Audífonos inalámbricos con cancelación de ruido WH-1000XM5 de Sony
Calificación 4.4 de 5
312 reseñas 
Los audífonos inalámbricos externos con cancelación de ruido son tu nueva opción para disfrutar de un sonido cristalino, tanto si estás disfrutando de tus canciones favoritas como atendiendo una llamada. Gracias a la cancelación de ruido líder en la industria, escucharás cada nota y palabra sin distracciones. La calidad del sonido es alucinante, gracias a un nuevo control y a la tecnología de vanguardia como DSEE Extreme. Además, con una batería de hasta 30 horas de duración1, están preparados para acompañarte en tus días más ocupados. Livianos, ultracómodos y fáciles de guardar con un estuche plegable, estos audífonos lo tienen todo. Ya sea que estés en movimiento o simplemente relajándote, disfrutarás de comodidad y calidad durante horas. ¡Prepárate para sumergirte en el sonido como nunca antes!
1 La duración de la batería y los ciclos de carga varían según el uso, la configuración y otros factores; los resultados reales pueden variar.
Todas las especificaciones 1 La duración de la batería y los ciclos de carga varían según el uso, la configuración y otros factores; los resultados reales pueden variar.
Reseñas
4.4
Calificación 4.4 de 5
312 reseñas
85 % de las reseñas recomiendan este producto.
Phenomenal Headphones
5 out of 5 rating
Nessim . 4 days ago
Yes, I'd recommend this product.
5 Stars and well-deserved. Outstanding sound and an excellent app that’s used in conjunction to adjust the bass and treble. Excellent noise cancellation. Definitely the one to get when one is ready to upgrade to an advanced set of headphones.
Sony North America Customer Support - 3 days ago
Hi Nessim, thanks for sharing your wonderful experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality, and bass that you can get with the app. With industry-leading noise cancellation technology every beat in your songs comes to life! We hope you continue enjoying the headphones and thanks for choosing Sony. Regards, Dominicksony.com Originally posted on sony.com
Radio Interference
1 out of 5 rating
Amir929 . 16 days ago
I purchased the WH-1000XM5 expecting a premium experience, but the headphones constantly play what seems like radio interference — even when turned off and used with a cable. After an hour with your support team, I was told the product is out of warranty and no solution was offered.
This is extremely disappointing for such a high-end device. I’ve never faced this kind of issue — or lack of support — with any other brand. I expected better from Sony.
Sony North America Customer Support - 15 days ago
Hi there, Thank you for reaching out. We apologize for the issues you’ve encountered with the headphones. We understand how frustrating this can be. This issue might be caused because the headphones are picking up interference from nearby electronic devices, which can result in hearing radio signals. This can happen if strong radio signals are present near the headphones. To help resolve the issue, please follow these steps: Perform a reset and initialization on the headphones. To reset: Connect the headset to an AC outlet using the supplied USB Type-C cable and a USB AC adaptor. Press the power button and the NC/AMB button simultaneously. This will reset the headset without deleting pairing information. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html?utm_source=glean For a initialization, while the USB Type-C cable is disconnected, press and hold the power button and the NC/AMB button for 7 seconds until the indicator light flashes 4 times. This deletes all settings and pairing information. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html If the problem persists, we suggest you to visit the Sony Support site. Click Product Repair at the bottom of the page for your repair options. Here is the link: https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair We're really sorry that the product hasn’t performed as expected. Sincerely, - Stephaniesony.com Originally posted on sony.com
Características
- Cancelación de ruido líder del sector
- Sonido magnífico
- Llamadas manos libres nítidas
- Hasta 30 horas de duración de batería1
- Diseño ultracómodo y liviano
- Estuche plegable para un fácil almacenamiento
- Ajustes intuitivos de control táctil
- Garantía limitada de 1 año
SKU Nº
SKU Nº
WH1000XM5B
En la caja
- Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5
- Estuche portátil
- Cable para audífonos (aprox. 1.2 m)
- Cable para cargar USB
- Tarjeta de garantía
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 Reviews
4.4
4.4 out of 5 rating
312 reviews
85% of reviewers recommend this product.
