Sold my mother and iPhone, messed up the activation, sold her a iPhone from another carrier. Disabled her android and left her stranded.
Verizon
We're sorry for all the inconvenience, Dylan. We want to make every transaction seamless, and our goal is to be a reliable resource for your devices. Your feedback has been escalated for further review. We hope you and your mother can give us another cha...
June 1, 2025
Alan
I was there when store opened this morning. There were two customers ahead of me. There were 4 employees there The first two customers were taken immediately. The other two employees stood in the back taling yo each other. Another customer came in aft...
Verizon
Hi Alan, we're sorry you didn't have a great experience with our team. We aim to provide excellent customer service for every Verizon customer. We are always improving and we hope you'll give us another chance to provide a better experience on your next ...
April 30, 2025
Jasmine A
Absolutely awful. Nobody at this location knows how to do anything. Andrew and Kennedy absolutely need to find jobs not in customer service. I just got done buying a new device and they messed up my plan and still have an old device on there. They refuse...
Verizon
Hi Jasmine, we're sorry to hear you didn't get the assistance you needed at our store. We pride ourselves on our expert team, and it's disappointing to know that we missed the mark. We'll escalate your review and look into this. We hope we can provide yo...
April 29, 2025
Leslie J
Horrible, racist location with the worst customer service. This incident occurred 04/27/25 from 2 to close. My family and I were here initially to pick up a preordered phone and my dad had concerns about his new iPhone as well. 1) Erin, the “manager” at ...
Verizon
Hi Leslie, we are certainly concerned to hear about this. This does not represent our values at Verizon. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042...
April 10, 2025
My phone was not repaired and you upgraded a phone on my account without permission
Verizon
Hello, we're concerned to hear this. We want to address such matters as promptly as we can. We'll escalate your review and look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2f...