Verizon Fios equipment return

Learn more about returning Fios equipment when you’re  getting replacement equipment or after you disconnected service.

Important: When disconnecting service, to avoid an unreturned equipment charge, you must return all your Verizon Fios equipment within 30 days of your service disconnection date.

Looking for wireless home internet return information? Visit our 5G Home & LTE Home equipment return FAQs.

How to return your Fios equipment

1. You must contact us to start the return process.
2. We’ll let you know which UPS stores are near your address so you can drop off your return. Or you can use the UPS find a store tool. Any UPS store will accept the return.
3. Prepare the equipment for return:
   1. You can use the packaging and shipping label we provided, but it isn’t required.
   2. The UPS Store scans the equipment’s serial numbers, packages and ships the returned equipment. 
      
   3. Be sure to keep the return receipt for your records.
      

We will send you an email confirmation of your return. If there is an issue with your return, contact us.