On what devices is the Fios TV Mobile app supported?

The following mobile devices, smartphones and tablets, are supported: iOS devices running iOS 12 and higher Android devices running Android 5.0 and higher Amazon Kindle and Fire devices running Android 5.0 and higher Chromecast (First Generation, Second Generation, Third Generation and Ultra) The following devices are not supported: Some Android devices with the Intel Processor Blackberry 1 Kindle Gen 1, Gen 2, Gen 3, and Gen 4 Emulators or Simulators Android TV Fire TV Chromebooks and Smart TVs Kindle Gen 8 devices may experience issues during playback. Note: The list of supported devices is subject to change.

Is the Fios TV Mobile app supported on jailbroken or rooted devices?

Verizon does not support the use of its apps on jailbroken or rooted devices.

Why can I log in to the Fios TV Mobile app at home but not away from home?

There is a known issue where some users have been able to log in to the app while in their Fios home, but not while away from home. This is due to a mismatch between the user's IP address and their out-of-home ID. We apologize if you experience this. To resolve your issue, please report it from the Help option in the app menu. For security reasons, please do not include your account password.

How do I log out of the Fios TV Mobile app?

Simply go to the Settings menu and select the Logout button at the bottom of the screen. The next time you want to use the app, you will be asked to log in again.

What happens if I clear the data and cache from device settings?

All saved settings including parental controls are lost—it will be treated like a newly installed app with no previously selected options or settings saved.

Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)

The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app as well as to deliver content. Be sure to allow this permission to fully enjoy the app.

Why does the Fios TV Mobile app need access to my device media storage? (Android only)

When you download and install the app, you will be prompted to allow the Fios TV Mobile app to access your device’s photos, media, and files. Of these, the app uses only the file storage for security certificates, licenses, and downloaded video content for offline viewing. Photos, media, or any other personal information is not accessed by the Fios TV Mobile app. You will be unable to proceed with app installation if you deny access to device storage. Subsequently you will have to open up your device settings app, navigate to manage your apps, select Fios TV Mobile, then enable the permission for storage. Open your device Settings and a possible path could be Apps > Fios TV Mobile > Permissions but the path is subject to change with different devices and operating systems.

Why does the Fios TV Mobile app need access to device location?

You may be prompted to allow access to your device location. Denying device location will limit availability of certain content and will disable Verizon Wireless data-free streaming while on 4G LTE.

What is the “Draw over other apps” or “Apps that can appear on top” Android-only permission?

You may be prompted to enable the “Draw over other apps” or “Apps that can appear on top” permission which is disabled by the Android operating system by default. The Fios TV Mobile app supports a mini player which can be launched from the main streaming player by tapping an icon. This mini player “floats” over the Fios TV Mobile app, thereby allowing the user to browse the app while streaming. Permitting “Draw over other apps” or “Apps that can appear on top” allows the mini player to float over the Fios TV Mobile app only (support outside the Fios TV Mobile app is not available). Selecting “Allow” on most devices takes you directly to the section of the app to enable the permission. For Android devices where the direct link is not supported, you may be able to follow these steps, but note they may differ for different devices and operating systems: Go to the Device Settings Tap "Apps" Find Fios TV Mobile app in the list and tap it Tap “Draw over other apps” Toggle "Permit drawing over other apps" to ON. Some Android devices have a different treatment for the above: For Samsung devices running Android 6, this setting has been moved to Settings > Applications > Application Manager > More > Draw over other apps On newer Samsung devices, such as the Galaxy S7, go to Device Settings and then Applications. Tap the options icon with the three dots and select "Apps that can appear on top". Find Fios TV Mobile app in the list and tap it to enable permissions. For Google Pixel, the issue occurs after installing Google Play Games. Uninstalling this and rebooting the phone will allow Draw over other apps to work for Fios TV Mobile app. Reinstalling Google Play Games will allow both apps to work properly.

Long press is a user interface that allows quick access to the most popular actions you would take on that screen. To long press, hold your finger on a program card or a guide cell and it will pop up a list of options such as watch, program details, follow/record, etc. Long press is different from a simple tap where tapping the program card or the guide cell always takes you to the program info page.

Watch is an action you would take to play/view your content on your mobile device.

Can I watch live TV with my Fios TV Mobile app anywhere?

