TCL TAB FAMILY EDITION

Dear Customer, thank you for your feedback. While the tablet do have a bumper case design to help prevent damage by children when dropping and bumping into hard surface, charging the device should be handled by an adult for safety. To prevent damage to the port, the device should not be connected to the charger and use at the same time. It is recommended that the tablet be operated on battery power only. Hope this helps. - Kevin.

Dear Customer, if there is no physical damage to the device, there is a one year manufacturer warranty. Please reach out to Verizon customer service for support. - by Kevin.

Dear Customer, thank you for your feedback. While the tablet do have a bumper case design to help prevent damage by children when dropping and bumping into hard surface, charging the device should be handled by an adult for safety. To prevent damage to the port, the device should not be connected to the charger and use at the same time. It is recommended that the tablet be operated on battery power only. Hope this helps. - Kevin.

Dear Customer, if there is no physical damage to the device, there is a one year manufacturer warranty. Please reach out to Verizon customer service for support. - by Kevin.

Hi Tanya. Thanks for the feedback. Please check whether you can select the format of the content that is downloaded. You may have to select a lower resolution that can be viewed on the device. If it is still not functioning correctly, start with clearing the cache memory of the app. Hope this helps. - by Kevin.

Hola, Sheen,
Let me try to help. If your tablet is not turning on after pressing and holding the button for 10-15 seconds, then the battery on the tablet might be completely out. When plugging in your original charger to the tablet, there might not be any notification of charging, depending on how much the battery had been discharged. Allow the tablet to charge for about 10 to 15 minutes before any charging indicator appear. Continue to keep charging the battery for a few hours until it is fully charged. You may also have to press and hold the power button a bit longer than normal before it turns on. For better use of the table, it is best to charge the battery before it is completely out or stop using it when the battery is low. This will also help extend the life of the rechargeable battery in your tablet. As for the case, please visit a Verizon store for assistance in getting it on. Best regards, Kevin.

Hi. Sorry to hear that. Let me try to help. First, please check to see if you're using the correct charger. The tablet would charge quicker with a 2A charger. If the tablet battery is completely out of power, it will take a while for the battery indicator to show that it is charging. Allow the battery to be charged for about 10 minutes. Afterward, press the POWER button momentarily to see the battery charging indicator on the display. If there is no indication of charging, continue for another 10 minutes as it could be that the battery may be very discharged. You may also need to press and hold the POWER button for longer period of about 10-15 seconds or longer until the display is turned on. If it still won't work, then please contact Verizon support for warranty support. If it does work, please be sure to charge the tablet battery before it goes to zero, so that you can enjoy the tablet when needed. Hope this helps. Best regards, Kevin.

Hello Ella. Sorry about that. Let me try to help. Please press and hold the power button for about 10 seconds or longer. Best regards, Kevin

Hello Xeng. If the battery of the tablet is completely out of power, please allow the battery to be charged for at least 15 minutes before the battery indicator appear. Then, allow several hours to fully charge. You may have to press and hold the power button for a longer duration until the tablet is turned on. It is best to keep the battery charged and not let it go completely to zero charge. Hope this helps. - Kevin