Frontier accounts moving to Verizon FAQs

1. Sign in to your account through the My Verizon app or the My Verizon website.
2. Confirm your contact and billing details, especially Auto Pay, to make sure they are correct and make updates if needed.
3. Get to know what the Verizon bill looks like on the  Fios Internet, TV & Phone Bill Overview FAQs page.

1. Merged Verizon & Frontier accounts: Sign into My Verizon with your existing user ID and password.
2. Frontier-only customers (or those keeping accounts separate): Sign in with your Frontier credentials. You’ll be prompted to update your password and complete your profile.
3. If your Frontier profile couldn't be moved to Verizon, you'll need to register a new profile. First, create a new user ID and password. Then select Fios as your service and follow the instructions to complete registration.

Once your account moves to Verizon you'll manage your account exclusively through the My Verizon app or the My Verizon website.

You can view your new Verizon account number any time by heading to the Account profile page or Bill overview page in the My Verizon app or the My Verizon website.

Yes, while your 4-digit account PIN is not printed on your Verizon bill, a Customer Service Representative will use it to verify you. Keep your pin in a secure spot.

Your existing services will continue to work with the sign in credentials you’re using.

Yes, profiles for any people you added to help you manage your Frontier account will be moved to your Verizon profile.

Here’s what you can do.

• Reset your password on the forgot password page.
• If your Frontier profile couldn't be moved to Verizon, you'll need to register a new profile. Select Fios as your service and follow the instructions to complete registration.

Yes, your Frontier billing history will be available on the Bill overview page.

Visit Fios Internet, TV & Phone Bill Overview FAQs for an explanation of the format.

No, you can’t pay your internet bill with Apple Pay. Sign into My Verizon for payment options.

You can pay your bill for free any time through My Verizon or through the My Verizon app.

If you'd like to pay by phone with our automated system or with a Customer Service Representative, a processing fee may apply.

Yes, you'll need to update your payee details before your next due date:

• In your bank's portal, update your existing payee or add Verizon as a new biller.
• Enter your new Verizon account number and the "Remit To" address found on your latest Verizon statement.
• Many banks also support electronic eBill delivery directly to your banking portal.

The Frontier ForMe Rewards program is no longer available once your account moves to Verizon. If you saved your reward codes before the move date, you are still able to redeem them.

Yes, Verizon Shine is available to eligible Fios and Frontier Fiber customers whose accounts have moved to Verizon. Visit Verizon Shine Faqs for more information.

No, your current equipment, including Wi-Fi extenders or eero devices, will continue to work exactly as they do today.