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As part of our ongoing commitment to provide quality service, Verizon will be upgrading your voicemail system over the next few weeks.
Just before the change, you’ll receive a message in your current voice mailbox to let you know when your new mailbox will be available.
After the upgrade please note the following:
- Your existing voicemail access number will remain the same.
- Use your existing voicemail PIN to login into the new voice mailbox.
- Note: After 3 unsuccessful passcode attempts users will be locked out for 30 minutes before the passcode lock releases.
- Then, you will be prompted to change your PIN
- You can record a new voicemail greeting or choose a default
- All new messages will go to your new voice mailbox.
- Wakeup and Reminder messages will need to be set up in the new voice mailbox.
Important: You’ll be able to access your old voice mailbox by pressing [7] at the main menu of your new voice mailbox. All messages in your old voice mailbox will NOT be moved to your new voice mailbox and deleted after 30 days.