Preguntas frecuentes acerca del extensor de red 4G LTE para empresas

The Verizon 4G LTE Network Extender for Enterprise enhances your indoor and 4G LTE data and voice coverage to provide better service for your 4G LTE mobile devices.

It works with almost all 4G LTE mobile devices for 4G LTE data service and HD Voice-capable 4G LTE devices for voice service.

Este dispositivo fácil de instalar funciona como una torre celular en miniatura que se conecta a tu conexión de alta velocidad actual para comunicarse con la red de Verizon Wireless.

Nota: El extensor de red wireless 4G LTE para empresas no es un enrutador y, por lo tanto, no está capacitado para Wi-Fi. The 4G LTE Network Extender for Enterprise supports almost all Verizon 4G LTE devices like smartphones, tablets, basic phones and mobile hotspot devices. It may not support all IoT devices like Cat-M1 and NB-IoT.

The main enhancements you'll get with the 4G LTE Network Extender 3 for Enterprise compared to the original version are:

• It has License Assisted Access (LAA), which can give you faster download data speeds if you have adequate backhaul.
• You can have up to 62 devices connected at one time, instead of 42.
• Its antennas are internal instead of external.

You must have a Verizon wireless business account to purchase the 4G LTE Network Extender 3 for Enterprise:

1. Sign in to your business portal.
2. Click Orders in the Manage Accounts tab.
3. Haz clic en Comprar accesorios.
4. Click Other.
5. Scroll to the 4G LTE Network Extender for Enterprise and click Add to Cart below it.
6. Haz clic en Continuar.
7. Haz clic en Continuar a la sección de pago.
8. Enter your shipping and payment information.
9. Haz clic en Continuar.
10. Review and confirm your order.

The 4G LTE Network Extender for Enterprise works in all 50 states except for these counties (PDF*), and not outside the US.

Note: The 4G LTE Network Extender for Enterprise can enhance your HD Voice or 4G LTE data coverage. No está diseñado para mejorar la cobertura de voz 1x ni la de datos 3G. You may need to also deploy a 3G Network Extender for Business devices to service older 3G and 4G LTE mobile devices that do not support the HD Voice feature and use the 1x network for voice.

No, the 4G LTE Network Extender for Enterprise requires a broadband Internet connection, but it doesn't require a computer for operation. A computer may be needed for accessing the local Admin website for managing the device or troubleshooting.

Please refer to the Quick Start Guide that came with your 4G LTE Network Extender for Enterprise for more information.

This Network Extender requires an Internet connection to operate and must be connected to an available port on a router or modem with always-on Internet connection with a recommended bandwidth greater than 50mbps.

Note: A lower bandwidth configuration may impact the system performance and user experience.

No, the 4G LTE Network Extender for Enterprise is only designed to work with Verizon Wireless 4G LTE mobile devices.

No, there are no additional monthly charges to use the 4G LTE Network Extender for Enterprise. Puedes simplemente comprar la unidad y disfrutar los beneficios de una cobertura 4G LTE mejorada en interiores. All rates and policies associated with your current plan (including any applicable data and voice usage charges) will apply while connected to the 4G LTE Network Extender for Enterprise.

No, 3G Network Extender devices and 4G LTE Network Extender for Enterprise devices are separate products that can't be used interchangeably. The 3G Network Extender can't be upgraded to be used as a 4G LTE Network Extender for Enterprise, and the 4G LTE Network Extender does not support 3G data or 1x voice.

You can confirm the 4G LTE Network Extender for Enterprise setup is complete in either of the following ways:

• Verify the LED light on the front of the device is a fast blinking green.
  
  Nota: Es posible que demore una hora para recibir señal del GPS y para que la luz LED parpadee rápido y esté de color verde. Turning off the 4G LTE Network Extender for Enterprise will restart the GPS signal process and may prolong the setup. If the 4G LTE Network Extender for Enterprise doesn't acquire a GPS signal after one hour, please look in the User Manual for instructions to access the local Admin Webpage for more details.
• Enter #48 on your mobile device and listen for this announcement: "Welcome to Verizon Wireless. You are on 4G LTE Network Extender coverage with ID XYZ". Este anuncio verifica que el extensor de red wireless 4G LTE para empresas está funcionando correctamente y que ha registrado tu dispositivo 4G LTE.

Please refer to the Quick Start Guide that came with your 4G LTE Network Extender for Enterprise for more information.

