What's Digital Secure?

Digital Secure is a suite of security features for your mobile devices and computers, keeping you protected at home or on-the-go. These features are managed within the Verizon Protect app. Depending on your plan, you may also have access to Identity Secure tools to monitor your personal data.

What can I do with Digital Secure?

You can: Sidestep risky sites and links when browsing and scan your device or network for a safer online connection (with no-cost, basic protection) Add premium tools for advanced protection including identity restoration, multiple device antivirus scans and VPN encryption. Digital Secure feature options and benefits: Basic: Security Scan (Android) helps protect your device from threats and software risks. Secure Connect (basic) scans your Wi-Fi for threats and helps protect against unsafe websites that might put your personal information at risk. Device Health (iOS) checks if your device's software is up to date. Premium - includes everything in the basic version, plus: Protect Your PC/Mac: Digital Secure on your desktop helps protect against malware, ransomware and viruses on Windows / Mac devices. Secure Connect (premium): Provides a secure VPN connection to keep your location, personal data and online activities private. Dark Web Monitoring: Searches the Dark Web and notifies you if the personal info you selected to have monitored is being shared online. The information you can have monitored includes: Email address Social Security number Mobile numbers Credit/debit cards Bank accounts Driver's license Passport Health IDs Birthdate Identity Restoration: Consists of services for lost wallet protection and identity recovery in the event your identity is compromised. Lost Wallet Protection: Dedicated specialists provide step-by-step guidance to help cancel and re-issue your lost wallet contents (e.g., credit cards, IDs, insurance cards). We partner with Iris to provide this service. Identity Recovery: If your identity is stolen or compromised, a dedicated Resolution Specialist can guide you and even act on your behalf to help you recover from identity theft. We partner with Iris to provide this service. Security Advisor: Dedicated security experts are available 24/7 through click-to-chat to answer questions and provide self-help information and content and tips to help you improve or solve security concerns. We partner with Asurion to provide this service. Security Center: Self-service security information center with recommendation guides, answers to common questions, daily tips, security articles and more. Learn more about Digital Secure benefits and get Digital Secure.

Who's eligible to subscribe to Digital Secure?

Eligibility for Digital Secure and its subscription options includes the following: Basic Version - Requires a standard postpaid Verizon Wireless consumer account. Verizon Prepaid, government and business accounts are not eligible. Premium Version - Requires a standard postpaid Verizon Wireless consumer account. Verizon Prepaid, government and business accounts are not eligible. Premium Digital Secure benefits are included with Verizon Mobile Protect, Verizon Mobile Protect Multi-Device, Verizon Mobile Secure and Verizon Mobile Secure Multi-Device. Only an Account Owner or Account Manager can upgrade to premium, account-level protection. Visit Digital Secure - Manage Subscription to learn how to manage Digital Secure features.

How much does Premium Digital Secure cost?

The cost is: Account Digital Secure, $10/month, protects all eligible lines on the account. Get both Account Digital Secure ($10/month) and Identity Secure ($10/month) and receive a monthly $2/month credit back on your bill. Single-line Digital Secure, $5/month, provides mobile (Android and iOS) VPN, Identity Restoration services, Security Advisor and Security Center access plus desktop client with malware protection (Windows) /and VPN (Windows and Mac). Get both Digital Secure ($5/month) and Identity Secure ($5/month) on the same line and receive a monthly $1/month credit back on your bill. Digital Secure is included with: Verizon Mobile Protect Verizon Mobile Protect Multi-Device Verizon Mobile Secure Verizon Mobile Secure Multi-Device

How do I get Digital Secure features on my device?

You can access Digital Secure features through the Verizon Protect app, which is preloaded on most Verizon Android devices. It can also be downloaded from either Google Play or the App Store if you don't already have it installed. Important: To experience the full benefits of Digital Secure, verify in your app store that you have the Verizon Protect app installed. The Verizon Protect app provides access to managing your Identity Secure and Digital Secure subscriptions. When you enroll in both, you can safeguard your internet connection and personal data with anti-virus, anti-malware and enhanced identity theft protection Visit these pages for step-by-step instructions to download the app: Install the Verizon Protect app - Android™ Install the Verizon Protect app - Apple® iOS

How do I get the Digital Secure features on my home computer?

Visit Digital Secure - Send Download Link via Email or SMS to learn about Digital Secure features on your home computer.

How many devices does Premium Digital Secure protect?

If you subscribe to premium Digital Secure for your account, you can protect up to 12 lines and unlimited home PCs and Macs.

How does Digital Secure use permissions for my location, phone, text messages and storage?

