Hi, we're sorry that you had to wait so long to get help. We know your time is valuable and we always want to get you taken care of as quickly as possible. We hope you'll give us another chance for a speedier experience in the future.
March 12, 2025
MRMIC
Matthew was great, very helpful.
Verizon
This is wonderful to hear, MRMIC! We're so glad that Matthew went above and beyond to help you out. Thanks for taking the time to let us know about your visit. Our team really appreciates the feedback.
November 4, 2024
Michael S.
I have been dealing with this store since July and have had horrific experience here each and every time. Transferring from Visible to Verizon took hours of waiting in store and eventually going to another store to have my issues resolved. In doing a lin...
Verizon
Hi Michael, we are certainly concerned to hear about this. This does not represent our values at Verizon. We will escalate your review and look into this right away. We appreciate your feedback and hope we can win back your trust and confidence.
September 21, 2024
Handricks D
Dear Verizon Customer Support, I am writing to express my frustration and dissatisfaction with the service I received at your stores today. Earlier, I visited a Verizon store with the intent of purchasing a new iPhone. The representative at that locatio...
Verizon
This is not the kind of behavior you should ever expect from Verizon, Handricks. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards fo...
August 1, 2024
Hello
Super helpful
Verizon
Hello, thanks for the review! We're always here to help. So happy to hear you had a great experience with us. We appreciate your feedback.