GizmoHub FAQs

GizmoHub is an app that lets you call, find and control your Gizmo wearable devices (e.g., GizmoGadget™,  GizmoWatch™, GizmoWatch 2™, etc.). You'll need to download and install the app on your phone to set up your Gizmo devices.

Once they're set up, you can use the app to:

• Speak with your child - Call your child's Gizmo any time, and your child can call you.
• Find your child - Check the location of your child's Gizmo with just one tap. You can also schedule a time for the Gizmo to automatically check your child's location or set GPS boundaries and get notified if your child crosses them.
• Add contacts - Invite Gizmo Buddies, Caregivers and other Guardians who can call the Gizmo and receive calls.
  
  Note: Set up a Gizmo Buddy to let 2 Gizmo Watches call and text each other.
• Send messages - Send short text messages to your child's GizmoGadget, GizmoWatch, or GizmoWatch 2.
• Manage your child's Gizmo - You can use the GizmoHub app to change settings on the Gizmo, like volume, ringtones and fun sounds.
• Keep your child's information safe - You can protect this app by adding a PIN. Even if your phone is lost or stolen, your child's information will remain protected.

Please refer to the chart below:

Note: You can add up to 10 contacts per child.
*Gizmo to Gizmo messaging only

To delete or reset your Gizmo through the app:

1. Make sure your Gizmo is sufficiently charged and turned on.
2. From the GizmoHub app, tap More.
3. Tap Manage Devices.
4. Tap Child Gizmo Device.
5. Under Device Settings, scroll down and tap Delete Gizmo.

This will reset the Gizmo and allow you to add it to the Child profile.

To reset your Gizmo from the device:

• GizmoGadget 
• GizmoPal™ de LG 
• GizmoPal 2 de LG 
• GizmoWatch
• GizmoWatch 2

Some of your caregivers may have a previous version of the GizmoHub app. To correct the pairing issues, they must download the newest version of GizmoHub from the Google Play™ Store or Apple® App Store®.

You may have deleted the GizmoHub app. Even with the app deleted, you can still call the child's Gizmo. However, to locate or message the child, the Guardian and Caregiver must have the GizmoHub app downloaded on their smartphone.

All Gizmos are tied to child profiles, so this is required in order to pair your Gizmo with the GizmoHub app.

Gizmo devices aren't compatible with 911 or similar emergency telephone number systems. They are designed for 10-digit dialing only, and they only allow calls between predetermined telephone numbers. You can't program 911 as one of the numbers to call.

GizmoHub app versions older than 3.0 are no longer supported and may not work on your device(s). Make sure you have the latest version of the GizmoHub app installed. Visit the Apple App Store or Google Play to view the latest version.

If you have a Gizmopal1, GizmoPal2, or GizmoGadget paired with a legacy version of the GizmoHub App (version 2.0 or older) you’ll need to take the following steps to update your GizmoHub app:

1. Perform a Device Factory Reset on the Gizmo devices connected through your GizmoHub app.
   
   To reset your Gizmo from the device:
   
   GizmoGadget
   GizmoPal™ de LG
   GizmoPal 2 de LG
2. Download the new GizmoHub app from the Apple App Store or Google Play Store.
3. Follow the steps to create your GizmoHub account and complete the pairing process.

If your Gizmo isn't charging when you connect it to the charger, make sure the connector plates and magnetic charging points are clean. The presence of debris and dirt on the charging points prevents them from creating a good charging connection.

You can clean the connection points using an alcohol wipe cloth or by applying alcohol to a cotton swab or microfiber cloth.