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Glossary
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Explore the glossary
All Topics
#BAL
#DATA
#GIFT
#MIN
#PAY
#PMT
#ROAD
#TEC
#UPG
**Me (StarStar Me)
*611 On-Screen
1x
24/7 Tech Coach expert support
3-Way Calling
3G (Third Generation)
3G Multimedia Phone
3G Smartphones
411 Search
4G Home
4G LTE
4G LTE Router
4G SIM Card
5G
5G Home Internet
5G Ultra Wideband
Accessibility
Accessories
Account Manager
Account Member
Account Owner
Account PIN
Account Security Code
Activate a Device
Activation Fee
Active Notifications
ActiveSync
Add a Line
Add a New Device
Adobe Reader
Air Command
Air View
Airplane Mode
Airtime
Alerts
Allowance
ALLSET PLANS
AllShare
Alphanumeric
Always-On Data
Amazon App Suite
Amazon Kindle App
AMBER Alert
AMOLED (Active Matrix Organic Light Emitting Diode) Display
Android Beam
Android Market
Android
App (Application)
App Store
App World
Apps (Android)
Apps (BlackBerry)
Apps (Windows Phone)
Area Code
Area Code Split
Ask Verizon
Assisted GPS (Global Positioning System)
Attach
Attachment
Authorized Retailer
Auto Focus
Auto Pay
Automated Voice System
Average speed
AWS (Advanced Wireless Services)
Backup Assistant℠ Plus
Bandwidth
Basic Phone
Battery
Best Face
Best Shot
Bezel Slide
Bill
Bill My Phone
Bill Summary
Billing Address
Billing Password
Billing Period
Billing System Password
Bing
Bing Maps
Bit
BlackBerry Enterprise Server
BlackBerry
BlackBerry Desktop Software
BlackBerry Hub
BlackBerry Messenger (BBM)
BlackBerry Tag
Block Numbers
Blocked Contacts
Bluetooth File Transfer
Bluetooth
Bluetooth Pairing
BREW (Binary Runtime Environment for Wireless)
Broadband
Browser
Buddy Photo Share
Bundled Services
Burst Shot
Business and Marketing Reports
Business Plan
Byte
Call and Message Blocking
Call Detail
Call Filter (formerly Caller Name ID)
Call Forwarding
Call Waiting
Call2Recycle Program
Caller ID
Caller ID Blocking
Camera Phone
Card Identification Number (CID)
Carrier
Carryover Data
CDMA (Code Division Multiple Access)
Certified Like-New Replacement Program
Certified Pre-Owned Replacement
Charges
City ID
Cloud
Company Name ID
Connected Device
Connectivity
Continuous Shot
Cookie
Corporate Email
Country Code
Coverage
CPNI Settings (Customer Proprietary Network Information Settings)
Credit
Customer Agreement
Customer Service Representative
Damaged Device
Damaged Device Fee
Dashboard Home
Data
Data Allowance
Data Boost
Data Detail
Data Package
Data Sense
Data Session Call Waiting
Data Usage
Deactivation
Delphi Connect
Device ID
Device Installment Program
Device Payments
Digital Zoom
Dijit
DLNA (Digital Living Network Alliance)
Domestic Call
Domestic data roaming
Domestic Landline
Download speed
Droid Command Center
Droid Zap
Dropped Call
DSL (Digital Subscriber Line)
Dual Band
Dual Shot
Dual View
E-waste
E911
Early Termination
Early Termination Fee
Easy Clip
Eclair
EDR (Enhanced Data Rate)
eGift Card
eSIM
ESN (Electronic Serial Number)
ESRB (Entertainment Software Rating Board) Ratings
External Display
Face Recognition
Family SharePlan
Favorites Tray
FCC (Federal Communications Commission)
Feature
Feature Phone
Field Force Manager
Fingerprint Recognition
Firewall
Firmware
Flash Memory
Flip Phone
FM Radio
Front-Facing Camera
Froyo
Full HD
GB (Gigabyte)
Gbps
Geotagging
GHz (Gigahertz)
Gingerbread
Gmail App
Google Calendar
Google Hangouts App
Google Maps
Google Now
Google Play
Google Talk
Google+ (Google Plus)
Gorilla Glass
GPS (Global Positioning System)
GPU (Graphics Processing Unit)
Greeting Name
Group Play
GSM (Global System for Mobile Communications)
Handsfree
Hard Key
Hard Reset (Factory Reset)
HD Voice (High-Definition Voice)
HDMI (High-Definition Multimedia Interface)
HERE Drive+
Home Coverage Area
Honeycomb
HotSync
HVGA (Half-size Video Graphics Array)
ICE (In Case of Emergency)
Ice Cream Sandwich (ICS)
iCloud
IMAP (Internet Message Access Protocol)
IMEI (International Mobile Equipment Identity)
In-Store Pick Up
Included Minutes
Inductive Charging
Instant Messaging
Internal Memory
International Data Roaming
International Long Distance
International Messaging
Internet Explorer
Internet Spam Blocking
iOS
IOT
IPSec ESP
ISP (Internet Service Provider)
iTunes
Java
Jelly Bean
JPEG (.jpg)
Just Kids
KB (Kilobyte)
Kbps (Kilobits per second)
KBps (Kilobytes per Second)
Key Fob
Kickbit
Kid's Corner
Kilobit
KitKat
LAN (Local Area Network)
Landline
Landscape mode
LCD (Liquid Crystal Display)
LED (Light Emitting Diode)
Lenses (for Nokia)
LG Health
LG Tag+
Lifeline
Line
Liquid Detection Indicator (LDI) / Liquid Contact Indictor (LCI)
Live Chat
Live Chat Representative
Location Based Services (LBS)
Location Privacy Settings
Lock Screen
Long Distance
LTE (Long Term Evolution)
LTE Home
LTE Internet (Installed) (formerly HomeFusion Broadband)
LTE Internet (Long Term Evolution Internet)
Machine-to-Machine (M2M)
Magic Focus
Malfunctioning defect
Malware
Marshmallow
Master Reset
MB (Megabyte)
Mbps
MBps (Megabytes per Second)
MDN (Mobile Directory Number)
Media Hub
Megapixel (MP)
MEID (Mobile Equipment Identifier)
Messaging Only Plan
MHz (Megahertz)
Micro SIM Card
MicroSD Card
Microsoft Location Services
Microsoft Office Mobile
Mini Diary
MiniSD Card
Mirror Mode
MMS (Multimedia Messaging Service)
Mobile Broadband
Mobile Broadband Plan
Mobile hotspot
Mobile to Mobile
Mobile Web
Monthly Access Charge
Monthly Access Plan (Prepaid)
Monthly Allowance
Monthly Recurring Charges
MotoCast
Motorola Assist
MP3
MPEG
MTN (Mobile Telephone Number)
Multimedia Messaging
Multitasking
My Business Account
My Documents & Receipts
My Profile
My Verizon
My Verizon app
Nano SIM Card
Netflix
Network Extender
Network Programs
Network Programs & Permissions
NFC (Near Field Communication)
NFC (Near Field Communications) SIM Card
NFL Mobile
Night & Weekend Minutes
No Answer / Busy Transfer
No Service Area
Notebook
Number Portability
Off-Peak
OMAP (Open Multimedia Applications Platform)
ONE-BILL
Operating System (OS)
OTA (Over the Air)
Other Charges and Credits
OTT
Overage Rate
Pairing
Palm (connected device)
Palm Phone
PAN (Personal Area Networking)
Paper-free billing
Payment Accounts
Payment Arrangement
Payment History
PC Card
PDF (Portable Document Format)
Peak
Peak speed
Peel
Pending Order
Per-MB Rate
Per-Minute Rate
Phablet
Phishing
Photo Editor
Photobucket
Picture-in-Picture Video
PIN (Personal Identification Number)
Ping / Ping time
PIX
Pixel
Plan
Polaris Office
POP (Post Office Protocol)
Port
Portrait Mode
Premium Messaging (PSMS)
Premium Retailer
Prepaid Card
Prepaid Mobile Broadband
Prepaid Plan
Privacy Settings
Processor
Promise to Pay
Proof of Purchase
Proration
Public Computer
PUK (Personal Unblocking Key)
Push to Talk (PTT)
Push to Talk (PTT) Only Plan
Qi
QPair
QR (Quick Reference) Code
QSlide
Quad Band
Quick Capture
Quick Remote
QuickMemo
Quickoffice
QVGA
QWERTY Keyboard
RAM (Random-Access Memory)
Real-time
Rear-Facing Camera
Reconditioned device
Reconnect Service
Refill Card
Relevant Mobile Advertising
Restocking Fee
Retina Display
Ringtone
Roadside Assistance
Rooms
S Health
S Pen
S Suggest
S Translator
S Voice
Safety Mode
Samsung Link
SAR (Specific Absorption Rate)
ScanLife Barcode Reader
Screen Capture
SD (Secure Digital) Card
Second Screen
Secondary Line
Secret Question
Secure eBill
Selective Focus
Self Organizing Network
Server
Service Blocks
Share Name ID
Share Shot
Shared Anytime Minutes
Shared data mobile plan
Silent Mode
SIM (Subscriber Identity Module)
Simulator
Single Sign On
