Understanding your Fios bill

You can quickly view your current and past bills by signing into My Verizon. We make it easy for you to see your current charges, any previous balances, recent payments and any recent adjustments.

Your first bill with your new service may be higher than a normal month’s bill as it will contain any one-time charges associated with your installation or activation as well as partial month charges. Verizon bills recurring charges one month in advance, plus partial monthly charges starting the day after the service is installed through the end of the bill cycle.

If you subscribe to video services. you’ll see a box on your bill that shows video programming fees. The FCC requires cable providers to include the total cost of video programming with your billing.

The information includes monthly recurring charges and any of these fees:

• Regional Sports Network Fee (if applicable)
• Fios TV Broadcast Fee
• Optional video programming services
• Available TV discount
• Equipment fees and taxes aren’t included in this information

Your bill could vary for many reasons, including:

• A promotion starting or ending
• A change in your service resulting in a one-time fee, a partial month charge or a credit for a change made in the middle of your bill cycle
• A late payment charge
• Billing adjustments
• Usage charges such as toll or long distance including international calls, pay per view or on demand
• Tax charges can vary slightly depending on the number of days in the month as well as rate changes by a taxing authority.

You can sign into My Verizon  to see what has caused your bill to increase or decrease.

Select View Bill and you'll be shown a chart comparing your last bill to your current bill. This bill comparison will list what changed and provide you with the option to view more details.

If an expected credit or adjustment has not appeared within that time, contact us.

Many of our promotions will be reflected on your bill as both a charge and a corresponding credit for the promotional period. This serves as a reminder of the promotions you have and the value of the offer, as well as the rate you will be charged when the promotion expires.

Your bill includes federal, state and local taxes, government surcharges and fees as well as Verizon surcharges and fees. These charges vary depending on what products and services you have and in which state you use these products/services. You can view the details of these charges on your own bill within My Verizon.

You might receive a late payment charge if your bill is not paid on time, depending on the state you reside in. Where applied, it is against the total amount past due. If your account has an outstanding balance, you may see a message on your bill specifying the exact late payment charge, which may be an amount or a specific percentage added to your account.

Your billing cycle is the number of days between bills. A billing cycle is recurring and is most often set to repeat monthly.

Verizon bills one month in advance, so your first statement will include partial charges for the current month, as well as charges for the following month. Monthly charges are prorated according to the number of days you are billed for during your 30-day billing cycle. When you make changes to your account following your service installation (by adding or deleting services or packages, for example) partial month charges will apply as well.