What’s the point of a queue when you don’t follow it? Been checked in for an hour, told 3 people in front of me. Got a text that said the same. I’ve seen lo less than 5 others get helped on front of me. This store sucks.
Verizon
We're sorry that you had to wait so long to get help, Martin. We know your time is valuable and we always want to get you taken care of as quickly as possible. We hope you'll give us another chance for a speedier experience in the future.
June 11, 2025
Caprecia s
Keep sending bill for $195 always lying
Verizon
This is concerning to hear, Caprecia. We want to help you as much as we can with your billing concerns. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b...
June 5, 2025
My watch doesnt seem to have cellular input on its own. Phone number not set up ?!
Verizon
Hello, thank you for the review. Our goal is to be a reliable resource for your wireless needs. We have escalated your feedback for further review. Please visit our store so our team can look into these concerns and help you out.
May 1, 2025
My husband and I visited the store to discuss getting a new phone and possibly switching plans. We have been to this store many times over the years, and have dealt with many very pleasant and helpful associates. Our experience the evening of 04/30/25 w...
Verizon
Hello, we apologize for any unprofessional service you received at our store. We hold ourselves to high standards of customer service, and it sounds like we fell short this time. Your feedback has been escalated for further review. We value your loyalty ...
April 12, 2025
Awesome experience he was knowledgeable and work with us to meet our needs
Verizon
Hi there, providing excellent customer service is a priority for us. It's awesome to hear that you had a great experience with our team! Thanks for the feedback! Come back again if you need anything else.