SkyDrive
Skype
Sleep Mode
Slide Aside
Sling
Smart Accessories
Smart Actions
Smart Notice
Smart Share
Smartphone
SMS (Short Messaging Service)
SMTP (Simple Mail Transfer Protocol)
Social Networking
Soft Key
Soft Reset
Software
Software Update
Spam
Spam Controls
Speakerphone
Speed Dial
Split Payment
Spyware
Standalone GPS (Global Positioning System)
Standalone Mode
Standby Time
StarStar Me
Static IP
Streaming
Streamlined BIlling
Surcharge
SureType
Suspend Service
Swype
Sync (Synchronize)
T9 (Predictive Text Entry)
Tablet
Talk Time
Task Manager
TB (Terabyte)
TCP / IP (Transmission Control Protocol / Internet Protocol)
Tethering
Text Message
Text to Speech
TFT (Thin Film Transistor)
Tiles
Time Catch Shot
Time Restrictions
Toll-Free Number
Total Equipment Coverage (TEC)
Touch ID
Touchless Control
Touchscreen
Trackball
Trade-In Program
Transfer of service
TravelPass
Tri Band
Trojan (Trojan Horse)
Troubleshooting Assistant
Trusted Contacts
Trusted Numbers
TTY / TDD (Teletypewriter/Telecommunications Device for the Deaf)
TuneWiki
TV Out Capable
UMTS (Universal Mobile Telecommunications System)
Unbilled Usage
Unlimited mobile plans
UPC (Universal Product Code)
Upgrade
Upgrade Fee
Upload speed
URL (Uniform Resource Locator)
Usage Analysis Reports
Usage Charges
Usage Controls
Usage Limits
Usage Time
USB (Universal Serial Bus)
User ID
Vanity Number
Verizon Apps
Verizon Cloud
Verizon Custom Experience Plus
Verizon Enterprise Center
Verizon Extended Warranty
Verizon Family
Verizon Family Safeguards & Controls
Verizon Jetpack
Verizon Messages (Message+) (Verizon Messages)
Verizon Mobile Protect
Verizon Store
Verizon Support & Protection
Verizon Visa Card
Verizon Wi-Fi Hotspot Access
Video Messaging
Virtual Keyboard
Virtual Tour
Visual Voicemail
Voice Activated Dialing
Voice Browsing
Voice Control
Voice Memo
Voice Plan
Voicemail
Voicemail Password
VoLTE (Voice over LTE)
VPN (Virtual Private Network)
Vtext.com
VZ Contact Transfer
VZAccess Manager℠ (VZAM)
Wallpaper
WatchON
WatchON Remote
WAV
Wearable Tech
WebKit
Wi-Fi
Wi-Fi Calling
Wi-Fi Direct
Wi-Fi Protected Setup (WPS)
Widget
Widget (Android)
Widget (BlackBerry)
Widget (Windows Phone)
Windows Media Player
Windows Mobile Device Center
Windows Operating System
Windows Store
Wireless Charging
Wireless Emergency Alerts (WEA)
Wireless Home Phone
Wireless Phone Protection
World Device
XLTE
Zoe
All Topics
#BAL
#DATA
#GIFT
#MIN
#PAY
#PMT
#ROAD
#TEC
#UPG
**Me (StarStar Me)
*611 On-Screen
1x
24/7 Tech Coach expert support
3-Way Calling
3G (Third Generation)
3G Multimedia Phone
3G Smartphones
411 Search
4G Home
4G LTE
4G LTE Router
4G SIM Card
5G
5G Home Internet
5G Ultra Wideband
Accessibility
Accessories
Account Manager
Account Member
Account Owner
Account PIN
Account Security Code
Activate a Device
Activation Fee
Active Notifications
ActiveSync
Add a Line
Add a New Device
Adobe Reader
Air Command
Air View
Airplane Mode
Airtime
Alerts
Allowance
ALLSET PLANS
AllShare
Alphanumeric
Always-On Data
Amazon App Suite
Amazon Kindle App
AMBER Alert
AMOLED (Active Matrix Organic Light Emitting Diode) Display
Android Beam
Android Market
Android
App (Application)
App Store
App World
Apps (Android)
Apps (BlackBerry)
Apps (Windows Phone)
Area Code
Area Code Split
Ask Verizon
Assisted GPS (Global Positioning System)
Attach
Attachment
Authorized Retailer
Auto Focus
Auto Pay
Automated Voice System
Average speed
AWS (Advanced Wireless Services)
Backup Assistant℠ Plus
Bandwidth
Basic Phone
Battery
Best Face
Best Shot
Bezel Slide
Bill
Bill My Phone
Bill Summary
Billing Address
Billing Password
Billing Period
Billing System Password
Bing
Bing Maps
Bit
BlackBerry Enterprise Server
BlackBerry
BlackBerry Desktop Software
BlackBerry Hub
BlackBerry Messenger (BBM)
BlackBerry Tag
Block Numbers
Blocked Contacts
Bluetooth File Transfer
Bluetooth
Bluetooth Pairing
BREW (Binary Runtime Environment for Wireless)
Broadband
Browser
Buddy Photo Share
Bundled Services
Burst Shot
Business and Marketing Reports
Business Plan
Byte
Call and Message Blocking
Call Detail
Call Filter (formerly Caller Name ID)
Call Forwarding
Call Waiting
Call2Recycle Program
Caller ID
Caller ID Blocking
Camera Phone
Card Identification Number (CID)
Carrier
Carryover Data
CDMA (Code Division Multiple Access)
Certified Like-New Replacement Program
Certified Pre-Owned Replacement
Charges
City ID
Cloud
Company Name ID
Connected Device
Connectivity
Continuous Shot
Cookie
Corporate Email
Country Code
Coverage
CPNI Settings (Customer Proprietary Network Information Settings)
Credit
Customer Agreement
Customer Service Representative
Damaged Device
Damaged Device Fee
Dashboard Home
Data
Data Allowance
Data Boost
Data Detail
Data Package
Data Sense
Data Session Call Waiting
Data Usage
Deactivation
Delphi Connect
Device ID
Device Installment Program
Device Payments
Digital Zoom
Dijit
DLNA (Digital Living Network Alliance)
Domestic Call
Domestic data roaming
Domestic Landline
Download speed
Droid Command Center
Droid Zap
Dropped Call
DSL (Digital Subscriber Line)
Dual Band
Dual Shot
Dual View
E-waste
E911
Early Termination
Early Termination Fee
Easy Clip
Eclair
EDR (Enhanced Data Rate)
eGift Card
eSIM
ESN (Electronic Serial Number)
ESRB (Entertainment Software Rating Board) Ratings
External Display
Face Recognition
Family SharePlan
Favorites Tray
FCC (Federal Communications Commission)
Feature
Feature Phone
Field Force Manager
Fingerprint Recognition
Firewall
Firmware
Flash Memory
Flip Phone
FM Radio
Front-Facing Camera
Froyo
Full HD
GB (Gigabyte)
Gbps
Geotagging
GHz (Gigahertz)
Gingerbread
Gmail App
Google Calendar
Google Hangouts App
Google Maps
Google Now
Google Play
Google Talk
Google+ (Google Plus)
Gorilla Glass
GPS (Global Positioning System)
GPU (Graphics Processing Unit)
Greeting Name
Group Play
GSM (Global System for Mobile Communications)
Handsfree
Hard Key
Hard Reset (Factory Reset)
HD Voice (High-Definition Voice)
HDMI (High-Definition Multimedia Interface)
HERE Drive+
Home Coverage Area
Honeycomb
HotSync
HVGA (Half-size Video Graphics Array)
ICE (In Case of Emergency)
Ice Cream Sandwich (ICS)
iCloud
IMAP (Internet Message Access Protocol)
IMEI (International Mobile Equipment Identity)
In-Store Pick Up
Included Minutes
Inductive Charging
Instant Messaging
Internal Memory
International Data Roaming
International Long Distance
International Messaging
Internet Explorer
Internet Spam Blocking
iOS
IOT
IPSec ESP
ISP (Internet Service Provider)
iTunes
Java
Jelly Bean
JPEG (.jpg)
Just Kids
KB (Kilobyte)
Kbps (Kilobits per second)
KBps (Kilobytes per Second)
Key Fob
Kickbit
Kid's Corner
Kilobit
KitKat
LAN (Local Area Network)
Landline
Landscape mode
LCD (Liquid Crystal Display)
LED (Light Emitting Diode)
Lenses (for Nokia)
LG Health
LG Tag+
Lifeline
Line
Liquid Detection Indicator (LDI) / Liquid Contact Indictor (LCI)
Live Chat
Live Chat Representative
Location Based Services (LBS)
Location Privacy Settings
Lock Screen
Long Distance
LTE (Long Term Evolution)
LTE Home
LTE Internet (Installed) (formerly HomeFusion Broadband)
LTE Internet (Long Term Evolution Internet)
Machine-to-Machine (M2M)
Magic Focus
Malfunctioning defect
Malware
Marshmallow
Master Reset
MB (Megabyte)
Mbps
MBps (Megabytes per Second)
MDN (Mobile Directory Number)
Media Hub
Megapixel (MP)
MEID (Mobile Equipment Identifier)
Messaging Only Plan
MHz (Megahertz)
Micro SIM Card
MicroSD Card
Microsoft Location Services
Microsoft Office Mobile
Mini Diary
MiniSD Card
Mirror Mode