You can watch live TV anywhere within the United States and its territories. Availability of live TV channels on your mobile device depends on your Fios internet and Fios TV subscription and also on your in-home (IH) and out-of-home (OOH) status.

What is In-Home (IH) and Out-of-Home (OOH)?

You are considered In-Home (IH) only when your device is connected to the Fios router provided with your Fios Internet service. This router is also associated with your Fios service account. When you are not Wi-Fi connected to your Fios router, even when you are physically next to it, you are always considered Out-of-Home (OOH). Your IH and OOH status determines your Fios TV Mobile app experience, availability of certain Fios TV Mobile app features, and the availability of Fios TV content for live TV, On Demand, and DVR mobile streaming.

What about when I'm at someone else’s house who also has Fios TV and Fios Internet service?

You are considered out-of-home (OOH) when you connect your device to their Fios router.

Can I use the Fios TV Mobile app when I am not connected with the Fios router?

Yes. When you are not connected to your Fios router, you can access the internet via some other Wi-Fi connection (free or paid) or via a 3G/4G mobile wireless network. Also, when you are not connected to your Fios Wi-Fi router, you will get the OOH Fios TV Mobile app experience, which may not include all of the channels that you get when in-home.

Can I stream content when I am outside the United States or its territories?

Content is not available for streaming outside of the United States and its territories.

Is there a wireless data charge to stream video to my device?

Verizon Wireless postpay service customers using the Fios TV Mobile app (version 1.0 or later) (the “App”) on a compatible device in the United States will not incur Verizon Wireless data usage charges for watching videos, so long as you are connected to Verizon Wireless postpay 4G LTE service. You will incur data usage for non-streaming activity, such as starting/restarting the App, going off airplane mode and transitioning from Wi-Fi to 4G LTE (approximately 1-5 MB per instance) and diagnostic data (approximately 12 MB per month for typical streaming activity, substantially greater for high levels of streaming). Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges. If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply. For more info, see the End User License Agreement (EULA) that can be found in the ‘About’ section under Settings. This offer is not available to Verizon Wireless prepaid customers, customers of other wireless carriers, Verizon Wireless customers who take their wireless device outside the United States, Verizon Wireless customers accessing the App over a VPN (“virtual private network”), Verizon Wireless customers with a static IP address, or when a Verizon Wireless device is not on Verizon Wireless postpay 4G LTE service, and is not available in California. This offer is subject to your Verizon Wireless Customer Agreement, Price Plan and other terms, and is subject to change.

What can I do while waiting for my Fios TV service to be installed?

Since your Fios router has not been installed, you may view select subscribed live TV channels from the Fios TV Mobile app lineup. All free On Demand titles are available. You have access to On Demand content offered by your subscribed premium networks. Features that require an installed set-top box or Fios router, such as DVR management, remote control, and On Demand purchase and rental will be available only after installation is completed. After your Fios installation changes from a pending state to a completed state, all you need to do is connect your wireless device via Wi-Fi with your Fios router and launch your Fios TV Mobile app.

How can I go to Settings?

Placed at the top left of the Fios TV Mobile app screens, Fios TV users may tap the icon (for iOS) or 3 lines (for Android) to access their app settings.

What’s in Settings?

You can do the following from Settings: Manage your preferences including: Parental controls (PCON) Network preference for downloading content Manage your device registration and transfer devices to view purchased content or to download content Access the Fios TV Mobile app help center to read the frequently asked questions (FAQs) and to report and track issues

Does the app allow me to apply Parental Controls (PCON)?

Yes. To manage Parental Controls (PCON) go to Settings > Preferences. You will first need to create a PCON PIN to enable parental controls. Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only.

Is Closed Captioning (CC) supported?

Closed Captioning is supported from the video player only for live TV or On Demand content that supports closed captioning (CC). Since this app supports many Android-based devices, this app considers only the Google subtitles (CC) selection under Settings > Accessibility > Hearing. For Android-based Samsung devices, the Samsung subtitles (CC) selection is not considered.

Secondary Audio Programming (SAP) is available for many programs aired on live TV, from your video player only. SAP may contain audio in Spanish (most common), other languages, or even Descriptive Video Service (DVS), which assists the visually impaired by describing the action as it takes place on screen. Any time SAP is available for the program you are watching, you will see an SAP button. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS.

Why do I need to register my device?

