones
Son dog . 18 días hace
Sony North America Customer Support - 16 days ago
Hi Son dog, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carlsony.com Publicado originalmente en sony.com
Major disappointment.
rhecareix . 21 días hace
Sony North America Customer Support - 19 days ago
Hi thecatfix, we're sorry to hear that you have a negative experience with the WH1000XM5 headphones and the Sony | Sound Connect app. The Sony | Sound Connect app, formerly known as Sony | Headphones Connect, is designed to help users quickly connect their Bluetooth headphones to their smartphones and customize audio settings. However, it seems that the app has not met your expectations. Please make sure that both your headphones and the app are updated to the latest versions, as updates can often resolve issues and improve functionality. Please check these links for more details: https://www.sony.com/electronics/support/software/00269130 https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by following this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones ~Earlsony.com Publicado originalmente en sony.com
Good Quality, Inept Connectivity
Bee P . 1 mes hace
Sony North America Customer Support - 1 month ago
Hi Bee P, Thank you for your feedback on the WH-1000XM5 headphones. We're sorry to hear about the connectivity issues your fiancé experienced with the record player. The WH-1000XM5 headphones are designed to offer high-quality sound and performance, but there can be compatibility issues with certain devices. Let's try to isolate and fix the problem by following the steps on this link: https://www.sony.com/electronics/support/articles/00006995?utm_source=glean Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Sony Username: Model Number (headphones & record player): Issue/Concern: Telephone Number: I hope this helps. Thank you for choosing Sony! Best regards, Romeo Sony Social Supportsony.com Publicado originalmente en sony.com
Best sounding headset that I tested so far
1 mes hace
Sony North America Customer Support - 1 month ago
Hi SrinivasMakkena, We're glad that you are enjoying the audio quality of you headphones. We appreciate your feedback and thank you for choosing Sony. Erinsony.com Publicado originalmente en sony.com
Love
gmcken7 . 1 mes hace
Sony North America Customer Support - 1 month ago
Hi gmcken7, That's awesome! We're happy to hear that you like the comfortable design, sound quality, smart features, and industry leading noise canceling of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony! -Davidsony.com Publicado originalmente en sony.com
Definitely planned obsolescence
sonyisdone . 2 meses hace
Sony North America Customer Support - 2 months ago
Hi there, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience with the WH-1000XM5 and WH-1000XM4 headphones. We understand how frustrating it can be to encounter repeated issues with a product you otherwise enjoy. We take product quality and customer satisfaction very seriously and appreciate your detailed review. We understand your frustration with the durability of the headband and the touch feature. Your comments about the headband issue and the inability to turn off the touch feature have been noted. We are continuously working to improve our products and your feedback is invaluable in this process. For the headband issue, please message us at socialsupport@am.sony.com so we can further assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Sony Case Number (if any): Full Name: Sony.com Username: Telephone Number: Issue/Concern: Model Number: We apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for bringing these matters to our attention. Sincerely, Romeo Sony Social Supportsony.com Publicado originalmente en sony.com
Best Noise Cancelling headphones
nika23 . 2 meses hace
Sony North America Customer Support - 2 months ago
That's awesome, nika23! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craigsony.com Publicado originalmente en sony.com
My first headear
Luoqi . 2 meses hace
Sony North America Customer Support - 2 months ago
Hi Luoqi, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're glad you love the exceptional sound quality, noise cancellation, and overall features of your headphones. It's good to know that you are utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thank you for leaving us such a wonderful review and for choosing Sony! -Jesssony.com Publicado originalmente en sony.com
Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5 - Preguntas frecuentes
Smoky Pink . Oct 29, 2024
When are the Smoky Pink available for purchase at Verizon?
PC compatible . Jun 18, 2024
Are these PC compatible and can be used extensively and daily for handling office calls? Please confirm - Thank you!
Up to 30 hours of battery life Bluetooth: 2.4 GHz band (2.4000–2.4835 GHz) -Melissa
Jan 5, 2024
Are these headphones compatible with my iPhone 13 Pro Max?
These headphones are compatible with your iPhone 13 Pro Max. ~Jesse