We have lived in Gainesville, VA for over 20 years and have never had this bad of an experience with this Verizon store. Both guys working there didn't seem to even care if we came in or not. On their phones and absolutely no customer service. Nabil help...
October 22, 2024
Dave S
If I could leave zero stars I would. Do yourself a favor and avoid this store at all costs. After being told explicitly that My Bill would only go up $30 per month for getting three new phones I discovered today that it went up nearly 70. Not only that, ...
Verizon
Hi Dave S we apologize for your less than ideal experience. Thank you for taking the time to let us know about this situation. We will look into this situation and address it accordingly. We hope we are able to provide you with a more pleasant experience...
September 21, 2024
Karin H.
Absolutely awful. If I could give zero stars I would. Apparently lost my trade-in phone so I didn’t get credit which was over $800. Keep saying they’ll call me back in two days, never do then say I have to go into the store. This issue has been going on ...
Verizon
Karin, thank you so much for letting us know about this situation. Our Customer Resolution Team is actively working with you to find a resolution to this issue. We do apologize for any miscommunication and inconvenience you may have experienced.
August 26, 2024
Loretta
Didn't get anything right.
Verizon
We’re sincerely sorry that your experience with us fell short of your expectations. It's always our aim to make your time in our store as smooth, convenient, and pleasant as possible, and we regret that we missed the mark on this occasion. Your satisfact...
June 30, 2024
Manfredi
Hard to tell if they good service. No one there to open at 11:10 am. No sign on door about being closed. As a response: I was waiting for service due to that fact that the store was not open at the stated times. Waited 15 minutes pass opening time , S...
Verizon
We appreciate your honest feedback, Manfredi, and we're truly sorry for any inconvenience you experienced. Your time is valuable, and we understand the frustration of waiting. To ensure a smoother experience in the future, we recommend contacting the sto...