Phenomenal Headphones
5 out of 5 rating
Nessim . 4 days ago
Yes, I'd recommend this product.
5 Stars and well-deserved. Outstanding sound and an excellent app that’s used in conjunction to adjust the bass and treble. Excellent noise cancellation. Definitely the one to get when one is ready to upgrade to an advanced set of headphones.
Sony North America Customer Support - 3 days ago
Hi Nessim, thanks for sharing your wonderful experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality, and bass that you can get with the app. With industry-leading noise cancellation technology every beat in your songs comes to life! We hope you continue enjoying the headphones and thanks for choosing Sony. Regards, Dominicksony.com Originally posted on sony.com
Radio Interference
1 out of 5 rating
Amir929 . 16 days ago
I purchased the WH-1000XM5 expecting a premium experience, but the headphones constantly play what seems like radio interference — even when turned off and used with a cable. After an hour with your support team, I was told the product is out of warranty and no solution was offered.
This is extremely disappointing for such a high-end device. I’ve never faced this kind of issue — or lack of support — with any other brand. I expected better from Sony.
Sony North America Customer Support - 15 days ago
Hi there, Thank you for reaching out. We apologize for the issues you’ve encountered with the headphones. We understand how frustrating this can be. This issue might be caused because the headphones are picking up interference from nearby electronic devices, which can result in hearing radio signals. This can happen if strong radio signals are present near the headphones. To help resolve the issue, please follow these steps: Perform a reset and initialization on the headphones. To reset: Connect the headset to an AC outlet using the supplied USB Type-C cable and a USB AC adaptor. Press the power button and the NC/AMB button simultaneously. This will reset the headset without deleting pairing information. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html?utm_source=glean For a initialization, while the USB Type-C cable is disconnected, press and hold the power button and the NC/AMB button for 7 seconds until the indicator light flashes 4 times. This deletes all settings and pairing information. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html If the problem persists, we suggest you to visit the Sony Support site. Click Product Repair at the bottom of the page for your repair options. Here is the link: https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair We're really sorry that the product hasn’t performed as expected. Sincerely, - Stephaniesony.com Originally posted on sony.com
Over all 5 star
5 out of 5 rating
Jaydn . 16 days ago
Yes, I'd recommend this product.
So happy I brought these head phone. Allow you to be transparented into the vibe the artist intended to present beautiful sound noise canceling is A1 keeping these for a while
Sony North America Customer Support - 16 days ago
Hi there! Thank you so much for your kind words! We're thrilled to hear that you're enjoying your headphones and that they're delivering the immersive sound experience the artist intended. The noise cancellation system automatically optimizes itself according to the environment and how you use the headphones. We truly appreciate your support! Thank you for choosing Sony! Best regards, Stephaniesony.com Originally posted on sony.com
Great But.....
4 out of 5 rating
QuietStormX . 21 days ago
Yes, I'd recommend this product.
Just got mine just about 1 week now. But issues with them disconnecting while listening to YouTube video and video still playing...I hear nothing when it does that. Then reconnect to watch video...Connected to Tablet...
Sony North America Costumer Support - 19 days ago
Hello there, we appreciate the score you gave to the WH-1000XM5 design, sound and build quality. Of course we want you to enjoy the best performance with not interrupting sound while using YouTube or any other app, so please let us help you on this matter via email. Send your name, username, model number, issue and telephone number to socialsupport@am.sony.com to better assist you. Thank you for choosing Sony. My best regards. -Jennsony.com Originally posted on sony.com
Sony Let Me Down—Not Buying Again
2 out of 5 rating
25 days ago
Just over a year after purchase—right past the factory warranty—the swivel connection cracked. I carefully superglued it, but that only extended its life by a month. A repair costs $150 to $200, nearly the same as the current sale price.
I’m extremely disappointed in the build quality and Sony’s refusal to offer assistance, especially considering my original $400 investment. If you want great Bluetooth features and sound, you're better off putting your money into the more durable WH-1000XM4.