These permissions help us provide Digital Secure services to protect your device from privacy and security threats. Without them, Digital Secure won't be able to run on your device. Phone – This lets us use your phone number to confirm your eligibility to use Digital Secure and for billing purposes. SMS – This lets us scan your text and media messages and the files attached to them for viruses and other threats. Storage – This lets us scan your photos, media and files stored on your device for malware, viruses and other threats. Location – This lets us use Wi-Fi access point data to warn you of Wi-Fi threats and provide you with Secure VPN protection.

How do I unsubscribe from Digital Secure?

Visit these pages for step-by-step instructions to unsubscribe: Unsubscribe from Digital Secure - My Verizon app Unsubscribe from Digital Secure - My Verizon Website Good to know: Certain versions of the Digital Secure app can't be uninstalled. If you're unable to uninstall the app, the app can be disabled. See the Disable the Digital Secure app support page for steps.

How do I uninstall the Verizon Protect app that came with my Android device?

Visit these pages for step-by-step instructions to uninstall the Verizon Protect app: Uninstall Verizon Protect - Android™ Uninstall Verizon Protect app - Apple iOS If you require additional assistance, contact us.

Where can I find the Terms & Conditions for Digital Secure?

The Digital Secure Terms & Conditions are available within the Verizon Protect app legal page. You can read the Digital Secure Terms and Conditions on the Verizon Protect app Terms & Conditions page, online. The legacy Digital Secure Terms & Conditions are also available online.

What does Secure Connect (basic) do?

Secure Connect (basic) will alert you if you aren't on a secure Wi-Fi network so you can disconnect immediately. Unsecured Wi-Fi networks use weak encryption and are often not password-protected. Good to know: Secure Connect (basic) is available with both the basic and premium Digital Secure subscriptions.

How do I enable Secure Connect (basic) within Digital Secure to protect my information?

Visit Digital Secure - Perform a Wi-Fi Scan to learn how to enable Wi-Fi Scan.

What does it mean when Digital Secure warns me of an unprotected Wi-Fi network?

An unprotected Wi-Fi network can put your device and personal data at risk, even when you are not actively using your device.

Why might Digital Secure flag my Wi-Fi for being unsafe?

Verizon Digital Secure has detected activity on this Wi-Fi network that is potentially unsafe. Someone could be intercepting the personal info you send and receive from the apps and websites you use.

What is Secure Connect (premium)?

Secure Connect (premium) safeguards your public Wi-Fi connection such as airports, hotels and coffee shops on network-enabled devices using a VPN (Virtual Private Network). Using a VPN helps in protecting your personal information when browsing or making purchases on an unsecure network. Good to know: Secure Connect (premium) is available only if you have the premium Digital Secure subscription.

How do I turn on VPN in Digital Secure?

To learn how to turn Secure Connect on, visit Set Up a Virtual Private Network.

How do I set up Secure Connect to always connect?

To learn how to set up a VPN to always connect, visit our Digital Secure - Set Up a Virtual Private Network.

How do I install and activate Secure Connect on my computer?

To learn how to install VPN on a Windows or Mac computer, visit Digital Secure - Set up a Virtual Private Network.

What are the encryption levels and protocols for VPN?

Secure Connect uses AES 256-bit encryption to keep your browsing information private – encryption strong enough to even safeguard banks.

What is Digital Secure Safe Browsing?

Both Secure Connect (Basic and premium) include Safe Browsing: Automatically protects you from scams, leaking your personal information and malicious activity on websites you visit while searching the internet on your mobile device. Detects suspicious websites. When this occurs, you can choose to go back or proceed to the website. Good to know: Premium Digital Secure Safe Browsing provides the same benefits as the basic subscription plus protection on your Windows or Mac devices.

How does Safe Browsing protect me against malicious websites and phishing attempts?

When you browse the internet using your smartphone's browser, Safe Browsing can either automatically identify and block malicious websites or warn you.

How do I turn the Safe Browsing feature on or off in Digital Secure?

Visit Digital Secure - Set Up Safe Browsing for steps to turn Safe Browsing on, or off.

Where can I learn more about how to use the Digital Secure features in the Verizon Protect app?

Visit our How to use the Verizon Protect app for your online privacy & security support page for detailed support for Digital Secure features.

Can Digital Secure cause my battery to drain faster?

To keep you fully protected, some of our features run in the background of your device but with minimal battery usage. However, the first scan we run is thorough and may require extra battery consumption.

Why are Digital Secure features not available in my Verizon Protect app?