MMS (Multimedia Messaging Service)
Mobile Broadband
Mobile Broadband Plan
Mobile hotspot
Mobile to Mobile
Mobile Web
Monthly Access Charge
Monthly Access Plan (Prepaid)
Monthly Allowance
Monthly Recurring Charges
MotoCast
Motorola Assist
MP3
MPEG
MTN (Mobile Telephone Number)
Multimedia Messaging
Multitasking
My Business Account
My Documents & Receipts
My Profile
My Verizon
My Verizon app
Nano SIM Card
Netflix
Network Extender
Network Programs
Network Programs & Permissions
NFC (Near Field Communication)
NFC (Near Field Communications) SIM Card
NFL Mobile
Night & Weekend Minutes
No Answer / Busy Transfer
No Service Area
Notebook
Number Portability
Off-Peak
OMAP (Open Multimedia Applications Platform)
ONE-BILL
Operating System (OS)
OTA (Over the Air)
Other Charges and Credits
OTT
Overage Rate
Pairing
Palm (connected device)
Palm Phone
PAN (Personal Area Networking)
Paper-free billing
Payment Accounts
Payment Arrangement
Payment History
PC Card
PDF (Portable Document Format)
Peak
Peak speed
Peel
Pending Order
Per-MB Rate
Per-Minute Rate
Phablet
Phishing
Photo Editor
Photobucket
Picture-in-Picture Video
PIN (Personal Identification Number)
Ping / Ping time
PIX
Pixel
Plan
Polaris Office
POP (Post Office Protocol)
Port
Portrait Mode
Premium Messaging (PSMS)
Premium Retailer
Prepaid Card
Prepaid Mobile Broadband
Prepaid Plan
Privacy Settings
Processor
Promise to Pay
Proof of Purchase
Proration
Public Computer
PUK (Personal Unblocking Key)
Push to Talk (PTT)
Push to Talk (PTT) Only Plan
Qi
QPair
QR (Quick Reference) Code
QSlide
Quad Band
Quick Capture
Quick Remote
QuickMemo
Quickoffice
QVGA
QWERTY Keyboard
RAM (Random-Access Memory)
Real-time
Rear-Facing Camera
Reconditioned device
Reconnect Service
Refill Card
Relevant Mobile Advertising
Restocking Fee
Retina Display
Ringtone
Roadside Assistance
Rooms
S Health
S Pen
S Suggest
S Translator
S Voice
Safety Mode
Samsung Link
SAR (Specific Absorption Rate)
ScanLife Barcode Reader
Screen Capture
SD (Secure Digital) Card
Second Screen
Secondary Line
Secret Question
Secure eBill
Selective Focus
Self Organizing Network
Server
Service Blocks
Share Name ID
Share Shot
Shared Anytime Minutes
Shared data mobile plan
Silent Mode
SIM (Subscriber Identity Module)
Simulator
Single Sign On
SkyDrive
Skype
Sleep Mode
Slide Aside
Sling
Smart Accessories
Smart Actions
Smart Notice
Smart Share
Smartphone
SMS (Short Messaging Service)
SMTP (Simple Mail Transfer Protocol)
Social Networking
Soft Key
Soft Reset
Software
Software Update
Spam
Spam Controls
Speakerphone
Speed Dial
Split Payment
Spyware
Standalone GPS (Global Positioning System)
Standalone Mode
Standby Time
StarStar Me
Static IP
Streaming
Streamlined BIlling
Surcharge
SureType
Suspend Service
Swype
Sync (Synchronize)
T9 (Predictive Text Entry)
Tablet
Talk Time
Task Manager
TB (Terabyte)
TCP / IP (Transmission Control Protocol / Internet Protocol)
Tethering
Text Message
Text to Speech
TFT (Thin Film Transistor)
Tiles
Time Catch Shot
Time Restrictions
Toll-Free Number
Total Equipment Coverage (TEC)
Touch ID
Touchless Control
Touchscreen
Trackball
Trade-In Program
Transfer of service
TravelPass
Tri Band
Trojan (Trojan Horse)
Troubleshooting Assistant
Trusted Contacts
Trusted Numbers
TTY / TDD (Teletypewriter/Telecommunications Device for the Deaf)
TuneWiki
TV Out Capable
UMTS (Universal Mobile Telecommunications System)
Unbilled Usage
Unlimited mobile plans
UPC (Universal Product Code)
Upgrade
Upgrade Fee
Upload speed
URL (Uniform Resource Locator)
Usage Analysis Reports
Usage Charges
Usage Controls
Usage Limits
Usage Time
USB (Universal Serial Bus)
User ID
Vanity Number
Verizon Apps
Verizon Cloud
Verizon Custom Experience Plus
Verizon Enterprise Center
Verizon Extended Warranty
Verizon Family
Verizon Family Safeguards & Controls
Verizon Jetpack
Verizon Messages (Message+) (Verizon Messages)
Verizon Mobile Protect
Verizon Store
Verizon Support & Protection
Verizon Visa Card
Verizon Wi-Fi Hotspot Access
Video Messaging
Virtual Keyboard
Virtual Tour
Visual Voicemail
Voice Activated Dialing
Voice Browsing
Voice Control
Voice Memo
Voice Plan
Voicemail
Voicemail Password
VoLTE (Voice over LTE)
VPN (Virtual Private Network)
Vtext.com
VZ Contact Transfer
VZAccess Manager℠ (VZAM)
Wallpaper
WatchON
WatchON Remote
WAV
Wearable Tech
WebKit
Wi-Fi
Wi-Fi Calling
Wi-Fi Direct
Wi-Fi Protected Setup (WPS)
Widget
Widget (Android)
Widget (BlackBerry)
Widget (Windows Phone)
Windows Media Player
Windows Mobile Device Center
Windows Operating System
Windows Store
Wireless Charging
Wireless Emergency Alerts (WEA)
Wireless Home Phone
Wireless Phone Protection
World Device
XLTE
Zoe
#
#BAL
A code you can call from your mobile phone to check the current balance on your Verizon wireless account. The call is free and doesn't use any minutes from your allowance.
#DATA
A code you can call from your mobile phone to check your data usage information. The call is free and doesn't use any minutes from your allowance.
#GIFT
A code you can call from your mobile phone to check the balance on a Verizon wireless gift card. The call is free and doesn't use any minutes from your allowance.
#MIN
A code you can call from your mobile phone to check minute usage information. The call is free and doesn't use any minutes from your allowance.
#PAY
A code you can call from your prepaid mobile device to make a payment on your Verizon wireless prepaid account. The call is free and doesn't use any minutes from your allowance.
#PMT
A code you can call from your mobile phone to make a payment on your Verizon wireless account. The call is free and doesn't use any minutes from your allowance.
#ROAD
A code you can call from your phone to access Verizon Roadside Assistance for towing, jump start, etc. The call is airtime free and you must be enrolled in Roadside Assistance to use this service.
#TEC
A code you can call from your mobile phone to ensure your phone is working after completing an Electronic Serial Number (ESN) change or new activation. The call is free and doesn't use any minutes from your allowance.
#UPG
A code you can call from your phone to find out when your upgrade eligibility date is.
*
**Me (StarStar Me)
An add-on mobile service that lets you use your name or nickname, when available, as your number. People can call you from their mobile phones by simply entering * * and then a unique word or phrase that you choose.
*611 On-Screen
A feature of the My Verizon Mobile app that appears when you call *611 on an Android™ device. When this feature is enabled and you call *611, a screen with account management options launches on your device. At a quick glance, you'll see all of the options you'd normally hear on the phone when calling *611. You can view your usage, view and pay your bill, change your plan, change your features and more, right from your device.
0-9
1x
A wireless technology for transferring data.
24/7 Tech Coach expert support
Expert support to help set up your new device and connect it to virtually anything else. It can help troubleshoot your device, optimize device settings and help keep your device running smoothly.
3-Way Calling
A feature available to all Verizon Wireless customers that allows you to call two phone numbers and speak with both parties simultaneously.
3G (Third Generation)
The third step of technology after analog cellular phones and digital phones. 3G generally includes high data speeds, always-on data access and greater voice capacity than previous generations.
