JBL Bar 500 Barra de sonido de 5.1 canales​​ 

On the remote control of our JBL Bar 500, press and hold the TV for more than three seconds and then, press the plus sign. “SYNC” is displayed on the soundbar. Within five seconds, press the volume minus or plus on the remote control to adjust the audio delay and match it with the video. The audio sync timing is displayed. If you need more help, please contact our customer support for assistance.

Our JBL Bar 500 is a stand-alone soundbar system and can't be added or paired with any additional speakers.

Thanks for reaching out. If your TV only has a regular HDMI and Optical port, you won't be able to use the eARC connection, as it requires an HDMI eARC port on both the TV and the audio device. You can still connect the JBL Bar 500 using the regular HDMI or Optical for audio. However, please note that high audio quality and advanced audio formats like the Dolby Atmos require an eARC connection.

Thanks for your inquiry. Our JBL Bar 500 supports ARC. Since it already has a built-in amplifier, you don't need to connect it to a receiver. If you need more help, please contact our customer support.

Your Roku sends audio and video to your TV, which then sends audio to your soundbar. There's no direct communication between Roku and your Bar 500, but it may be possible if your Roku has CEC functionality so it can send commands directly to your TV. You can only adjust the soundbar volume using your TV remote. Contact Roku support for further assistance.

Our JBL Bar 500 will prioritize the HDMI connection when connected to your TV or other source therefore it can't play from another source device at the same time.

We're here to help with your JBL Bar 500. Please Select the correct audio input source on the remote control and make sure that the connection is secure. If the issue only happens when connected through optical, please contact our customer support so we could work with you directly.

We appreciate you notifying us about this matter. Please ensure that the source settings on your TV are set to either optical or HDMI. If the problem continues, please reach out to our customer support for additional help.

The main difference between the JBL Bar 500 and the Bar 5.1 is the Bar 5.1 has detachable surround speakers while the Bar 500 has none. The Bar 500 is also compatible with the JBL One App which helps you easily set up, personalize settings, and browse the integrated music services to find your favorite song.