As for me, I’ll be looking beyond Sony for my next purchase.
Sony North America Customer Support - 23 days ago
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience with the Headphones. We understand your frustration regarding the build quality, especially after such a short period of time after the warranty has expired. We sincerely apologize for the inconvenience you've encountered. We truly value your investment in Sony. We also understand your decision to explore other options, but we hope that, in the future, you might consider giving our products another try. Your satisfaction is important to use and we're committed to improving based on experiences like yours. For further assistance, we recommend reaching out to our product support team via phone call at 239-245-6366 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET. Best regards, - Stephaniesony.com Originally posted on sony.com
Disgraceful product with clear defect
1 out of 5 rating
Jerseyjokes . 1 month ago
Countless people are having the exact same failure to the hinge. Barely used them and always kept them in the case. Never mishandled and snapped while putting them on my head.
sony.com Originally posted on sony.com
Please save yourself
1 out of 5 rating
Hrushi . 1 month ago
This is my last Sony product ever. I have WH1000MX5. These headphones have a ridiculous feature called Speak to chat which stops your music if you utter one word from your mouth. Even a sigh. Worst feature I have ever seen on a product.
That’s not even the worst part. Despite repeatedly going through the app on disabling the feature, it still miraculously starts on its own. I wrote to the product support, I stopped automatic update, but this still never stops bothering me. Buy Bose or Apple and stop yourself from a life of frustration.
Sony North America Customer Support - 28 days ago
Hi Hrushi, We regret to hear that you are not satisfied with the WH-1000XM5. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). The Speak-to-Chat function may suddenly activate even though it is disabled in the Sony Sound Connect app. To help prevent this issue, avoid inadvertently touching the right earcup (a two-finger touch activates Speak-to-Chat) or temporarily turn off the Touch sensor control panel in the app. -Open the Sony Sound Connect app. -Tap the System tab. -Disable Touch sensor control panel. Hope this helps. In case you need further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralphsony.com Originally posted on sony.com
Poor quality
1 out of 5 rating
Gus 3021 . 1 month ago
I bought this three months ago and the frame broke just taking them on and off.
Poor craftsmanship. No warranty
Sony North America Customer Support - 28 days ago
Hi Gus 3021, We're truly sorry to hear about your headphones. This is definitely not the experience we wanted you to have. As it turns out. physical damage is not covered under warranty. We advise reaching out to an authorized service center to evaluate your device. Regards, -Craigsony.com Originally posted on sony.com
Good overvall
2 out of 5 rating
PaulFromSLC . 1 month ago
Yes, I'd recommend this product.
I bought this a month ago. amazing headphone but I felt like it heated up fast in couple of hours. Ended up going with Bose
Sony North America Customer Support - 28 days ago
Hi PaulFromSLC, Thank you for sharing your feedback about the WH1000XM5. We're sorry to hear that you experienced an issue with the headphones heating up after a couple of hours of use. And we regret to hear that it influenced your decision to switch brands. Please note that the normal operating temperature of these headphones should be around 0 °C to 40 °C (32 °F to 104 °F). For future reference, if the heating feels excessive compared to typical headphone use, we highly recommend contacting Sony support directly through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Samsony.com Originally posted on sony.com
Pick an older model
1 out of 5 rating
1 month ago
Compared to previous models, these feel like a cheap knockoff. Continually falling off, terrible fit, can’t lock into place & poor sound compared to v3 or v4.
Sony North America Customer Support - 1 month ago
Hi Jeremy, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the fit and sound quality of your Sony unit. Put on the headset with the earpads fitting snugly over your ears. Adjust the slider to a length where the headband touches the top of your head. Please follow this link when wearing the headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing For sound quality issues, you can check this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=sound%20quality If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones ~Earlsony.com Originally posted on sony.com
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 FAQs
Rodgers . Oct 15, 2024
What is the decimal rating at which it actively cancels noise?
Answer from Verizon Customer Support6 months
Visit VZW.com to review the device details and specs. ~Maria