I wanted a tablet. The one who wore glasses and had shaggy brown hair, tried to give home internet when I said not interested he started to berate me even when I told him my husband said no. He continued to try and push and wanted to talk to my husband a...
Verizon
Hi, we are certainly concerned to hear about this. This does not represent our standards at Verizon. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a...
April 19, 2025
We upgraded 4 phones and the store experience was a disaster. We had an appointment, checked for the appointment 10 mins early, then 4 the next 30 mins waited whole three other people asked us if we we needed help, and then walk away when we said we were...
Verizon
We are certainly concerned to hear about this. Communicating openly and honestly with all of our customers is our priority, and we apologize for any treatment that made you feel otherwise. We will be escalating your review so the appropriate team can loo...
March 16, 2025
Diana
I have been a V customer for 16 years. I travel for my business all over texas so i use my laptop, phone and hotspot daily. If one goes down i am usually close to a verizon store and have always been respected and helped. It’s ironic that the store in my...
Verizon
We apologize for the inconvenience, Diana. We want to make every transaction seamless and friendly. Your feedback has been escalated for further review. We value all the years you've been a part of the Verizon family and hope you can give us another chan...
March 2, 2025
Phyllis
November 10, 2024
Kat
Narciso was amazing, very helpful and friendly! We will do business with him again.
Verizon
Hi Kat, thanks for taking the time to leave us a review! Our team works hard to provide you with exceptional service. It's great to hear that Narciso was able to help you out. Let us know if you need anything else.