To access your On Demand* content on a mobile device, you need to first register it as one of your On Demand devices. Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to do so when you attempt to stream On Demand content. *While a lot of On Demand content is available for viewing on your set-top box, registered mobile devices, and on the web, there is On Demand content that is available for viewing only on your set-top box.

What devices can I register to use with On Demand?

You can add the following devices: Mobile phone (supported Apple and Android models) Tablet (supported Apple, Android, and Kindle Fire models) Visit the Supported Devices section in the FAQ for more details. Once you reach your On Demand device limit, you will be required to unregister an existing device before you can add a new one, or you may transfer the registration from an existing device to another one.

Can I manage my On Demand registered devices from the app?

Yes. You can register your device, transfer registrations or even remove previously registered devices from the Settings > Devices section of the Fios TV Mobile app. If you replace your mobile device or tablet, you will need to unregister your old device and then add the new one as one of your On Demand registered devices.

What kind of Fios TV Mobile app support or help can I get?

You may access this list of Frequently Asked Questions (FAQs). Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in. If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the Settings > Help center section. Once you submit it, you can also track it. For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Verizon user ID), version number, device, or platform details.

Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels. You can view TV listings by channel numbers or “Neighborhoods” (channel genre). To switch to the “Neighborhood” experience, select the ‘Genre’ sort option from the guide filter. You can also set your favorite channels. The Guide has the following sections that you can use to navigate live TV: Watch now: Best for immediate mobile viewing Presents currently airing and subscribed mobile-friendly channels Use the drop down filter and/or the HD toggle filter to refine your content TV listings: Best for scheduling your recordings Presents the familiar 14-day TV guide channel lineup with channel numbers Includes multiple-filter capability (described earlier) Ability to ‘Play on’ your show on your TV via the Fios TV Mobile app Tap the filter capsule to expose a panel from where you can select your filter options

Can I favorite a channel?

Yes. Go to the TV listings option under Guide, tap the channel logos on the left hand side to either favorite a channel or to remove the channel from being a favorite.

Can I watch the entire Fios TV service channel lineup on my mobile device?

All Fios TV subscribers with a Fios Internet subscription can watch a smaller selection from the full channel lineup while in-home (IH). Out-of-home live TV viewing is a smaller selection from these in-home channels. Virtually all subscribed live TV channels can be viewed in-home (IH) only, on eligible mobile devices and tablets, with Fios internet subscription and with Fios TV subscription that includes a Fios TV set-top box (also referred to as the Verizon Media Server (VMS)). There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported. For more information refer to the FAQs on Verizon Media Server (VMS) Streaming.

Can I stream live TV content when I am outside of the United States?

Live TV content is only available in the United States or its territories.

What are channel ‘Neighborhoods’?

Neighborhoods, available on Watch now and on TV listings guide, are live TV channels grouped by genres like Shopping, Locals, Spiritual, Entertainment, Home & Leisure, Kids & Family, etc. You can surf the Guide by genre by tapping the filter icon and then selecting the sort by ‘Genre’ mode.

Where are the channel numbers?

You can surf the Guide by channel numbers, if in the Neighborhood genre mode, by tapping the filter icon and then selecting the sort by ‘Channel #’ mode.

Where do I find On Demand* content?

You can find On Demand content on the Home screen or in the Browse sections of the app. You may also Search on a title of interest and the program information page of that title will inform you of its On Demand availability. You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You can find your rented or purchased content under My Stuff > Purchased on this app or at My Verizon . *While a lot of On Demand content is available for viewing on your set-top box, registered mobile devices, and on the web, there is On Demand content that is available for viewing only on your set-top box.

How does On Demand work?

Any** On Demand title you buy or rent instantly shows up on all your On Demand registered devices if those devices are connected to the Internet. You may be required to refresh your library to view the updated list. For On Demand registered devices go to Settings > Devices or tv.verizon.com . **look for web or mobile content availability prior to purchases or rentals made on your set-top box

What’s the difference between buying and renting an On Demand title?

When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time. When you rent an On Demand title, you pay once and can access the title for a limited period only.

What happens to the On Demand titles I rent or purchase if I move away or leave Verizon?

Rental titles will no longer be playable after the rental period has expired. You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Verizon User ID and password. You can access these titles on registered, supported mobile devices (visit verizon.com/Fiostv ).