Certain features are only available for Digital Secure premium subscribers. Here’s what you can do: Make sure you have the latest app version by checking for app updates in your app store. If you have the latest version of Verizon Protect, exit the app and re-open it. Visit How to use the Verizon Protect app for detailed steps for managing your Digital Secure subscription.

Why is Digital Secure not working on my device?

Your device may not be supported by Digital Secure. You can check the device eligibility requirements, or you can occasionally check the app store on your device for updates. Note: Devices that run an unauthorized version of the operating system aren't supported.

Where can I learn more about how to use the Digital Secure features in the Verizon Protect app?

Visit How to use the Verizon Protect app for detailed support for Digital Secure features.

What devices are protected by the Digital Secure Security Scan (Android)?

If you have a basic Digital Secure subscription, your Android device is protected. If you have a premium Digital Secure subscription, your Android device, Windows and Mac devices are protected. Good to know: iOS devices are not compatible with Digital Secure Security Scan.

How does Digital Secure protect my Android device from viruses and malware?

Digital Secure provides real-time antivirus and malware protection for Android devices. It scans for threats and blocks malicious software, including: Malware types: Viruses, worms, spyware, keyloggers, and bots. Web security: It prevents access to suspicious sites on Chrome™ or Safari® web browsers.

How often does Digital Secure scan for viruses and malware?

The basic Digital Secure subscription: Checks your Android device in real-time. Scans your device instantly when you install an app, receive a text message, multimedia message, email or access a file. Inspects content on your SD memory card upon installation. The premium Digital Secure subscription includes the basic subscription benefits, plus: Digital Secure Desktop Security desktop client (Windows / Mac) which protects your device by running malware scans in real-time and on a scheduled basis.

What if Digital Secure detects a virus?

If Digital Secure detects a virus, you'll see a full-screen warning on your phone. Then, you can choose what to do: Delete or uninstall the infected file or app Ignore the virus warning

What is Device Health?

Digital Secure scans your device to check for the latest operating system updates and security patches. Visit Digital Secure - Check Device Health on Apple Devices to review detailed steps for performing a device scan. Good to know: Device Scan is available with both the basic and premium Digital Secure subscriptions for iOS devices.

What's a Digital Footprint Manager?

Digital Footprint Manager includes the following features: Continuous dark web monitoring of your personal information across the internet and dark web forums. It searches both internet and dark web sites for the information you’ve provided. Alerts - If your information is discovered. This service does not cover credit or financial monitoring. Good to know: Digital Footprint Manager is available only if you have the premium Digital Secure subscription.

Where does Digital Footprint Manager search for my personal info?

Digital Footprint Manager searches websites, blogs, bulletin boards, peer-to-peer sharing networks, and Internet Relay Chat (IRC) channels.

How does Digital Footprint Manager know what personal info to look for?

After you enroll in Digital Footprint Manager: Enter the personal info you want monitored into the Verizon Protect app in your app store or device. Digital Footprint Manager will scour dark web marketplaces and other forums to monitor the information you entered. You’ll receive a notification if the information you entered was breached online.

What should I do if I receive a Digital Footprint Manager notification?

The Digital Footprint Manager service tracks internet activity for signs that the personal info you have asked us to monitor is being traded or sold online. This email notification means that we discovered information on the internet that is a match to your monitored identity elements. Even if we find just part of your personal info, all of it may have been compromised. If this happens,we recommend that you: Change your password for any breached account. Change that password anywhere else you used it. Contact the appropriate institution(s) for which you used that password to update your personal information and secure your account. Important: It is your responsibility to review the alerts and take any recommended actions. To learn more, visit the Digital Footprint Manager page within the Verizon Protect app.

Can my identity be stolen, while I'm enrolled in Digital Footprint Manager?

Digital Footprint Manager helps reduce your risk of identity theft by alerting you to compromised personal info. You can also have your email address monitored for dark web breaches. No Digital Footprint Manager or identity protection tool can prevent identity theft completely. If your info's been compromised, there's no way to wipe it from the dark web.

What is Identity Restoration?

Identity Restoration is a service provided by Iris, which will assist you if you suspect you or a member of your family has been subject to Identity Theft. This service provides a dedicated specialist who will assist you with: Completing the necessary paperwork for Identity restoration. Making calls on your behalf. Good to know: Identity Restoration is available only if you have the premium Digital Secure subscription.

Who is eligible to use the Identity Restoration service?

The Identity Restoration service is available for any one with a premium subscription of Digital Secure.

What if I need Identity Restoration Services?

If you suspect your identity has been stolen, you can: Open the Verizon Protect app. Tap Services, then Identity Restoration. Call the number listed. Answer a few questions about yourself and provide details of the potentially compromised identity activity. You may need to provide information from the app to verify your subscription.

