How to suspend and reconnect your Verizon wireless service

Temporarily suspending your service is sometimes necessary, but it’s never difficult with Verizon.

Sometimes customers need to temporarily stop their Verizon wireless service at some point. Perhaps your phone is missing and you want to make sure no one else uses your line. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later.

Once you are signed in to your My Verizon account, you’ll be able to make changes to your service. You can also access your account with the My Verizon Mobile app.

There are 3 reasons you can choose to suspend your device’s service: if it’s lost or stolen, if you relocate because of the military, or vacation or other reasons (e.g. travel or illness).

Each suspension type offers a different maximum suspension period and a different billing arrangement. There's also different treatment of your line and telephone number if you do not reconnect service to your line before the maximum suspension period runs.

Service suspension because of a lost or stolen device.

If your device is lost or stolen, you may ask that your line is temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. While suspended, your line will not be able to access or make or receive calls on the Verizon wireless data network. Your line also won't be charged for voice, data or feature subscriptions. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. Media Center) associated with the suspended line, they will continue to bill. If your line is under a two-year contract, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration.

Antes de que transcurran los 30 días, debes reconectar el servicio a la línea usando el mismo dispositivo o un dispositivo de reemplazo. If you don't reconnect your service by the 30th day, the line will automatically disconnect and you will lose the telephone number. You may also owe certain fees and accelerated charges on your next bill.

You can only use this suspension option once every 12 months. 

Military suspension due to deployment.

If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your telephone number. To hold your telephone number, we make your line inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your line will not be able to access, make, or receive calls on the Verizon wireless data network. Durante la suspensión, no se facturará ningún cargo a tu línea, incluidos los cargos asociados a un acuerdo de plan de pago del dispositivo activo de la(s) línea(s) inactiva(s). Sin embargo, podrás recibir una factura parcial por la duración del mes en que tu línea estuvo activa antes de la suspensión por despliegue militar. Esta suspensión solo está disponible para los dispositivos de voz. No mantenemos los números telefónicos de los dispositivos que no son de voz (por ejemplo, un dispositivo con hotspot móvil, una tablet, etc.).

Debes reconectar el servicio antes de que pasen los 3 años y los 90 días. If you do not reconnect before then, the line will be automatically disconnected and you will lose the telephone number associated with your service and may owe certain accelerated charges associated with a device payment agreement on your next bill. O, si no es necesario que conservemos tu número, puedes desconectar tu servicio de inmediato sin pagar un cargo por cancelación prematura.

Line suspension due to travel, illness or other reasons.

You might want to temporarily suspend your line of service for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. Similar to lost or stolen device suspension, your line will not be able to access, make, or receive calls on the Verizon wireless data network. During the suspension, you won’t be charged for voice, data or feature subscriptions. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. If those rates are normally lower, you’ll continue to pay that lower price as your rate. If you have monthly device payment charges or any recurring subscription charges associated with the suspended line, they will also continue to bill. If the suspended line is under a two-year contract, your line's upgrade eligibility and contract end dates will be extended for however long your line is suspended. Device protection and extended warranty billing and coverage (if applicable) will also be suspended until the device is reconnected.

You can decide to reconnect service at any time. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. This suspension option is only available once every 12 months.

No need to worry.

There’s no need to stress about bumps and hiccups when it comes to your Verizon account. Whether you’ve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. Learn more by checking out our suspension service FAQs. And don’t forget to check out Verizon’s Unlimited Plans, perfect to mix and match with your family.

1. 30 days or greater if you are a member of the National Guard.

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