Why can't I purchase or rent On Demand titles on certain devices?

Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. This means that you can purchase or rent On Demand titles via other access points like your set-top box or http://tv.verizon.com website, and then watch them on these devices, but you cannot make purchases or rentals directly on these devices. If you are using the Fios TV Mobile app prior to your Fios home installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles. We simply need to set up your Fios home equipment before you can do so.

Can I download purchased or rented content to my PC or laptop?

You cannot download, but you may stream to your PC or laptop.

What if I mistakenly purchase the wrong or an incorrect version of an On Demand title?

On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store. Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental.

How do I prevent others from buying On Demand titles on my account?

The Fios TV Mobile app will ask for your My Verizon password when you attempt an On Demand transaction. Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess.

What if my mobile device is lost or stolen?

If you lose your mobile device, log onto tv.verizon.com and navigate to Settings > Devices to unregister the lost or stolen device.

How can I upgrade my service to allow DVR recordings?

To upgrade your service to include a DVR set-top box, please go to verizon.com/MyServices .

Can I watch my recorded content from my mobile or tablet device?

Yes, this is only available to subscribers of Multi-Room DVR Enhanced or Premium Service and Fios Internet. To learn more, read the FAQs on Multi-Room DVR Enhanced Service Mobility.

Can I watch my recorded content in and out of my home?

Yes, Multi-Room DVR Enhanced or Premium Service and Fios Internet subscribers can. With the Fios TV Mobile app and with internet access, you can watch eligible recorded content anywhere within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content from being streamed out-of-home. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-home."

Can I use my mobile or tablet to set DVR recordings?

Yes. You can set DVR recordings from the Guide section of the app or from the program info page when that content is available on live TV.

Where can I manage DVR recordings?

First go to My Stuff > DVR. To view your eligible recorded content go to the Recorded section. To manage your DVR recordings go to either Upcoming or to Series.

Is the DVR management feature supported by a non-Verizon authorized router?

No. Only Verizon authorized routers are supported to work with the DVR management feature at this time.

What is a Verizon Media Server?

The Verizon Media Server (VMS) is the set-top box (STB) that you get with your Multi-Room DVR Enhanced or Premium Service (referred to as Multi-Room DVR Enhanced Service in the FAQ).

What is VMS streaming?

This is a feature available with the Fios TV Mobile app to subscribers of both Fios Internet and Multi-Room DVR Enhanced or Premium service. This feature allows live TV streaming and DVR streaming from your Verizon Media Server (VMS) to your eligible mobile device or tablet. With VMS streaming, you can: Access all your subscribed live TV channels on your eligible mobile device or tablet while in-home and connected to your home Fios router Access recorded content on your eligible mobile device or tablet while in-home and connected to your home Fios router Access several* of your recordings on your eligible mobile device or tablet while out-of-home and connected to a Wi-Fi or a wireless mobile network *Some content providers and channel stations who own the original content restrict recorded content to be streamed out-of-home. To start live TV streaming or DVR streaming from your VMS, your mobile device must be auto-paired with the VMS. To do this, your Fios TV Mobile app must be launched in-home while connected to your home Fios Wi-Fi router. To learn more, read the FAQs on Verizon Media Server streaming. Viewing content on mobile devices is best effort and is not guaranteed. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device.

Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)

The Fios TV Mobile app uses the local network to communicate with your Fios router to deliver content. Be sure to allow this permission to fully enjoy the app.

Fios TV Mobile app

The Fios TV Mobile app is your mobile companion to your Fios TV service and is available to all Fios TV subscribers. With a modern user interface (UI) and intuitive navigation, the Fios TV Mobile app provides effortless content discovery from our ever-increasing catalog of newly added networks and On Demand titles. At home or away, enjoy TV with a smile. It’s TV as you want it!

Watch virtually all your channels at home, stream your recorded content, view lots of channels on-the-go, catch up on your missed shows, access thousands of On Demand, and binge on your favorite content. The app is organized into five primary menu categories:

Home: Home showcases prominent and recommended live TV and On Demand content. You also get to glance your most recent recordings.
Guide: Guide (also referred to as TV guide or TV listings) is your primary portal for live TV content.
My Stuff: This is your content library from where you can find your DVR recordings, and purchased, rented, or downloaded content. You may also manage your DVR recordings from here.
Browse: This is your gateway to the world of Fios content neatly organized by categories—Featured, Shows, Movies, and Networks. Access programs from your subscribed channels including premium networks from the Networks menu option under Browse. Each of the Browse categories has mindfully curated sections to facilitate browsing.
Search: Looking for something specific? Type in the movie, show, channel, team, or top cast member that you might be interested in.

