TCL TAB FAMILY EDITION

Hello Kelsey, I am sorry to hear your bad experience with the device. We´d be more than happy to help you resolve this. Please contact us at https://tclusa.custhelp.com/app/ask for further assistance. Regards, TCL Mobile Care

Hello Kelsey. A few tips. 1. Check your USB cable connector and USB port to make sure that there is no debris or any damage. 2. If there appears to be no damage, make sure that the charger used is a the correct charger. It should be able to support a current output of 2A for better charging. 3. If you had been using the tablet beyond the low battery warning indicator, the battery may have been completely drained. Allow the battery to be charged for several hours before turning it on. To turn it on, you may have to press and hold the power button longer. Hope this helps. - Kevin.

Hello, I am sorry to hear your bad experience with the device. We´d be more than happy to help you resolve this. Please contact us at https://tclusa.custhelp.com/app/ask for further assistance. Regards, TCL Mobile Care

Hello Kelsey, I am sorry to hear your bad experience with the device. We´d be more than happy to help you resolve this. Please contact us at https://tclusa.custhelp.com/app/ask for further assistance. Regards, TCL Mobile Care

Hello Kelsey. A few tips. 1. Check your USB cable connector and USB port to make sure that there is no debris or any damage. 2. If there appears to be no damage, make sure that the charger used is a the correct charger. It should be able to support a current output of 2A for better charging. 3. If you had been using the tablet beyond the low battery warning indicator, the battery may have been completely drained. Allow the battery to be charged for several hours before turning it on. To turn it on, you may have to press and hold the power button longer. Hope this helps. - Kevin.

Hello, I am sorry to hear your bad experience with the device. We´d be more than happy to help you resolve this. Please contact us at https://tclusa.custhelp.com/app/ask for further assistance. Regards, TCL Mobile Care

Hello Stacie, I am sorry to hear your bad experience with the device. We´d be more than happy to help you resolve this. Please contact us at https://tclusa.custhelp.com/app/ask for further assistance. Regards, TCL Mobile Care

Hello. Sorry to hear that. Please feel free to reach out to TCL mobile support team on repairing the port by calling: 1-855-224-4228. As for the streaming of video, please check your apps update via the Google Play Store or report it to the Disney apps to see if there is any restriction on certain device. Best regards, Kevin.

Hello, sorry about that. We know that a mishap can occur. If you didn't purchase any accidental insurance and you need an assistance with repair, please feel free to reach out the TCL support team to set up a repair. You can reach the team via 1-855-224-4228. Best regards, Kevin.

Hi, Thank you for taking the time to provide your feedback. We are interested in helping you with your device, please reach out to us at https://tclusa.custhelp.com/app/ask with your contact information and a description of what you need help with- Cintya

Dear Customer, thank you for your feedback. Let me try to help. If there is no physical damage to the charging port, it may be that the battery is completely drained. The tablet can only operate on battery power and not by the charger. Please connect your charger for at least 15 to 20 minutes before trying to turn it on. When turning it on, press and hold the power for a longer duration until it is turned on. If you can see a battery charging indicator on the screen, allow the battery to be fully charged for several hours. If you are still having problem with turning on the tablet or charging the tablet, please reach out to TCL support team for help with repair by calling: 1-855-224-4228. Best regards, Kevin.