3G Multimedia Phone
Device capable of light internet browsing, checking email, storing music and/or other high-end services, along with standard capabilities such as calling, messaging, Bluetooth® headset support and picture-taking capabilities.
3G Smartphones
Devices with an operating system for downloading and using apps, browsing the internet, emailing and updating social media, along with standard services like messaging and picture-taking.
411 Search
A directory assistance service available to all Verizon wireless customers. You can call 411 on your mobile device to ask an operator for phone numbers, directions and other general information (e.g., movie times, the nearest coffee shop, etc.). You may choose to have the operator connect you to the number immediately, or you can have the information sent to you in a text message to view at your convenience.
4G Home
This monthly plan offers reliable home internet at an undeniable value. Powered by our award-winning 4G LTE network, and with no annual contracts or data caps, and easy self-set up.
4G LTE
Verizon's 4G LTE is the most awarded network, and has been rated #1 in reliability, data and call performance for 16 times (9 years) in a row by RootMetrics® U.S. National RootScore® report rankings of wireless carriers.
4G LTE Router
A router for your home or office that connects you to our 4G LTE network. It offers high-speed internet access for multiple users, via firewall-protected wireless and Ethernet connections.
4G SIM Card
The Verizon wireless 4G SIM card houses your subscriber profile and information needed to authenticate your services on our network. These 4G SIM cards are compatible only with Verizon wireless-certified 4G LTE devices and are equipped with PIN (Personal Identification Number) and PUK (Personal Unblocking Key) codes to protect against unauthorized use.
5G
Verizon's 5G network runs alongside Verizon 4G LTE, with similar performance, to deliver a widely available 5G network that offers convenience and reliability. If you have a 4G LTE phone, you'll get 4G LTE in areas of 5G coverage.
5G Home Internet
5G Home Internet is the first 5G wireless network built to connect your home with ultra-fast internet that's ready for what comes next. With 5G Home Internet, there are no long-term contracts, equipment or installation fees and all taxes and fees are included.
5G Ultra Wideband
5G Ultra Wideband is Verizon's 5G fastest network. Compared to typical 4G LTE speeds, it runs up to 10x faster. It's designed to allow streaming, sharing without being slowed down when you're connected so lots of people can use their phones at the same time.
A
Accessibility
Options on a device meant to aid those who are hearing and vision impaired.
Accessories
Equipment for your mobile device that you can purchase separately, including chargers, batteries, cases, headsets and memory cards.
Account Manager
In My Verizon, a person granted permission by the Account Owner to make changes to the account.
Account Member
An account role in My Verizon that gives the user limited access to their own mobile number information and functions, like managing personal preferences and checking usage, but doesn't provide access to sensitive billing information. All mobile numbers on the account are eligible to register as an Account Member.
Account Owner
In My Verizon, the person with legal authority and financial responsibility for an account.
Account PIN
A 4-digit number used to verify your identity when you contact Verizon by phone or Live Chat. Previously called Billing Password or Billing System Password.
Account Security Code
A 4-digit PIN (Personal Identification Number) for prepaid accounts that you choose when you activate a device. You need this PIN when you call Prepaid Customer Service and when you use My Verizon or My Verizon Mobile.
Activate a Device
A My Verizon transaction that allows you to connect a new or different device on an existing line of service on your account. A device must be activated before it can send and receive voice calls, text messages and data.
Activation Fee
The activation fee is a one-time charge for activating a new line of service on the Verizon network. For this charge, Verizon gives access to a range of services, tools and personalized support to help ensure that your device is set up for a seamless experience.
Active Notifications
A feature that displays the time and if you have recent notifications anytime you touch your phone while it's in sleep mode. It's a quick way to check for new text messages, emails and other notifications without having to unlock your phone.
ActiveSync®
The synchronization program by Microsoft® for Windows Mobile® and other Windows CE-based devices. Use it to sync your calendar, contacts, tasks and email between your mobile device and your computer.
Add a Line
See Add a New Device.
Add a New Device
A My Verizon transaction enabling you to add a new device to new line of service on your account.
Adobe® Reader
An application designed by Adobe that lets you view PDF files.
Air Command
A feature available on select Samsung devices that gives you quick access to five useful S Pen features: Action Memo, Scrapbooker, Screen Write, S Finder and Pen Window. Use these features to draw or write on a screenshot, open an app or widget on top of another app, search the web and more.
Air View™
A feature available on some Samsung devices that lets you preview content without having to open it or wait for screen transitions. For example, you can hover the S Pen over an email to preview its contents immediately instead of opening it.
Airplane Mode
A mode allowing access to a device's non-wireless functions (e.g., music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight.
Airtime
The time spent making or receiving calls on a mobile phone. Minutes are rounded up to the nearest whole minute. Also referred to as voice minutes.
Alerts
A service allowing you to choose to receive periodic text and picture messages about entertainment, sports, news and weather.
Allowance
The amount of minutes, messaging or data included in your plan each month.
ALLSET PLANS
Prepaid plans available for both smartphones and basic phones that let you pay a set monthly access fee in advance to use your phone. You'll have an allowance of minutes, texts and data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date.
AllShare®
A content sharing service that allows you to search for and wirelessly stream content between DLNA-compliant devices. Use your smartphone to access content (e.g., videos, photos, music) stored on your computer, or wirelessly share content with friends who have compatible devices.
Alphanumeric
A format that allows both letters and numbers to be entered. It can refer to text messages, user IDs, passwords, etc.
Always-On Data
A feature on certain prepaid plans that lets you stay online and continue to use data for the rest of your monthly billing cycle at speeds of 128 kbps, even after you've used all of your high-speed data. It's always on, and it's available at no additional charge.
Amazon® App Suite
A widget that comes preinstalled on select Verizon Android™ devices. It provides access to all of Amazon's digital content and shopping right from your device's Home screen.
Amazon® Kindle™ App
An online library containing over 700,000 ebooks to purchase and read, including thousands for free.
AMBER Alert
A notification of an abducted child issued by the National Center for Missing & Exploited Children (NCMEC) and distributed through authorized channels including broadcasters and wireless service providers.
AMOLED (Active Matrix Organic Light Emitting Diode) Display
A type of display that has a transistor next to each pixel, allowing faster response time and video display.
Android Beam™
A wireless technology you can use to share content with other compatible devices near you. Simply touch two devices together to share contacts, websites, apps, maps, video and more.
Android Market™
See Google Play™ Store.
Android™
An operating system created by Google™ for use on mobile devices, such as smartphones and tablets. It's an OS that's available on devices made by a variety of manufacturers, giving you more choices of device style and pricing. Also, with the Android OS, you can customize your device in many ways.
App (Application)
Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device and more can be downloaded from your device's app store.
App Store®
An online software store offering apps that you can purchase and download to any device with an Apple® operating system, such as iPhone®.
App World™
An online software store offering apps that you can purchase and download to any device with the BlackBerry® operating system. You can personalize your BlackBerry with games and apps for social networking, personal productivity and more.
Apps (Android™)
Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from Google Play™.
Apps (BlackBerry®)
Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from BlackBerry World.
Apps (Windows® Phone)
Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from the Windows® Phone Store.
Area Code
A 3-digit number assigned to each telephone area in the US.
Area Code Split
When a region assigned to an area code is split into multiple area codes.
Ask Verizon
An automated virtual chat service, available 24/7 to answer questions about your Verizon wireless service, plans, features and more. You can access Ask Verizon on various Support pages and the Contact Us page.
Assisted GPS (Global Positioning System)
A location services setting that uses other data, like cellular towers and Wi-Fi signals, in addition to satellite GPS to more accurately determine your location. See also Standalone GPS.
Attach
Adding a file, or attachment, to a message to send it to someone. Attachments can be added to email, texts and other types of messages. See also Attachment.
Attachment
A file that's been sent or received through email, text or other types of messages. Pictures, documents and videos are all common types of attachments. Harmful files, like viruses and malware, can also be added as attachments to messages. Only open attachments sent from people you trust.
Authorized Retailer
A non-Verizon store, including chain stores (e.g., Best Buy and Costco), where you can buy Verizon wireless services and devices. Certain actions can't be completed at these stores, such as paying your bill or recycling a device. See also Premium Retailer and Verizon Wireless Store.
Auto Focus
A feature of a camera phone lens that enables it to automatically focus on a particular object, offering clearer, sharper pictures than fixed-focus camera phones.
Auto Pay
A service in My Verizon enabling you to set up automatic recurring monthly payments for your wireless bill.
Automated Voice System
A free, automated service you can access 24/7 by phone that provides basic account information and lets you perform common transactions, such as paying your bill. Also known as Interactive Voice Response (IVR).
Average speed
The amount of data that is sent between your device and the best available server per second.
AWS (Advanced Wireless Services)
A wireless spectrum (1700/2100 MHz) we launched in 2013 that adds capacity to our existing 4G LTE service, resulting in faster peak speeds in cities coast to coast. To access the AWS spectrum, you need an XLTE-compatible device. See also XLTE.