Download now

About the Fios TV Mobile app

Supported Devices
On what devices is the Fios TV Mobile app supported?

Is the Fios TV Mobile app supported on jailbroken or rooted devices?
Account / Login
Why can I log in to the Fios TV Mobile app at home but not away from home?

How do I log out of the Fios TV Mobile app?

What happens if I clear the data and cache from device settings?
Application Permissions
Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)

Why does the Fios TV Mobile app need access to my device media storage? (Android only)

Why does the Fios TV Mobile app need access to device location?

What is the “Draw over other apps” or “Apps that can appear on top” Android-only permission?
User Actions
What is long press?

What is Watch?

Availability

Location
Can I watch live TV with my Fios TV Mobile app anywhere?

What is In-Home (IH) and Out-of-Home (OOH)?

What about when I'm at someone else’s house who also has Fios TV and Fios Internet service?

Can I use the Fios TV Mobile app when I am not connected with the Fios router?

Can I stream content when I am outside the United States or its territories?

Is there a wireless data charge to stream video to my device?
Pending Installation
Just signed up for Fios? Or is your Fios TV service being transferred to your new location? While you await your Fios installation, select content is available via the Fios TV Mobile app. Download the Fios TV Mobile app from the app store to a supported mobile device, smart phone or tablet!
What can I do while waiting for my Fios TV service to be installed?

Settings

Settings Info
How can I go to Settings?

What’s in Settings?
Parental Controls
Does the app allow me to apply Parental Controls (PCON)?
Closed Captioning
Is Closed Captioning (CC) supported?
SAP
Is SAP supported?
Devices
Why do I need to register my device?

What devices can I register to use with On Demand?

Can I manage my On Demand registered devices from the app?
Help Center
What kind of Fios TV Mobile app support or help can I get?

Guide

What’s in Guide?
Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels.

You can view TV listings by channel numbers or “Neighborhoods” (channel genre). To switch to the “Neighborhood” experience, select the ‘Genre’ sort option from the guide filter. You can also set your favorite channels.

The Guide has the following sections that you can use to navigate live TV:

Watch now:

Best for immediate mobile viewing

Presents currently airing and subscribed mobile-friendly channels

Use the drop down filter and/or the HD toggle filter to refine your content

TV listings:

Best for scheduling your recordings

Presents the familiar 14-day TV guide channel lineup with channel numbers

Includes multiple-filter capability (described earlier)

Ability to ‘Play on’ your show on your TV via the Fios TV Mobile app

Tap the filter capsule to expose a panel from where you can select your filter options
Can I favorite a channel?
Yes. Go to the TV listings option under Guide, tap the channel logos on the left hand side to either favorite a channel or to remove the channel from being a favorite.
Can I watch the entire Fios TV service channel lineup on my mobile device?
All Fios TV subscribers with a Fios Internet subscription can watch a smaller selection from the full channel lineup while in-home (IH). Out-of-home live TV viewing is a smaller selection from these in-home channels.

Virtually all subscribed live TV channels can be viewed in-home (IH) only, on eligible mobile devices and tablets, with Fios internet subscription and with Fios TV subscription that includes a Fios TV set-top box (also referred to as the Verizon Media Server (VMS)). There may be some configurations (as an example, the VMS configured as an IP client) where watching the full channel lineup is not supported. For more information refer to the FAQs on Verizon Media Server (VMS) Streaming.
Can I stream live TV content when I am outside of the United States?
Live TV content is only available in the United States or its territories.
What are channel ‘Neighborhoods’?
Neighborhoods, available on Watch now and on TV listings guide, are live TV channels grouped by genres like Shopping, Locals, Spiritual, Entertainment, Home & Leisure, Kids & Family, etc. You can surf the Guide by genre by tapping the filter icon and then selecting the sort by ‘Genre’ mode.
Where are the channel numbers?
You can surf the Guide by channel numbers, if in the Neighborhood genre mode, by tapping the filter icon and then selecting the sort by ‘Channel #’ mode.