No, the 4G LTE Network Extender for Enterprise is compatible with all Verizon Wireless 4G LTE mobile devices for 4G LTE Data and compatible for voice with 4G LTE phones that support HD Voice. No necesitas cambiar ninguna configuración de tu dispositivo móvil para usar datos 4G LTE.

Note: For voice service, you may need to enable HD Voice from your smartphone's settings menu.

For devices that do not support HD Voice, you may still need the 3G Network Extender for Business.

Placing the 4G LTE Network Extender for Enterprise unit's antenna close to a window will assist in acquiring a GPS signal.

If the 4G LTE Network Extender for Enterprise antenna can't be placed near a window or has trouble receiving a GPS signal, refer to the User Guide for instructions on installing the external GPS antenna cable.

Yes, mounting brackets are included in the box for the 4G LTE Network Extender for Enterprise. To learn how to set up the wall and ceiling mount bracket, refer to the Installation Manual.

The 4G LTE Network Extender for Enterprise uses GPS service to obtain time and the device location information. The location information is used to support Emergency service.

No, GPS is used strictly for Emergency 911 services, validating that Verizon is licensed at the location and time synchronization for the device to function. No hace nada de lo siguiente:

• Proporcionar servicios basados en la ubicación como Google Maps
• Rastrearte dentro de tu oficina

The 4G LTE Network Extender for Enterprise needs to be connected to the GPS antenna where it can get adequate GPS signal. Solo puedes mover el dispositivo dentro de tu ubicación a otra área donde haya una señal del GPS adecuada a través de la antena GPS. Si pierdes la señal de GPS, la unidad dejará de funcionar en menos de 24 horas.

No, 3G Network Extender devices and 4G LTE Network Extender for Enterprise devices use different technologies and frequencies and do not cluster together. A 4G cluster can only include 4G LTE Network Extender for Enterprise devices while a 3G cluster can only include 3G Network Extender for Business devices. A 3G Network Extender device or cluster may be co-deployed with 4G LTE Network Extender for Enterprise to provide legacy 1x voice service.

Yes, with the 4G LTE Network Extender for Enterprise, you can expand your coverage capacity by using more than one device at the same location.

While the older 4G LTE Network Extender for Enterprise and the newer 4G LTE Network Extender 2 for Enterprise can hand off calls to each other (if separated and deployed correctly), it's recommended that you cluster with only the same versions and avoid mixing to form a cluster.

For more information, refer to the guidelines provided in the Deployment Guide.

Yes, both versions of the 4G LTE Network Extender for Enterprise support the Closed Subscriber Group (CSG) feature to limit access or give priority access to specific groups of users.

• In Closed Mode - You can create lists to limit who has access to the Network Extender.
• In Hybrid Mode - You can create lists of subscribers who have priority access over non-members. Any non-member user will have access when resources aren't being used by members. Non-members can be pre-empted in favor of CSG list members.

You can easily set CSG modes for each Network Extender and create/manage CSG lists using your My Verizon or My Business account.

Note: Even in Closed Mode or Hybrid Mode, a channel will be left open for 911 calls for any user within range of the Network Extender, whether or not the user is a CSG member.

No, the 4G LTE Network Extender for Enterprise only supports open mode.

The 4G LTE Network Extender for Enterprise uses standard ports to make a connection through the Internet. No debería requerir ninguna configuración especial del puerto.

In those rare instances where the 4G LTE Network Extender for Enterprise is unable to connect to the Verizon Wireless network, you may need to open certain ports.

Ponte en contacto con el administrador de tu red o con el fabricante de tu conmutador, enrutador y/o firewall para obtener instrucciones detalladas sobre cómo habilitar los puertos de tu equipo LAN.

No, todas las llamadas que usan el extensor de red 4G LTE para empresas son privadas y seguras para todos. Callers using the 4G LTE Network Extender for Enterprise benefit from the same security and privacy as all other users on the Verizon Wireless 4G LTE network.

Cada vez que desees conectarte al extensor de red wireless 4G LTE para empresas, tu dispositivo de Verizon Wireless debe estar dentro de los 100 pies para establecer una conexión con tu red.

Nota: El área de cobertura requerida para establecer una conexión inicial y el área de cobertura más amplia del extensor de red wireless 4G LTE para empresas no están garantizadas y pueden variar debido a factores ambientales, como estructuras físicas y la intensidad de la cobertura de las torres celulares externas.

