Preguntas frecuentes sobre el plan Just Kids de Verizon

The Just Kids plan is a child-friendly smartphone plan that gives kids an unlimited ability to learn, grow and stay in touch with family. Just Kids lets parents manage screen time, content and more (with Smart Family features).

Just Kids comes with the Verizon Smart Family app, letting you select your kid's contacts, set data usage, enable content filters to block inappropriate content, limit access to certain apps, track location and more.¹

The Just Kids plan includes:

• Unlimited 4G LTE / 5G Nationwide² data at a maximum speed of 5 Mbps³
• Verizon Smart Family Premium for parental control and location tracking ($9.99/month value)
• Unlimited talk and text with up to 20 parent-approved contacts
• Streaming con calidad de DVD (480 p)

It's easy to add a Just Kids line to your family account.

Nota:

• On 8/20/20, we upgraded the Just Kids plan from 5 GB/month 4G LTE data to unlimited 4G LTE data at 5 Mbps speed. If you had Just Kids before that date, your plan changed automatically. You can check your Just Kids data in My Verizon.
• Just Kids is not eligible to add 5G Ultra Wideband access.

¹Some third-party messaging and calling apps must be controlled by the parent on the child's device.
²5G Nationwide is available in 2,700+ cities. 5G Nationwide access requires a 5G Nationwide-capable device, which automatically connects when you're in a 5G coverage area. La mayoría de los dispositivos fabricados en 2020 requieren que el cliente descargue una actualización de software que ofrece la capacidad 5G Nationwide. Las actualizaciones de software comenzarán a extenderse a los dispositivos compatibles en las semanas y meses posteriores al anuncio de 5G Nationwide el 10/13/20. Ve una lista de dispositivos elegibles. Learn about our 5G Nationwide network. Shop 5G devices.
³En momentos de congestión, los datos podrían ser temporalmente más lentos que otro tráfico.

To add a Just Kids plan to your account, you must have at least 1 unlimited plan that can be mixed and matched (i.e., Get More Unlimited, Do More Unlimited, Play More Unlimited, Start Unlimited, Above Unlimited*, Beyond Unlimited*, Go Unlimited*) to be the "parent" line for the Just Kids line.

If you don't have one of these unlimited plans, it's easy to start an account with an unlimited plan or change your plan  in My Verizon or the My Verizon app.

When you have at least 1 eligible unlimited plan, you can add a line in My Verizon and choose the Just Kids plan.

*Estos planes ya no están disponibles para agregar a tu cuenta.

Just Kids includes Smart Family Premium, an account-level service you can use to set smarter boundaries for the Just Kids line and other lines on your account, including:

• Set up to 20 trusted contacts with whom the child line has unlimited talk and text.
• Pausar el uso de Internet.
• Filter content and set limits and alerts for data usage and purchasing.

La función de ubicación de Smart Family Premium te deja controlar el paradero de tu hijo:

• Establece alertas para saber cuándo llega tu hijo a la casa o a la escuela.
• Tu hijo puede ver la ubicación de tu dispositivo (cuando la ubicación en el dispositivo y la de Smart Family están activadas).
  • Para una ubicación más precisa, tienes que emparejar la aplicación Smart Family en tu teléfono con la aplicación Smart Family Companion en el smartphone de tu hijo.

Visit our Verizon Smart Family FAQs to learn more.

Just Kids es un plan de línea individual y sus datos no se pueden compartir. You need a Just Kids plan for each child's smartphone line. The more Just Kids lines you add, the lower the cost per line.

Pinna is a screen-free, ad-free audio streaming service that's custom-made for kids ages 3-12. Just Kids customers can access Pinna's enriching, kid-friendly content on us for 60 days.

We'll send the account owner the Pinna offer by email within 10 days of the Just Kids plan activation. The promotion automatically ends after 60 days. You'll have the option to sign up for a paid subscription directly with Pinna.

Learn more about Pinna.

Anyone with a Verizon unlimited plan that can be mixed and matched can add a Just Kids plan to his or her account:

• La línea Just Kids debe ser un smartphone.
• La línea Unlimited del padre puede ser un teléfono básico o un smartphone. Sin embargo, para usar los servicios de localización y los filtros de contenido, la aplicación Smart Family para padres debe estar activada en un smartphone.

Unlimited plans that can be mixed and matched:

• Currently available: Start Unlimited, Play More Unlimited 5G, Do More Unlimited 5G, Get More Unlimited 5G, Just Kids.
• These plans are no longer available. If you already have these plans, you can mix and match our current plans with them: Above Unlimited, Beyond Unlimited, Go Unlimited.

Yes, all of the Just Kids smartphone lines count toward the limit of 10 lines you can have on your account when you mix and match unlimited plans. Puedes agregar todas las líneas Just Kids que quieras; el límite es de 10 líneas.

You must have at least 1 unlimited plan on your account to have a Just Kids plan on the account. If all unlimited plans are removed:

• The Just Kids line is suspended in 48 hours and is disconnected within the next bill cycle.
• Recibirás un mensaje que te informará que puedes cambiar el servicio Smart Family Premium por un precio regular.
• Puedes optar por cambiar la línea Just Kids a un plan diferente.

