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Call Filter - Términos y condiciones

Your use of Verizon's Call Filter services and related software and applications ("Call Filter" or the "Service") is subject to the following terms and conditions ("Terms"). These Terms form a legally binding agreement between you and Cellco Partnership d/b/a Verizon Wireless ("Verizon", "Verizon Wireless", "we" or "us"). By using the Service, you accept these Terms, which may be modified by us from time to time. By continuing to use the Service after we have notified you of changes to the Terms, you're agreeing to accept those changes.

  1. The Service. Call Filter is a free service that provides network-based and application-based features to help screen unwanted calls and block spam. We make certain premium features ("Call Filter Plus") available to you on a subscription basis for a monthly recurring fee. Verizon may automatically enroll customers with eligible devices in the free Service. If you do not wish to be enrolled in the Service, you may turn off the Service at any time within the Call Filter app or My Verizon (My Business for business customers) or by contacting Verizon's customer service. As some features are network-based and do not require the Call Filter app, simply deleting the Call Filter app off your device will not cancel the Service.
  2. Device Requirements and Limitations. The Service is currently available for Verizon wireless customers only and requires a compatible phone. Depending on your phone, the Service may be provided either by the Call Filter app downloaded onto the phone, by the Verizon network directly to the phone, or both. Availability of certain features will vary depending on your account type (consumer or business), plan type (postpaid or prepaid) and device type (Android 9.4.0+ or iOS 2.1.1+ are required for the full set of features available with the Call Filter app). Call Filter Plus is not available to prepaid customers at this time. We are constantly improving our Service and expanding our anti-robocalling tools to additional devices that are not compatible with the Call Filter app. For a full list of compatible devices and available features by device, click on Supported Devices at Call Filter and see our FAQs.

    The Service is not available for incoming calls from restricted or unlisted numbers. The full Service requires Verizon's 4G LTE network; limited features of the Service may be available if you are roaming on a VoLTE network outside of Verizon's 4G coverage area. The Service utilizes analytics and databases that are continually evolving, including spam reporting by customers. The Service may not work with some of our other services like Number Share or eSIM lines.
  3. Spam Alerts and Spam Call Blocking. The Service alerts you on your incoming call screen when you receive potential spam calls. The Service will automatically block and forward to voicemail high-risk spam (potential fraud) callers by default, but you may adjust your block settings within the Call Filter app to turn off blocking or to block additional spam calls by your preferred risk level. The Call Filter app allows you to report spam callers, provide feedback for calls you believe were mislabeled as spam, and allow specific numbers you do not want blocked. With a subscription to Call Filter Plus, depending upon your device, you may also use the Call Filter app to view a risk assessment for each spam call, as well as look up and block specific numbers. Postpaid consumers with certain devices may now turn on/off spam call blocking from their My Verizon account, without the Call Filter app downloaded on their device. For these devices, spam calls will be blocked via the Verizon network (not the Call Filter app), which means numbers you have stored in your Contacts may also be inadvertently blocked. For more information, see our FAQs.

    The Service's spam detection and block management may inadvertently mislabel or block legitimate callers including those to whom you may have given consent to communicate with via your mobile number. Puedes revisar tus mensajes de voz para determinar si el contacto es legítimo (si dejó un mensaje de voz y si tienes el servicio de mensajes de voz activado). The Service may not always detect spam calls from international numbers, but you may choose to block all incoming calls from international numbers. Verizon does not guarantee that all calls that are spam will be detected, including calls where the caller ID has been spoofed or falsified to disguise the actual calling number. For Android devices, your spam filter settings and lists of allowed and block numbers will be permanently deleted once you change devices, uninstall the Call Filter app, unsubscribe or downgrade the Service, or clear app cache or data. For iOS devices, your spam filter settings and list of allowed numbers (network-based features) will persist if you change devices, uninstall the Call Filter app, or unsubscribe or downgrade the Service, but block lists will be permanently deleted.