B
Backup Assistant℠ Plus
A cloud storage app that backs up your contacts, pictures, videos, and music so you can access them from a computer or device with a data connection. This service was retired and replaced by Verizon Cloud, which offers more features than Backup Assistant Plus.
Bandwidth
The capacity of a telecom or data line to carry signals. The greater the bandwidth, the more information that can transmit through a channel in a given amount of time.
Basic Phone
A phone that offers basic standard wireless services, such as calling, messaging and a limited Internet browsing experience. Basic phones use BREW as an OS (operating system). See also BREW.
Battery
The power source for an electrical device.
Best Face
A camera feature that takes five pictures consecutively, so you can get the best shot of everyone in your group photos. From your five photos, choose a face in each one to create one merged group picture.
Best Shot
A feature on select Samsung devices that’s perfect for capturing fast action events (e.g., sports, kids playing, etc.). Instead of taking a single picture, your camera will take eight pictures, one after another. Then you can save your favorites and discard the rest.
Bezel Slide
A menu on select Samsung devices that can be accessed by swiping near the edge of your screen, letting you open your favorite apps quickly. Apps opened from the Bezel Slide menu launch as a window, so you can use more than one app at the same time and resize the windows as needed. Put two apps side-by-side or overlay one app on another.
Bill
A monthly statement that lists the charges incurred on your account.
Bill My Phone
A service that allows you to shop online for digital goods like games, apps and wallpapers, and enter your mobile number to pay. The charge will be applied to your wireless bill for that month.
Bill Summary
A summary of all the charges incurred during your bill cycle.
Billing Address
The mailing address where you’d like your bill sent. This is also the address that will be used to mail important information about your account.
Billing Password
See Account PIN.
Billing Period
The start and end dates that determine which charges appear on your current bill and which appear on your next bill. The number of days in the month you started your Verizon wireless service is how many days are in each billing period (e.g., 29, 30 or 31). Your bill is due 22 days after the billing period's last day. Find your billing period on the Bill page in the My Verizon app or online. For paper bills check the top of the first page.
Billing System Password
See Account PIN.
Bing®
A search engine designed by Microsoft® that can be used for locating content on the web.
Bing® Maps
A mapping app, powered by Bing, for Windows mobile devices. It includes walking and driving directions, turn-by-turn navigation, voice search and Scout. With Scout, you can find places to go and things to do near you by category.
Bit
The smallest unit for measuring data.
BlackBerry Enterprise Server
A mobile device management solution that connects BlackBerry®, Android™ and iOS smartphones to email servers and apps through a secure network.
BlackBerry®
A mobile operating system originally created by Research In Motion (RIM). RIM now goes by the name BlackBerry. The BlackBerry name refers to the unique physical keyboard design on early devices that resembled the fruit of the same name. Widely popular in the business world, BlackBerry is best known for its email features and BlackBerry Messenger (BBM™).
BlackBerry® Desktop Software
Software for your computer that syncs the organizer, music and media files on your Mac® or PC with your BlackBerry® device. BlackBerry Desktop Software coordinates your contacts, calendars and more.
BlackBerry® Hub
A BlackBerry app that lets you access your email, text messages and social networking accounts all in one place. While in any app, you can instantly check your messages in BlackBerry Hub with just a swipe. Choose to respond, or let the screen snap back to continue what you were doing. Write an email, reply to a text message or post to your favorite social networking account all from a single screen.
BlackBerry® Messenger (BBM™)
An instant messaging service for BlackBerry devices. Its features are built right into many apps, so you can share or chat with other BlackBerry users without leaving the app.
BlackBerry® Tag
A wireless feature that uses Near Field Communication (NFC) to let you share contacts, documents, URLs, photos and videos by tapping two NFC-capable BlackBerry smartphones together.
Block Numbers
A feature of Usage Controls, these are phone numbers that are restricted from calling or messaging a line subject to Usage Controls at any time. These lines will also not be able to call or message those numbers at any time.
Blocked Contacts
A feature of Usage Controls, these are phone numbers, email addresses, international numbers, and instant messaging screennames that are restricted from calling or messaging a line subscribed with Usage Controls. The subscribed line will also not be able to call or message those contacts at any time.
Bluetooth File Transfer
A feature or app that allows you to connect devices wirelessly with Bluetooth in order to share or view data.
Bluetooth®
A short-range wireless technology you can use to connect a device to other nearby Bluetooth-capable devices and accessories, such as headsets, speakers, printers, etc. Use Bluetooth to make handsfree calls on a headset or in your car, listen to music on wireless speakers, use a wireless mouse or keyboard, or print a document in another room.
Bluetooth® Pairing
The communication that connects two Bluetooth-enabled devices as a trusted pair. After one device recognizes another device in an established pair, each device automatically accepts communication from each other going forward.
BREW (Binary Runtime Environment for Wireless)
The OS (operating system) used by basic phones. See also Basic Phone.
Broadband
High-speed data transmission, generally fast enough to support apps, such as streaming video and high-speed internet access.
Browser
An app used to view web content. Common browsers include Chrome™, Safari®, Internet Explorer® and Firefox®.
Buddy Photo Share
A feature that automatically tags your friends each time you take a picture of them for easy sharing.
Bundled Services
Multiple services offered together in one package, often at a discounted rate.
Burst Shot
A feature on select smartphones that’s perfect for capturing fast action events (e.g., sports, kids playing, etc.). Instead of taking a single picture, your camera will take several pictures, one after another.
Business and Marketing Reports
Reports that contain business statistics about groups or categories of our customers. See our FAQs for more information about these reports.
Business Plan
A plan designed to meet the needs of business owners and their employees. Requires a minimum of five business lines to be eligible.
Byte
A sequence of adjacent bits (usually eight) considered as a unit. A bit is a binary unit - a "1" or a "0." In a simple file format, such as plain text, one byte traditionally represents a single character, such as a letter or number.
C
Call and Message Blocking
A service that allows you to prevent messages from being sent to or received by specific mobile numbers.
Call Detail
Information that pertains to the transmission of specific calls, including the time, location, duration and phone number called or received.
Call Filter (formerly Caller Name ID)
A service that helps you take control of your calls by identifying unknown numbers by name or as spam, and gives you the tools to manage those calls as you choose.
Call Forwarding
A feature that allows you to forward your mobile calls to another phone number, like your home or office number. Call Forwarding is included with all plans.
Call Waiting
A feature that alerts you to an incoming call while you’re on a call and allows you to switch between the two calls.
Call2Recycle™ Program
A rechargeable battery recycling program, which is funded by the Rechargeable Battery Recycling Corporation (RBRC), that helps preserve the environment by keeping harmful by-products from rechargeable batteries out of landfills and the solid waste stream.
Caller ID
A feature that displays the phone number of an incoming call on your phone’s screen.
Caller ID Blocking
A feature that allows you to block your number from being displayed on Caller ID equipment permanently or on a per-call basis. You can't block your number from appearing when calling certain numbers, such as 800 numbers and 911.
Camera Phone
A mobile phone with an embedded camera feature that can capture, send, store and save pictures.
Card Identification Number (CID)
A three- or four-digit number on the back of the credit card at the end of the account number (for Visa® and MasterCard®) or on the front of the credit card above the account number (for American Express®).
Carrier
A company that provides wireless service to customers. Verizon Wireless is an example of a carrier.
Carryover Data
A feature that automatically keeps your unused data in your account until the end of the following month. When you use less data one month, you can use extra data the next without paying more.
CDMA (Code Division Multiple Access)
The primary digital wireless technology that Verizon mobile devices use to place calls within the USA and certain other global destinations. It's also used for transmitting data where 4G LTE isn't available. If you have a CDMA phone that isn’t global-capable, you may not be able to use your phone while traveling abroad to certain areas. For example, Europe uses GSM technology and doesn’t accommodate CDMA phones. See also GSM and Global Phone.
Certified Like-New Replacement Program
A program provided by Verizon that offers a replacement mobile device if your device experiences an eligible in-warranty failure. Certified Like-New Replacement devices have passed a rigorous testing and reconditioning process. Reconditioning refers to devices that have been thoroughly inspected and reconditioned to manufacturer performance levels, although minor cosmetic blemishes may be present. Ask a Customer Service Representative if you're eligible for this program.
Certified Pre-Owned Replacement
A pre-owned device that goes through a repair and reconditioning. Reconditioning refers to devices that have been thoroughly inspected and reconditioned to manufacturer performance levels, although minor cosmetic blemishes may be present.
Charges
Costs accrued by using services not included in your monthly allowances.
City ID
A Caller ID feature that displays the city and state of the number of the incoming call.
Cloud
The cloud refers to software and services that run on the internet instead of on your own computer.
Company Name ID
A service that lets your organization choose how outbound calls appear to people you call. For each line that has Company Name ID, the account Administrator can set up a custom name (e.g., the company name, department name, employee's name, etc.), number and image.
