GizmoHub FAQs

GizmoHub is an app that lets you call, find and control your Gizmo wearable devices (e.g., GizmoGadget™, GizmoWatch™, GizmoWatch 2™, etc.). You'll need to download and install the app on your phone to set up your Gizmo devices.

Once they're set up, you can use the app to:

• Speak with your child - Call your child's Gizmo any time, and your child can call you.
• Find your child - Check the location of your child's Gizmo with just one tap. You can also schedule a time for the Gizmo to automatically check your child's location or set GPS boundaries and get notified if your child crosses them.
• Add contacts - Invite Gizmo Buddies, Caregivers and other Guardians who can call the Gizmo and receive calls.
  
  Note: Set up a Gizmo Buddy to let 2 Gizmo Watches call and text each other.
• Send messages - Send short text messages to your child's GizmoGadget, GizmoWatch, or GizmoWatch 2.
• Manage your child's Gizmo - You can use the GizmoHub app to change settings on the Gizmo, like volume, ringtones and fun sounds.
• Keep your child's information safe - You can protect this app by adding a PIN. Even if your phone is lost or stolen, your child's information will remain protected.

Please refer to the chart below:

Note: You can add up to 10 contacts per child.

*Gizmo to Gizmo messaging only

To delete or reset your Gizmo through the app:

1. Make sure your Gizmo is sufficiently charged and turned on.
2. From the GizmoHub app, tap More.
3. Tap Manage Devices.
4. Tap Child Gizmo Device.
5. Under Device Settings, scroll down and tap Delete Gizmo.

This will reset the Gizmo and allow you to add it to the Child profile.

To reset your Gizmo from the device:

• GizmoGadget
• GizmoPal™ de LG
• GizmoPal 2 de LG
• GizmoWatch
• GizmoWatch 2

Some of your caregivers may have a previous version of the GizmoHub app. To correct the pairing issues, they must download the newest version of GizmoHub from the Google Play™ Store or Apple® App Store®.

You may have deleted the GizmoHub app. Even with the app deleted, you can still call the child's Gizmo. However, to locate or message the child, the Guardian and Caregiver must have the GizmoHub app downloaded on their smartphone.

All Gizmos are tied to child profiles, so this is required in order to pair your Gizmo with the GizmoHub app.

Gizmo devices aren't compatible with 911 or similar emergency telephone number systems. They are designed for 10-digit dialing only, and they only allow calls between predetermined telephone numbers. You can't program 911 as one of the numbers to call.

GizmoHub app versions older than 3.0 are no longer supported and may not work on your device(s). Make sure you have the latest version of the GizmoHub app installed. Visit the Apple App Store or Google Play to view the latest version.

If you have a Gizmopal1, GizmoPal2, or GizmoGadget paired with a legacy version of the GizmoHub App (version 2.0 or older) you’ll need to take the following steps to update your GizmoHub app:

1. Perform a Device Factory Reset on the Gizmo devices connected through your GizmoHub app.
   
   To reset your Gizmo from the device:
   
   GizmoGadget
   GizmoPal™ de LG
   GizmoPal 2 de LG
2. Download the new GizmoHub app from the Apple App Store or Google Play Store.
3. Follow the steps to create your GizmoHub account and complete the pairing process.

If your Gizmo isn't charging when you connect it to the charger:

1. Power off the watch, so you can clean it.
2. Get an alcohol sanitizing wipe (for example, 70% isopropyl alcohol wipe or disinfecting wipe). Use the wipe to clean dust and debris on the charging pin on your watch and charger.
   
   
   
   Note: The above image is a GizmoWatch2 for reference. Other GizmoWatch models may look different.
3. When the connection points are fully dry, try charging your Gizmo.

Please clean your watch and charger regularly. The charging pins on the back of the watch contain metal plating. The presence of sweat or moisture on the contacts during charging may cause corrosion. Keep the charging pins on the back of your watch clean and ensure they stay bronze or gold in color.

When cleaning your GizmoWatch:

• No uses blanqueadores.
• Don't submerge it in any cleaning agents.
• Don't clean it with high-pressure water.

To reduce the risk of damage to your device, follow the Caring for Your Device instructions in the GizmoWatch User Guide (PDF). This guide also contains important information on maintaining the water resistant performance of your watch, as well as safety and operation instructions.

To care for your GizmoWatch:

• Keep your watch clean and dry to avoid charging interruptions.
• Keep the charging contacts clean and dry before charging.
• Regularly clean your watch and wrist - especially after working out, sweating or washing your hands. Wipe off sweat immediately after exercise.
• Make sure not to scrape the contacts with anything metal, since metal can damage the plating and cause corrosion.
• Avoid contact with liquids and keep your device dry.
• Follow the Caring for Your Device instructions in the GizmoWatch User Guide (PDF).

To maintain the water resistant performance of your GizmoWatch:

• Don't submerge your device in water for extended periods of time (more than 30 minutes).
• Don't immerse your device in:
  • Water deeper than 1 meter (about 3 feet)
  • Any liquid chemicals other than water
  • Salt water, such as sea water
  • Hot spring
• Don't wear your device while swimming or snorkeling.
• Don't place your device directly on sand or mud.
• Don't use your device in places where it may be exposed to high pressure water, such as ocean waves or waterfall.
• Don't drop your device or subject it to shock (doing so might damage the main unit, allowing water to get inside your device).