What support is provided if determined I am a victim of identity fraud?

Identity Restoration includes a certified identity theft restoration specialist who will provide white-glove identity restoration over the duration of your case. In the US, these experts can also work on your behalf to help take actions needed to fix identity and credit issues.

What is Lost Wallet Protection?

Lost Wallet Protection helps you cancel and reorder your lost or stolen IDs, including credit, bank and medical cards. Dedicated agents will assist by participating in three-way calls with your bank or creditor to cancel and re-issue your lost cards. Good to know: Identity Restoration is available only if you have the premium Digital Secure subscription.

What are the Security Center & Security Advisor?

Security Advisor provides 24/7 expert support to help you proactively secure your information and resolve security vulnerabilities to help protect you against online threats. Use Chat in the Verizon Protect app to reach Security Advisor experts. Good to know: Security Advisor is available only if you have the premium Digital Secure subscription.

What can Security Advisors help me with?

Security Advisors are trained experts on a wide range of security and privacy topics to help you enhance your online security. Advisors can help you prevent and resolve security issues, including helping with: Creating more secure passwords Improving your social media privacy Taking action after a data breach

How can I contact a Security Advisor?

Chat in the Digital Secure or Verizon Protect app: Open the Verizon Protect app. Tap the Services option on the bottom menu. Scroll to Security Advisor. Tap to open. Start your chat. Security Advisor experts are available 24/7 by chat. You can also call *611 from your Verizon mobile phone and say "I want to speak to a Security Advisor", when prompted.

Is talking to a Security Advisor the only way to get help?

In addition to being able to speak to a Security Advisor expert directly, you can access an ever-growing library of security content within the Security Center in the Verizon Protect app.

What is the Security Center?

The Security Center is found within the Verizon Protect app, under the More tab. Security Center offers a range of resources to help you stay informed and secure in the evolving internet security landscape: A self-serve portal with current articles, tips, and videos for device security. Guides with instructions for securing your devices, passwords and more. Up-to-date information on the latest scams and hacks, along with remedies and protection tips to keep you safe. Good to know: The Security Center is available only if you have the premium Digital Secure subscription.

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¿Qué es Digital Secure?

¿Qué puedes hacer con Digital Secure?

¿Quién es elegible para suscribirse a Digital Secure?

¿Cuánto cuesta Digital Secure premium?

¿Cómo obtengo las funciones de Digital Secure en mi dispositivo?

¿Cómo puedo obtener las funciones de Digital Secure en la computadora de mi casa?

¿Cuántos dispositivos protege Digital Secure Premium?

¿Cómo utiliza Digital Secure los permisos para mi ubicación, teléfono, mensajes de texto y almacenamiento?

¿Cómo cancelo la suscripción a Digital Secure?

¿Cómo desinstalo la aplicación Verizon Protect que vino con mi dispositivo Android?

¿Dónde puedo encontrar los Términos y Condiciones de Digital Secure?

Ampliar todo

¿Qué dispositivos protege el Digital Secure Security Scan (Android)?

¿Cómo protege Digital Secure mi dispositivo Android de virus y malware?

¿Con qué frecuencia Digital Secure busca virus y malware?

¿Qué sucede si Digital Secure detecta un virus?

¿Qué es el estado del dispositivo?

Ampliar todo

¿Qué hace Secure Connect (básico)?

¿Cómo habilito Secure Connect (básico) en Digital Secure para proteger mi información?

Digital Secure me advierte de una red Wi-Fi sin protección. ¿Qué significa esto?

¿Por qué Digital Secure podría identificar mi Wi-Fi como inseguro?

¿Qué es Secure Connect (premium)?

¿Cómo activo la VPN en Digital Secure?

¿Cómo configuro Secure Connect para que siempre se conecte?

¿Cómo instalo y activo Secure Connect en mi computadora?

¿Cuáles son los niveles de codificación y los protocolos para VPN?

¿Qué es la Navegación Segura de Digital Secure?

¿Cómo me protege la Navegación Segura contra sitios web maliciosos e intentos de suplantación?

¿Cómo activo o desactivo la función Navegación segura en Digital Secure?

Ampliar todo

¿Qué es un Administrador de Huella Digital?

¿Dónde busca Digital Footprint Manager mi información personal?

¿Cómo sabe Digital Footprint Manager qué información personal debe buscar?

¿Qué debería hacer si recibo una notificación de Digital Footprint Manager?

¿Pueden robar mi identidad mientras estoy inscrito en Digital Footprint Manager?

¿Qué es Restauración de identidad?