Connected Device
A device, other than a phone, that connects to the Verizon network, such as a smartwatch or camera. See also Wearable Tech.
Connectivity
Connect to other devices and networks through Wi-Fi, Bluetooth® and Near Field Communication (NFC). Share your files, explore the web and use accessories to maximize your mobile experience.
Continuous Shot
A feature on select smartphones that takes six pictures in a row when you take a picture.
Cookie
A small file stored in your web browser by a website when you visit it. This allows the website to identify you and provide unique content customized for you.
Corporate Email
A feature that lets you connect to your company’s email server on your mobile device. It syncs your email, contacts, calendar and tasks, helping you stay in touch with your office while you're away from your desk.
Country Code
A two- or three-digit code assigned to each country. When placing an international call, you must dial this code as a prefix to the phone number.
Coverage
The area in which a mobile device can receive service.
CPNI Settings (Customer Proprietary Network Information Settings)
Permission settings enabling an Account Owner to control whether Verizon Wireless shares certain consumer and billing information with its affiliate, agent and parent companies for marketing purposes.
Credit
A reimbursement or other sum of money posted to your account.
Customer Agreement
The rights and obligations you agree to when you do business with Verizon Wireless. The Customer Agreement contains important information about your service, including our ability to make changes to your service or the agreement’s terms, our liability if things don’t work as planned, and how any disputes between us must be resolved in arbitration or small claims court.
Customer Service Representative
A trained Verizon Wireless expert who can help you with any questions or concerns regarding your wireless service or mobile device. Our Customer Service Representatives are available over the phone, online and in Verizon Wireless stores. They have in-depth knowledge of all the products and services we offer.
D
Damaged Device
A device that experiences water damage, has cracked glass or any other damage from outside physical forces can be considered a damaged device.
Damaged Device Fee
A fee that's applied when a device is returned as malfunctioning, but is found to have been misused, has liquid damage, hardware or software alterations or unreasonable wear and tear.
Dashboard Home
A feature on select devices that puts everything you care about on one screen, including the latest news, your social networking updates and updates from chosen apps like your calendar, email and more. When you swipe to Dashboard Home, the latest information is already waiting for you.
Data
Information sent or received from your mobile device other than calls and text messages. You may use data on your device when you access the internet, check your email, play games, use apps (e.g., Facebook®, Twitter®, etc.) and more. Background tasks, such as syncing or location services, may also use data. Data usage is billed based on the amount of data sent and received (megabytes or gigabytes), and it can be charged per-use or as part of a data package. See also Data Usage.
Data Allowance
The amount of data that can be sent or received from your wireless device per month without incurring additional charges (as stated in your data package).
Data Boost
Extra high-speed data you can purchase if you’re running out of your monthly allowance, and you don’t want to use reduced data speeds.
Data Detail
Total data usage (in kilobytes) sent and received in a given month. Data detail doesn’t itemize individual data sessions.
Data Package
A set amount of data that can be sent or received from your wireless device per month for a set charge rather than a per-usage fee.
Data Sense
A feature on wireless devices that monitors your data usage. Use it to create limits and manage how much data you use each month.
Data Session Call Waiting
A feature that has been added to all 1X-capable devices at Verizon Wireless. It allows you to receive your incoming voice calls even while you're engaged in an active data session. This feature already exists on Verizon Wireless EVDO-capable devices, but now it also will be functional when the user of an EVDO-capable device is engaged in an active 1X data session outside of the EVDO coverage area.
Data Usage
The amount of data sent or received from your wireless device in a month.
Deactivation
The permanent termination of wireless service. This is different from suspension of service, which is temporary. You may reactivate service within a certain period of time after a deactivation.
Delphi Connect
A device that lets you monitor and locate your car, as well as troubleshoot its problems. The Delphi Connect with 4G LTE Mobile Hotspot also provides in-vehicle Wi-Fi connectivity for up to 5 devices.
Device ID
An identification number for your mobile device. MEID, ESN or IMEI can all be Device IDs, and your device may have more than one of them. A Device ID can be used to activate your device or deactivate it in the event that it's lost or stolen. Refer to your device's User Guide for information on how to locate your Device ID.
Device Installment Program
A payment plan that lets you purchase a new tablet or the Samsung Galaxy Camera™ and pay for it in 12 equal monthly installments. With this option, you can start using your tablet or camera right away with a lower upfront cost.
Device Payments
Provides you the flexibility to get the most current devices early or if you prefer, pay over 36 months rather than paying for it all upfront. You'll make a monthly payment until your device is paid off.
Digital Zoom
A camera feature that makes the subject of the picture appear closer.
Dijit™
An app that turns your device into a personal media assistant with content discovery, sharing and universal remote control capability. Use Dijit to access program and movie guides from all cable and satellite providers in North America.
DLNA (Digital Living Network Alliance)
A technology standard that enables easy sharing of music, photos and videos between devices over an existing network, such as from your phone to your computer via Wi-Fi.
Domestic Call
Any call made and received within the continental US.
Domestic data roaming
When your mobile device connects to a non-Verizon Wireless network in the United States, Puerto Rico or the US Virgin Islands. Domestic roaming is usually free. See also international data roaming.
Domestic Landline
Any non-wireless phone number within the US.
Download speed
The speed of the connection when downloading data from the best
available server to your device.
Droid Command Center
A widget that gives you easy access to notifications for text messages, missed calls, battery level and weather. The Settings can also be quickly launched from this widget.
Droid Zap
An Android™ app that you can use to send your content to the cloud. Also, anyone nearby with a device running Android 2.2 or greater can download the media or file. If you want to limit who sees your content, you can add a code. Use this app to share the latest memories with your friends and family without physically connecting or touching your devices.
Dropped Call
A phone call that disconnects unexpectedly when neither caller intended for it to end.
DSL (Digital Subscriber Line)
A type of high-speed internet access that uses a telephone line to send and receive data.
Dual Band
A feature on some mobile devices that allows the handset to operate using either the 800 MHz cellular or the 1900 MHz PCS frequencies.
Dual Shot
A camera mode on select Samsung devices. It lets you use the front-facing and rear-facing cameras at the same time to capture 2 different perspectives. The picture taken with the front-facing camera will appear inside a box on top of the picture taken with the rear-facing camera.
Dual View
A feature on select devices that lets you open and use 2 apps on 1 screen at the same time.
E
E-waste
Electronic products and components that are unusable and/or have been discarded. Examples of e-waste include defective smartphones, broken phone chargers and old computer parts.
E911
A service known as Enhanced 911 or E911 where emergency call takers have upgraded their equipment. E911 automatically provides call takers with the mobile phone number, cell site and sector, and the estimated latitude and longitude location of the 911 caller if the PSAP is capable of receiving it.
Early Termination
Canceling a wireless contract before the contract term is completed.
Early Termination Fee
A fee charged when service is canceled outside Verizon Wireless’ approved exception, or if Verizon Wireless terminates service for good cause prior to the minimum term end date for a line of service.
Easy Clip
A feature on select Samsung devices that lets you use your S Pen to draw a shape around an object on your screen. Then you can save or share whatever is inside the shape you drew.
Eclair
The 2.0 / 2.1 version of the Android™ operating system.
EDR (Enhanced Data Rate)
An option available with some Bluetooth® devices that provides a faster data rate and sometimes an improved battery life.
eGift Card
Electronic gift card you can send from Verizon Messages to any US mobile phone number that can receive picture messages. eGift cards are billed to your Verizon account, and you can send them to devices on any US mobile carrier. The recipient can use the bar code in the store, add the value of the gift card to an existing physical gift card or to a company’s mobile app. Send eGift cards from a variety of retailers (e.g., Starbucks®, Amazon®, Home Depot®) for the amount you choose.
eSIM
An embedded SIM inside your device that stores data needed to connect to and use the Verizon network.
ESN (Electronic Serial Number)
An identification number embedded by the manufacturer on a wireless communications device. It is automatically transmitted to the wireless network each time the device is used, which associates that phone with the subscriber's account and phone number. Mobile Equipment Identifier (MEID) began replacing ESN in 2006.
ESRB (Entertainment Software Rating Board) Ratings
A rating system used to identify the minimum age for which an app or video game is appropriate.
External Display
A secondary display on the outside of the device that enables such features as seeing the number and photo of the person calling before you answer the call.
F
Face Recognition
A feature on some digital cameras and camera apps that seeks out and focuses in on people's faces. When this feature is used, the camera produces clearer and sharper images.
Family SharePlan®
A plan that allows up to 5 devices to share minutes and other services under one account. This plan is no longer available for new accounts.
Favorites Tray
A group of icons that appears at the bottom of the Home screen on an Android™ device. Even if you have multiple Home screens, the Favorites Tray will display in the same location on each one. On most devices, the Favorites Tray can be customized to display your most used apps.
FCC (Federal Communications Commission)
The Government organization that regulates interstate and international communications by radio, television, wire, satellite and cable.