    iOS customers only: When you upgrade to iOS 14, the Silence Junk Callers feature on your device will automatically block and send to voicemail potential fraud calls and spam calls. You will see "Maybe: Junk" on identified incoming calls. Wanted calls may get inadvertently labeled or blocked. You can turn off Silence Junk Callers by going to Call Blocking & Identification in your Phone settings. Turning off Silence Junk Callers on your device will not turn off the Call Filter service, and your Call Filter block settings will continue to apply.
  4. Caller Name ID. The Caller Name ID service, available with Call Filter Plus, displays the name, phone number, city and state of a caller's phone number, if these details are available and supported by your device. Some devices may only display the caller's name as the full Service may not be available on all devices. Some devices also allow identification of text messages when using an eligible messaging app. Android users may also see the caller's uploaded photo if available. The caller's name may not show if they are labeled as spam on certain operating systems. Your saved contact names will show instead of the Service's caller identification (so if a call would normally show as a Robocaller with the Service, but is in your list of Contacts, that Contact name will show instead). Si cargas una foto, otros clientes de Verizon que usen el Servicio verán tu foto pero no ignorarán la foto de contacto de un cliente (cargar una foto no está disponible para todos los dispositivos).
  5. Sujeto al Acuerdo con el cliente de Verizon Wireless. Cuando te suscribiste para ser cliente de Verizon, celebraste un Acuerdo con el cliente con nosotros. The Service is subject to all of the terms in that Customer Agreement including the Arbitration provisions therein. For business customers, refer to the agreement between your entity and Verizon.
  6. Cargos y cargos por uso de datos. You may be eligible for a free trial of Call Filter Plus for a specific time period to which you may be auto-enrolled when you activate a new device. Should you choose to subscribe to Call Filter Plus after the free trial ends, monthly charges apply. Data charges apply for download and use of the Service. The Service does not operate on Wi-Fi, so data charges may apply when using the Service even if your device is also connected to Wi-Fi. If your device is eligible for the uploading or receiving of a picture, data charges apply to such uploading and also for receiving pictures. Your use of the Service will be billed to your Verizon account according to your data plan and the monthly recurring fee that you agreed to pay. Your service will auto-renew every month unless canceled.
  7. Privacy. Verizon may use information about your activity in the Service, subject to our Privacy Policy, which can be found at https://www.verizon.com/about/privacy/. In order to provide the Service to you, we will access the following: mobile number, contacts, call log, and messages (Android only). We do not share information for any other purposes other than to render the Service. You can review or turn off these permissions at any time in your device's Settings.
  8. Licenses and Restrictions. El Servicio es propiedad de Verizon o de sus licenciantes. The Service software and any application installed on your device are licensed and not sold to you. Verizon y sus licenciantes te otorgan una licencia limitada, no exclusiva, revocable, intransferible, personal y no comercial para usar el Servicio para su uso previsto en los Estados Unidos.
  9. Restricciones en cuanto al uso. You will not, or permit anyone else to, sell, resell, distribute, sublicense, loan, lease, otherwise transfer, alter, modify, merge, adapt, copy, delete, record, translate, publish, upload, transmit, export, create derivative works of, make any commercial use of, reverse engineer, decompile, attempt to derive the source code, or disassemble the Service or any software that forms part of the Service. You may not use the Service or any part of it for any improper or illegal use (including infringement of copyright or other intellectual property rights). No alterarás, desactivarás ni eludirás ninguna de las funciones integradas en el software. All rights not expressly granted to you herein are reserved. Verizon may revoke this license at any time without notice.
  10. Branding. All trademarks, service marks, trade names, logos, domain names, and any other features of Verizon's brand are the sole property of Verizon and Verizon does not grant any rights to such branding to you for any use at all. No puedes eliminar ni alterar ningún aviso de derecho de autor, marca comercial o propiedad intelectual del Servicio.
  11. User Content. For certain eligible devices, the Service allows you to upload a photo to display. Puedes optar por adjuntar una foto de tu propia galería de fotos, una foto nueva que hayas tomado o una foto disponible de una búsqueda en Internet que hayas realizado. Eres responsable por el contenido que cargues al Servicio. Verizon no supervisa ni controla el contenido que decidas enviar a través del Servicio y no nos haremos responsables por dicho contenido. Es posible que las fotos que no tomaste tú mismo estén sujetas a protección de derechos de autor que limiten o prohiban su copia, transmisión y/o uso. Aceptas que no vas a adjuntar contenido con derechos de autor de una manera que viole cualquier derecho de autor y que eres totalmente responsable de cualquier violación de derechos de autor como consecuencia de tu conducta. Si no estás seguro de si tu conducta es legal, no adjuntes el contenido.
  12. Digital Millennium Copyright Act Notice. For information on how to submit a copyright infringement claim and filing a DMCA notice, please visit our Copyright Infringement Claims page.

