I love my 20+ years with Verizon and now 4-5 years as a Verizon prepaid customer... Until Now June 30, 2025. Im trying to change my working sharp phone to a newly purchased Samsung Galaxy A15 5G phone. but was just informed here at the Montebello Mall Ve...
Verizon
Hi Carlos, thanks for sharing your review. We know how important it is to get your new phone set up. We're sorry to hear you've had a difficult time getting support. Your feedback has been escalated for further review. We value all the years you've been ...
June 27, 2025
Irma M
We went on a Monday at 10 am & we were greeted by Xuan, she was very helpful & informative she took the time to answer & explain the process & description of phones thank you Xuan for making the process easy for us. We love our new phones!😉
Verizon
Thanks for the great review, Irma! We appreciate your feedback and your shout-out to Xuan. We're so glad to hear we were able to help you out. This is what Verizon is all about :) Visit us again soon if you need any further assistance.
April 18, 2025
Pati
Carlos has great customer service! He helped us on transfering everything to the new phones!! He was very patient with us! Please give him a raise well deserved!
Verizon
This is wonderful to hear, Pati! We're so glad that Carlos went above and beyond to help you out. Thanks for taking the time to let us know about your visit. Our team really appreciates the feedback.
April 13, 2025
Gloria
My sales associate was amazing. He was very patient, listened and understood what I was requesting for my family.
Verizon
Thanks, Gloria! We take pride in our amazing customer service and are so happy to hear your feedback. You can depend on us. Let us know if you need anything else.
March 30, 2025
Kuai jun
My bill, the customer service asked me to go to the store, and the store asked me to call the customer service. What kind of service is this?
Verizon
This is not the kind of service you should ever expect from us, Kuai. Our team should always be ready to help you with any issues you may have. It's disappointing to learn that we fell short. We have escalated your feedback for further review and hope yo...