Feature
Options that you can add to lines on your account. Available features include cloud storage, international calling, Mobile Hotspot, equipment insurance, Caller ID Blocking and more. You can add or change features quickly online in My Verizon.
Feature Phone
See Basic Phone.
Field Force Manager
A mobile resource management solution for your business. Use Field Force Manager to locate, monitor and communicate with your mobile field workers.
Fingerprint Recognition
A convenient, secure way for your phone to identify you by your fingerprint. If you choose to enable fingerprint recognition, you can use your fingerprint to unlock your device's Home screen as well as use your fingerprint in place of a password in many apps. See also Touch ID.
Firewall
A device or app designed to protect your computer, network, smartphone or other device from unauthorized access.
Firmware
The core software on a device that controls how it operates.
Flash Memory
A type of memory chip that doesn’t require electrical power to retain information, such as removable SD cards.
Flip Phone
A device that has a screen and keypad all on one side of the phone with an additional thin flap that flips open and closed over the keypad.
FM Radio
A feature on BlackBerry® devices that you can use to listen, browse and find your favorite FM radio stations.
Front-Facing Camera
A camera on the front (display side) of the phone, allowing for two-way video chat and easy capturing of self-portraits.
Froyo
The 2.2 version of the Android™ operating system.
Full HD
A mobile device feature that lets you record videos in the same resolution and aspect ratio (16:9) as an HDTV. The actual resolution will vary by device (e.g., 720x1280 or 1920x1080). Devices that have this feature also typically have a true HD screen that offers true natural colors and automatic color adjustments.
G
GB (Gigabyte)
A unit of measure for data that equals 1,024 megabytes.
Gbps
Billion (1,000,000,000) bits per second.
Geotagging
A feature that lets you add location information to images you take on your device.
GHz (Gigahertz)
A unit of frequency equal to one billion cycles per second (hertz).
Gingerbread
The 2.3 version of the Android™ operating system.
Gmail™ App
An app that connects with your online Gmail account. You can use it to read your email on your mobile device, and you can also set it to notify you anytime a new email arrives.
Google Calendar™
An app designed to keep track of life's important events in one place. It offers two-way synchronizing to your mobile device's built-in calendar. Plus, you can connect to a mobile version of the web app that's made for the small screen.
Google Hangouts™ App
An app that lets you access your Google Hangouts contacts from your mobile device, send email using Gmail™, and chat with built-in audio conferencing.
Google Maps™
A web-based mapping service, featuring 3D maps, walking and biking directions, turn-by-turn navigation, local search and voice search. This service is available as a mobile app for Android™ devices. You can also use it to view current traffic, transit lines, bicycling paths and a satellite map.
Google Now™
A feature on a mobile device that provides the information you need right when you want it. Set it up to automatically give you local weather in the morning, traffic information before you leave home, calendar appointments that are coming up and more.
Google Play™
A digital multimedia-content service from Google™. It includes an online store that you can use to browse and download apps and games directly to your Android™ device. Explore and select from a variety of free or paid apps to improve productivity, provide entertainment and customize your device. You can also purchase music, movies and books from Google Play and access your content from anywhere using the cloud media player.
Google Talk™
An app that lets you access and message your Google Talk contacts from your mobile device. It also offers full Gmail™ integration, with built-in audio conferencing.
Google+ (Google Plus)
A social media site created by Google™ Inc. that lets you connect your thoughts, links and photos with others.
Gorilla® Glass
A thin, light and damage-resistant cover glass manufactured by Corning®. Its primary application is as a cover glass for the exterior of portable electronic devices with screens.
GPS (Global Positioning System)
A global satellite-based system for determining precise locations on Earth. Turning on GPS lets you use location-based apps, such as Google Maps, to reference maps, get directions, hear turn-by-turn navigation and more.
GPU (Graphics Processing Unit)
A specialized microprocessor that provides enhanced graphics at a faster rate.
Greeting Name
A nickname you can choose to be greeted with by signing in to My Verizon.
Group Play
Several people can simultaneously view and interact with content such as documents, photos and music using Group Play.
GSM (Global System for Mobile Communications)
A digital wireless technology included in Verizon Wireless Global Ready mobile devices to use for placing calls and transmitting data while traveling abroad in certain areas. The Verizon Wireless network primarily uses CDMA technology for voice services, but GSM is used widely in Europe and other parts of the world. While traveling in countries that use GSM technology, you’ll need a Global Ready device to communicate on their network. Devices that only use CDMA technology aren’t compatible with GSM networks. See also CDMA and Global Phone.
H
Handsfree
A way of using your device without physically holding it, such as making a call using voice commands and a Bluetooth® headset.
Hard Key
A button that can be tapped or physically pressed and its function doesn't change. (e.g., volume, power on/off, etc.).
Hard Reset (Factory Reset)
The process of returning a device to its original factory settings using the method outlined in your device's User Manual. A hard reset will remove all of the apps you've downloaded since you got the device and delete your app preferences, system settings and other data stored on the device. Your current OS version will remain the same after a hard reset, and no files will be deleted from any external storage (i.e., SD card) on your device.
Only perform a hard reset if your device isn't working (e.g., the screen is frozen, keypad/touchscreen won't respond, audio won't work, etc.) and you’ve tried all other solutions, including a soft reset. Before a hard reset, be sure to back up any data you don’t want to lose, such as video, pictures and music. See also Soft Reset.
Only perform a hard reset if your device isn't working (e.g., the screen is frozen, keypad/touchscreen won't respond, audio won't work, etc.) and you’ve tried all other solutions, including a soft reset. Before a hard reset, be sure to back up any data you don’t want to lose, such as video, pictures and music. See also Soft Reset.
HD Voice (High-Definition Voice)
A voice audio technology that gives phone calls a greater level of clarity and quality than traditional wireless audio. HD Voice uses a wider frequency range (50 Hz to 7 kHz) to deliver a more natural-sounding voice quality.
HDMI (High-Definition Multimedia Interface)
A type of audio/video cable and connector that can carry HD video and surround sound audio from a device to an external display and sound system.
HERE Drive+
A car navigation app that can be used in 118 countries, even while
offline. Just download the maps you need, and then you can use
turn-by-turn navigation for directions anywhere on the downloaded maps.
Home Coverage Area
A geographic zone in which Verizon Wireless doesn’t charge for roaming.
Honeycomb
The 3.0 version of the Android™ operating system, a tablet-oriented version, which supports devices with larger screens.
HotSync
A method of syncing between a Palm® handheld device and a notebook, desktop or other computer.
HVGA (Half-size Video Graphics Array)
Referring to the resolution on a device’s screen, the size of these screens are 480 x 320 pixels (3:2 aspect ratio) or 640 × 240 pixels (8:3 aspect ratio).
I
ICE (In Case of Emergency)
Keys located on some devices that are programmed to dial emergency services, like the police and fire departments. It is also common for people to add the acronym "ICE" to the beginning of a contact's name in their contact list to identify that person as someone to call in case of an emergency.
Ice Cream Sandwich (ICS)
The 4.0 version of the Android™ operating system.
iCloud®
A cloud service provided by Apple® that you can use to store photos, music, calendar events, contacts, documents and more. You can access your iCloud content from any iOS 5 and 6 device, Mac® computer or Windows® computer.
IMAP (Internet Message Access Protocol)
An internet protocol used to download messages from an email server to an email client through software on a PC or mobile device. It saves a copy of all emails on the server, even after they're downloaded to a device. This makes accessing your email slower than with POP, but allows you to access the same emails from multiple devices.
IMEI (International Mobile Equipment Identity)
The hardware ID of a GSM / LTE supported device. Every mobile device has a unique 15-digit IMEI (sometimes called MEID). The IMEI identifier of a device never changes - even if you change owners, or network providers.
In-Store Pick Up
A service that lets you order equipment online at Verizon.com and pick it up in a participating Verizon Wireless store.
Included Minutes
Minutes covered by your monthly plan allowance.
Inductive Charging
See Wireless Charging.
Instant Messaging
A service enabling you to quickly send and receive messages via the internet.
Internal Memory
The capacity available for storing photos, messages, music, apps and other media on a device.
International Data Roaming
If you're outside the US and don't have a plan for international cellular service on the device you're using, you're charged roaming (or "pay as you go") rates when you call, text and use data (e.g., browse the web, use apps, stream, etc.). See also domestic data roaming.
International Long Distance
A feature allowing you to make calls from the US to many other countries using your mobile phone. If you only call from the US to other countries occasionally, you can pay per minute. International Long Distance services are only for making calls to another country while in the US.
International Messaging
A feature allowing you to send text and multimedia messages to select international locations from your mobile device while you're in the US and in the Verizon wireless coverage area.
Internet Explorer®
A web browser created by Microsoft that lets you browse the web on a PC and on some Windows® Phones.