    DMCA repeat infringer policy

    De conformidad con la Sección 512 de la DMCA, la política de Verizon establece la cancelación de la cuenta de los infractores reincidentes de derechos de autor en circunstancias pertinentes.
  13. Open Source and Third Party Licenses. Your use of the Service is subject to any open source licenses that form part of the Service as set out in the Open Licenses file in the application. Certain software or technical information is licensed from third parties, and may be covered by one or more U.S. Patents, pending U.S. patent applications, and pending counterpart European and international patents. You are subject to the terms of any third party agreements.
  14. Termination. Verizon may limit, suspend, terminate or discontinue the Service, or certain features or functions of the Service, at any time without notice, including if you breach these Terms. You may also cancel your use of this service at any time by unsubscribing to the Service. Cualquier prueba del Servicio se cancelará al finalizar el período de prueba.
  15. AVISO LEGAL DE GARANTÍAS. EL SERVICIO Y CUALQUIER APLICACIÓN INCLUIDA ES PROVISTA POR VERIZON O SUS LICENCIANTES "TAL CUAL", SIN GARANTÍAS, EXPRESAS O IMPLÍCITAS, NI CONDICIONES DE NINGÚN TIPO, INCLUYENDO LA COMERCIABILIDAD, DE APTITUD PARA UN FIN PARTICULAR O DE NO VIOLACIÓN. USAS EL SERVICIO BAJO TU PROPIO RIESGO. VERIZON AND ITS LICENSORS, SUPPLIERS, OFFICERS, DIRECTORS AND EMPLOYEES MAKE NO WARRANTY, EITHER EXPRESS OR IMPLIED, AS TO THE ACCURACY, AVAILABILITY, COMPLETENESS, USEFULNESS, SECURITY, RELIABILITY, INTEROPERABILITY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, VIRUS FREE, OR COMPATIBLE WITH YOUR DEVICE OR THAT THE SERVICE WILL MEET YOUR EXPECTATIONS AT ALL OR AS TO THE IDENTIFICATION, LABELING, SPAM OR BLOCK MANAGEMENT, OR BLOCKING OF CALLS. VERIZON AND ITS LICENSORS, SUPPLIERS, OFFICERS, DIRECTORS AND EMPLOYEES DO NOT PROVIDE ANY WARRANTY (EXPRESS OR IMPLIED) OR GUARANTEE THAT ALL SPAM, ROBOCALLER AND FRAUDLENT CALLERS WILL BE IDENTIFIED, LABELED CORRECTLY OR BLOCKED. EL SERVICIO PUEDE DAÑARTE A TI, TUS DATOS, DISPOSITIVO, SOFTWARE O HARDWARE.
  16. LIMITACIONES DE RESPONSABILIDAD. EN LA MEDIDA EN QUE LO PERMITA LA LEY, LA RESPONSABILIDAD DE VERIZON O DE SUS LICENCIANTES, PROVEEDORES, DIRECTIVOS, DIRECTORES Y EMPLEADOS POR DAÑOS MONETARIOS POR CUALQUIER RECLAMACIÓN, QUE PUDIERAS HACER CONFORME A ESTOS TÉRMINOS ESTARÁ LIMITADA A UN MONTO PROPORCIONAL DE LOS CARGOS DEL SERVICIO CORRESPONDIENTES AL PERÍODO AFECTADO Y LOS DAÑOS MÁXIMOS RECUPERABLES SERÁN DE DIEZ ($10) DÓLARES ESTADOUNIDENSES. UNDER NO CIRCUMSTANCES ARE VERIZON, ITS LICENSORS, SUPPLIERS, OFFICERS, DIRECTORS OR EMPLOYEES LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST DATA, REPUTATION, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES ON ANY THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THE INABILITY TO USE THE SERVICE IN ANY WAY WHETHER FORESEEABLE OR NOT OR WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. VERIZON NO SERÁ RESPONSABLE POR NINGÚN DAÑO, COSTO O PENALIZACIÓN (DIRECTO O INDIRECTO) COMO RESULTADO DE IDENTIFICACIÓN ERRÓNEA, ADMINISTRACIÓN ERRÓNEA O BLOQUEO DE UNA PERSONA QUE LLAMA O IMPOSIBILIDAD DE IDENTIFICAR, ADMINISTRAR O BLOQUEAR UNA PERSONA QUE LLAMA DE FORMA CORRECTA.
  17. Indemnification. Indemnizarás, defenderás y eximirás de responsabilidad a Verizon y sus licenciantes y proveedores en relación con cualquier reclamación que surgiera de o en relación con el uso indebido o fraudulento del Servicio, real o supuesto, o cualquier otro incumplimiento real o supuesto de estos Términos por tu parte o por parte de un Usuario. Eres responsable de todo gasto incurrido por Verizon o cualquier otra parte (incluyendo los honorarios de abogados razonables) en relación con tales reclamaciones.
  18. Control de exportaciones. El uso del Servicio puede estar sujeto a las leyes de exportación e importación de los Estados Unidos y otros países. Aceptas cumplir con todas las leyes y reglamentaciones de importación y exportación aplicables. By using the Service and/or by downloading the applicable application, you agree that you are not located in, under the control of, or a resident or national of any country, or person, on the United States Treasury Department's list of Specially Designated Nationals or the United States Commerce Department Table of Deny Orders. También aceptas que no te encuentras en un país sujeto a un embargo por parte del gobierno de EE. UU., o que está designado por EE. UU. como un país que apoya el terrorismo y que no apareces en ninguna lista de personas prohibidas o restringidas del gobierno de los EE. UU. También aceptas que no intentarás exportar o importar información encriptada, materiales, hardware o software.

Actualizado en septiembre de 2020