Device Trade-in FAQs Device Trade-in FAQs

Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the market value of your device and give you a credit on your account (or virtual gift card) good toward a new device or other products and services available through Verizon. You may also be eligible for additional trade-in value depending on new or existing promotions. Here are some answers to the most common questions about the device trade-in process.

Almost anything Verizon sells. You don't have to apply your credit towards a new phone. You can apply it toward a tablet—even a smartwatch. If you'd like, you can apply it towards your bill, or save it for a future purchase, including accessories and gaming products. Verizon will pay for shipping to return the trade-in.

No. Si tu dispositivo tiene un saldo activo de acuerdo de pago de dispositivo que se factura en tu factura de Verizon, debes pagarlo antes de enviarlo al Programa de intercambio, a menos que califiques para una oferta promocional que acepte un saldo restante.

If you turn in your phone, tablet or smartwatch at a Verizon store, you can get an instant appraisal and a credit while you wait. If you choose to trade in your device online, expect your gift card within 4-6 weeks or your account credit within 1-2 bill cycles from the time Verizon receives your device.

Consulta también nuestro hub de asistencia.

The better condition your device is in, the better return you will get on your trade-in. A device in "Great" condition may have a few light scratches and scuffs. A "Very Good" device will be slightly more scratched up. A device in "Good" condition will have more substantial scratches, scuffs or dents on the phone case and may also have minor scratches on the screen. You may also be eligible for additional trade-in credit under certain trade-in promotional offers that we offer from time to time.

Verizon appraises the market value of your device based on make, model and condition. You may also be eligible for additional trade-in value depending on new or existing promotions. The quickest way to find out about your eligibility for trade-in credit is to visit Verizon's Device Trade-In page and enter info about your device and its condition to get a preliminary offer—you'll be notified of the final value of a credit after Verizon receives your device. To learn more about the process, check out this step-by-step how-to guide.

There are three options for sending your device back to Verizon. One, after initiating your trade-in through My Verizon, you can request a shipping kit from us which we will send to your home to send back your device in. You can also use your own packaging, and there will be instructions on how to properly pack your device.

Alternatively, you can choose to bring your device into your local Verizon store.

Antes de enviarnos el dispositivo:

• Transfiere tu contenido a la nube o a tu computadora.
• Desactiva Buscar mi dispositivo (Android) o la aplicación Encontrar (iOS).
• Restablece tu dispositivo a las configuraciones predeterminadas de fábrica.
• Conserva o destruye las tarjetas de memoria o módulos extraíbles o portátiles (es decir, tarjeta de memoria, tarjeta SIM).

Android: Los pasos variarán en función de la marca del dispositivo que tengas (es decir, Samsung, Google, etc.), pero generalmente se hace en la aplicación Ajustes. Consulta las indicaciones según tu dispositivo específico.

Apple: Después de hacer una copia de seguridad de tus datos y desconectar el dispositivo de la nube, vuelve a Configuración y toca General > Transferir o restablecer [dispositivo] > Borrar todo el contenido y configuraciones. Es posible que tengas que ingresar tu Apple ID y tu contraseña al desconectar determinadas aplicaciones.

Consulta también nuestro hub de asistencia.