Call Forwarding FAQs

With Call Forwarding, you can forward your mobile calls to another phone number, including another mobile phone or a landline phone, your home or office number.

You can set up Call Forwarding as either:

• Immediate Call Forwarding lets you automatically forward all calls to another number, without making your mobile phone ring first.
• Conditional Call Forwarding first sends calls to your mobile phone, and if you don't answer or the phone's in use, the call will be forwarded to another number.

La transferencia de llamadas está disponible en todos los planes.

Si no tienes minutos ilimitados, se te facturarán todas las llamadas transferidas de acuerdo con tu plan. Se te facturará de la misma manera que si contestaras la llamada desde tu teléfono móvil, incluso si las llamadas se transfieren a una línea telefónica fija.

En la mayoría de los planes no se aplica un cargo mensual por la transferencia de llamadas, pero sí puede aplicarse en algunos planes antiguos. Si tienes un plan que incluye larga distancia, la larga distancia no se cobra en las llamadas transferidas.

You can turn on Call Forwarding from your mobile phone:

• Immediate Call Forwarding (mobile phone won't ring) - Call *72 + the 10-digit number that you want to forward your calls to (e.g., *72-908-123-4567).
  
• Conditional Call Forwarding (mobile phone will ring first and forward call when there's no answer) - Call *71 + the 10-digit number that you want to forward your calls to (e.g., *71-908-123-4567).

You can also turn on Call Forwarding by visiting My Verizon from your computer and through the My Verizon app.

Visit the following for step-by-step instructions to turn on Call Forwarding from the:

• My Verizon app
• Sitio web de Mi Verizon

You can also watch our How to Set Up Call Forwarding video.

Prepaid accounts can only manage Call Forwarding by phone, not through My Verizon.

You can turn off Call Forwarding from your mobile phone by calling *73. You should hear a confirmation tone or message.

Note: The confirmation tone may sound like a busy signal, but that's OK. It still means your Call Forwarding has been turned off.

You can also turn off Call Forwarding by visiting My Verizon from your computer and through the My Verizon app.

Visit the following for step-by-step instructions to turn off Call Forwarding from the:

• My Verizon app
• Sitio web de Mi Verizon

You can also watch our How to Set Up Call Forwarding video.

Prepaid accounts can only manage Call Forwarding by phone, not through My Verizon.

You can turn on Call Forwarding from a computer through My Verizon.*

Sin embargo, para completar el proceso de transferencia, es posible que se te pida que ingreses un código de autorización por Internet que enviaremos a tu dispositivo móvil como un mensaje de texto gratuito. En la mayoría de los casos, debes tener tu teléfono móvil contigo para recibir ese código y verificar tu identidad.

Si eres un miembro de la cuenta, es posible que puedas enviar el código de autorización por Internet al teléfono del propietario de la cuenta.

*Not currently available for prepaid accounts. Call Forwarding can only be turned on by calling from your prepaid mobile phone.

You won't be able to set up Call Forwarding if you're outside the Verizon wireless coverage area or traveling internationally.

Sin embargo, si configuras las transferencias de llamadas antes de comenzar a usar el roaming, deberían seguir funcionando mientras viajas.

The phone number you're forwarding calls to must be 10 digits long. So even if you're forwarding to a local number, be sure to include the area code.

Las llamadas no se pueden transferir a un número internacional.

No, la transferencia de llamadas no transferirá los mensajes de texto que recibas en tu teléfono móvil, solo las llamadas.

If you set up Verizon Messages (Message+) on your phone, you'll be able to read your texts and reply to them online.

If callers are receiving a busy tone, you may want to check that the call was forwarded to the correct phone number. Sometimes additional buttons are accidentally pressed while setting up Call Forwarding. Si eso ocurre, no se puede reconocer el número.

Configura nuevamente la transferencia de llamadas desde tu teléfono móvil llamando al *72 y el número telefónico al que quieres transferir llamadas incluyendo el código de área (por ejemplo: *72-555-555-5555).

You can also edit the number you're forwarding calls to online from the Call Forwarding page in My Verizon.*

Nota: no se pueden transferir llamadas a números internacionales.
 

*Not currently available for prepaid accounts. Call Forwarding can only be turned on by calling from your prepaid mobile phone.