¿Quién es elegible para usar el servicio Restauración de identidad?

¿Y si necesito servicios de restauración de identidad?

¿Qué asistencia ofrecen si se determina que soy víctima de fraude de identidad?

¿Qué es la Protección de billetera extraviada?

Ampliar todo

¿Qué son el Centro de Seguridad y el Asesor de Seguridad?

¿En qué me pueden ayudar los asesores de seguridad?

¿Cómo puedo contactar a un asesor de seguridad?

¿Hablar con un asesor de seguridad es la única forma de obtener ayuda?

¿Qué es el Centro de seguridad?

Ampliar todo

¿Dónde puedo obtener más información sobre cómo usar las funciones de Digital Secure en la aplicación Verizon Protect?

¿Puede Digital Secure hacer que mi batería se agote más rápido?

¿Por qué las funciones de Digital Secure no están disponibles en mi aplicación Verizon Protect?

¿Por qué Digital Secure no funciona en mi dispositivo?

¿Dónde puedo obtener más información sobre cómo usar las funciones de Digital Secure en la aplicación Verizon Protect?

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Preguntas frecuentes acerca de Digital Secure - Seguridad, privacidad y protección contra fraudes

¿Qué es Digital Secure?

¿Qué puedes hacer con Digital Secure?

¿Quién es elegible para suscribirse a Digital Secure?

¿Cuánto cuesta Digital Secure premium?

¿Cómo obtengo las funciones de Digital Secure en mi dispositivo?

¿Cómo puedo obtener las funciones de Digital Secure en la computadora de mi casa?

¿Cuántos dispositivos protege Digital Secure Premium?

¿Cómo utiliza Digital Secure los permisos para mi ubicación, teléfono, mensajes de texto y almacenamiento?

¿Cómo cancelo la suscripción a Digital Secure?

¿Cómo desinstalo la aplicación Verizon Protect que vino con mi dispositivo Android?

¿Dónde puedo encontrar los Términos y Condiciones de Digital Secure?

¿Qué dispositivos protege el Digital Secure Security Scan (Android)?

¿Cómo protege Digital Secure mi dispositivo Android de virus y malware?

¿Con qué frecuencia Digital Secure busca virus y malware?

¿Qué sucede si Digital Secure detecta un virus?

¿Qué es el estado del dispositivo?

¿Qué hace Secure Connect (básico)?

¿Cómo habilito Secure Connect (básico) en Digital Secure para proteger mi información?

Digital Secure me advierte de una red Wi-Fi sin protección. ¿Qué significa esto?

¿Por qué Digital Secure podría identificar mi Wi-Fi como inseguro?

¿Qué es Secure Connect (premium)?

¿Cómo activo la VPN en Digital Secure?

¿Cómo configuro Secure Connect para que siempre se conecte?

¿Cómo instalo y activo Secure Connect en mi computadora?

¿Cuáles son los niveles de codificación y los protocolos para VPN?

¿Qué es la Navegación Segura de Digital Secure?

¿Cómo me protege la Navegación Segura contra sitios web maliciosos e intentos de suplantación?

¿Cómo activo o desactivo la función Navegación segura en Digital Secure?

¿Qué es un Administrador de Huella Digital?

¿Dónde busca Digital Footprint Manager mi información personal?

¿Cómo sabe Digital Footprint Manager qué información personal debe buscar?

¿Qué debería hacer si recibo una notificación de Digital Footprint Manager?

¿Pueden robar mi identidad mientras estoy inscrito en Digital Footprint Manager?

¿Qué es Restauración de identidad?

¿Quién es elegible para usar el servicio Restauración de identidad?

¿Y si necesito servicios de restauración de identidad?

¿Qué asistencia ofrecen si se determina que soy víctima de fraude de identidad?

¿Qué es la Protección de billetera extraviada?

¿Qué son el Centro de Seguridad y el Asesor de Seguridad?

¿En qué me pueden ayudar los asesores de seguridad?

¿Cómo puedo contactar a un asesor de seguridad?

¿Hablar con un asesor de seguridad es la única forma de obtener ayuda?

¿Qué es el Centro de seguridad?

¿Dónde puedo obtener más información sobre cómo usar las funciones de Digital Secure en la aplicación Verizon Protect?

¿Puede Digital Secure hacer que mi batería se agote más rápido?

¿Por qué las funciones de Digital Secure no están disponibles en mi aplicación Verizon Protect?

¿Por qué Digital Secure no funciona en mi dispositivo?

¿Dónde puedo obtener más información sobre cómo usar las funciones de Digital Secure en la aplicación Verizon Protect?

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