On Demand

Where do I find On Demand* content?
You can find On Demand content on the Home screen or in the Browse sections of the app. You may also Search on a title of interest and the program information page of that title will inform you of its On Demand availability.

You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You can find your rented or purchased content under My Stuff > Purchased on this app or at My Verizon.

*While a lot of On Demand content is available for viewing on your set-top box, registered mobile devices, and on the web, there is On Demand content that is available for viewing only on your set-top box.
How does On Demand work?
Any** On Demand title you buy or rent instantly shows up on all your On Demand registered devices if those devices are connected to the Internet. You may be required to refresh your library to view the updated list. For On Demand registered devices go to Settings > Devices or tv.verizon.com.

**look for web or mobile content availability prior to purchases or rentals made on your set-top box
What’s the difference between buying and renting an On Demand title?
When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time.

When you rent an On Demand title, you pay once and can access the title for a limited period only.
What happens to the On Demand titles I rent or purchase if I move away or leave Verizon?
Rental titles will no longer be playable after the rental period has expired.

You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Verizon User ID and password.

You can access these titles on registered, supported mobile devices (visit verizon.com/Fiostv).
Why can't I purchase or rent On Demand titles on certain devices?
Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. This means that you can purchase or rent On Demand titles via other access points like your set-top box or http://tv.verizon.com website, and then watch them on these devices, but you cannot make purchases or rentals directly on these devices.

If you are using the Fios TV Mobile app prior to your Fios home installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles. We simply need to set up your Fios home equipment before you can do so.
Can I download purchased or rented content to my PC or laptop?
You cannot download, but you may stream to your PC or laptop.
What if I mistakenly purchase the wrong or an incorrect version of an On Demand title?
On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store. Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental.
How do I prevent others from buying On Demand titles on my account?
The Fios TV Mobile app will ask for your My Verizon password when you attempt an On Demand transaction. Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess.
What if my mobile device is lost or stolen?
If you lose your mobile device, log onto tv.verizon.com and navigate to Settings > Devices to unregister the lost or stolen device.

My Stuff

Turn to My Stuff to check what your DVR has in store for you. You may also check your upcoming recordings or manage recordings of your favorite movie and TV series. Other things under My Stuff include:

Purchased: This is your library of On Demand purchases and rentals
Downloaded: Find your downloaded On Demand purchased or rented content here
Bookmarks: Houses your bookmarked On Demand titles

DVR
If you have one or more DVRs in your home, use the Fios TV Mobile app to manage and schedule your DVR recordings from anywhere!
How can I upgrade my service to allow DVR recordings?

Can I watch my recorded content from my mobile or tablet device?

Can I watch my recorded content in and out of my home?

Can I use my mobile or tablet to set DVR recordings?

Where can I manage DVR recordings?

Is the DVR management feature supported by a non-Verizon authorized router?
Verizon Media Server (VMS) Streaming
What is a Verizon Media Server?

What is VMS streaming?

Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)

How do I watch my recorded content and live TV on my mobile device or tablet?

I am not sure if I have Multi-Room DVR Enhanced or Premium Service. How can I check?

I am not a Multi-Room DVR Enhanced or Premium Service customer. How do I sign-up for it?

How can I enable VMS streaming on my device?

How can I check if my device(s) are enabled and ready for VMS streaming?

How many mobile devices can I add to the VMS?

How many devices can stream live TV and recorded content simultaneously from the VMS?

What is in-home vs. out-of-home?

Can I stream live TV from the VMS when I am in my home?

Can I stream live TV from my VMS when I am away from home?

Can I stream recorded content from the VMS when I am in my home?

Can I stream recorded content from the VMS when I am away from home?

Are there any restrictions on streaming recorded content from the VMS to my device away from home?

Can I stream recorded content from the VMS when I am outside the United States?

How do I watch live TV on my mobile device?

How do I get access to the full channel lineup to stream from the VMS?

Why am I unable to initiate a live TV streaming session from my VMS?

Why is my streaming session terminated?

How do I stream using Uplynk?

How do I stream my recordings?

How do I choose my recording selections if I have two VMSs at home?

Why am I unable to play or stream my recordings?

Why am I sometimes unable to stream recorded content from my VMS?

Why does my recorded content streaming terminate?