You can verify your connection to the 4G LTE Network Extender for Enterprise network by calling #48 from your mobile phone. Si estás conectado, escucharás un anuncio de audio que verifica la conexión de tu dispositivo con el extensor de red wireless 4G LTE para empresas.

Nota: Los dispositivos también tienen un indicador visual para la conexión con el extensor de red wireless 4G LTE para empresas.

No, your call won't be interrupted when you move outside of the 4G LTE Network Extender for Enterprise coverage area if the signal strength coming from the nearest compatible tower is sufficient.

Yes, HD Voice calls initiated on a Verizon cell tower can be transferred when entering the range of the 4G LTE Network Extender for Enterprise network, provided there is sufficient overlap in coverage with the cell tower. You may need to adjust the placement of the 4G LTE Network Extender for Enterprise to allow for the handoff.

Tu dispositivo se conectará automáticamente a la red que tenga la mejor señal.

Si tu dispositivo está registrado en el extensor de red wireless 4G LTE para empresas y está dentro del área de cobertura cuando realizas o recibes una llamada, tu dispositivo usará la red del extensor de red wireless 4G LTE para empresas.

Nota: Si te desplazas más allá del área de cobertura del extensor de red wireless 4G LTE para empresas, tu llamada se transferirá a la red de Verizon Wireless sin inconvenientes, siempre que tu dispositivo reciba la señal suficiente de la torre compatible más cercana.

Si tu dispositivo está registrado en la red de Verizon Wireless cuando realizas o recibes una llamada, usará la red de Verizon Wireless.

Yes, once your device has registered with the 4G LTE Network Extender for Enterprise, you'll notice that the number of bars for the 4G LTE icon may increase.

Yes, the 4G LTE Network Extender for Enterprise can be deployed in any valid location in the 50 states, except these counties (PDF*).

Note: The 4G LTE Network Extender for Enterprise can enhance your 4G LTE data or HD Voice coverage. No está diseñado para mejorar la cobertura de voz 1x ni EV-DO.

Push to Talk Plus usa la red 4G LTE y es compatible. However, legacy Push to Talk phones using 1x or EVDO networks are not supported.

Yes, you can place and receive international calls while connected to the 4G LTE Network Extender for Enterprise. Sin embargo, se te facturarán las llamadas internacionales según tu plan.

Cuando estés conectado al extensor de red wireless 4G LTE para empresas, es posible que la batería de tu dispositivo dure más.

The 4G LTE Network Extender for Enterprise requires an active broadband Internet connection. You won't be able to use the 4G LTE Network Extender for Enterprise until your Internet connection is restored. Once your Internet connection is restored, the 4G LTE Network Extender for Enterprise will reestablish its connection.

El impacto en el rendimiento de la banda ancha varía dependiendo de tu proveedor de servicios de Internet y de la velocidad de banda ancha.

Yes, call quality can be affected when your broadband connection is being used simultaneously by bandwidth-intensive activity (e.g., emailing large attachments) and the required minimum or recommended bandwidth is not available. Factores tales como el tipo y la velocidad de tu conexión de banda ancha modificarán el impacto sobre la calidad de las llamadas.

Yes, 411 Search is available when calling inside the 4G LTE Network Extender for Enterprise coverage area. Las llamadas se facturarán según las tarifas estándar del servicio 411 Search.

The 4G LTE Network Extender for Enterprise can take up to 60 minutes to become operational. Si las señales GPS son débiles y la unidad no está ubicada de forma óptima, la adquisición de datos del GPS puede tardar más tiempo.

For more information about setting up the 4G LTE Network Extender for Enterprise, refer to the User Guide.

A window or any location with a line of sight to the sky is needed for the GPS antenna to seek the best available GPS signal. Please refer to the External GPS Antenna section of the Installation Manual.

If you're having difficulty accessing a window, you may need to use the extended GPS cable or order the 20-ft. cable. You can purchase additional GPS cables through your business representative, or click the Chat with us button at the bottom right corner of this page to contact one of our representatives.

Make sure that your Internet connection supports at least 20 Mbps downlink and 10 Mbps uplink, though 50 Mbps downlink and 20 Mbps uplink are recommended. Less than 20 Mbps will impact your call quality and data speed.

Para verificar la capacidad de conexión a Internet, comunícate con tu administrador de TI.