How to return a device or accessory
Podrás devolver o cambiar dispositivos móviles y accesorios comprados en Verizon dentro de los 30 días posteriores a la compra. La devolución de productos no finaliza tu servicio, por lo que deberás contactarnos si quieres cancelar tu línea.
Un cargo de $50 por devolución TT applies to any return or exchange of a wireless device*. There is no restocking fee for returned accessories.
Please make sure you have the original device or accessory packaging, shipping carton, and your receipt. Everything has to be in like-new condition, and the original customer receipt must accompany all returns. To be safe, keep a copy of that receipt for your own records.
Restablece el dispositivo con las configuraciones de fábrica y elimina todos los datos personales. If you're using an Apple device, be sure to turn off "Find my iPhone" before you return it. For Android devices, toggle off "Find My Device" from the Setings app.
Luego, guarda todos los productos, incluyendo el dispositivo, el cargador, la batería, las instrucciones y cualquier otro material que venía incluido con tu pedido, en el paquete original y la caja de envío.
Usa la etiqueta de envío prepagado que venía incluida con tu envío y adjúntala a la caja. Asegúrate de guardar una copia de la etiqueta para tus registros.
Now, if no label was included or it's been misplaced, log in to your My Verizon account at verizon.com. Use the My Verizon mobile navigation to get started. Look for your recent order, and click to view your order details. Next, select Return. Follow the steps to set up your return and print a prepaid shipping label.
We'll keep you updated with your choice of texts or emails so you can easily track your return.
Once we've received your receipt and undamaged merchandise within the return period, a refund will be issued.** The refund will only be issued to the purchaser whose name appears on the receipt.
We want to make every aspect of ordering online easy, so you can get back to what's important to you.