How do I stream recordings using Uplynk?

I keep getting errors while trying to stream my recordings or TV shows from my VMS. What can I do?

I have Wi-Fi extenders and multiple routers at home and I’m having difficulty with VMS live TV and DVR streaming on the app. What can I do?
Purchased
Where can I find shows or movies I have either purchased or rented?
Downloaded
Where can I find my downloaded shows or movies?
Bookmarks
Can I bookmark a show or a movie?

Remote Control

The Fios TV Mobile app lets you use your mobile device or tablet as a remote control for any HD set-top box in your home when connected to your Fios router.

Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)
The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app. Be sure to allow this permission to fully enjoy the app.
How do I connect my device with my set-top box?
Connect your device to your Fios router and sign into the app. The app will automatically recognize all set-top boxes on your account. From there, you can simply select the remote control icon in the upper right hand corner of the app to begin using your device as a remote control. If you have more than one router in your home, be sure to connect to the same router that your set-top box is connected to.
What can I do if my device is unable to recognize my set-top box?
You may reboot your set-top box and wait until it is ready for operation. Close the Fios TV Mobile app and relaunch it. Your device should now recognize your set-top box. It may take up to 20 seconds for the device to recognize your set-top box.
If these steps did not work, here are more reasons as to why you can’t communicate with your HD set-top box:

Your device could be connected to another router. Please make sure your mobile device is connected to your Fios router, not a secondary router.

You may not be signed in to the Fios TV Mobile app. Please go to Settings and make sure you are signed in using your Verizon User ID and Password. This allows the app to automatically detect the set-top boxes on your account.

Your set-top box could be offline or not responding. Please try restarting the set-top box by unplugging it and plugging it back in to re-establish its network connection.

Your Wi-Fi connection could be out of range. You may want to move your Wi-Fi router closer to your Fios TV and your device.

Your Wi-Fi router could be offline. Please try restarting the Wi-Fi router to re-establish its network connection.
Can I connect with any set-top box available with my service?
After you select your set-top box, allow up to 20 seconds for the device to recognize your set-top box. Once it is recognized, your set-top box will respond to the app’s remote control.
Why won't this app work with my standard definition (SD) set-top box?
Standard definition set-top boxes do not have the technical specifications to support remote control functionality from the app. To upgrade your service to include an HD set-top box, please go to: http://verizon.com/myservices.

Search

How do I search?
Select the search menu option and then search by text.

Help and Support

What kind of Fios TV Mobile app support or help can I get?
Access the Help Center under app Settings. From here, you may always access this list of Frequently Asked Questions (FAQs). Sometimes the simplest way to resolve an issue might be to simply close the app and relaunch it, or to logout and log back in.

If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the Settings > Help center section. Once you submit it, you can also track it.

For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Verizon user ID), version number, device, or platform details.

Fios TV Mobile app

About the Fios TV Mobile app

Supported Devices

Account / Login

Application Permissions

User Actions

Availability

Location

Pending Installation

Settings

Settings Info

Parental Controls

Closed Captioning

SAP

Devices

Help Center

Guide

What’s in Guide?

Can I favorite a channel?

Can I watch the entire Fios TV service channel lineup on my mobile device?

Can I stream live TV content when I am outside of the United States?

What are channel ‘Neighborhoods’?

Where are the channel numbers?

On Demand

Where do I find On Demand* content?

How does On Demand work?

What’s the difference between buying and renting an On Demand title?

What happens to the On Demand titles I rent or purchase if I move away or leave Verizon?

Why can't I purchase or rent On Demand titles on certain devices?

Can I download purchased or rented content to my PC or laptop?

What if I mistakenly purchase the wrong or an incorrect version of an On Demand title?

How do I prevent others from buying On Demand titles on my account?

What if my mobile device is lost or stolen?

My Stuff

DVR

Verizon Media Server (VMS) Streaming

Purchased

Downloaded

Bookmarks

Remote Control

Why does the Fios TV Mobile app need local network privacy permission? (iOS 14 only)

How do I connect my device with my set-top box?

What can I do if my device is unable to recognize my set-top box?

Can I connect with any set-top box available with my service?

Why won't this app work with my standard definition (SD) set-top box?

Search

How do I search?

Help and Support

What kind of Fios TV Mobile app support or help can I get?

Need more support?