Note: If you suspend your unlimited line, the Just Kids line stays active.

You can change your plan any time in My Verizon. If you want to keep Smart Family, after changing the Just Kids line in My Verizon, you can add Smart Family as a separate service to your account.

Nota: Después de que elimines Verizon Smart Family de tu cuenta, la configuración de tus restricciones permanecerá vigente por hasta 7 días.

El costo del plan Just Kids depende de:

• How many lines with unlimited plans are on your account.
• If you use Auto Pay and paper-free billing you get a $10/month discount per line.

Costo del plan Just Kids con planes Unlimited:

Por ejemplo, si tienes 1 plan Go Unlimited, 1 plan Above Unlimited, 2 planes Play More Unlimited y 1 plan Get More Unlimited en tu cuenta y obtienes 2 líneas Just Kids, serían 7 líneas en total. El costo de cada línea Just Kids es de $25/mes al usar Pago automático y la facturación electrónica.

*Plus taxes and fees. Auto Pay (using checks, home banking, Verizon Visa® Card or debit card only) and paper-free billing required.

As part of our commitment to support the men and women who serve our country and our communities, Verizon wireless offers discounts on wireless products and services to eligible nurses, teachers, military personnel, veterans, students and active duty, retired and volunteer state and local first responders.

Este descuento depende de la cantidad de planes de datos ilimitados que tienes:

• 1 teléfono: $10 de descuento por cuenta
• 2 - 3 teléfonos: $25 de descuento por cuenta
• Más de 4 teléfonos: $20 de descuento por cuenta

Visit our Shopping & Deals page and view our discount program FAQs to learn how to register for your military discount.

Note: This discount changed on 8/5/19. If you had the discount before 8/5/19 you keep the previous discount amount.

Otros descuentos

Just Kids no es elegible para el descuento de un empleador o plan corporativo. But Just Kids customers can get a $10 discount per phone line each month for using Auto Pay and paper-free billing.

No. Just Kids doesn't come with Apple Music included and isn't eligible for the 6-month free Apple Music promotion. You can add Apple Music directly from Apple as a paid subscription.

No. The Just Kids plan is not eligible for the Disney+ On Us promotion and does not come with Disney+, ESPN+ and Hulu included.

You can visit our Disney+, ESPN+ & Hulu with eligible wireless unlimited plans FAQs and our How to get Disney+ with Verizon unlimited or 5G Home Internet FAQs to learn if your Unlimited parent line is eligible for our streaming entertainment offers.

You can learn more about Verizon Smart Family services by visiting our Verizon Smart Family overview page.

Si ya tienes el servicio Smart Family básico o premium y agregas un plan Just Kids:

• El costo de Smart Family se elimina de tu cuenta y obtienes el servicio Smart Family premium sin ningún cargo.
• Las restricciones de Smart Family que tenías se mantienen y puedes agregar nuevas restricciones para la nueva línea Just Kids.
• Todas las personas de tu cuenta se incluyen automáticamente como un contacto de confianza (anulando los contactos de confianza que estaban en su lugar). Los contactos de confianza se pueden editar según sea necesario.

La tabla que aparece a continuación muestra la diferencia entre Just Kids Smart Family Premium y Smart Family Premium como un servicio independiente en una cuenta de Verizon. Visit our Verizon Smart Family FAQs to learn more.

*Learn about setting controls for third party apps and features which use data from outside the Verizon network.

Sí, puedes configurar una línea Unlimited diferente para que sea la línea de los padres del plan Just Kids.

Antes de configurar una línea como la de los padres, establece la línea como administrador de la cuenta en Mi Verizon por Internet o en My Verizon app. Ve a Configuración del perfil y a Asignar administradores de la cuenta.

Visit our Verizon Smart Family FAQs for steps to set up another Parent device on your Smart Family account.

When Just Kids is added, you'll get an email with a link to Verizon Smart Family to set it up on your phone and or desktop.

Visit our Just Kids set up page to:

• Ir a Google Play™ Store o Apple® App Store® para descargar la aplicación Smart Family.
• Get everything you need to get Just Kids up and running.

Visit our Just Kids overview page or Smart Family overview page for plan benefits.

Yes, your child can use the Just Kids line and smartphone outside of the US by adding an international calling plan.

• La línea Just Kids incurrirá en cargos por roaming si se usa fuera de los Estados Unidos (incluyendo Canadá y México) si no tiene un plan de llamadas internacionales.
• La restricción de los contactos de confianza no funciona cuando la línea Just Kids se usa fuera de los Estados Unidos.
• Some Smart Family features may not be available outside of the Verizon's domestic coverage area.

El plan Just Kids, a través de Verizon Smart Family, incluye mensajería de texto internacional ilimitada desde los Estados Unidos a contactos de confianza. Se aplican cargos adicionales por llamadas de larga distancia internacional.

If your child often needs to make calls to another country, you can add one of our international calling plans for the Just Kids line.