Internet Spam Blocking
A feature of the Verizon Family Safeguards & Controls service that lets you block up to 15 email addresses (name@name.com), domains (www.domain.com), and/or text names (nickname@vtext.com) from messaging one or multiple mobile numbers on your account. You may also choose to block all text messages sent to you from the web and/or email.
iOS
The operating system used on Apple® devices.
IOT
IoT (Internet of Things) - Refers to individual devices (e.g., cars, appliances, robots, etc.) that can connect to a network and send and receive data.
IPSec ESP
A type of network security used to ensure a safe connection and to protect your data. IPsec ESP VPN ports are used by the Verizon Wireless Network Extender to make its connection to the internet.
ISP (Internet Service Provider)
A company that provides access to the internet for individuals or business (e.g., Verizon FiOS).
iTunes®
The Apple® app for organizing and playing digital music, videos, games, TV shows, audiobooks and more. Songs available through the iTunes Store are in AAC file format.
J
Java®
A computer programming language from Sun Microsystems, noted for its portability across platforms and its use in providing functionality for websites.
Jelly Bean
The 4.1 version of the Android™ operating system.
JPEG (.jpg)
Joint Photographic Experts Group (JPEG) is a standardized image compression mechanism designed for compressing either full-color or grayscale photographic images, often for use on the web. JPG is "lossy," meaning that the decompressed image isn't of the same quality as the original image.
Just Kids
Just Kids is no longer available to be added to your account. This smartphone plan includes Smart Family Premium for parental control through trusted contacts, usage restrictions and location monitoring.
K
KB (Kilobyte)
A unit of measure used for data equal to 1,024 bytes.
Kbps (Kilobits per second)
A metric used to measure the speed of a data connection. One kilobit equals 1,024 bits.
KBps (Kilobytes per Second)
A metric used to measure the amount of data that’s been transferred. One kilobyte equals 1,024 bytes. One byte equals eight bits.
Key Fob
A device (often on a keychain) or an app that lets you access a secure environment using built-in authentication. For example, key fobs are used to open and start keyless-entry vehicles instead of a standard key and keyhole. Also, Vehicle Diagnostics by Delphi uses a key fob to unlock your car with your mobile device, if your keys get locked inside.
Kickbit
A free app that allows you to earn mobile data on your Verizon Wireless Prepaid Smartphone Plan. You can earn extra data with Kickbit by completing tasks such as watching videos, taking surveys, testing free trials and shopping for goods and services. You can then transfer your earned data to your Prepaid Smartphone Plan.
Kid's Corner
An app within Windows® 8 that launches a fully separate Start screen that parents can customize. You can include or exclude individual apps, games, music and videos to ensure kids only have access to the content you deem appropriate.
Kilobit
A data measurement equal to 1,024 bits.
KitKat
The 4.4 version of the Android™ operating system.
L
LAN (Local Area Network)
A computer network that spans a relatively small area. Most LANs are confined to a single building or group of buildings. However, one LAN can be connected to other LANs over any distance via telephone lines and radio waves. A system of LANs connected in this way is called a wide area network (WAN).
Landline
A phone system serviced by the local telephone company, such as a home or office phone. A fixed connection that uses wires, not radio transmission.
Landscape mode
The horizontal view or orientation on devices whose screens can be viewed both vertically and horizontally.
LCD (Liquid Crystal Display)
A technology used in many of the displays for wireless devices and laptop computers.
LED (Light Emitting Diode)
A small light found on many camera phones and used to illuminate objects in dim lighting for a better-captured image. LED light isn’t as intense as Xenon flash, but it consumes less power.
Lenses (for Nokia)
Select from a variety of free and paid camera effects, such as panoramic view, sepia tone and fish-eye view, to apply to your photos with Nokia’s digital lenses. Lenses that change the camera view (e.g., panorama, fish-eye, etc.) must be applied before taking a photo.
LG Health
An app to set fitness goals and track your daily progress. Running, walking and cycling will automatically be tracked, but you can also track other activities, like hiking and inline skating. When finished with a workout, you can view its details and your route on a map.
LG Tag+
An app available for certain LG devices that communicates with other Tag+ NFC (Near Field Communication) stickers and customizes your phone settings to suit your location. For example, LG Tag+ can activate your Bluetooth® and GPS navigation when you get in your car.
Lifeline
A government assistance program that can provide a discount on your monthly wireless service bill if you qualify.
Line
A line of service on an account, identified by a mobile number.
Liquid Detection Indicator (LDI) / Liquid Contact Indictor (LCI)
An indicator inside the case of most mobile devices that activates when it comes in direct contact with liquid. It's designed not to be triggered by humidity and temperature changes that are within the product's environmental requirements described by the manufacturer. Locations of the indicator vary by device.
Live Chat
A service available on certain verizon.com pages where you chat online with one of our Sales or Customer Service Representatives through instant message. Live Chat is only accessible when a representative is available.
Live Chat Representative
A Verizon expert who can help you with questions or concerns regarding your wireless service, mobile device or accessories through the Live Chat feature on verizon.com.
Location Based Services (LBS)
Services, such as Smartphone apps, that utilize your device's GPS to determine your location and provide content specific to where you are.
Location Privacy Settings
Permission settings enabling an Account Owner to control whether apps have access to the locations of mobile devices on the account.
Lock Screen
The screen that appears when your device is locked. The Lock screen helps prevent you from accidentally using your device while it's in your pocket or bag. Depending on your device and settings, methods for unlocking a device can include password, gesture, facial recognition and more.
Long Distance
Any call, text message or other connection made to a location outside your local calling area.
LTE (Long Term Evolution)
A 4G high-speed wireless technology that handles everything (including voice) as data, similar to how the internet handles information.
LTE Home
Reliable home internet at an undeniable value. Powered by our award-winning 4G LTE network, and with no annual contracts or data caps and easy self setup.
LTE Internet (Installed) (formerly HomeFusion® Broadband)
A home internet service that delivers the speeds of our 4G LTE network to a broadband router. The LTE Internet router also provides a Wi-Fi signal giving internet access throughout the home. It’s a great solution for customers with 4G LTE coverage at home who don’t have other high-speed internet options.
LTE Internet (Long Term Evolution Internet)
A service that lets you connect to the Verizon 4G LTE wireless network for internet access at home.
M
Machine-to-Machine (M2M)
A technology that enables businesses to electronically connect enterprise applications with remote machines. Machines pass data back and forth, interpret the data and take appropriate actions automatically. The system can alert a customer when a situation requiring human intervention arises.
Magic Focus
A feature on select devices that lets you change the focus point in a photo after you've taken it.
Malfunctioning defect
A performance or functionality issue with a device that is not caused by the owner. Device malfunctions don't include normal wear and tear or physical damage like water damage or a cracked screen.
Malware
Malicious software that's been developed to damage or destroy a device or steal information without permission.
Marshmallow
Version 6 of the Android™ operating system.
Master Reset
A function for resetting a device to its original manufacturer’s settings.
MB (Megabyte)
A unit of measure for data equal to 1,024 kilobytes.
Mbps
A metric used to measure the rate at which data is transferred. One megabit equals 1 million bits. See also MBps.
MBps (Megabytes per Second)
A metric used to measure the amount of data that’s been transferred. One megabyte equals 1 million bytes. One byte equals eight bits.
MDN (Mobile Directory Number)
Your 10-digit phone number. The MDN for your device may also be called the MTN (Mobile Telephone Number), wireless number, mobile number or telephone number.
Media Hub
An app by Samsung offering thousands of movies and TV shows that you can buy or rent and watch instantly on your mobile device.
Megapixel (MP)
A term describing the size or resolution of an image on a digital camera or camera phone. One megapixel equals 1 million pixels. For example, a 5-megapixel camera can produce images with 5 million pixels.
MEID (Mobile Equipment Identifier)
An ID number that is globally unique for every code division multiple access (CDMA) mobile device. The MEID identifies the device to the network and can be used to flag stolen or lost devices. MEID began replacing Electronic Serial Number in 2006.
Messaging Only Plan
A plan offering unlimited messaging and internet access with pay-per-use talk time.
MHz (Megahertz)
A unit of frequency equal to one million cycles per second (hertz).
Micro SIM Card
The third and next incarnation of the SIM card, known as the micro SIM card or 3FF (3rd Form Factor), has dimensions of 15 mm x 12 mm.
MicroSD Card
A type of removable flash memory card designed specifically for mobile devices. It's similar to the SD and miniSD formats, but smaller.
Microsoft® Location Services
A service that lets you connect to the Bing™ Maps web-based mapping service, which features walking and transit directions. It also includes real-time navigation instructions and traffic information.
Microsoft® Office Mobile
An app that lets you review, edit and save your Word, Excel® and PowerPoint® files right on your device.
Mini Diary
An app developed by Samsung that lets you write your diary on the go and capture moments anywhere. You can write short notes, add photos, record videos and include your location in diary entries.
MiniSD Card
A type of removable flash memory card used to store various types of files, including photos, videos, music and software. It is similar to the SD format, but smaller.