Quickly find out how much your smartphone or tablet is worth by answering a few simple questions.

Wondering how much your phone is worth? You may be surprised by how easy it is to find out its trade-in value — and just how much you can then use to apply toward paying your bill or buying a new smartphone, tablet or other high-tech devices.

To find out your old device’s trade-in value, start by appraising your device on Verizon's device appraisal questionnaire. By answering a few simple questions, you can quickly find out what it’s worth. You can then receive account credit or a gift card that can help save you money on your next purchase or bill.

As you answer each of the questions, the next question will appear, allowing Verizon to assess the value of your phone and give you a fair trade-in estimate. You can even add in promotional codes if you have them. If you have any questions about the process along the way, live or online help is always available. You can also view answers to frequently asked questions here. Once you’ve finished the series of questions about the make, model and quality, a proposed value is shown.

Choose “Continue” to submit your device to Verizon’s Device Trade-In Program. You’ll be given the option to trade in your device for account credit or a gift card or continue shopping for new devices and plans.


If you choose to trade-in or donate, you’ll receive a prepaid shipping package to mail the device back in. Note that you should not send damaged batteries, and devices with non-removable damaged batteries are not eligible for the program.

Before you send it in, be sure to:

  • Remove personal data from the device

  • Disconnect service with any current provider

  • Confirm that make, model and condition match the trade-in information you’ve submitted

  • Remove storage or SIM cards from the phone

  • Turn off the phone’s power

  • Double-check that the mobile device is not locked for activation

After sending it in, the device will be evaluated. Then, depending upon device condition upon receipt, a Verizon Wireless gift card will be emailed to you or account credit will be applied to your account. It's as easy and straightforward as that!

For more information, visit the Device Trade-In Program page.

This content is provided for information purposes only. All information included herein is subject to change without notice. Verizon is not responsible for any direct or indirect damages, arising from or related to use or reliance of the above content.